Ricoh S-C4.5 Field Service Manual Download Page 287

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001 Latest

Displays the most recent 10 service calls.

002 Latest 1

003 Latest 2

004 Latest 3

005 Latest 4

006 Latest 5

007 Latest 6

008 Latest 7

009 Latest 8

010 Latest 9

7502*

Counter–Paper Jam

[0 to 9999 / 0 / 1/step]

001 Displays the total number of copy paper jams.

7503*

Counter–Orgn Jam

[0 to 9999 / 0 / 1/step]

001 Displays the total number of original jams,

7504*

Paper Jam/Loc

[0 to 9999 / 0 / 1/step]

Displays the total number of the paper jams classified by timing and location.

001

At power on

Paper jam occurs at power on.

010

Regist NoFeed: OFF

Paper does not reach the registration sensor (from a paper tray).

011

1 Vertical SN: OFF

Paper does not reach the relay sensor.

012

1 Vertical SN: ON

Paper is caught at the relay sensor.

System Service Mode

Summary of Contents for S-C4.5

Page 1: ...Model S C4 5 Machine Code D115 D116 Field Service Manual 26 November 2010...

Page 2: ......

Page 3: ...l parts of the fusing unit become extremely hot while the copier is operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner and developer are nontox...

Page 4: ...prohibits the repair of laser based optical units in the field The optical housing unit can only be repaired in a factory or at a location with the requisite equipment The laser subsystem is replacea...

Page 5: ...onnector Clamp SEF Short Edge Feed LEF Long Edge Feed Core Technology manual Cautions Notes etc The following headings provide special information Failure to obey warning information could result in s...

Page 6: ...n 10 Mainframe 10 System Components 11 Overview 12 Component Layout 12 Electrical Components 14 Paper Path 17 Drive Layout 18 Guidance for Those Who are Familiar with Predecessor Products 20 2 Install...

Page 7: ...84 Installation 57 VM Card Type L D467 58 Gigabit Ethernet 59 HDD Option D577 61 3 Preventive Maintenance Maintenance Tables 67 How to Clear the PM Counter 68 4 Replacement and Adjustment Precautions...

Page 8: ...ler 86 Checking the NIP band 87 PCU and Quenching Lamp 88 PCU 88 Quenching Lamp 89 Exhaust Fan and Main Motor 90 Exhaust Fan 90 Main Motor 91 Paper Feed 92 Paper Feed Roller and Friction Pad 92 Paper...

Page 9: ...lygon Mirror Motor 116 ARDF 117 ARDF 117 DF Rear Cover 118 Original Feed Unit 118 Separation Roller 119 DF Drive Board 119 Original Set and DF Inverter Sensor 120 DF Registration and DF Exit Sensor 12...

Page 10: ...6 Troubleshooting SC Tables 151 Summary 151 Engine SC Code Descriptions 152 GW SC Code Descriptions 160 Electrical Component Defects 177 Sensor Switch 177 Blown Fuse Conditions 178 BICU LED Display 1...

Page 11: ...1 Product Information Specifications See Appendices for the following information General Specifications Supported Paper Sizes 9 1...

Page 12: ...ine Code Remarks 1 Copier A D115 D116 2 GW Controller Board C Standard 3 ARDF D Standard 4 Fax Unit E Standard Optional Components Machine Code Remarks 5 500 sheet Paper Feed Unit B D567 Two can be us...

Page 13: ...ter Scanner unit D468 C SD card for the Printer Scanner Unit Standard only for D115 VM Card D467 D In SD slot 2 lower IEEE 1284 B679 E One from the four Wireless LAN M344 E Gigabit Ethernet Board G874...

Page 14: ...e Density Sensor 2 1st Scanner 21 Registration Roller 3 CCD on SBU 22 Registration Sensor 4 Lens Block 23 Bypass Tray 5 2nd Scanner 24 Bypass Paper Feed Roller 6 2nd Mirror 25 Bypass Paper End Sensor...

Page 15: ...ressure Roller 33 Polygon Mirror Motor 15 Cleaning Blade 34 Laser Unit 16 OPC Drum 35 Toner Supply Bottle or THM 17 Discharge Plate 36 Toner Collection Coil 18 Transfer Roller 37 Scanner HP Sensor 19...

Page 16: ...trical Components 1 1 Lens Block 11 ID Image Density Sensor 2 Exposure Lamp 12 Registration Sensor 3 Lamp Stabilizer Board 13 Paper End Sensor 4 Scanner HP Sensor 14 Toner Density Sensor 5 Platen Cove...

Page 17: ...Quenching Lamp 9 LD Unit 19 High Voltage Power Supply Board 10 Exit Sensor 20 Operation Panel Board Electrical Components 2 1 Duplex Motor 7 Paper Feed Clutch 2 Exhaust Fan 8 Toner Supply Clutch 3 PSU...

Page 18: ...ed Clutch 6 DF Feed Motor 2 Registration Sensor 7 Inverter Sensor 3 Exit Sensor 8 DF Drive Board 4 Left Cover Sensor 9 Junction Gate Solenoid 5 DF Transport Motor 10 Original Set Sensor 1 Product Info...

Page 19: ...ument Feeder 2 Exit Senor Document Feeder 3 Inverter Sensor Document Feeder 4 Original Set Sensor Document Feeder 5 Exit Sensor 6 Paper Path Sensor 7 Registration Sensor 8 By pass Paper End Sensor 9 P...

Page 20: ...1 Scanner Motor 7 Bypass Feed Clutch By pass Tray 2 Duplex motor 8 Registration Clutch 3 Exit Roller 9 Developer Driver Gear 4 Toner Bottle Clutch 10 Drum Drive Gear 5 Main Motor 11 One way Gear Dupl...

Page 21: ...DF Feed Clutch 6 Separation Roller 7 Transport Roller 8 DF Transport Motor 9 Exit Roller 10 Registration Roller DF Feed Motor Drives the feed separation pick up and transport and inverter rollers DF...

Page 22: ...e unique for D115 D116 When replacing the following parts use the parts specified for each model DO NOT mix up the following parts for D067 D068 D069 D072 and D115 D116 Otherwise both of the machine o...

Page 23: ...ng Print out all messages stored in the memory all user programmed items and a system parameter list If there is a printer option on the machine print out all data in the printer buffer Turn off the m...

Page 24: ...at least 3 times hr person Ambient Dust Less than 0 1 mg m3 Do not install the machine where it will be exposed to direct sunlight or to direct airflow from a fan air conditioner air cleaner etc Do n...

Page 25: ...as shown A Front 750 mm 29 6 B Left 100 mm 3 9 C Rear 100 mm 3 9 D Right 100 mm 3 9 E Depth 450 mm 17 7 F Width 485 mm 19 1 The 750 mm front space indicated above is sufficient to allow the paper tra...

Page 26: ...hat the wall outlet is near the machine and easily accessible After completing installation make sure the plug fits firmly into the outlet Avoid multiple connections to the same power outlet Be sure t...

Page 27: ...17 29 1 set Operating Instructions CD ROM 17 29 1 set Handset Bracket 17 1 Screw for Handset Bracket 17 2 Modular Cable 17 1 Connecter Cover for TEL 17 1 Ferrite Core for TEL Line 1 Ferrite Core 17 2...

Page 28: ...1 Remove the all strips of tape 2 Remove the bag A SMC and A3 sheet of paper on the exposure glass 3 Remove the spacing wedge B 2 Installation 26 2...

Page 29: ...ns 6 Break each pin off the base C 7 Discard the pin part D 8 Set each base C back into its original hole turning it 90 to lock it into place Be sure to do this for all three pins 9 Open the front doo...

Page 30: ...the holder Do not forcefully turn the toner bottle on the holder After you turn on the main power switch the copier sets the bottle in place 14 Push the bottle holder back into the machine 15 Press th...

Page 31: ...the end fence in the compartment 20 Push the bottom plate down and then load the paper 21 Adjust the side fences If you load paper shorter than A4 set the end fence in the correct position 22 Push the...

Page 32: ...switch 30 Select the language used in the operation panel as necessary Language Interface settings For D115 1 Start the SP mode 2 Select SP5 985 001 NIC setting and change the setting value to 1 ON 3...

Page 33: ...rn the main switch off and on 12 Start the UP mode 13 Specify the date and time with Set Date or Set Time User Tool System Settings Set Date or Set Time 14 Turn the main switch off and on 15 Check the...

Page 34: ...e the components and accessories No Description Q ty 1 Handset 1 2 Handset cradle 1 3 Screws 2 4 Handset manual 1 The handset bracket is not included in the optional handset kit The bracket is provide...

Page 35: ...cradle B 3 Attach the cradle B to the handset bracket x 2 4 Attach the cradle to the bracket x 2 5 Reattach the label The bracket is an accessory of the copier 6 Set the handset on the cradle 7 Conne...

Page 36: ...s 1 3 Installation Procedure for users 1 4 Tapping Screw M3x10 1 5 EMC Caution Sheet 1 Installation Procedure Unplug the main machine s power cord before starting the following procedure 1 Remove the...

Page 37: ...ier onto the pair pf paper tray units 4 Remove the paper s tray from the paper tray unit s 5 Load paper into the paper tray s Adjust the side and end fences as necessary If loading 81 2 x 14 paper rem...

Page 38: ...7 Stick on the appropriate tray number decal s and paper size decal s at the locations indicated in the illustration 2 Installation 36 2...

Page 39: ...y Check Confirm that you have the accessories listed below Description Q ty 1 Grounding wire 1 2 Relay harness 1 3 Clamps 2 4 Ferrite core 1 5 Heater fastening screws 2 6 PTU fastening screws 3 7 Grou...

Page 40: ...he main machine s power cord before starting the following procedure 1 Remove the paper tray unit from the copier if it is already installed 2 Remove the paper trays from the copier and from the paper...

Page 41: ...removed in the previous step and 4 and 5 are the two supplied heater fastening screws Be sure to position the ground wire 3 and heater harness 6 so that they are out of the way of the copier when you...

Page 42: ...7 Open the front door and remove the copy tray 7 1 8 Close the front door 1 Open the right cover 2 Remove the interface cover 8 x 1 3 Remove the rear cover 9 x 5 2 Installation 40 2...

Page 43: ...4 Remove the upper left cover 10 5 Remove the controller box 11 x 1 x 6 6 Remove the support bracket 12 x 3 Paper Tray Unit Heater 41 2...

Page 44: ...the rear of the copier 8 Pass relay harness 16 through the opening 17 at the rear of the PSU and through the other opening 15 9 Connect the relay harness to the heater s harness 18 10 Pull the relay...

Page 45: ...ound wire 23 to the PSU bracket with the included grounding screw 19 Attach the clamps 24 to the PSU bracket 20 Attach the heater harness though the clamps 21 Position the harness so that the front cl...

Page 46: ...26 Reassemble the copier 27 Plug in the power cord and check the operation 2 Installation 44 2...

Page 47: ...ory Check Check the quantity and condition of the accessories against the following list No Description Q ty 1 USB2 0 SD Slot 1 2 Ground Plate 1 3 USB Cable 1 4 Screw M3 x 6 blue 1 5 Screw M3 x 8 2 6...

Page 48: ...2 Remove the interface cover A 3 Open the right door A 4 Rear cover B x 5 5 Remove the upper left cover A as shown above 2 Installation 46 2...

Page 49: ...ver with a screwdriver as shown above Smooth the three holes in the upper left cover 7 Attach the ground plate A 8 Secure the USB2 0 SD Slot B with the upper left cover as shown above x 1 M3 x 6 blue...

Page 50: ...with a screwdriver as shown above Smooth the hole in the upper left cover 10 Attach the upper left cover A to the mainframe 11 Attach the rear cover 12 Attach the cable clamp A to the upper left cove...

Page 51: ...lug in and turn on the main machine 16 Enter the SP mode and then change the setting of SP1013 001 from 0 to 1 17 Attach the decal A to the USB2 0 SD Slot as shown above When Installing the Handset 1...

Page 52: ...wo holes the upper left cover with a screwdriver as shown above Smooth the holes in the upper left cover 3 Attach the handset bracket A x 2 4 Attach the cradle B to the handset bracket x 2 2 Installat...

Page 53: ...ory device at a time 2 Close the media slot cover If you leave the cover open static electricity conducted through an inserted SD card could cause the machine to malfunction 3 Make sure that no previo...

Page 54: ...10 Remove the memory device from the media slot Do not remove the memory device while writing is in process 2 Installation 52 2...

Page 55: ...ocedure is for the paper tray for the main copier or optional paper tray unit Accessories Check the accessories and their quantities against the table below No Description Q ty 1 Grip Handle 1 2 Screw...

Page 56: ...s shown with the arrow in the above illustration 4 Attach the grip handle to the paper tray x 2 When attaching auxiliary handle two screws attached from bottom hold handle against front of paper drawe...

Page 57: ...ot Slot 1 isusedforoptionsprovidedonSDcards TheapplicationSDcard Printer ScannerorSecurity Card should be installed in Slot 1 If more than one application is to be used move the applications to the sa...

Page 58: ...F slot B x 2 3 Install the Wireless LAN card in the wireless adaptor 4 Attach the antenna cap to the wireless LAN card 5 Turn on the main power switch 6 Print out the configuration page User Tools Cou...

Page 59: ...the minimum range of the channel settings allowed for your country 5840 011 WEP Key Select Used to select the WEP key Default 00 5840 018 SSID Check Used to check the SSID 5840 020 WEP Mode Used to di...

Page 60: ...ain power switch 4 Print out the configuration page User Tools Counter Printer Features List Test Print and then check that this device is detected VM Card Type L D467 Accessories Check the accessorie...

Page 61: ...x 1 2 Switch the machine off 3 Insert the SD card A into SD Slot 2 lower This SD card must be inserted into Slot 2 the lower slot Gigabit Ethernet Unplug the main machine power cord before you do the...

Page 62: ...ore A to the Ethernet interface cable and then attach the other ferrite core B about 10cm from the end of the Ethernet interface cable 4 Connect the Ethernet interface cable to the Gigabit Ethernet po...

Page 63: ...HDD Option D577 Component Check No Description Q ty 1 HDD Unit 1 2 Screw 3 3 Security Card 1 EMC Caution Sheet 1 Controller Options 61 2...

Page 64: ...Installation Procedure 1 Open the right door A 2 Interface cover B x 1 3 Rear cover C x 5 2 Installation 62 2...

Page 65: ...hard disk 3 Do SP5846 040 to copy the address book to the hard disk from the controller board 4 Do SP5846 041 to let the user get access to the address book 5 Turn the main power switch off on Install...

Page 66: ...gs Administrator Tools Administrator Authentication Management Admin Authentication If this setting is OFF tell the customer this setting must be ON before you do the installation procedure 3 Make sur...

Page 67: ...the user into the nvram_key txt file 5 Remove only the HDD unit HDD 6 Turn on the main power switch 7 Confirm that the prompt on the LCD tells you to install the SD card storing the encryption key in...

Page 68: ...wer switch 6 Confirm that the prompt on the LCD tells you to install the SD card storing the encryption key in the machine 7 Turn off the main power switch 8 Insert the SD card that contains nvclear i...

Page 69: ...3 Preventive Maintenance Maintenance Tables See Appendices for the following information PM tables 67 3...

Page 70: ...rk 1 Activate the SP mode 2 Select SP7 804 001 3 Press the EXECUTE key A The message Completed is displayed when the program ends normally An error message is displayed if the program ends abnormally...

Page 71: ...anufacturer Discard used batteries in accordance with the manufacturer s instructions Halogen free Cable Use extreme caution while handling cables To comply with local regulations halogen free cables...

Page 72: ...stment Tools 2 pcs set 1 set A2929500 Test Chart S5S 10 pcs set 1 set VSSM9000 Digital Multimeter Fluke 87 1 N8036701 Flash Memory Card 4MB 1 N8031000 Case for Flash Memory Card 1 A2579300 Grease Barr...

Page 73: ...B x 1 3 Open the right door A 4 Rear cover C x 5 Copy Tray Make sure that the cables under the copy tray are in place before reassembling the copier If these cables are caught between the copy tray a...

Page 74: ...l cables under the front end of the copy tray To set these cables in place gently pull these cables to the left hand side toward the PSU and hold them there as you attach the copy tray Operation Panel...

Page 75: ...ear 4 Rear scale B x 3 5 Slide the upper right cover C to the rear 6 Front left cover D x 2 7 Operation panel E x 4 x 1 8 Front right cover F Right Door 1 Open the right door A 2 Release the strap B 3...

Page 76: ...ypass Tray 1 Press the stopper rails A inward Platen Cover Sensor 1 Rear cover p 71 2 Rear scale p 72 Operation Panel and Upper Covers 3 Platen cover sensor A x 1 hook 4 Replacement and Adjustment 74...

Page 77: ...eassembling Make sure that the marking on the glass is at the rear left corner and that the left edge of the glass is aligned flush against the support ridge B on the frame Adjustment When replacing t...

Page 78: ...r clamps A 4 Lens block B x 4 1 flat cable Do not loosen the paint locked screws holding the lens unit in place After installing a new lens block carry out copy adjustments p 125 Adjusting Copy Image...

Page 79: ...o a position where the lamp and scanner are clear of the metal lids 4 Disconnect the lamp connector A 5 Remove either or both of the following Exposure lamp B x 1 Lamp stabilizer board C x 2 1 flat ca...

Page 80: ...platen stay holder A x 3 4 Scanner motor B x 3 1 spring 3 screw holders x 1 Reinstalling When reinstalling fasten the screws loosely set the spring in place and tighten up the screws 4 Replacement an...

Page 81: ...rst scanner from the home position if you have difficulty removing the sensor Scanner Alignment Adjustment 1 Rear cover p 71 2 Rear scale upper right cover front left cover operation panel p 72 Operat...

Page 82: ...er The right corner hole in the 2nd scanner The hole at the base of the scanner 6 Insert the two optics adjustment tools A and adjust the scanners as necessary so that the tools go through all four ho...

Page 83: ...ing the fusing unit make sure that the unit is cool enough The fusing unit can be very hot 1 Copy tray p 71 2 Open the right door 3 Connector cover A x 1 When reinstalling attach the ground wire 4 Fus...

Page 84: ...Exit Sensor 1 Fusing unit p 81 2 Exit sensor A x 1 Hot Roller Stripper Pawls Take care not to damage the hot roller stripper pawls and the tension springs 4 Replacement and Adjustment 82 4...

Page 85: ...lower the pressure roller section about halfway and then slide it toward the front side to detach it 3 Support rollers C 4 Hot roller stripper pawls D Remove the spacer E x 1 if you are removing the...

Page 86: ...eassembling check that the direction of the fusing lamp is correct 4 Hot roller C 2 C rings 1 spacer 1 gear 2 bushings 1 cover D Reassembling Be sure that The fusing lamp is positioned correctly The f...

Page 87: ...p 2 Thermoswitches x 2 for each 3 Thermistor x 1 Reassembling Make sure of the following That the thermistor is in contact with the hot roller That the hot roller turns smoothly Do not recycle a therm...

Page 88: ...Pressure Roller 1 Separate the fusing unit into two sections p 82 2 Fusing entrance guide A 3 Two springs B C 4 Two pressure arms D E 5 Bushing F 6 Pressure roller G 4 Replacement and Adjustment 86 4...

Page 89: ...7 Press the key The copier feeds the OHP sheet and stops it between the hot roller and the pressure roller for about 20 seconds 8 Wait until the OHP sheet is output 9 Press the key 10 Make sure SP1 10...

Page 90: ...ose the OPC to any corrosive gas such as ammonia Do not shake a used PCU Remaining toner and developer may spill out Dispose of used PCUs in accordance with local regulations PCU 1 Open the right door...

Page 91: ...er automatically initializes the new PCU When the copier is executing initialization it is important that you Do not turn off the main power switch Do not open or remove exterior covers Quenching Lamp...

Page 92: ...in Motor Exhaust Fan 1 Rear cover p 71 2 Exhaust fan A x 2 x 1 Reassembling Make sure that the arrow B on the frame points to the rear side The arrow indicates the direction of airflow 4 Replacement a...

Page 93: ...oltage power supply board p 109 3 Ground plate A x 1 4 Main motor with the gear cover B x 1 x 7 x 2 2 bushings 5 All gears C 6 Main motor D x 4 Reassembling Attach the main motor before attaching the...

Page 94: ...oller use caution Do not touch the surface of paper feed rollers To avoid paper jams correctly set the side and end fences in the paper tray 1 Paper tray 2 Shaft A x 1 3 Remove either or both of the f...

Page 95: ...ay 2 Open the right door 3 Open the paper guide A Remove the paper guide Clip x 1 if you have difficulty removing the registration sensor 4 Registration sensor feeler B 5 Registration sensor C x 1 Dis...

Page 96: ...Bypass Paper End Sensor 1 Right door p 73 2 Sensor compartment A 3 Bypass paper end sensor B x 1 Bypass Feed Roller 1 Right door p 73 4 Replacement and Adjustment 94 4...

Page 97: ...r shaft B 2 snap pawls C 1 spacer D 4 Bypass feed roller E Bypass Feed Clutch and Friction Pad 1 Rear cover p 71 2 Right door p 73 3 Disconnect the bypass feed clutch connector A CN93 4 Bypass feed ro...

Page 98: ...6 Bypass friction pad D Paper Feed and Registration Clutches 1 Paper tray 2 High voltage power supply board p 109 3 Ground plate A x 1 4 Replacement and Adjustment 96 4...

Page 99: ...B x 1 x 7 x 2 2 bushings Do not remove the main motor from the gear cover 5 Ground plate C x 1 6 Slowly push the clutch holder D and remove the registration clutch E x 1 x 1 7 Paper feed clutch F Pap...

Page 100: ...scratch the transfer roller The transfer roller is easily damaged 1 Right door p 73 2 Raise the levers A B at the ends of the image transfer roller 3 Release the image transfer roller C Reassembling M...

Page 101: ...sor and Duplex Roller 1 Right door p 73 2 Lower guide A 3 Idle roller holders B C 4 Idle roller D 5 Roller guide E 6 Transfer unit F 7 One way gear G x 1 8 Duplex roller H x 1 3 bushings Image Transfe...

Page 102: ...9 ID sensor I x 1 Discharge plate 1 Right door p 73 2 Discharge plate A 4 Replacement and Adjustment 100 4...

Page 103: ...f the main power switch while they are operating The component may be damaged if you try to remove it when it is not in the home position BICU Preparation Before replacing the NVRAM be sure to save th...

Page 104: ...o the NVRAM p 136 NVRAM Data Upload Download in the System Service Mode of the appendices of this manual Controller Board Preparation Before replacing the controller board be sure to print out SMC or...

Page 105: ...left cover p 72 3 FCU p 112 4 Remove the printer scanner SD card 5 Remove I F cover A or I F options if they have been installed x 2 6 Remove the bracket B x 1 7 Remove the USB cap C BICU and Control...

Page 106: ...8 Remove the relay connector A 9 Remove the ground plate B x 1 10 Remove the controller board with the rails C x 6 4 Replacement and Adjustment 104 4...

Page 107: ...ntroller board in the machine 2 Disconnect the cables of the HDD from the controller board if the HDD option has already been installed Disconnecting the cables of the HDD is very important Otherwise...

Page 108: ...the cables of the HDD from the controller board Disconnecting the cables of the HDD is very important Otherwise the HDD is automatically formatted and all data in the HDD is lost due to the security l...

Page 109: ...n program 13 Do SP5 878 001 to install the DataOverwriteSecurity application 14 Do SP5878 002 to install the HDD Encryption application 15 Merge all applications in a one SD card in SD slot 1 with SP5...

Page 110: ...Other Replacements Duplex Motor 1 Rear cover p 71 2 Duplex motor A x 1 x 2 4 Replacement and Adjustment 108 4...

Page 111: ...ear cover p 71 2 High voltage power supply board A all x 4 Remove the insulating sheet B if you are going to remove the contact release solenoid p 111 or the gear cover p 96 Paper Feed and Registratio...

Page 112: ...PSU 1 Open the front door 2 Copy tray p 71 3 PSU assembly A x 4 x 8 4 PSU B x 4 x 6 4 Replacement and Adjustment 110 4...

Page 113: ...Contact Release Solenoid 1 Rear cover p 71 2 High voltage power supply board p 109 3 Contact release solenoid A 1 spring x 1 Toner Supply Clutch 1 Toner bottle holder Other Replacements 111 4...

Page 114: ...through a clamp and also note where it passes through the rear of the machine FCU Lithium Batteries Incorrect replacement of lithium battery s on the controller or on the fax unit poses risk of explo...

Page 115: ...6 When you replace the FCU board remove the MBU board from the old FCU board and install it on the new FCU board 7 Set the correct date and time with the User Tools User Tools System Settings Timer S...

Page 116: ...Do not turn off the battery switch SW1 Do SP6 101 in the Fax SP to print the system parameters and check the settings 4 Replacement and Adjustment 114 4...

Page 117: ...the screws on the LD board on the LD unit Do not try to adjust any part of the LD unit The LD unit is precision adjusted before shipment Do not touch the polygon mirror shield glass or lenses with you...

Page 118: ...r unit p 115 2 Laser unit cover A x 2 1 grounding plate 3 LD unit B x 2 4 Polygon mirror motor C x 4 Reassembling Check that the polygon mirror and toroidal lens are clean Dust or other foreign substa...

Page 119: ...ARDF ARDF 1 Rear cover p 71 2 Remove the DF interface cables A x 2 hook x 2 3 Remove the ground cable B x 1 4 Remove the stud screw C 5 Remove the ARDF D ARDF 117 4...

Page 120: ...er 1 Open the ARDF A 2 Release the three hooks 3 Open the DF left cover B 4 Open the original tray C 5 DF rear cover D x 1 hook x 4 Original Feed Unit 1 Open the DF left cover 4 Replacement and Adjust...

Page 121: ...A c x 1 Separation Roller 1 Open the DF left cover 2 Original feed unit p 118 3 Separation roller cover A hook x 2 4 Separation roller stopper B hook 5 Separation roller C DF Drive Board 1 DF rear co...

Page 122: ...iginal Set and DF Inverter Sensor 1 Open the DF left cover 2 Original feed unit p 118 3 DF feed clutch p 124 4 Original feed in guide plate A x 2 5 Original set sensor B x 1 hook 6 DF inverter sensor...

Page 123: ...d clutch p 124 4 Original feed in guide plate p 120 Original Set and DF Inverter Sensor 5 DF feed motor p 122 6 DF transport motor p 123 7 DF transport roller A x 2 gear x 2 bushing x 2 8 DF separatio...

Page 124: ...ok x 2 11 DF registration sensor E x 1 hook 12 DF exit sensor F x 1 hook DF Registration Sensor Reflector Clean the SD registration sensor reflector A as necessary DF Feed Motor 1 DF rear cover p 118...

Page 125: ...1 3 DF feed motor with bracket B x 2 x 4 x 3 timing belt 4 DF feed motor C x 2 DF Transport Motor 1 DF rear cover p 118 2 DF feed motor p 122 3 DF transport motor with bracket A x 2 spring x 1 timing...

Page 126: ...4 DF transport motor B x 2 DF Feed Clutch 1 Open the DF left cover 2 DF front cover A x 1 3 Bracket B x 1 x 1 4 DF feed clutch C x 1 4 Replacement and Adjustment 124 4...

Page 127: ...arting the adjustment procedures in this section Adjusting Registration Use the Trimming Area Pattern SP5 902 001 10 for this adjustment 1 Print out the test pattern with the paper fed from the regula...

Page 128: ...002 005 By pass 0 4 mm SP1 002 006 Duplex 0 4 mm 7 Adjust the side to side registration SP1 002 8 Specify 0 zero in SP5 902 001 after finishing the adjustment procedure Adjusting Blank Margin Use the...

Page 129: ...tion Use the Grid Pattern Single Dot SP5 902 001 5 for this adjustment SP Specification SP2 998 001 Main Mag print 100 1 1 Print out the test pattern 2 Measure the sides of squares Each side should be...

Page 130: ...per is output with the face down 4 Adjust the leading edge scan registration SP4 010 001 SP Specification SP4 010 001 LE Scan Regist 0 2 mm 5 Measure the distance between the side edge of the image ar...

Page 131: ...e main scan direction B or in the sub scan direction C when you specify a larger value The diagrams show the paper on the copy tray Note that the paper is output with the face down SP Specification SP...

Page 132: ...The copier automatically adjusts the standard white density DF Image Adjustment Perform the adjustment procedure in this section only when the ARDF is installed on the copier 1 Make a temporary test c...

Page 133: ...f the image area and the leading edge of the paper B 7 Adjust the leading edge registration Leading Regist SP6 006 002 The image area moves to the right side of the copier when you specify a larger va...

Page 134: ...4 Replacement and Adjustment 132 4...

Page 135: ...es the SP mode SP Tables See Appendices for the following information Service Program Mode Tables Using SP and SSP Modes The following two modes are available SP Mode Service Program Mode The SP Mode...

Page 136: ...the value press the OK key To cancel the value press the escape key E Activating Copy Mode You can activate the copy mode while the SP mode is running When you do so the copier outputs images or patte...

Page 137: ...Brackets The brackets enclose the setting rage default value and minimum step with unit Minimum to Maximum Default Step Service Program 135 5...

Page 138: ...er NV Here is an example with Serial Number B0700017 NVRAM B0700017 NV 6 In order to prevent an error during the download be sure to mark the SD card that holds the uploaded saved data with the number...

Page 139: ...e the firmware for the GW machine you must have the new version of the firmware downloaded onto an SD Secure Digital Card The SD Card is inserted into the uppermost slot on the right side of the contr...

Page 140: ...he folder with the corresponding model code on the SD card Example File B1215540B should be stored in the B121 folder whereas files B6585902B B6585903B and B6585905B should be stored in the B658 folde...

Page 141: ...dule name the serial number and the version press the key or key If you wish to install the following firmware simultaneously press the START key The scroll keys canbeusedtoconfirmthatthisfirmwarehasb...

Page 142: ...ting When the update is completed the LCD display will change to Update done or Updated Power Off On 10 Check that the message Update Done is displayed Confirmation 1 Turn the main power switch off an...

Page 143: ...1 Download data inconsistency InserttheSDcardthatwasusedwhenthepreviousupdate procedure is interrupted E32 Download data inconsistency Insert the SD card that stores the correct data E33 Version data...

Page 144: ...Reboot after Card insert is displayed when you turn the main switch on Test Pattern Print SP5 902 001 Executing Test Pattern Printing 1 Specify the pattern number and press the OK key 2 Press the cop...

Page 145: ...hite Lines Horizontal 17 Grayscales with White Lines Vertical 18 Grayscales with White Lines Vertical Horizontal Test Patterns Using IPU No Pattern 30 Vertical Lines Single Dot 31 Horizontal Lines Sin...

Page 146: ...Patches 2 128 Grades 49 Trimming Area A4 Test Patterns Using SBU No Pattern 51 Grid Pattern double dot 52 Gray Scale 1 256 grades 53 Gray Scale 2 256 grades Test Patterns Using PCI 1 No Pattern 61 S2...

Page 147: ...by SP5 998 001 while the data in the controller NVRAM controller data is cleared by SP5 801 xxx for exceptions see Exceptions as described below Machine Data NVRAM Cleared by Remarks GW Engine data B...

Page 148: ...stration and magnification Copy Adjustment in the chapter Replacement and Adjustment 9 Refer to the SMC lists and enter any values that differ from the factory settings Double check the values for SP4...

Page 149: ...olor Pattern or 160 ACC Pattern Scan The output given by the menu Big Font is suitable for faxing 3 Press the Execute key GW machine The machine status list is output 4 To return to the SP mode press...

Page 150: ...m power 979 is applied ID sensor defective ID sensor dirty Drum not get charged Power source for the ID sensor light SP2 221 4 Vsdp No Error Conditions SP2 221 5 Vt Vt 4 5V or Vt 0 2V TD sensor defect...

Page 151: ...Fax Service Tables See Appendices for the following information Fax System Service Mode Bit Switches NCU Parameters Dedicated Transmission Parameters Service RAM Addresses Fax Service Tables 149 5...

Page 152: ...5 System Maintenance Reference 150 5...

Page 153: ...off and on C The machine operates as usual excluding the unit related to the service call Turn the main power switch off and on D The SC history is updated The machine operates as usual No SC code is...

Page 154: ...015 120 B Scanner home position error 1 The scanner home position sensor does not detect the scanner leaving the home position Defective scanner home position sensor Defective scanner drive motor Defe...

Page 155: ...es at the PGA adjustment Defective exposure lamp Unclean white plate Incorrect position or width of white plate scanning SP4 015 Defective SBU board 144 B Communication Error between BICU and SBU The...

Page 156: ...Loose connection of the PCU 320 B Polygonal mirror motor error The polygon mirror motor does not reach the operating speed within 10 seconds Or the polygon mirror motor remains out of the operating sp...

Page 157: ...raordinary voltage less than 0 2 V or more than 4 0 V 10 times consecutively Defective TD sensor Loose connection of the PCU 391 B Development bias leak The polling module detects a current leak of th...

Page 158: ...n motor error The main motor does not reach its operation speed within 0 7 second Or themainmotorremainsoutofitsoperation speed for 0 7 second after reaching the operation speed Overload Defective mai...

Page 159: ...ply unit 546 A Unstable fusing temperature While the fusing lamp is on the fusing temperature varies 50 C or more within one second and this occurs two consecutive times Defective thermistor Incorrect...

Page 160: ...Defective SBU board 762 B ADF gate abnormal 3 The ADF continues to send the FGATE signal for more than 60 seconds after the ADF starts scanning Defective ADF connector Defective SBU board 901 B Mecha...

Page 161: ...ler is incompatible with the engine One of the following controllers is installed to the basic model The controller of the MFP model The controller of the copier facsimile model The controller of the...

Page 162: ...s are not transferred Defective controller Defective BICU Loose connection between the controller and the BICU GW SC Code Descriptions SC6xx No Definition Symptom Possible Cause Countermeasure 632 C M...

Page 163: ...rd or the file of the expanded authentication module is broken There is no DESS module in the machine 1 Install the correct SD card or the file of the expanded authentication module 2 Install the DESS...

Page 164: ...n or the machine is recovering from auto off mode the engine ready signal assertion fails Just after the main power is turned on the engine does not respond Poor connection between the BICU and contro...

Page 165: ...erflow occurred during system processing One of the following messages was displayed on the operation panel 5032 B HAIC P2 error System program defective Controller board defective Optional board defe...

Page 166: ...does not operate when it is executed Defective CPU devices Defective ASIC devices 1 Replace the controller board B 0610 Detailed error code Timer cut in does not operate even though it is set Defecti...

Page 167: ...or 1 Replace the controller board 2 Replace the RAM DIMM B 0801 0804 0807 0808 0809 80A Detailed error code An error occurs when checking the TLB Defective CPU devices 1 Replace the controller board B...

Page 168: ...e CPU detects the video bridge device but detects error data from the video bridge device Defective I F between the video bridge device and controller 1 Replace the controller 822 Self diagnostic erro...

Page 169: ...standard NVRAM Defective controller 1 Check the standard NVRAM is firmly inserted into the socket 2 Replace the NVRAM 3 Replace the controller 826 B Self diagnostic Error RTC Optional NVRAM 1501 Cloc...

Page 170: ...red in the ROM DIMM is checked If the check sum of the program is incorrect this SC code is displayed Defective ROM DIMM Defective controller 1 Replace the ROM DIMM 2 Replace the controller 829 B Self...

Page 171: ...efective I2C bus Defective I2C port on the CPU 1 Replace the controller board 839 USB NAND Flash ROM error 9101 B The ID of the USB NAND Flash ROM cannot be read Defective controller board 1 Replace t...

Page 172: ...key with the HDD encryption unit 0 A Encryption key acquisition error The controller fails to get a new encryption key Defective controller board 1 Replace the controller board 1 Encryption key setti...

Page 173: ...been completed Power failure during the data encryption 1 Initialize the HDD 10 Data read write error The DMAC error is detected twice or more Same as SC863 860 HDD Initialization error B The control...

Page 174: ...data in the SD card 867 B SD card error An application SD card is removed from the boot slot while an application is activated An application SD card is ejected 868 B SD card access error 13 to 3 Fil...

Page 175: ...ser codes and counters is initialized 876 Log Data Error An error was detected in the handling of the log data at power on or during machine operation This can be caused by switching the machine off w...

Page 176: ...rrect updating for the system firmware Defective flash ROM on the controller board 1 Replace the controller board 880 B File Format Converter MLB error ArequesttogetaccesstotheMLBwas not answered with...

Page 177: ...empted to perform an unexpected operation When this error occurs the file name address and data will be stored in NVRAM This information can be checked by using SP7 403 See the data and the situation...

Page 178: ...d nest of the fax group address 1 As for the fax operation problem simplify the nest of the fax group address 998 B Application start error After switching the machine on the application does not star...

Page 179: ...CN128 Paper jam SN Exit Sensor CN128 Paper jam SN Image Density ID Sensor CN132 None Print quality may become worse SN Toner Density TD Sensor CN123 SC901 The connector is shared with the mechanical...

Page 180: ...t door open The message depends on which circuit is open white front blue right Right Door Switch CN114 Right door open SW Right door open CNxxx The connector on the BICU board DF CNxxx The connector...

Page 181: ...BICU LED Display Number Function LED2 LED2 blinks in normal operation Electrical Component Defects 179 6...

Page 182: ...ntact Card Save SD has Add and New menu items Card Save Add Appends files to the SD Card Does not overwrite existing files If the card becomes full or if all file names are used an error will be displ...

Page 183: ...this Card Save option will appear in List Test Print 9 Press the Return button several times to exit SP Mode 10 Press the button 11 Use the arrow key and select Printer Features 12 Use the arrow key a...

Page 184: ...exit Card Save mode 18 Change the Bit Switch Settings back to the default 00000000 19 Remove the SD card after main power switch is turned off Error Messages Card Save error messages Init error A car...

Page 185: ...Fax Troubleshooting Guide See Appendices for the following information Fax Error Codes IFAX Troubleshooting IP Fax Troubleshooting Fax Troubleshooting Guide 183 6...

Page 186: ...6 Troubleshooting 184 6...

Page 187: ...s are all set to 240 min the grey area will disappear and no energy is saved before 240 min expires Timer Settings The user can set these timers with User Tools System settings Timer setting Auto off...

Page 188: ...se be saved Ifyouchangethesettings theenergyconsumedcanbemeasuredusingSP8941 asexplainedbelow Energy Save Effectiveness SP 8941 Machine Status keeps a record of the amount of time that the machine spe...

Page 189: ...1 Operating Time 21089 0 21386 0 297 0 321294 6 Ready mode stand by 214 0 002 Standby Time 306163 0 308046 0 1883 0 402962 0 Energy mode Panel off 214 0 003 Energy Save Time 71386 0 75111 0 3725 0 797...

Page 190: ...ount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half 3 Dup...

Page 191: ...ex counter will only increase by 1 even though two sheets are used Recommendation Please explain the above features to the customers so that they can reduce their paper usage Model S C4 5 Total counte...

Page 192: ...aper savings and how the counters increase for some simple examples of duplex combine jobs 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter SP8501 001 Duplex count...

Page 193: ...ex Sheet used Duplex Sheets used Paper Saved Total counter SP8501 001 Duplex counter SP8421 005 5 5 2 3 3 3 6 6 2 4 3 3 7 7 2 5 4 4 8 8 2 6 4 4 9 9 3 6 5 5 10 10 3 7 5 5 11 11 3 8 6 6 12 12 3 9 6 6 Pa...

Page 194: ...MEMO 192 EN...

Page 195: ...Model S C4 5 Machine Code D115 D116 Appendices 26 November 2010...

Page 196: ......

Page 197: ...Service Mode 19 Service Mode Tables 19 Input Check SP5 803 117 Output Check SP5 804 119 Printer Service Mode 121 Scanner Program Mode Table 126 4 Appendix Fax Troubleshooting Guide Fax Error Codes 12...

Page 198: ...163 System Switches 163 I Fax Switches 175 Printer Switches 180 Communication Switches 185 G3 1 Switches 191 IP Fax Switches 200 NCU Parameters 209 Dedicated Transmission Parameters 223 Programming P...

Page 199: ...r tray A4 SEF 81 2 x 14 SEF Bypass A4 SEF 81 2 x 14 SEF Optional paper tray A4 SEF 81 2 x 14 SEF Duplex Minimum A5 LEF 81 2 x 51 2 LEF Copier s paper tray A6 SEF 81 2 x 51 2 Bypass A4 SEF 81 2 x 11 SE...

Page 200: ...Off Mode None Noise Emission Sound Power Level Standby 40 dB A or less Operating copier only 63 dB A or less Operating full system 67 dB A or less Dimensions W x D x H Copier 485 x 450 x 371 mm 19 4...

Page 201: ...mer Default 1 minute Rage 1 to 240 minutes Copy Paper Capacity Paper Tray 250 sheets Optional Paper Tray Unit 500 sheets x 1 Bypass Tray 100 sheets Copy Tray Capacity 250 sheets Toner Replenishment Ca...

Page 202: ...tion Resident Fonts PCL 45 fonts 13 International fonts PCL option OCR Barcode Adobe PS3 PDF 136 fonts Summary 4 Arial Memory 640 MB Operating systems supported by this machine Windows 2000 XP Server...

Page 203: ...sor Scan types Sheet book Interface Ethernet interface 10BASE T or 100BASE TX IEEE1284 IEEE 802 11a g Wireless LAN Resolution B W 600 dpi Full color 300 dpi 600 dpi Variable range of scan resolution S...

Page 204: ...il 8 x 15 4 line mm Fine 200 x 100 dpi Standard 200 x 200 dpi Detail Transmission Time G3 3 at 28 8Kbps Measured with G3 ECM using memory for an ITU T 1 test document Slerexe letter at standard resolu...

Page 205: ...0 dpi IFAX SW01 Bit 4 must be set to 1 Transmission Time 1 s through a LAN to the server Condition ITU T 1 test document Selerexe Letter MTF correction OFF TTI None Resolution 200 x 100 dpi Communicat...

Page 206: ...00base TX IEEE1394 IP over 1394 IEEE802 11b wireless LAN Scan line density 8 x 3 85 lines mm 200 x 100dpi standard characters 8 x 7 7lines mm 200 x 200dpi detailed characters Original size Maximum A3...

Page 207: ...ARDF Original Size Standard A4 to A5 81 2 x 14 to 81 2 x 51 2 Custom Simplex Width 139 mm to 216 mm Length 139 mm to 1260 mm Custom Duplex Width 139 mm to 216 mm Length 160 mm to 356 1 mm 1 When you u...

Page 208: ...F Paper Weight 60 90 g m2 16 24 lb Tray Capacity 500 sheets 80 g m2 21 lb x 1 tray Paper Feed System Feed roller and friction pad Power Source 24 Vdc and 5 Vdc from copier If optional tray heater is i...

Page 209: ...F 257 x 364 mm A4 SEF 210 x 297 mm X X X A4 LEF 297 x 210 mm B5 SEF 182 x 257 mm X X X B5 LEF 257 x 182 mm A5 SEF 148 x 210 mm X X X A5 LEF 210 x 148 mm X X B6 SEF 128 x 182 mm B6 LEF 182 x 128 mm A6...

Page 210: ...9 356 mm X 3 X 2 4 Symbol meanings X Can use Cannot use 1 Can be used when the ARDF is installed 2 55k 17 lb 64 g m2 or less original cannot be used 3 Width 139 216 mm Length 139 1260 mm 4 Width 139 2...

Page 211: ...A6 SEF 105 x 148 mm 8K SEF 267 x 390 mm 16K SEF 195 x 267 mm X X X 16K LEF 267 x 195 mm DLT SEF 11 0 x 17 0 LG SEF 8 5 x 14 0 X X X LT SEF 8 5 x 11 0 X X X X LT LEF 11 0 x 8 5 Executive SEF 7 25 x 10...

Page 212: ...ar By pass Duplex Optional PFU C5 162 x 229 mm X C6 114 x 162 mm X DL Env 110 x 220 mm X Custom Leading edge 90 216 mm Side edge 139 356 mm X Symbol meanings X Can transport Cannot transport 1 Appendi...

Page 213: ...oth 1st mirror C C Optics cloth 2nd mirror C C Optics cloth 3rd mirror C C Optics cloth Platen cover C C Dry cloth Exposure glass C C Dry cloth Toner shield glass C C Dry cloth DRUM AREA PCU R Clean t...

Page 214: ...DF Separation roller R C Water or alcohol Pick up roller R C Water or alcohol Feed roller R C Water or alcohol White plate C Water or alcohol DF exposure glass C Water Rollers R0 R1 R2 C Water or alco...

Page 215: ...usting Copy Image Area in the section Replacement and Adjustment SP1 002 001 is applied to all trays SP1 002 002 003 and 005 adjusts the difference from SP1 002 001 1002 2 2nd Tray 1002 3 3rd Tray 100...

Page 216: ...er 0 to 80 60 1 C step 1105 9 Thick Center 140 to 185 165 1 C step 1106 Display Fusing 1106 1 Center Displays the fusing temperature 1107 Fusing Soft Start DFU Adjusts the number of zero cross cycles...

Page 217: ...e consecutive paper jams at the fusing unit 1902 Display AC Freq 1902 1 Displays the fusing lamp power control frequency as detected by the zero cross signal generator The displayed value is 1 5 the a...

Page 218: ...ep Specification 2 1 5 mm The rear left edge is this value plus 0 3 mm 2101 4 Right side 0 0 to 9 0 2 0 0 1 mm step Specification 2 2 5 1 5 mm The rear right edge is this value plus 0 3 mm 2201 Dv Bia...

Page 219: ...WM Displays the PWM value 2221 4 Vsdp Displays the Vsdp value 2221 5 Vt Displays the Vt value 2221 6 Vts Displays the Vts value 2301 Tr Current Adj Image Transfer Current 2301 1 Normal paper 2 4 A 1 2...

Page 220: ...not been used for a long period prints may have a dirty background In a case like this use this SP to mix the developer The message Completed is displayed when the program ends normally 2906 Tailing C...

Page 221: ...having high proportions of solid black image areas 2926 Standard Vt 0 00 to 5 00 2 50 0 01 V step DFU 2926 1 Adjusts Vts the Vt value for new developer The TD sensor output is adjusted to this value d...

Page 222: ...transfer roller is never cleaned 2998 Main Mag print 0 5 to 0 5 0 0 0 1 step 2998 1 Adjusts the magnification Adjusting Copy Image Area in the section Replacement and Adjustment The specification is 1...

Page 223: ...rt position 3 0 to 6 0 0 0 0 1 mm step Adjusts the scanning start position on the white plate The base value is 17 8 mm from the scanner home position This SP specifies the offset from this base value...

Page 224: ...el for each signal These are used for gain adjustment in the SBU 4607 2 ODD 4607 3 RED 4607 4 GREEN 4607 5 BLUE 4623 SBU Offset Result 4623 1 EVEN 0 to 255 0 1 step Displays the result value of the of...

Page 225: ...4641 SBU Gain Loop 4641 1 EVEN 0 to 10 0 1 step Displays the number of the gain adjustment in the SBU 4641 2 ODD 4641 3 RED 4641 4 GREEN 4641 5 BLUE 4642 SBU Offsetpre Loop 4642 1 EVEN 0 to 3 0 1 ste...

Page 226: ...lue of the offset adjustment in the SBU 4654 2 ODD 4654 3 RED 4654 4 GREEN 4654 5 BLUE 4658 SBU Gain Adjust 4658 1 EVEN 0 to 511 1 step Displays the gain value of the gain adjustment in the SBU 4658 2...

Page 227: ...ne this value is 0 4690 White Peek Init 4658 1 EVEN 0 to 255 1 step Displaysthewhiteoffsetvalueofthepre offsetadjustment in the SBU 4658 2 ODD 4658 3 RED 4658 4 GREEN 4658 5 BLUE 4693 Black Ave Init 4...

Page 228: ...1 Text 1 2 Text 2 3 Photo 1 4 Photo 2 5 Photo 3 6 Special 1 7 Special 2 8 Special 3 9 Special 4 10 Special 5 002 Fax 0 to 5 0 1 Selects which mode the settings from SP4 922 to SP4 932 are used for 0 N...

Page 229: ...1 Dark 002 Fax 003 Scanner 4926 Texture Removal Adjusts the texture removal level that is used with error diffusion 0 The default value for each mode is used Text 1 Photo 2 Special 2 and Special 5 ha...

Page 230: ...29 Positive Negative 0 No 1 Yes Inverts white and black This setting is only applied to the originals in SP4 921 001 Copy 002 Fax 4930 Sharpness Edge 2 to 2 0 1 step Adjust the clarity This setting is...

Page 231: ...004 0 1 1 1 32 2 1 16 3 1 8 4 1 4 5 1 2 003 Sub Scan MTF Level 0 or 1 0 1 step Turns on or off the MTF for the sub scan This setting is only activated for the specified mode with SP4 921 004 0 No 1 Ye...

Page 232: ...16 3 1 8 4 1 4 5 1 2 003 Sub Scan MTF Level 0 to 13 0 1 step Adjust the MTF level for the sub scan This setting is only activated for the specified mode with SP4 921 004 0 No 1 Level 1 to 13 Level 13...

Page 233: ...en selected in SP4 921 4942 Black Line Erase 0 to 3 2 1 step 4942 1 Selects the black line erase level This setting is effective only when originals are scanned by the DF 0 No 1 Very weak 2 Weak 3 Str...

Page 234: ...Total 1 2 counters Total and Prints 2 2 counters GPC 5055 Display IP address 001 Display IP address CTL DisplaysordoesnotdisplaytheIPaddressontheLCD 0 or 1 0 0 No Not display 1 Yes Display 5056 Cover...

Page 235: ...specifies the counter type 0 None 1 Key card RK 3 4 2 Key card down 3 to 10 Japan only 11 Exp Key card Add 12 Exp Key card Deduct 002 Opt Cnt Type 2 CTL This program specifies the external counter typ...

Page 236: ...Feed In 1 Exit 5121 1 Selects the count up timing 0 Feed At each paper feed 1 Exit At each paper exit 5167 Fax Prnt Cnt Off Enables or disables the automatic print out without an accounting device Thi...

Page 237: ...CH 480 Peking TW 480 Taipei AS 480 Hong Kong 002 Time Difference CTL 1440 to 1440 Area 1 min step 5307 Summer Time 001 ON OFF 0 or 1 NA EU ASIA 1 step 0 Disabled 1 Enabled NA and EUR 1 ASIA 0 Enables...

Page 238: ...3500010 EU default The timer is advanced by 1 hour at am 0 00 on the 5th Sunday in March The digits are counted from the left Make sure that SP5 307 1 is set to 1 004 End Specifies the end setting for...

Page 239: ...tion Method CTL 220 SDK3 Unique ID CTL 221 SDK3 Certification Method CTL 230 SDK Cert CTL 240 Detail Option CTL Enables or disables the log out confirmation option Bit0 Log out confirmation option 0 E...

Page 240: ...limit on the frequency of lockouts for account lockouts 1 to 10 5 1 003 Cancel On Off Determines whether the system waits the prescribed time for input of a correct user ID and password after an accou...

Page 241: ...mpts to attack the system with random passwords to gain illegal access to the system 0 to 100 30 1 attempt 002 Detect Time Sets the time limit to stop a password attack once such an attack has been de...

Page 242: ...wn the speed of certification when an excessive number of access attempts have been detected 0 to 9 3 1 sec 004 Attack Max Num Sets a limit on the number of requests received for certification in orde...

Page 243: ...s whether certification is required before a user can use the scan applications 0 to 1 0 1 0 On 1 Off 041 Printer Determines whether certification is required before a user can use the printer applica...

Page 244: ...codes determine how the authentication failures are displayed 001 System Log Disp Determines whether an error code appears in the system log after a user authentication failure occurs 0 to 1 0 1 0 Of...

Page 245: ...nds 1 Alarm sounds after the number of originals passing through the A R DF 10 000 5504 Jam Alarm CTL 001 Sets the alarm to sound for the specified jam level document misfeeds are not included 0 to 3...

Page 246: ...508 Auto Call Setting CTL 001 Jam Remains 0 Disable 1 Enable Enables disables initiating a call for an unattended paper jam 002 Frequent Jams 0 Disable 1 Enable Enables disables initiating a call for...

Page 247: ...all when an SC error occurs If this SP is switched off the SC call is not issued when an SC error occurs 001 SC Call 0 or 1 1 0 Off 1 On 002 Service Parts Near End 003 Service Parts End 004 User Call...

Page 248: ...011 NCS Initializes the system default and interface settings IP address also SmartNetMonitor for Admin WebImageMonitor settings and the TELNET settings The name of Apple talk is not cleared only if t...

Page 249: ...1 Yes 5802 1 Conducts machine free run including the scanner unit Set 1 and then press key Press key again to start Free Run When this SP is set to 0 the machine operates normally even key is pressed...

Page 250: ...Counter List This can be up to 20 characters both numbers and alphabetic characters can be input 003 Supply CTL Use this to input the telephone number of your supplier for consumables Enter the numbe...

Page 251: ...on 1 Does no use the RCG certification 008 RCG Connect T O Specifies the connect timeout interval when calling the RCG 1 to 90 10 1 second step 009 RCG Write Timeout Specifies the write timeout interv...

Page 252: ...HTTP Proxy Host This SP sets the address of the proxy server used for communication between embedded RCG Nandthegateway UsethisSPtosetupordisplaythecustomerproxyserveraddress The address is necessary...

Page 253: ...ter is ignored This name is customer information and is not printed in the SMC report 066 HTTP Proxy Aut Pass This SP sets the HTTP proxy authentication password The length of the password is limited...

Page 254: ...fication update request 13 The notification of the request for certification update has been completed successfully and the system is waiting for the certification update request from the rescue GW UR...

Page 255: ...does not exist 069 Cer Updtt ReqID The ID of the request for certification 083 Firm Updating Displays the status of the firmware update 085 Firm Up Usr Conf This SP setting determines if the operator...

Page 256: ...e of the issuer of the Remote certification CN the following 30 bytes Asterisks indicate that no DESS exists 093 CERT St ExpTime Displays the start time of the period for which the current Remote cert...

Page 257: ...he numbers mean 0 Success 1 In progress no result yet Please wait 2 Line abnormal 3 Cannot detect dial tone automatically 4 Line is disconnected 5 Insufficient electrical power supply 6 Line classific...

Page 258: ...Up to 32 characters Spaces and allowed but the entire entry must be enclosed by double quotation marks 157 Dial Up Password Use this SP to set a password for access to remote dial up Follow these rul...

Page 259: ...be cycled off and on SP5816 187 determines whether the off hook button can be used to interrupt an embedded RCG M transmission in progress to open the line for fax transaction 173 Modem Serial Number...

Page 260: ...e for a fax transaction 200 Polling Man Exc Executes the polling test 201 Instl Condition Displays a number that indicates the status of the Remote service device 0 Neither the registered device by th...

Page 261: ...f Section Displays the result of the notification sent to the device from the GW URL in answer to the inquiry request Displayed only when the result is registered at the GW URL 206 Instl Rgstltn Execu...

Page 262: ...Attempted setting with illegal entries for certification and ID2 Error Caused by Response from GW URL 2385 Attempted dial up overseas without the correct international prefix for the telephone number...

Page 263: ...this section 5828 Network Setting CTL 050 1284 Compatibility Centro Enables or disables 1284 Compatibility 0 or 1 1 1 step 0 Disabled 1 Enabled 052 ECP Centro Enables or disables ECP Compatibility 0...

Page 264: ...the IPv6 local address link referenced on the Ethernet or wireless LAN 802 11b in the format Link Local Address Prefix Length The IPv6 address consists of a total of 128 bits configured in 8 blocks o...

Page 265: ...802 11b The IPv6 address consists of a total of 128 bits configured in 8 blocks of 16 bits each 161 IPv6 Stateless Auto Setting Enables disables the stateless automatic setting for Ethernet wireless...

Page 266: ...page The link name is limited to 127 characters 241 Web Link 1 Visible Determines whether the link for URL1 is displayed on the Websys top page 0 to 1 1 1 1 Display 0 No display 242 Web Link 2 Name De...

Page 267: ...ata 010 Format All Log 011 Format Ridoc I F 5840 IEEE 802 11 006 Channel MAX CTL 1 to 11 or 13 11 or 13 1 step Europe 1 to 13 default 13 NA Asia 1 to 11 default 11 Sets the maximum number of channels...

Page 268: ...Key 4 Reserved Selects the WEP key 042 Fragment Thresh CTL 256 to 2346 2346 1 Adjusts the fragment threshold for the IEEE802 11 card This SP is displayed only when the IEEE802 11 card is installed 04...

Page 269: ...ment related 5 Output related printing delivery 6 Repository related 7 Debug log output 002 Setting 2 CTL Default Bit SW 0000 0000 Bit Groups 0 6 Not used 7 Log time stamp setting 0 Date Hour Minute S...

Page 270: ...nterval 60 to 999 300 1 second step Specifies the interval time for sending the scanned image data to the deliver server or SMTP FTP NCP SMB server after sending error 004 No of Retries 0 to 99 3 1 ti...

Page 271: ...Bit2 1 Sender password function exists Bit1 1 Function to link MK 1 user and Sender exists Bit0 1 Sender specification required if set to 1 Bit6 is set to 0 011 Delivery Svr Cap Ext 0 to 255 0 1 step...

Page 272: ...D Clears the unique ID of the device used as the name in the file transfer directory Execute this SP if the connection of the device to the delivery server is unstable After clearing the ID the ID wil...

Page 273: ...he NVRAM and writes it onto the new HDD However the new address book on the HDD can be accessed only by the system administrator at this stage Executing this SP by the service technician immediately a...

Page 274: ...local address book Specifically this SP limits the password entry to upper case and sets the length of the password 0 to 32 0 1 step 063 Compl Opt2 1 Use this SP to set the conditions for password ent...

Page 275: ...icy to control access to the address book 5848 Web Service CTL SP5848 1 sets the 4 bit switch assignment for the access control setting Setting of 0001 has no effect on access and delivery from Scan R...

Page 276: ...mit 1 Transmit one by one 2 Transmit periodically 5849 Installation Date CTL Displays or prints the installation date of the machine 001 Display The Counter Clear Day has been changed to Installation...

Page 277: ...ion generated by the event selected by SP5858 will be stored if an error is generated 2 to 3 1 2 HDD 3 SD Card 005 Save to HDD Specifies the decimal key number of the log to be written to the hard dis...

Page 278: ...ng space in the SD card 014 SD to SD Latest Latest 4 MB Saves the debug log latest 4 MB in memory to the SD card A unique file name is generated to avoid overwriting existing file names on the SD card...

Page 279: ...0 1 step 0 OFF 1 ON 002 Controller SC Turns the save function on off for SC codes generated by GW controller errors 0 or 1 0 1 step 0 OFF 1 ON 003 Any SC 0 to 65535 0 1 step 004 Jam Turns the save fun...

Page 280: ...ail header is switched to the validated account after the SMTP server is validated 0 No From item not switched 1 Yes From item switched 025 SMTP Aut Direct Set 0 or 1 0 Selects the authentication meth...

Page 281: ...d slot 2 002 Undo Exec This SP copies back the application programs from an SD card in the SD Card Slot 3 to the original SD card in the SD card slot 2 Use this menu when you have mistakenly copied so...

Page 282: ...nce 5885 Set WIM Function 200 Detect Mem Leak 201 DocSvr Timeout 5887 SD GetCounter SSP 001 This SP saves the counter list of the machine to an SD card in the slot 3 The folder of SD_COUNTER must be m...

Page 283: ...nufacture is currently selected 5912 PCU Alarm Counter 0 to 255 45 1 step 5912 1 Printout Specifies the PCU alarm level The PCU alarm is issued when the following condition is met PAc x 1000 PCUc wher...

Page 284: ...LDAP NT authentication Other network applications than Remote or LDAP NT authentication are not available when this SP is set to 2 Even if you can change the initial settings of those network applica...

Page 285: ...0 0 1 mm step Adjusts the leading edge registration for ARDF mode Use the key to select or before entering the value 003 Trailing Erase 3 0 to 3 0 1 5 0 1 mm step Adjusts the trailing edge erase margi...

Page 286: ...djusts the interval used for the shading processing in the ARDF mode Light and heat in the room may affect the scanner response Reduce this setting if copy quality indicates that the white level is dr...

Page 287: ...unter Orgn Jam 0 to 9999 0 1 step 001 Displays the total number of original jams 7504 Paper Jam Loc 0 to 9999 0 1 step Displays the total number of the paper jams classified by timing and location 001...

Page 288: ...on sensor during reverse side printing for duplex printing 070 Regist SN ON Paper is caught at the registration sensor 120 1 Exit SN ON Paper is caught at the exit sensor previous page 121 Exit SN OFF...

Page 289: ...occurs because paper fails to arrive at the prescribed time 210 Regist SN OFF 211 Regist SN ON 212 Paper Exit SN OFF 213 Paper Exit SN ON 214 Inverter OFF 215 Inverter ON 7506 Paper Jam Size Jam Coun...

Page 290: ...de in hex TOTAL is the total jam error count SP7502 DATE is the date the jams occurred 002 Latest 1 003 Latest 2 004 Latest 3 005 Latest 4 006 Latest 5 007 Latest 6 008 Latest 7 009 Latest 8 010 Lates...

Page 291: ...s occurred 002 Last 1 003 Last 2 004 Last 3 005 Last 4 006 Last 5 007 Last 6 008 Last 7 009 Last 8 010 Last 9 7624 Part Replacement 001 PCU Selects the PM maintenance for PCU 7801 Memory Version PN 25...

Page 292: ...his error will occur if the device is installed but disconnected 7827 MF Error Counter Clear Press Execute to reset to 0 the values of SP7826 Japan Only 7832 Display Self Diag 001 Displays the SC code...

Page 293: ...n is referred to as an application Before reading the Group 8 Service Table make sure that you understand what these prefixes mean Prefixes What it means T Total Grand Total Grand total of the items c...

Page 294: ...More 2 2 or more 4 4 or more AddBook Address Book Apl Application B W Black White Bk Black C Cyan ColCr Color Create ColMode Color Mode Comb Combine Comp Compression Deliv Delivery DesApl Designated A...

Page 295: ...to monitor machines remotely Remote is used overseas CSS is used in Japan Org Original for scanning OrgJam Original Jam Palm 2 Print Job Manager Desk Top Editor A pair of utilities that allows print...

Page 296: ...set with SP5 801 1 Memory All Clear 8 191 T Total Scan PGS CTL These SPs count the pages scanned by each application that uses the scanner to scan images 0 to 99999999 0 1 8 192 C Total Scan PGS CTL 8...

Page 297: ...hese SPs count the number of large pages scanned by original type for Fax jobs 8 205 S LSize Scan PGS CTL 0 to 99999999 0 1 These SPs count the total number of large pages input with the scanner for s...

Page 298: ...ned using a TWAIN driver These counters reveal how the TWAIN driver is used for delivery functions 0 to 99999999 0 1 At the present time these counters perform identical counts 8 285 S Scan PGS TWAIN...

Page 299: ...size scanning and output page size SP 8 445 001 A3 002 A4 003 A5 004 B4 005 B5 006 DLT 007 LG 008 LT 009 HLT 010 Full Bleed 254 Other Standard 255 Other Custom 8 381 T Total PrtPGS CTL These SPs count...

Page 300: ...izes A3 DLT and larger In addition to being displayed in the SMC Report these counters are also displayed in the User Tools display on the copy machine 8 411 Prints Duplex CTL This SP counts the amoun...

Page 301: ...printing by Other applications 001 Simplex Duplex 002 Duplex Duplex 003 Book Duplex 004 Simplex Combine 005 Duplex Combine 006 2 2 pages on 1 side 2 Up 007 4 4 pages on 1 side 4 Up 008 6 6 pages on 1...

Page 302: ...8 443 F PrtPGS Ppr Size CTL 0 to 99999999 0 1 These SPs count by print paper size the number of pages printed by the fax application 8 444 P PrtPGS Ppr Size CTL 0 to 99999999 0 1 These SPs count by pr...

Page 303: ...Ppr Tray CTL 0 to 99999999 0 1 These SPs count the number of sheets fed from each paper feed station 001 Bypass Bypass Tray 002 Tray 1 Copier 003 Tray 2 Copier 004 Tray 3 Copier 005 Tray 4 Currently n...

Page 304: ...re based on output timing Blank sheets covers chapter covers slip sheets are also counted Duringduplexprinting pagesprintedonbothsidescountas1 andapageprinted on one side counts as 1 8 462 C PrtPGS Pp...

Page 305: ...r received faxes are currently not available 8 524 P PrtPGS FIN CTL 0 to 99999999 0 1 These SPs count by finishing mode the total number of pages printed by the Print application 8 525 S PrtPGS FIN CT...

Page 306: ...umber of the printouts in each mode 8 631 T FAX TX PGS CTL 0 to 99999999 0 1 This SP counts by color mode the number of pages sent by fax to a telephone number 8 633 F FAX TX PGS CTL 0 to 99999999 0 1...

Page 307: ...Relay memory and confidential mailbox transmissions and are counted for each destination 8 651 T S to Email PGS CTL 0 to 99999999 0 1 This SP counts by color mode the total number of pages attached to...

Page 308: ...B W 002 Color The B W and Color counts are done after the document is stored on the HDD of the Scan Router server If the job is canceled before storage on the Scan Router server finishes the count is...

Page 309: ...e than one place using broadcasting the pages are only counted once For example a 10 page fax is sent to location A and location B The counter goes up by 10 not 20 8 701 TX PGS Port CTL 0 to 99999999...

Page 310: ...tal number of developed images 001 Total 8 801 Toner Remain CTL 0 to 100 0 1 This SP displays the percent of toner remaining for each color This SP allows the user to check the toner supply at any tim...

Page 311: ...e of each color is from 21 to 30 001 Bk 8 881 Cvr Cnt 31 BICU 0 to 99999999 0 1 These SPs display the number of scanned sheets on which the coverage of each color is 31 or higher 001 Bk 8 891 Page Ton...

Page 312: ...compliance with ISO Standards 001 Operation Time Engine operation time Does not include time while controller is saving data to HDD while engine is not operating 002 Standby Time Engine not operating...

Page 313: ...BW 010 FaxP BW 013 Duplex 015 Cvr BW 017 Cvr BW Pages 101 SedTtl FC 102 SendTtl BW 103 FaxSend 104 FaxSend BW 105 FaxSend BW Input Check SP5 803 Conducting Input Check 1 Select SP5 803 2 Select the n...

Page 314: ...detected 017 BK Upper PE S Paper detected Not detected 020 BK Lower PE S Paper detected Not detected 027 PCU Set Signal Installed Not installed 028 BK type 030 Duplex Installed Installed Not installed...

Page 315: ...056 BK LowerCover SW Open Closed Available Paper Feed Unit 00 None 30 1 tray paper feed unit Output Check SP5 804 Conducting Output Check To prevent mechanical or electrical damage do not keep an elec...

Page 316: ...Feed M 030 DF Transport M 031 DF Feed CL 034 DF Gate SOL Junction Gate Solenoid 038 Fusing SOL When checking Fan Motor High 005 or Fan Motor Low 006 note the following These motors may not respond wh...

Page 317: ...affect I O Timeouts will never occur bit 4 SD Card Save Mode 0 Disable 1 Enable Enabled Print jobs will be saved to an SD Card in the GW SD slot Card Save Function in the service tables of Field Servi...

Page 318: ...configured If 5 0 is enabled this Bit Switch has no effect bit 3 PCL5e c PS PDL Auto Switching 0 Enable 1 Disable Disabled The MFPs ability to change the PDL processor mid job Some host systems submit...

Page 319: ...nable Enabled Uses the same left margin as older HP models such as HP4000 HP8000 Inotherwords theleftmargindefinedinthejob usually ESC r0A willbechanged to ESC r1A bit 3 DFU bit 4 DFU bit 5 DFU bit 6...

Page 320: ...ncrease max number of the stored jobs to 1000 jobs Disable 100 Enable 1000 Enabled Changes the maximum number of jobs that can be stored on the HDD via Job Type settings to 1000 The default is 100 bit...

Page 321: ...vice summary sheet An error log is printed in addition to the configuration page 1005 Display Version Displays the version of the controller firmware 1006 Sample Locked print 0 Link with Doc 1 On Enab...

Page 322: ...play of Self Diagnostics Displays the controller self diagnostic result Scanner Program Mode Table Service Table Key Notation What it means range default step Example 9 to 9 3 0 0 1 mm step The settin...

Page 323: ...fo Release Clears or does not clear a user information after a job 0 or 1 1 0 Not clear 1 Clear 1013 1 Multi Media Func Displayornotdisplaya ScanToMultiMedia function 0 or 1 1 0 OFF 1 ON SP Number Nam...

Page 324: ...g 3 Comp3 5 95 Low I Qual 5 to 95 65 1 step 4 Comp4 5 95 Highest I Qual 5 to 95 80 1 step 5 Comp5 5 95 Lowest I Qual 5 to 95 95 1 step For the settings of the image quality see the copier SP mode tabl...

Page 325: ...n oscilloscope If the rx signal is weak there may be a bad line 0 01 DCN received unexpectedly The other party is out of paper or has a jammed printer The other party pressed Stop during communication...

Page 326: ...el and or cable equalizer settings Replace the NCU or FCU The other end may be defective or incompatible try sending to another machine Check for line problems Cross reference See error code 0 04 0 07...

Page 327: ...erence Tx level NCU Parameter 01 PSTN Cable equalizer G3 Switch 07 PSTN Dedicated Tx parameters in Service Program Mode 0 14 Non standard post message response code received Incompatible or defective...

Page 328: ...line connection Replace the NCU or FCU Check for line problems Try calling another fax machine Try adjusting the reconstruction time for the first line and or rx cable equalizer setting Cross referen...

Page 329: ...st their tx level Try adjusting the rx cable equalizer setting and or rx error criteria Cross reference Rx cable equalizer G3 Switch 07 PSTN Rx error criteria Communication Switch 02 bits 0 and 1 0 30...

Page 330: ...l could not detect ANSam due to noise etc ANSam was too short to detect Check the line connection and condition Try making a call to another V 8 V 34 fax 0 75 The called terminal fell back to T 30mode...

Page 331: ...is frequent when receiving from multiple senders 0 81 The line was disconnected due to a timeout in V 34 phase 3 equalizer training 0 82 The line was disconnected due to a timeout in the V 34 phase 4...

Page 332: ...FCU 2 13 Modem initialization error Turn off the machine then turn it back on Update the modem ROM Replace the FCU 2 23 JBIG compression or reconstruction error Turn off the machine then turn it back...

Page 333: ...he same and or the CSIs programmed correctly then resend The machine at the other end may be defective 5 10 DCR timer expired Replace the FCU 5 20 Storage impossible because of a lack of memory Tempor...

Page 334: ...de 6 05 6 10 G3 ECM error frames still received at the other end after all communication attempts at 2400 bps Check for line noise Adjust the tx level use NCU parameter 01 or the dedicated tx paramete...

Page 335: ...istered 14 01 SMTP Connection Failed FailedtoconnecttotheSMTPserver timeout because the server could not be found The PC is not ready to transfer files SMTP server not functioning correctly The DNS IP...

Page 336: ...er Denied 550 SMTP server operating incorrectly Direct SMTP sending not operating correctly 14 05 SMTP Server HDD Full 452 Failed to access the SMTP server because the HDD on the server is full Insuff...

Page 337: ...TP Server POP Before SMTP or SMTP authorization failed Incorrect setting for file transfer 14 10 Addresses Exceeded Number of broadcast addresses exceeded the limit for the SMTP server 14 11 Buffer Fu...

Page 338: ...ions on the Document Server has exceeded the limit HDD is full or not operating correctly Software error 14 31 UFS File Creation Failed UFS file could not be created Not enough space in UFS area to ha...

Page 339: ...0 line page exists in received pages with G3 communication the transmission is interrupted 15 01 POP3 IMAP4 Server Not Registered At startup the system detected that the IP address of the POP3 IMAP4 s...

Page 340: ...d Only one portion of the mail was received 15 31 Final Destination for Transfer Request Reception Format Error The format of the final destination for the transfer request was incorrect 15 39 Send De...

Page 341: ...r The file received as an attachment caused the TIFF decompression error The TIFF format of the attachment is corrupted Software error 15 71 Not Binary Image Data The file could not be received becaus...

Page 342: ...achine rejected an incoming e mail for transfer request because the ID code in the incoming e mail did not match the ID code registered in the machine 15 95 Transfer Station Function The machine rejec...

Page 343: ...Data read timeout during construction Restart the machine Replace the FCU 25 00 The machine software resets itself after a fatal transmission error occurred Update the ROM Replace the FCU F0 xx V 34...

Page 344: ...rk setup correct Check the IP address with the administrator of the network 2 Check that PC can connect with the machine Use the ping command on the PC to contact the machine AttheMS DOSprompt typepin...

Page 345: ...t the PC can log into the e mail server Check that the account and password stored in the server are the same as in the machine Ask the administrator to check 2 E mail server Make sure that the client...

Page 346: ...Error message by e mailfromthenetworkof the destination Check whether e mail can be sent to another address on the same network using the application e mail software Check the error e mail message Inf...

Page 347: ...er than 1720 Send by specifying the port number 7 Specified port number correct Confirm the port number of the remote fax 8 DNS server registered when host name specified Contact the network administr...

Page 348: ...Fax 8 Transmission sent manually Manual sending not supported 9 IP address of local fax registered Register the IP address 10 DNS registered when host name specified Contact the network administrator...

Page 349: ...323 SW is set to on Check the settings See User Parameter SW 34 Bit 0 10 IP address of local fax registered Register the IP address of the local fax 11 Alias number of local fax registered Register t...

Page 350: ...istered when host name specified on sender side Contact the network administrator The sender machine displays this error code if the sender fax is a Ricoh model 7 Network bandwidth too narrow Request...

Page 351: ...ed on Cannot receive by Alias Fax number Check Point Action 1 LAN cable connected Check the LAN cable connection 2 Firewall NAT is installed Cannot the breach firewall Request the remote fax tosendbyu...

Page 352: ...registered Register the IP address 9 Local fax Alias number registered Register the Alias number 10 Network bandwidth too narrow Request the system administrator to increase the bandwidth Lower the s...

Page 353: ...s for the fax option Bit Switches 103 Printer Switch 001 016 00 0F Change the bit switches for printer settings for the fax option Bit Switches 104 Communication Switch 001 032 00 1F Change the bit sw...

Page 354: ...Mode No Function 101 Service Station 001 Fax Number Enter the fax number of the service station 102 Serial Number 000 Enter the fax unit s serial number 103 PSTN 1 Port Settings 001 Select Line Select...

Page 355: ...2 007 FCU ROM Version Displays the FCU ROM version 102 002 065 Error Codes Displays the latest 64 fax error codes 103 002 004 G3 1 ROM Version Displays the G3 1 modem version SP5 XXX Initializing 5 Mo...

Page 356: ...ct automatic output display for the user parameter switches the security settings are initialized SP6 XXX Reports 6 Mode No Function 101 System Parameter List 001 Touch the ON button to print the syst...

Page 357: ...106 Journal Print out 001 All Journals The machine prints all the communication records on the report 002 Specified Date Themachineprintsallcommunicationrecordsafterthe specified date 107 Log List Pri...

Page 358: ...col dump list of the last communication for the IP fax line SP7 XXX Test Modes These are the test modes for PTT approval 7 Function 101 G3 1 Modem Tests 102 G3 1 DTMF Tests 103 Ringer Test 104 G3 1 V3...

Page 359: ...he System Parameter List printed by the machine System Switches System Switch 00 SP No 1 101 001 No FUNCTION COMMENTS 0 Dedicated transmission parameter programming 0 Disabled 1 Enabled Set this bit t...

Page 360: ...the low byte Divide the decimal value of N by 16 to get the rx level In the above example the decimal value of N 0100 H is 256 So the actual rx level is 256 16 16 dB 3 Not used Do not change this sett...

Page 361: ...systems are always locked out 0 1 1 0 Normally RDS systems are locked out but the usercantemporarilyswitchRDSontoallowRDSoperations to take place RDS will automatically be locked out again after a ce...

Page 362: ...System Switch 08 Not used Do not change the factory settings System Switch 09 SP No 1 101 010 No FUNCTION COMMENTS 0 Not used Do not change these settings 1 Inclusion of communications on the Journal...

Page 363: ...when listing remote terminal names on reports Dial Label The name stored by the user for the Quick Speed Dial number System Switch 0A SP No 1 101 011 No FUNCTION COMMENTS 0 3 Not used Do not change th...

Page 364: ...display remains the same 0 Manual tx and rx are possible while the external handset is off hook However memory tx is not possible 1 The display stays in standby mode even when the external handset is...

Page 365: ...03 Italy 14 Hong Kong 04 Austria 15 South Africa 05 Belgium 16 Australia 06 Denmark 17 New Zealand 07 Finland 18 Singapore 08 Ireland 19 Malaysia 09 Norway 1A China 0A Sweden 1B Taiwan 0B Switz 1C Kor...

Page 366: ...rom the left edge of the paper If the TTI is moved too far to the right it may overwrite the file number which is on the top right of the page On an A4 page if the TTI is moved over by more than 50 mm...

Page 367: ...23 No FUNCTION COMMENTS 0 Parallel Broadcasting 0 Disabled 1 Enabled 1 The machine sends messages simultaneously using all available ports during broadcasting 1 7 Not used Do not change these settings...

Page 368: ...d with the operation panel 2 3 Image Quality in Photo mode Bit 3 0 Bit 2 0 Photo Diffusion Bit 3 0 Bit 2 1 Photo Dithering This setting determines the desirable scanning image quality when the photo m...

Page 369: ...ull 0 Impossible 1 Possible 0 When this switch is on and the journal history becomes full the next report prints If the journal history is not deleted the next transmission cannot be received This pre...

Page 370: ...en enable Authorized Reception Otherwise keep this bit at 0 default setting 5 7 Not used Do not change the settings System Switch 1F SP No 1 101 032 No FUNCTION COMMENTS 0 Not used Do not change the s...

Page 371: ...ettings SP No 1 102 001 I fax Switch 01 SP No 1 102 002 No FUNCTION COMMENTS Original Line Resolution of TX Attachment File Thesesettingssetthemaximumresolutionoftheoriginalthat the destination can re...

Page 372: ...received in mm are transmitted in mm When this switch is On 1 Images scanned in inches are sent in inches Images scanned in mm are converted to inches Images received in inches are transmitted in inch...

Page 373: ...tched string is included in the Subject string 01 Displayed Sends from PC mail a request for a Return Receipt Receives the Return Receipt with displayed in the 2nd part Disposition Automatic action MD...

Page 374: ...se in the subject line 1 Puts the RTI CSI registered on this machine in the Subject line When this switch is used to transfer and deliver mail to a PC the information in the Subject line that indicate...

Page 375: ...t used I fax Switch 06 Not used do not change the settings SP No 1 102 007 I fax Switch 07 Not used do not change the settings SP No 1 102 008 I fax Switch 08 SP No 1 102 009 No FUNCTION COMMENTS 0 7...

Page 376: ...gs SP No 1 102 013 I fax Switch 0D Not used do not change the settings SP No 1 102 014 I fax Switch 0E Not used do not change the settings SP No 1 102 015 I fax Switch 0F SP No 1 102 016 No FUNCTION C...

Page 377: ...for example 1 Repetition of data when the received page is longer than the printer paper 0 Off 1 On 1 Default 10 mm of the trailing edge of the previous page are repeated at the top of the next page...

Page 378: ...bled 1 Enabled 0 Incoming pages are printed without length reduction Page separation threshold Printer Switch 03 bits 4 to 7 1 Incoming page length is reduced when printing Maximum reducible length Pr...

Page 379: ...hen page separation has taken place Bit 6 0 Bit 5 0 4 mm Bit 6 1 Bit 5 0 10 mm Bit 6 0 Bit 5 1 15 mm Bit 6 1 Bit 5 1 Not used 7 Not used Do not change the setting Printer Switch 05 Not used do not cha...

Page 380: ...ttings SP No 1 103 011 Printer Switch 0B Not used do not change the settings SP No 1 103 012 Printer Switch 0C Not used do not change the settings SP No 1 103 013 Printer Switch 0D Not used do not cha...

Page 381: ...ection Descriptions for more on this feature 5 6 Not used Do not change the settings 7 Equalizing the reduction ratio among separated pages Page Separation 0 Enabled 1 Disabled 0 When page separation...

Page 382: ...ing of the T 30 protocol 4 Not used Do not change the settings 5 JBIG compression method Reception 0 Only basic supported 1 Basic and optional both supported Change the setting when communication prob...

Page 383: ...llows 100 dpi 6 L 12 H 200 dpi 12 L 24 H 300 dpi 18 L 36 H 400 dpi 24 L 48 H 1 Acceptable total error line ratio 0 5 1 10 If the error line ratio for a page exceeds the acceptable ratio RTN will be se...

Page 384: ...Fax dial interval setting Adjusts the interval of the I fax dialing The interval of I fax dialing is calculated by following formula Interval time specified value with this switch x 2 sec Communicati...

Page 385: ...mmunication failure Communication Switch 0E SP No 1 104 015 No FUNCTION COMMENTS 0 7 Minimum interval between automatic dialing attempts 06 to FF Hex unit 2 s e g 06 H 12 s This value is the minimum t...

Page 386: ...not change the factory settings 6 7 Available unit of resolution in which fax messages are received Bit 7 0 Bit 6 0 mm Bit 7 0 Bit 6 1 inch Bit 7 1 Bit 6 0 mm and inch default Bit 7 1 Bit 6 1 Not used...

Page 387: ...first dialed number it automatically disables V 8 protocol If 9 is the PSTN access code use bit 1 2 7 Not used Do not change the settings Communication Switch 1D Not used do not change the settings Co...

Page 388: ...put 0 Off 1 On Forbid output Do not change this setting Default 0 Off unless communication problem is caused by a CED or ANSam transmission 7 Not used Do not change the setting G3 Switch 02 SP No 1 10...

Page 389: ...als received ITU T standard 0 When using ECM in non standard NSF NSS mode themachinesendsaCTCtodropbackthemodemrateafter receiving a PPR if the following condition is met in communications at 14 4 12...

Page 390: ...utside Japan 1 Detection Inside Japan only G3 Switch 04 SP No 1 105 005 No FUNCTION COMMENTS 0 3 Training error detection threshold 0 F Hex 0 15 bits If the number of error bits in the received TCF is...

Page 391: ...0 0 1 2 4k 0 0 1 0 4 8k 0 0 1 1 7 2k 0 1 0 0 9 6k 0 1 0 1 12 0k 0 1 1 0 14 4k 0 1 1 1 16 8k 1 0 0 0 19 2k 1 0 0 1 21 6k 1 0 1 0 24 0k 1 0 1 1 26 4k 1 1 0 0 28 8k 1 1 0 1 31 2k 1 1 1 0 33 6k Other set...

Page 392: ...is selected V 8 protocol should be disabled manually Cross reference V 8 protocol on off G3 switch 03 bit2 Bit 3 Bit 2 Bit 1 Bit 0 bps 0 0 0 1 2 4k 0 0 1 0 4 8k 0 0 1 1 7 2k 0 1 0 0 9 6k 0 1 0 1 12 0...

Page 393: ...V 17 V33 V 34 Other settings Not used G3 Switch 07 SP No 1 105 008 No FUNCTION COMMENTS 0 1 PSTN cable equalizer tx mode Internal Bit 1 0 Bit 0 0 None Bit 1 0 Bit 0 1 Low Bit 1 1 Bit 0 0 Medium Bit 1...

Page 394: ...in V 34 communicatio 4 PSTN cable equalizer V 8 V 17 rx mode External 0 Disabled 1 Enabled Keep this bit at 1 5 Not used Do not change the settings 6 Parameter selection for dial tone detection 0 Nor...

Page 395: ...ls and the maximum interval between ECM frames from the other end Try using a longer setting if error code 0 21 is frequent 5 Not used Do not change the settings 6 Reconstruction time for the first li...

Page 396: ...n alarm after each error communication change this bit to 1 1 Alarm when the handset is off hook at the end of communication 0 Disabled 1 Enabled If the customer wants to hear an alarm if the handset...

Page 397: ...ignal 6 IP Fax max bit rate setting 0 Not affected 1 Affected When 0 is selected the max bit rate does not affect the value of the DIS DCS When 1 is selected the max bit rate affects the value of the...

Page 398: ...ch combination Waiting time set value level x 100 ms Max 0f 1500 ms Min 00 No wait time The default is 0000 00H IP Fax Switch 02 SP No 1 111 003 No FUNCTION COMMENTS 0 IP Fax bit signal reverse settin...

Page 399: ...ECM communication 1 When the otherendmachineisCiscco thispermits the image compression other than JBIG or MMR with ECM communication 6 7 Not used Do not change these settings IP Fax Switch 03 SP No 1...

Page 400: ...at receiving negative code 0 OFF 1 ON Selects whether to shift down when negative codes are received 7 Not used Do not change this setting IP Fax Switch 04 SP No 1 111 005 No FUNCTION COMMENTS 0 TCF e...

Page 401: ...16 8 Kbps 1 0 0 0 19 2 Kbps 1 0 0 1 21 6 Kbps 1 0 1 0 24 0 Kbps 1 0 1 1 26 4 Kbps 1 1 0 0 28 8 Kbps 1 1 0 1 31 2 Kbps 1 1 1 0 33 6 Kbps 4 5 Modem setting for transmission Sets the modem for transmiss...

Page 402: ...14 4K bps Bit 3 Bit 2 Bit 1 Bit 0 0 0 0 1 2400 bps 0 0 1 0 4800 bps 0 0 1 1 7200 bps 0 1 0 0 9600 bps 0 1 0 1 12 0 Kbps 0 1 1 0 14 4 Kbps 0 1 1 1 16 8 Kbps 1 0 0 0 19 2 Kbps 1 0 0 1 21 6 Kbps 1 0 1 0...

Page 403: ...1 DCN transmission setting at T1 timeout 0 Not transmitted 1 Transmitted Transmits or does not transmit DCN at T1 timeout 2 Not used Do not change this setting 3 Hang up setting at DIS reception disab...

Page 404: ...t 3 0 Bit 2 0 3 sec Bit 3 0 Bit 2 1 3 5 sec Bit 3 1 Bit 2 0 4 sec Bit 3 1 Bit 2 1 5 sec 4 5 T0 timer adjustment Bit 5 0 Bit 4 0 75 sec Bit 5 0 Bit 4 1 120 sec Bit 5 1 Bit 4 0 180 sec Bit 5 1 Bit 4 1 2...

Page 405: ...omatic dialing The factory settings for each country are also given Most of these must be changed by RAM read write SP2 102 but some can be changed using NCU Parameter programming SP2 103 if SP2 103 c...

Page 406: ...22 16 Belgium 05 05 New Zealand 26 17 Denmark 06 06 Singapore 24 18 Finland 07 07 Malaysia 25 19 Ireland 08 08 China 26 1A Norway 09 09 Taiwan 27 1B Sweden 10 0A Korea 28 1C Switzerland 11 0B Turkey...

Page 407: ...9 PSTN dial tone reset time LOW 68050A PSTN dial tone reset time HIGH 68050B PSTN dial tone continuous tone time 68050C PSTN dial tone permissible drop time 68050D PSTN wait interval LOW 68050E PSTN w...

Page 408: ...PABX dial tone detection time 20 ms If 68051B contains FF the machine pauses for the pause time 680520 680521 68051C PABX dial tone reset time LOW 68051D PABX dial tone reset time HIGH 68051E PABX dia...

Page 409: ...time range 2 68052D Busy tone OFF time range 2 68052E Busy tone ON time range 3 68052F Busy tone OFF time range 3 20 ms 680530 Busy tone ON time range 4 680531 Busy tone OFF time range 4 680532 Busy...

Page 410: ...tone reset time HIGH 68053B International dial tone continuous tone time 68053C International dial tone permissible drop time 68053D International dial wait interval LOW 68053E International dial wait...

Page 411: ...rameter 13 68054D Time between final OHDI relay closure and DO relay opening or closing 1 ms See Notes 3 6 and 8 SP2 103 015 parameter 14 This parameter is only valid in Europe 68054E Minimum pause be...

Page 412: ...4Dh NCU parameter 14 and 68054Eh NCU parameter 15 1 ms This parameter takes effect when the country code is set to France 680558 Not used Do not change the setting 680559 Grounding time ground start m...

Page 413: ...refix LOW BCD 680567 to 680571 Not used Do not change the settings 680572 Acceptable ringing signal frequency range 1 upper limit 1000 N Hz SP2 103 003 parameter 02 680573 Acceptable ringing signal fr...

Page 414: ...ernal telephone when dialing from the operation panel in handset mode 20 ms Factory setting 500 ms 680582 Bits 0 and 1 Handset off hook detection time Bit 1 0 Bit 0 0 200 ms Bit 1 0 Bit 0 1 800 ms Oth...

Page 415: ...detection frequency lower limit low byte 6805AA Not used Do not change the setting 6805AB CNG on time 20 ms Factory setting 500 ms 6805AC CNG off time 20 ms Factory setting 3000 ms 6805AD Number of CN...

Page 416: ...5N 6805B8 dB 6805B9 PABX 2100 Hz tone transmission level N 6805B7 0 5N 6805B9 dB 6805BD Modem turn on level incoming signal detection level 37 0 5N dBm 6805BE to 6805C6 Not used Do not change the set...

Page 417: ...Not used Bit 0 1 PSTN dial tone cadence detection enabled Italy If bit 0 or bit 2 is set to 1 the functions of the following RAM addresses are changed 680508 if bit 0 1 or 680538 if bit 2 1 tolerance...

Page 418: ...8054D Europe Between Ds closing and Di closing France Between Ds opening and Di closing 7 Tone signals which frequency is lower than 1500Hz e g 800Hz tone for AI short protocol refer to thesettingat68...

Page 419: ...that you want to program 4 Press the Dest Key to enter the fax and e mail parameter settings 5 For the fax parameter select Fax Settings for the E mail parameter select E mail Settings 6 Press the OK...

Page 420: ...en 79h and FEh Switch 01 No FUNCTION COMMENTS 0 4 Tx level If communication with a particular remote terminal often contains errors the signal level may be inappropriate Adjust the Tx level for commun...

Page 421: ...ire between the modem and the telephone exchange when calling the number stored in this Quick Speed Dial Also try using the cable equalizer if one or more of the following symptoms occurs Communicatio...

Page 422: ...ngs other than listed on the left If the setting is Disabled the bit switch setting is used Bit3 Bit2 Bit1 Bit0 bps 0 0 0 0 Not used 0 0 0 1 2400 0 0 1 0 4800 0 0 1 1 7200 0 1 0 0 9600 0 1 0 1 12000 0...

Page 423: ...specific destination always end at a lower modem rate 14 400 bps or lower disable V 8 protocol so as not to use V 34 protocol 0 V 34 communication will not be possible If the setting is Disabled the b...

Page 424: ...attachments 0 Off 1 On Switches MR compression on and off for files attached to e mails for sending 2 MMR Compression mode for e mail attachments 0 Off 1 On Switches MMR compression on and off for fi...

Page 425: ...7 Designates the bits to reference for original size of e mail attachments 0 Registered Bit 0 to 6 1 No registration The 0 selection default references the settings for Bits 00 01 02 above The 1 sele...

Page 426: ...ences the settings for Bits 00 01 02 04 above The 1 selection ignores the selections of Bits 00 01 02 04 Switch 03 Not used do not change the settings Switch 04 No FUNCTION COMMENTS 0 Full mode addres...

Page 427: ...transmission to SMTP server 1 7 Not used Do not change these settings Switch 06 Not used do not change the settings Switch 07 Not used do not change the settings Switch 08 Not used do not change the...

Page 428: ...rtuguese Bit16 Russian Bit17 Traditional Chinese Bit18 Simplified Chinese Bit19 Hangul 680018 H Total program checksum low 680019 H Total program checksum high 680020 to 68003F H System bit switches 6...

Page 429: ...lling reception 0 Off 1 On Bit 5 Transmission result report immediate transmissions 0 Off 1 On Bit 6 Not used Bit 7 Journal 0 Off 1 On 6800D4 H User parameter switch 04 SWUSR_04 Automatic report print...

Page 430: ...rized reception 0 Only faxes from senders whose RTIs CSIs are specified for this feature are accepted 1 Only faxes from senders whose RTIs CSIs are not specified for this feature are accepted Bits 3 t...

Page 431: ...0 Bit 1 1 Bit 0 1 3rd paper feed station Bit 2 1 Bit 1 0 Bit 0 0 4th paper feed station Bit 2 1 Bit 1 0 Bit 0 1 LCT Other settings Not used Bits 3 and 4 Not used Bit 5 Using the cassette specified by...

Page 432: ...ring B5 portrait Tx This switch is not printed on the user parameter list 0 Off 1 On Bit 4 Reduction of sample images on reports to 50 in the main scan and sub scan directions This switch is not print...

Page 433: ...parameter switch 24 SWUSR_18 Not used 6800E9 H User parameter switch 25 SWUSR_19 Bits 0 to 3 Not used Bit 4 RDS operation 0 Not acceptable 1 Acceptable for the limit specified by system switch 03 This...

Page 434: ...FB H The first subscriber number ISDN G4 Not used 6801FC to 680207 H The second subscriber number ISDN G4 Not used 680208 to 68021B H PSTN 1 RTI Max 20 characters ASCII See the following note 68021C t...

Page 435: ...it 4 G3 2 0 Not installed 1 Installed Bit 5 G3 3 0 Not installed 1 Installed Bit 6 and 7 Not used 680401 to 68040D Not used 680410 H G3 1 Modem ROM version Read only 680412 H G3 2 Modem ROM version No...

Page 436: ...user name Max 128 characters ASCII 68938E H SIP authentication password Max 128 characters ASCII 68938E H SIP digest authentication password Max 128 characters ASCII 68940E H Gateway address informat...

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