Rockwell ArmorStratix 5700 series, Instructions Manual

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Rockwell Automation Publication 1783-UM007F-EN-P - September 2016 421
Troubleshoot the Switch Chapter 9
Verify Boot Fast Boot Fast failures are potentially fatal to the switch. Contact your Rockwell
Automation representative if your switch does not successfully complete Boot
Fast. You can disable Boot Fast and run a power-on self-test (POST) by using
the CLI.
Troubleshoot IP Addresses The following table includes basic troubleshooting for issues that are related to
the switch IP address.
Troubleshoot
Device Manager The following table includes basic troubleshooting for issues that are related to
Device Manager.
Issue Resolution
IP address is not received from the DHCP server If the switch does not receive an IP address from an upstream device operating as a DHCP server, make sure that the
device is operating as a DHCP server. Repeat Express Setup.
Switch has wrong IP address If the switch is installed in your network but you cannot access the switch because it has the wrong IP address, assign a
new switch IP address.
Refer to Access Direct Managed Mode on page 423 to assign the IP address, and then update the
switch IP address on the Express Setup window.
Issue Resolution
Device Manager does not appear If you cannot display Device Manager from your computer, make sure that you entered the correct switch IP address in
the browser.
If you entered the correct switch IP address in the browser, make sure that the switch and your computer are in the
same network or subnetwork:
• For example, if your switch IP address is 172.20.20.85 and your computer address is 172.20.20.84, both devices are
in the same network.
• For example, if your switch IP address is 172.20.20.85 and your computer IP address is 10.0.0.2, the devices are in
different networks and cannot directly communicate without a router. You must either change the switch IP address
or change the computer IP address.
• If the issue persists, follow the procedure in Access Direct Managed Mode on page 423 , and then update the switch
network settings on the Express Setup window.
• If the issue still persists, follow the procedure in the Recover the Switch Firmware on page 426 .
Device Manager does not operate properly Follow the procedure in Access Direct Managed Mode on page 423 , and then update the switch network settings on the
Express Setup window.
If the issue persists, follow the procedure in
Recover the Switch Firmware on page 426 .
Device Manager is not accessible through the network If you cannot access Device Manager remotely from a web browser, follow the procedure in the Access Direct Managed
Mode on page 423 .