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Quadro4Li Manual II: Administrator's Guide
Administrator’s Menus
Quadro4Li; (SW Version 5.2.x)
56
Call Back Services
With
Call Back
service, PSTN callers can save a call charge when calling to and through Quadro. Quadro provides the possibility of creating a list of
those trusted PSTN callers that are allowed to make free of charge calls to Quadro's Auto Attendant or through its Call Relay menu to the third party
IP or PSTN destination. Two types of Call Back services are available on the Quadro:
Pre-configured Call Back
and
Remote Call Back
Configuration
.
Pre-Configured Call Back
For
Pre-configured Call Back
, a list of trusted PSTN callers must be configured in the Quadro's Authorized Phones Database using Web
Management. The Call Back service should be enabled and a valid callback destination should be specified for each PSTN caller.
To use
Pre-configured Call Back
, the PSTN caller registered in the Authorized Phones Database simply calls to the PSTN number attached to the
Quadro from the global PSTN network. Let the call to ring twice and then hang up. Call Back will be instantly activated, and Quadro will call back to
the defined Call Back destination. By answering the incoming call the PSTN party will be connected to the Auto Attendant menu.
Remote Call Back
The
Remote Call Back Configuration
service is used by authorized PSTN caller to configure or reconfigure by an authorized PSTN caller using a
phone and calling to the Quadro's Auto Attendant. Remote Call Back Configuration is divided into two modes accessible from the Quadro's Auto
Attendant:
Permanent Call Back
and
Non-Permanent Call Back
.
Please Note:
Remote Call Back Configuration services are only available when the
Automatically Enter Call Relay Menu
checkbox is disabled in
Authorized Phones Database for the trusted user.
Permanent Call Back
service allows the callers registered in the Authorized Phones Database to create a new trusted PSTN Caller with Call Back
enabled. They can also modify the Call Back destination of an existing PSTN Caller in the Authorized Phones Database. By calling Quadro's PSTN
number (that is previously routed to the Auto Attendant) and entering the Auto Attendant menu, the caller can use the
code (see Feature
Codes) to create a new trusted PSTN Caller as well as to modify the Call Back destination for the already registered Caller in the Authorized Phones
Database.
Entering the
Permanent Call Back
reconfiguration menu, the system will ask the caller to login by dialing the number and an appropriate password
for the Quadro's extension that is used as login extension in Call Back settings. After entering the login successfully the PSTN callers should follow
the voice instructions for configuring a new entry or reconfiguring the existing entry in Authorized Phone database.
When the system accepts the settings, the corresponding entry will be logged to the Authorized Phones Database. The detected PSTN caller
address must correspond to the one applied by the caller, the ISDN line must be available on the Quadro, there must be network connectivity and
the destination must be reachable. The PSTN caller will then be disconnected from the Quadro's Auto Attendant and the defined Call Back
destination will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the PSTN caller will be reconnected to the
Quadro's Auto Attendant.
Non-Permanent Call Back
configuration service allows the trusted caller to organize one-time Call Back to the defined PSTN destination. In this
situation, no entry will be logged to the Authorized Phones Database.
By calling Quadro's PSTN number (that is previously routed to the Auto Attendant) and entering the Auto Attendant menu, the caller is able to use
the
*5
menu (see Feature Codes) to modify the Call Back destination for the already registered Caller in the Authorized Phones Database.
The system will ask the caller to login by dialing the number and an appropriate password for the Quadro's extension that is used as login extension
in the Call Back settings. After successful login, the PSTN caller should follow the voice instructions for reconfiguring the existing entry in Authorized
Phone database.
The detected PSTN caller address must correspond to the one applied by the caller, the ISDN line must be available on the Quadro, there must be
network connectivity and the destination must be reachable. The PSTN caller will then be disconnected from the Quadro's Auto Attendant and the
defined Call Back destination will receive a call from the Quadro within the next 45 seconds. Answering the incoming call, the PSTN caller will be
reconnected to the Quadro's Auto Attendant.