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Quadro4Li Manual II: Administrator's Guide
Administrator’s Menus
Quadro4Li; (SW Version 5.2.x)
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Recurring Attendant Prompt
-
this group allows updating the active recurring Auto Attendant message (played after the Attendant Welcome
Message and then periodically repeated while being in the Auto Attendant), downloading it to the PC, or restoring the default one. The group
offers the following components:
Upload new Recurring Attendant Prompt
indicates the file name used to upload a new recurring auto attendant prompt. The uploaded file
needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading and the “Invalid audio file, or
format is not supported” warning message will appear. The system also prevents uploading if there is not enough memory available for the
corresponding extension. This will cause the “You do not have enough space” warning message to appear.
Browse
opens the file chooser window to browse for a new Recurring Attendant Prompt file.
The
Download Recurring Attendant Prompt
and
Remove Recurring Attendant Prompt
links appear only if a file has been uploaded
previously. The
Download Recurring Attendant Prompt
link is used to download the Recurring Attendant Prompt file to the PC and opens the
file-chooser window where the saving location may be specified. The
Remove Recurring Attendant Prompt
link is used to restore the default
Recurring Attendant Prompt.
The
Attendant Ringing Announcement
group allows uploading an optional voice message that is played to callers instead of ring-back tones
when making calls through an auto attendant. The
Ringing Announcement
can be enabled for both custom and default attendants.
Please note:
The
Attendant Ringing Announcement
is played to SIP-to-extension and PSTN-to-extension calls only. The announcement can
also be played to SIP-attendant-SIP and PSTN-attendant-SIP calls if they are made by a call routing rule for which the RTP proxy is enabled.
The group offers the following components:
The
Enable Ringing Announcement
checkbox enables/disables the Auto Attendant optional announcement message. When this checkbox is
selected but no custom announcement message is uploaded, the default message will be played to callers.
Upload new Attendant Ringing Announcement
indicates the file name used to upload an announcement. The uploaded file needs to be in
PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading and the “Invalid audio file, or format is not
supported” warning message will appear. The system also prevents uploading if there is not enough memory available for the corresponding
extension. This will cause the “You do not have enough space” warning message to appear.
Browse
opens the file chooser window to browse for a new announcement.
The
Download Ringing Announcement
and
Remove Ringing Announcement
links appear only if a file has been uploaded previously. The
Download Ringing Announcement
link is used to download the announcement file to the PC and opens the file-chooser window where the
saving location may be specified. The
Remove Ringing Announcement
link is used to restore the default ring back tones.
•
Friendly Phones
-
the
Edit Authorized Phones Database
link refers to the
page where a list of trusted external
phones can be created. If external SIP or PSTN users are added to the Quadro Authorized Phones database, they are free to access the Auto
Attendant Services without passing the authentication or to use the Call Back services.
The
Custom
manipulation radio button selection allows you to upload Attendant’s custom scenario file and voice messages. The selections are:
•
The
Upload Scenario File
indicates the file name used to upload a new scenario file. The uploaded file needs to be in EpygiXML format (the
coding standard can be found at
) and is restricted to a 20KB file size.
Browse
opens the file chooser window to
browse for a custom scenario file.
Please note:
You may upload an attendant scenario file along with the voice prompt recordings as a single file. To do this, create an archive file
of the “tar.gz” type containing all the necessary files and upload it from the
Upload Custom Scenario Voice Messages
page.
•
The
View/Download Scenario
link appears only when a custom scenario file has been previously uploaded and is used to view or download
the scenario file. The
Remove Scenario
link is used to remove a custom scenario file and return to the default Auto Attendant scenario.
•
The
Upload Custom Scenario Voice Messages
link refers to the page where voice messages used in the uploaded custom scenario should
be managed.
This page provides the possibility of uploading voice messages to be
played in the custom Auto Attendant scenario. It also removes and
downloads the uploaded files to a PC.
The
Upload Custom Scenario Voice Messages
page contains a
table where uploaded custom voice messages are listed. Use the
Download
functional button to download and use
Remove
to delete
the corresponding custom voice message.
Browse
opens a file
chooser window to browse for a custom voice message or for an
archive file with the “tar.gz” extension containing the custom
attendant scenario and the voice prompt recordings.
Fig. II-87: Upload Custom Voice Messages page