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Quadro4Li Manual II: Administrator's Guide
Administrator’s Menus
Quadro4Li; (SW Version 5.2.x)
49
Make preferred
moves the selected codec to the top of the table, setting its priority to the highest. Clicking the
Make preferred
button when a
disabled codec is selected will first enable the codec and then move it to the top.
The
Out of Band DTMF
Transport
checkbox enables DTMF code transmission in parallel with the voice stream. The destination receiving the
DTMF code will play it locally if it supports the feature. This is helpful to avoid DTMF’s loss upon bad traffic. This feature is valuable for all codecs but
it is especially recommended to enable it in case low bit rate codecs (G.729, G.726/16, etc.) are selected.
Enable T.38 FAX
checkbox enables the FAX tone detection and the T.38 codec support for the FAX transmission from/to the FAX machine/modem
attached to the line. It also enables the T.38 codec support for incoming unified FAX messages.
The
Enable Pass Through FAX
checkbox enables the FAX tone detection and the G.711 codec support for the FAX transmission from/to the FAX
machine/modem attached to the line. It also enables the G.711 codec support for incoming unified FAX messages.
If both of the above checkboxes are enabled, the T.38 codec will be used as a preferred codec for FAX transmission. If it is not supported by the
peer, the G.711 codec will be used instead. If the extension is attached to the line that has no FAX machine/modem connected (the extension is
virtual or is attached to an IP line), the incoming FAX can only be stored in the extension's voice mailbox. To allow FAX to be stored in the voice
mailbox, the extension's user should not answer the incoming calls, so that they are forwarded to the voice mailbox.
Please note:
If both of the above checkboxes are disabled, no FAX transmission to the peer's voice mailbox will be possible.
Enable Pass Through
Modem
checkbox is only available for Auto Attendant and extensions attached to the FXS lines (it is not available for extensions attached to the IP
line). This checkbox enables the modem tone detection and the G.711 codec support for the data transmission from/to the modem attached to the
line. During data transmission, Silence Suppression (see
) and Echo Cancellation are being disabled on the line.
Please note:
If the extension/attendant is intended to accept modem connections, disable the
Enable T.38 FAX
checkbox to allow the system to
identify the modem tones correctly. Otherwise, the modem connection may fail.
The
Force Self Codecs Preference for Inbound Calls
checkbox enables the usage of your own preferred codecs (if available on both peers) for
the IP connection establishment on the extension.
Call Park Service
Call Park
service is used to store a call on a specific number so that any other user on the system can retrieve it. For example, a user receives a call
but wants to take it in a conference room where it is possible to speak privately. Transferring the call to the conference room is not an option because
the conference room it is transferred to might be in use, or the user is unable to walk to the conference room in time to answer the call. The user can
use
Call Park
to place the call at a specific number and then retrieve when they reach the conference room.
To use the
Call Park
feature, the call parking service should be enabled for one or more extensions on the Quadro from the
page.
To activate the Call Park service, the Quadro user should dial the appropriate digit combination (see Feature Codes) during the call. The destination
party will be placed on hold, while the SIP username of the first available extension is being configured for the call parking (if the extension is
registered on the SIP server). The extension’s PBX number, will be played to the Quadro user. The Call Parking is valid for 15 minutes. During this
time hold music (if configured) will be played to the parked destination party. When the
Call Park
timeout expires, the phone initiating the call parking
will start to ring. If no one picks up the parked call, or if the phone is off hook, the parked destination party will be automatically disconnected.
The pickup user will be able to pick up the parked call from any destination by calling the extension where the call has been parked. Both PBX and IP
calls are allowed. For PBX calls, the extension number should be dialed. For IP calls, the SIP address is played by the Quadro when activating the
Call Park
service, if it is routed to the corresponding extension. The pickup user will be prompted to pass the authentication by inserting the
password of the Quadro user (where the call has been parked) in order to retrieve the parked call.
For example, the Call Park service is enabled for extension 23, which has been registered on the SIP Server under the 892220 registration
username. While being on a call with user A, the Quadro user dials the appropriate calling code. As a reply, Quadro will play the 892220 to the
Quadro user, while user A is put on hold. The Quadro user then moves to a different location and makes an SIP call to the 892220 number. When
this SIP call is established to the 892220 number, user A will then be connected to the Quadro user and the conversation will resume.
Please Note:
Any PBX or IP calls addressed to the extension where the call has been parked, will require you to pass the authentication to
reconnect the Destination party being parked. The parked Destination party will be disconnected if an incorrect password has been inserted and
authentication has been rejected. To avoid unexpected calls received on the extension used for the call parking, it is recommended to use virtual
extensions for the
Call Park
service.
Upload Universal Extension Recordings
The
Upload Universal Extension Recordings
are to be defined by the Quadro administrator and will be present instead of the default voice
messages for all extensions on the Quadro. They will be used when no custom messages have been uploaded or recorded.
The following system messages can be uploaded from this page:
•
Hold Music
– played to the held user
•
Voice Mail Regular Greeting
– played when a caller reaches the extension’s voice mailbox
•
Voice Mail Out-of-Office Greeting
– played when a caller reaches the extension’s voice mailbox if the Out-of-office greeting is enabled
•
Incoming call blocking
- played when a blocked user calls the extension
•
Outgoing call blocking
– played when the extension dials a blocked destination