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12
Warranty
Standard Warranty Period And Extended Warranty Period
1. The warranty period starts on the date of installation as shown on the commissioning report.
The standard warranty period ends 24 months later. By registering the product(s) which can
be done either by yourself, or by the reseller from whom you have purchased the products (the
“Reseller”) within 28 days after the installation date, you will receive an additional 1/2/5 year ex-
tended limited warranty service depending on the product type which will bring the total period
of coverage to 3/5/7 years from the date of installation. All of the terms set in this Statement of
Limited Warranty shall apply to any extended warranty. The method of service and operating condi-
tions will be as described in the original warranty statement provided with the Samsung Product.
Warranty: Redemption Process & Details
1. This promotion cannot be used in conjunction with any other promotion(s) or special bid/tender
pricing offered by Samsung Electronics.
2. To redeem and claim the Extended Warranty, all details MUST be sent to (uk.corporate@sam-
sung.com) within 28 days of the installation date to validate the additional warranty.
3. This offer applies to models purchased after 00:01hrs (GMT) on 1st May 2016.
4. Upon registration the claimant will be sent an email confirmation with notification of registration
and a related reference number for the claim being registered on.
5. A copy of your invoice and commissioning report MUST be submitted as proof of purchase.
6. Proof of dispatch will not be accepted as proof of receipt.
7. The 7 Year Extended Warranty is not transferable and no alternative will be offered.
Performing Warranty Work
Warranty Reimbursement (by distributor/service partner)
5
WARRANTY
REGISTRATION PROCEDURE
WARRANTY PROCEDURE
6
Complete installation
& Commissioning
End user calls a/c
engineer/Samsung
Samsung
Internal approval
a/c engineer
calls distributor
1
1
4
4
Samsung entitlement /
document checks
6
Warranty work
completed
Prepare info
and documents
Make claim
on GSPN
Samsung internal
checks
Claim paid
9
10
11
12
13
2
2
5
5
7
8
3
3
Provide Commissioning &
Maintenance documents
a/c engineer
verifies fault
With help from distributor,
Request registration
with Samsung
a/c contacted
& sent to site
End user Customer is
welcomed & contacted
Distributor contacts
Samsung & logs call
Service order sent to
Service Partner
(inc labour contribution)
Complete
warranty work
A samsung accredited installer to...
Performing Warranty Work
Registration with Samsung must occur within 28 days of Commissioning date.
Warranty Reimbursement (by distributor/service partner)
Contact 03307262677 and Commissioning and maintenance documentation as required.
Work should only be carried out following the issue of a Service Order (SO) number.
Any Parts required should be ordered on GSPN by a distributor using the SO and a distributor will prepare
the claim for Labour and parts following repair. Once paid the distributor pays the installer the labour allowance.
5
WARRANTY
REGISTRATION PROCEDURE
WARRANTY PROCEDURE
6
Complete installation
& Commissioning
End user calls a/c
engineer/Samsung
Samsung
Internal approval
a/c engineer
calls distributor
1
1
4
4
Samsung entitlement /
document checks
6
Warranty work
completed
Prepare info
and documents
Make claim
on GSPN
Samsung internal
checks
Claim paid
9
10
11
12
13
2
2
5
5
7
8
3
3
Provide Commissioning &
Maintenance documents
a/c engineer
verifies fault
With help from distributor,
Request registration
with Samsung
a/c contacted
& sent to site
End user Customer is
welcomed & contacted
Distributor contacts
Samsung & logs call
Service order sent to
Service Partner
(inc labour contribution)
Complete
warranty work
A samsung accredited installer to...
Performing Warranty Work
Registration with Samsung must occur within 28 days of Commissioning date.
Warranty Reimbursement (by distributor/service partner)
Contact 03307262677 and Commissioning and maintenance documentation as required.
Work should only be carried out following the issue of a Service Order (SO) number.
Any Parts required should be ordered on GSPN by a distributor using the SO and a distributor will prepare
the claim for Labour and parts following repair. Once paid the distributor pays the installer the labour allowance.
