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Quadro4Li Manual II: Administrator's Guide
Administrator’s Menus
Quadro4Li; (SW Version 5.2.x)
41
The
Download call queue welcome message
functional link appears only when the custom call queue welcome message is already uploaded and
is used to download it to PC and opens the file chooser window where the saving location can be specified.
Upload new call queue message
allows updating the active call queue message (played when a caller is being held in the queue), downloading it
to the PC, or restoring the default one.
The
Remove call queue message
functional link appears only when the custom call queue message is already uploaded and is used to remove it
and restore the default call queue welcome message.
The
Download call queue message
functional link appears only when the custom call queue message is already uploaded and is used to download
it to PC and opens the file chooser window where the saving location can be specified.
Browse
buttons open the file chooser window to browse for a new Call Queue welcome message file. The uploaded files should to be in PCMU
(CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading it with the “Invalid audio file, or format is not supported”
warning message. The system also prevents uploading if there is not enough memory available for the corresponding extension, which will cause the
“You do not have enough space” warning message.
6.
Voice Mailbox Settings
This group is used to configure voice mailbox storage and consists of a group of manipulation radio buttons to define the location where voice mails
will be collected.
•
Disable Voice Mail
– disables the Voice Mail service for the corresponding extension. With this selection, the extension user will be unable to
reach their Voice Mail Settings, but will be able to access their Voice Mailbox and manage the existing voice mails.
•
Use Internal Voice Mail
– enables the Voice Mail service for the corresponding extension and defines the Quadro’s internal storage as a
location for the Voice Mails.
This selection also allows you to manipulate with the
Voice Mail Configuration Wizard
used by the extension’s user to setup personal settings
(the password, the voice mail greeting message and the user’s name for
Extensions Directory
) from the handset. By default, the
Voice Mail
Configuration Wizard
is enabled when the Quadro’s is in the factory reset state. It can be manually enabled from this page by pressing the
Activate
button. When the
Voice Mail Configuration Wizard
is activated, the extension’s user is prompted to insert personal settings as
he/she enters his/her Voice Mailbox for the first time. Unless the required information is not inserted, the button is changed to
Deactivate
and
the
Configuration Wizard Status
becomes
Activated
. Use
Deactivate
button to stop
Voice Mail Configuration Wizard
.
When the user
inserted the required information, the
Configuration Wizard Status
on this page is changed to
Passed
and a
Reactivate
button appears.
Using
Reactivate
button you might re-enable the
Voice Mail Configuration Wizard
so the user will be again prompted about his/her personal
settings next time entering his/her Voice Mailbox.
Instructions on how to insert the information prompted in the
Voice Mail Configuration Wizard
are available in the
Features Codes
(see
Manual III – Extension’s Users Guide).
•
Use External Voice Mail
– enables the Voice Mail service
for the corresponding extension and is used to define a
remote Voice Mail Server as a location for the Voice Mails.
In this case recorded voice mails will be collected on the
remote server. Radio button selection enables a sub-group
of manipulation radio buttons:
If the remote Voice Mail Server is combined with the SIP
Proxy server, it is recommended to select
Proxy
Controlled Mailbox Type
. With this selection, SIP proxy
will keep the recorded voice mail on itself. When extension
accesses his mailbox by dialing *0, the call will be
redirected to the voice mailbox on the proxy server.
If the remote Voice Mail Server acts as a standalone
location of voice mails, it is recommended to select
Independent Mailbox Type
. With this selection, Quadro
redirects the recorded voice mails to the defined remote
Voice Mail server. When extension accesses his mailbox
by dialing *0, the call will be redirected to the remote voice
mail server.
For each of these selections, it is required to enter the SIP
URI of the Voice Mail Server where voice mails of the
corresponding extension will be collected.
Fig. II-74: Extensions Management - Edit Entry – Voice Mailbox Settings page
The
Transport Protocol for SIP messages
radio buttons allow the transport protocol (UDP or TCP) for transmission of SIP messages to be
selected.
Attention:
By choosing the
Use External Voice Mail
option, some internal voice mailbox services may become unavailable. Instead, the
services of the external voice mail server will become available to the user. Please consult with the external voice mail server administrator
before enabling this option.