Appendix - Troubleshooting
TPR User Manual
124
- the IP address of the TPR (
- the proxy settings of your browser.
If you still cannot establish any connection, the following safety
mechanisms might be the cause:
The access is protected via SSL/TLS (HTTPS)
The TCP port access control is enabled
The HTTP port was changed
The cipher suites of the encryption level are not supported by
the browser
The password is no longer available
Access to the TPR Control Center can be restricted. If the password
and/or user name is no longer available, you can reset the parameter
values of the TPR to their default settings to get access to the TPR
Control Center
87. Previous settings will be deleted.
Personal Printing: The printer does not print
Possible Cause
The connection to the Personal Printing server cannot be
established. Check if
the Personal Printing server(s) are correctly defined.
Pay close attention to the User-PIN which must be identical on
the Personal Printing server and TPR.
the printer is embedded correctly.
Pay close attention to the printer ID which must be identical on
the Personal Printing server and TPR.
the encryption used is configured correctly:
–The encryption is activated on the Personal Printing server and
TPR.
(If the encryption is only activated on one of the
communicating parties, this will cause an error.)
