Sharp AQUOS sense5G, User Manual

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Cannot Send/Receive Mail
Airplane Mode Set
Is handset in Airplane mode? appears in Status Bar when
in Airplane mode. To cancel Airplane mode:
Flick Status Bar down
"5G"/"4G" Not Shown with Signal
Strength Indicator
Is Mobile data disabled? To check that Mobile data is
enabled:
In Home Screen,
(Settings) Network & internet
Mobile network Mobile data ( )
Cannot Send with Attachment
The maximum size of files that can be attached to +Message
is 100 MB.
To share large files, use Google Drive, etc.
Cannot Receive Mail from Certain
Sender
Spam filter settings may be blocking delivery.
Check spam filter settings.
Disabled Access Point Is Set
Is a disabled access point set? To reset to initial settings:
In Home Screen,
(Settings) Network & internet
Mobile network Advanced Access Point Names
Reset to default
In Location Where Signal Is Weak or
Have Been Out of Service Area for a
Long Period
Check whether you are where signal is weak or out of service
area.
If problem persists, power handset off and then on again.
Cannot Connect to Internet
Airplane Mode Set
Is handset in Airplane mode? appears in Status Bar when
in Airplane mode. To cancel Airplane mode:
Flick Status Bar down
"5G"/"4G" Not Shown with Signal
Strength Indicator
Is Mobile data disabled? To check that Mobile data is
enabled:
In Home Screen,
(Settings) Network & internet
Mobile network Mobile data ( )
Cannot Connect while Using Browser
The browser may have become temporarily unstable.
Clearing the browser cache may remedy this.
See "
閲覧履歴を削除する (http://help.mb.softbank.jp/aquos-
sense5g/04-05-01-04.html) " (Japanese) for details on clearing
the browser cache.
Cannot Connect to Internet Only When
Connected by Wi-Fi
There may be a problem with the Wi-Fi connection.
Check whether connection to the Internet is possible with the
Wi-Fi connection disabled.
See "
Deleting Saved Access Points " for details on disabling the
Wi-Fi connection.
Disabled Access Point Is Set
Is a disabled access point set? To reset to initial settings:
In Home Screen,
(Settings) Network & internet
Mobile network Advanced Access Point Names
Reset to default
In Location Where Signal Is Weak or
Have Been Out of Service Area for a
Long Period
Check whether you are where signal is weak or out of service
area.
If problem persists, power handset off and then on again.