Quadro QUADRO4LI Administrator'S Manual Download Page 41

Page: 41 / 122

Quadro4Li Manual II: Administrator's Guide

Administrator’s Menus

Quadro4Li; (SW Version 5.2.x)

When the

Enable RTP Proxy

checkbox is selected, incoming

and outgoing RTP streams to and from the remote SIP phone
will be routed through Quadro. When the checkbox is not
selected, RTP packets will be moving directly between peers.

When the

Fallback To Local Extension When Not Registered

checkbox is selected, incoming calls towards the corresponding
extension on the Quadro will be forwarded to the remote SIP
phone only if it is registered. Otherwise, when the remote SIP
phone is unregistered, incoming calls will be routed to the line
extension it is attached to. When this checkbox is not selected,
all incoming calls will be routed to the remote SIP phone only if it
is registered. Otherwise, if the remote SIP phone is
unregistered, calls will be forwarded to the extension’s voice
mailbox.

The

Symmetric RTP

checkbox should be selected when the

remote extension is located behind the symmetrical NAT.

Fig. II-72: Extensions Management - Edit Entry – Remote Settings page

Call Queue Settings

This group is used to configure the

Call Queue

service that allows multiple incoming calls to be kept in the queue when being on the line and

enables the calls to be answered in the order they have been received. This feature can be also used within

Receptionist Management

(see

below for more details).

The

Enable

checkbox activates the Call Queue functionality on

the extension.

The

Call Queue Size

text field requires the length of the call

queue. This is the maximum number of calls that will be
accepted into the queue and kept on hold while the extension
user is on a call. If a maximum number of calls are already held
in the call queue, the next incoming call will be routed to the
extension’s Voice Mail, if enabled, or will be disconnected.

Please Note:

By configuring Call Queue size, Call Forwarding if

Busy and Voice Mail telephony services will not take effect on
the corresponding extension until the call queue is not filled.
These telephony services will affect only the calls out of the call
queue.

The

Max Call Queue Appearance

text field requires the

maximum number of active calls on the line. For example, if 1 is
configured in this field and the extension is in use, the next
incoming call will go to the call queue. If 2 is configured in this
field and extension is in use, the next incoming call alert will be
heard in the background (if Call Waiting service is enabled on
the corresponding extension) and the extension will hold the first
call to answer the second one or they can be joined for a call
conference. However, the next incoming call will again go to the
call queue.

Fig. II-73: Extensions Management - Edit Entry – Call Queue Settings page

Enable Redirection

checkbox is used to enable the call redirection to the other destination after some time spent in the queue. This will avoid the

caller to wait in the queue for too long. This checkbox selection enables the following components:

Call Queue Message Repetition Count

text field requires the number of call queue messages (played during the caller is in the queue) after

which the call in the queue will be automatically redirected to the destination defined below.

Call Type

lists the available call types:

•

PBX - local calls to Quadro’s extensions

•

SIP – calls through a SIP server

•

PSTN – calls to a global telephone network

•

Auto – used for undefined call types. The destination (independent on whether it is a PBX number, a SIP address or a PSTN number) will
be reached through the Call Routing Table.

The

Address

text field is used to define the address where the call will be redirected. The value in this field is strictly dependent on the

Call

Type

defined in the same named drop down list. If the

PBX

call type is selected, the Quadro extension number should be defined in this field.

For the

SIP

call type, the SIP address should be defined, for the

PSTN