quadient IX-7 User Manual Download Page 354

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Troubleshooting

This section helps you solve problems you may encounter while using your mailing

system.

Machine Issues .......................................................................351

13.2

Diagnostics .............................................................................359

How to Access Diagnostic Data ...........................................................................360

13.3

System Data ...........................................................................361

How to Display Software Data .............................................................................361
How to Display Hardware Data ...........................................................................362
How to Display the Event Lists .............................................................................362
How to Display the Machine Counters ...............................................................363

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| Page 349 | Troubleshooting | Jun-22-2021 11:01 |

Summary of Contents for IX-7

Page 1: ...User Guide iX 7 Franking Machine ...

Page 2: ... 3 1 Preparing and Starting your Work Session 33 3 2 Choosing Imprint Type 37 3 3 Processing Examples 42 3 4 Printing PPI Mail 59 3 5 Payment Surcharge 66 3 6 Settings 69 3 7 Advanced Operations 99 Imprints 103 4 4 1 Imprint Configuration 105 4 2 Job Memories 112 Money Operations 119 5 5 1 Overview 121 5 2 Managing Credit 122 5 3 Unlocking the PSD Postal Inspection 126 5 4 Low Credit Threshold 128...

Page 3: ...9 8 8 1 Generating a Report 201 8 2 Available Reports 203 8 3 Advanced Reporting Reports 219 Online Services 223 9 9 1 Online Services Overview 225 9 2 OLS Call Types 226 9 3 Testing the Connection to Online Services 231 9 4 System Online Services 236 Configuring your Mailing System 237 10 10 1 Settings Overview 239 10 2 Logging in out as the Supervisor 240 10 3 Display Settings 243 10 4 System Ti...

Page 4: ...6 Managing Postal Rates 316 11 7 Managing PPI s 319 Maintaining 323 12 12 1 Ink Cartridge 325 12 2 Sealer 335 12 3 Touchscreen Calibration 341 12 4 Maintenance Processes 342 Troubleshooting 349 13 13 1 Machine Issues 351 13 2 Diagnostics 359 13 3 System Data 361 Specifications 365 14 14 1 Mail Specifications 367 14 2 General Specifications 369 14 3 Operating Conditions 370 14 4 System Specificatio...

Page 5: ... Page 4 TOC Jun 22 2021 11 01 ...

Page 6: ...autions and environmental recommendations to operate your equipment in the best possible conditions 1 1 Safety Requirements 3 How to Disconnect your Mailing System 6 1 2 How to Enable an Emergency Stop 7 1 3 Symbols Used 8 1 4 Glossary 9 1 Page 1 Safety information Jun 22 2021 11 01 ...

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Page 8: ...et floor or near water In case of liquid spillage disconnect the power cord from the socket and proceed with cleaning Use an socket located near the system that is easily accessible Do not route the power cord between pieces of furniture or over sharp edges Avoid using sockets controlled by wall switches or shared by other equipment Make sure there is no strain on the power supply cord Compliance ...

Page 9: ...mark that indicates conformity with health safety and environmental protection standards for products sold within the European Economic Area EEA The CE marking is also found on products sold outside the EEA that are manufactured in or designed to be sold in the EEA This is a class A product Operation of this equipment in a residential area is likely to cause interference in which case the user wil...

Page 10: ...es cigars etc on the mailing system When removing jammed material avoid using too much force to prevent personal injury and damaging components When lifting covers wait for all parts to stop moving before placing hands near the feeder path or cartridge To prevent overheating do not block the ventilation openings or try to stop the power supply fans Do not remove bolted covers as they enclose poten...

Page 11: ...sleep on soft off mode button sets the machine to soft off The light located next to the key indicates Green The mailing system is in awake mode and ready for use Amber continuous The mailing system is in sleep mode low power mode Amber blinking The mailing system is in soft off mode very low power mode 2 Be sure that the light located next to the key at the top right corner of the control panel i...

Page 12: ...How to Enable an Emergency Stop 1 2 To stop the run process immediately 1 Press 7 Page 7 Jun 22 2021 11 01 1 Safety information ...

Page 13: ...tes a human safety hazard ATTENTION brings to your attention a risk for equipment or mail that could result from an action you may perform NOTE remark that explains different scenarios or situations TIP advice to help save you time when processing your mail 8 Page 8 Jun 22 2021 11 01 1 Safety information ...

Page 14: ... ID Kerberos Key Distribution Center KDC Local Area Network link between computers LAN Mail Accounting Software allows you to remotely manage mailing accounts and associated reports MAS Online Services OLS Personal Computer PC Personal Identification Number PIN Pre Paid Imprint PPI Postal Security Device Meter PSD Weighing Platform WP 9 Page 9 Jun 22 2021 11 01 1 Safety information ...

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Page 16: ...ion 2 1 System Layout 13 2 2 Accessories 18 2 3 Control Panel Features 21 2 4 Connections 25 2 5 Power Management 28 How to Turn the Mailing System to Sleep Soft Off Mode 28 How to Turn the Mailing System to Off Mode 29 11 Page 11 Meet Your Mailing System Jun 22 2021 11 01 ...

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Page 18: ...System Layout 2 1 Mailing System overview Mailing System without dynamic scale 13 Page 13 Jun 22 2021 11 01 2 Meet Your Mailing System ...

Page 19: ...il pieces Weighing Platform Allows you to control the mailing system Control Panel Guides envelopes into the feeder Rear Guide Wall Beginning of mail transport path Hopper Holds large envelopes in place for feeding Side Guide Allows you to remove jammed envelopes or labels Jam Release Handle Receives mail pieces after processing Catch Tray Mailing System with dynamic scale 14 Page 14 Jun 22 2021 1...

Page 20: ...r labels and controls the mailing system System Base Measures the weight of mail pieces Weighing Platform Allows you to control the mailing system Control Panel Guides envelopes into the feeder Rear Guide Wall Beginning of mail transport path Hopper Holds large envelopes in place for feeding Side Guide Allows you to remove jammed envelopes or labels Jam Release Handle Receives mail pieces after pr...

Page 21: ...Receives mail pieces after processing Catch Tray Use this slot to store labels horizontally Label Storage 16 Page 16 Jun 22 2021 11 01 2 Meet Your Mailing System ...

Page 22: ...ge meter Stores postage credit and tracks postage usage Postal Security Device PSD Lift from the front to open Cover Prints the postal imprint on envelopes Ink Cartridge 2 Meet Your Mailing System 17 Page 17 Jun 22 2021 11 01 ...

Page 23: ...e table below Keyboard use NAVIGATION KEYS Validates the current screen Enter OK Deletes the last character or digit in an entry field Backspace Clear Deletes the next character or digit in an entry field Del Delete Returns to previous screen or cancels the selection Esc Back Cancel Moves to the next entry field Tab Change field Moves the cursor before the character at the left Left arrow Move bef...

Page 24: ...the tactile elements can be activated by the pointer In addition it allows you to Exactly position the cursor in an entry field Select a part of the content of an entry field Report Printer Optional A USB printer can be directly connected to the mailing system for printing mailing related reports For more information about compatible printers that can connect to your mailing system please contact ...

Page 25: ...Barcode Scanner Optional This scanner is used to identify accounts through barcodes 20 Page 20 Jun 22 2021 11 01 2 Meet Your Mailing System ...

Page 26: ...nel has a touch screen so most zones are tactile Tap a zone to open the related screen Indicates the current rate and services selected 1 Rate and Services Displays the date that will be printed 2 Date 21 Page 21 Jun 22 2021 11 01 2 Meet Your Mailing System ...

Page 27: ...ed or not 26 Sealing When displayed indicates that the Mailing System will print a label 27 Label Indicator Indicates the printing offset status imprint position shifting for thick envelopes 28 Print Offset Current weighing method 29 Weighing Type Allows your selection of a Slogan Indicates that a Slogan will be printed at the closest place of imprint 30 Slogan Allows your selection of an ERA Indi...

Page 28: ...lues accounts or other set up information Press a key several times to display all possible characters 16 Alphanumeric Keys Clears keypad entries and existing data in entry fields or from the home screen resets rate to default 17 Clear Reset Rate START STOP KEYS Wakes the mailing system up or turns it to Sleep mode or Soft off mode The light indicates the system state green awake amber continuous ...

Page 29: ...he successive characters you may obtain by pressing keys several times in a row Alpha numeric Key 1 1 2ABCabc 2 3DEFdef 3 4GHIghi 4 5JKLjkl 5 6MNOmno 6 7PQRSpqrs 7 8TUVtuv 8 9WXYZwxyz 9 0 0 Clear function C 24 Page 24 Jun 22 2021 11 01 2 Meet Your Mailing System ...

Page 30: ...y key Base Connectors To wall socket feeder or dynamic scale Power Connector To connect PC USB Port Type B To Weighing Platform s COM2 3 To mixed size feeder or dynamic scale COM1 To Online Services LAN Port To memory device printer or barcode reader USB Ports 25 Page 25 Jun 22 2021 11 01 2 Meet Your Mailing System ...

Page 31: ...he Mixed Size Feeder COM1 To the Mailing System Base COM2 Connection Diagram Your Mailing System has LAN ports that allow you to connect to the LAN and access Online Services 26 Page 26 Jun 22 2021 11 01 2 Meet Your Mailing System ...

Page 32: ...cale With a dynamic scale Base COM2 or COM3 to Weighing Platform COM1 base Power Source Wall Socket Base COM1 to Dynamic Scale COM2 COM2 3 base Feeder to dynamic scale COM1 dynamic scale 2 Meet Your Mailing System 27 Page 27 Jun 22 2021 11 01 ...

Page 33: ...ow power Sleep mode after a period of inactivity A very low power sleep mode called Soft off mode is also available This mode should only be used for long periods of non use of the machine In this mode the machine takes longer to wake up and the automatic postal updates cannot take place Spending a large portion of time in low power mode not only saves energy but helps your equipment run cooler an...

Page 34: ...ling System is in Soft off mode Very low power mode To avoid weighing errors make sure the weighing device platform is clear when starting the machine When the Mailing System is in Soft off mode it is able to automatically wake up to perform automatic call if scheduled date and time is reached How to Turn the Mailing System to Off Mode To turn off your system you can use the on off button located ...

Page 35: ...3 Turn Off your Mailing System The circle or O indicates the system is OFF 30 Page 30 Jun 22 2021 11 01 2 Meet Your Mailing System ...

Page 36: ...y 78 How to Set Received Mode printing 54 How to Set Pass Through Mail processing 56 How to Set Postage for Normal Mail 42 How to Process Normal Mail 46 3 4 Printing PPI Mail 59 How to Set Postage for PPI Mail 59 How to Process PPI Mail 61 3 5 Payment Surcharge 66 How to Set Payment Surcharge Entry Mode printing 66 3 6 Settings 69 How to Select a Rate 193 How to Select a PPI 75 How to Use a Job Me...

Page 37: ...10 How to Add or Cancel a Slogan on the Imprint 304 How to Move the Imprint Print Offset 110 How to Turn the Sealer On Off 335 3 7 Advanced Operations 99 How to Reset Batch Counters 99 How to Count Mail pieces by Weighing 100 How to Fill the Automatic Label Dispenser 101 32 Page 32 Processing MailJun 22 2021 11 01 ...

Page 38: ...rt your mail in groups that have similar characteristics This will prevent you from changing imprint settings too often and allow you to fully benefit from the automatic features of your Mailing System particularly Differential Weighing or Dynamic scale options that allow you to process mail much quicker Follow the steps below to sort your mail into different stacks How to Sort Mail Put the mail i...

Page 39: ... be stacked largest heaviest on the bottom Otherwise separate sizes in different stacks Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the mailing system At start up depending on specific supervisor settings The access to the system may be open You may have to enter a PIN code You may have to select an account Your work session ends ...

Page 40: ...1 Press to wake up the system The system may display one of the following screens Home screen Normal Login Screen Account Screen 3 Processing Mail 35 Page 35 Jun 22 2021 11 01 ...

Page 41: ...ession starts How to Find an Account Find your account quicker type the account number or use a barcode scanner instead of using up and down arrows To type letters using the keypad press the corresponding key several times in a row like a cell phone Example To have N press twice the key 6 How to Change Account Information To change allocating accounts when a session is already opened see Changing ...

Page 42: ...Printing Normal Mail on page 42 Applying postage to outgoing mail Amount Date optional Payment Surcharge Entry Printing Payment Surcharge Entry Mail on page 66 Enter the postage amount manually Pre paid imprint Slogan optional ERA Slogan optional Print offset optional Sealing optional PPI Printing PPI Mail on page 59 Sending Prepaid mail Date received ON or OFF Slogan Received ON or OFF Slogan opt...

Page 43: ...print you select the Mailing System displays all the specifications and only those specifications for the type of process you will use Home Screen and Configuration Menu Each type of imprint is associated to A specific home screen that displays current imprint configuration weight postage etc A specific imprint configuration menu that allows you to set imprint parameters To directly gain access to...

Page 44: ...int screen is displayed 2 Select Imprint type The Type of imprint screen is displayed 3 Select the type of imprint in the list and press OK The Imprint screen is updated and displays the menu items that allow you to modify the imprint options 4 Press to return to the home screen 3 Processing Mail 39 Page 39 Jun 22 2021 11 01 ...

Page 45: ...nvelopes of different thickness and size How to Use the Feeder Feeding a stack of mail pieces 1 Arrange the mail pieces according to their size the largest heaviest letters beneath 2 Fan the envelopes to separate them 3 Bevel the edge of the stack 4 Place the envelopes in the hopper their upper edge resting against the rear guide Ensure that all the envelopes are stacked along the rear guide from ...

Page 46: ...ness Setting The feeder have 2 thickness settings that you can use according to the envelopes you have to process Use this setting if several thin envelopes pass at one time through the feeder or if thick envelopes are blocked at the entrance of the mail path 1 Open Feeder Cover 2 Change lever position 1 for thin envelopes 2 for thick envelopes 3 Close the Feeder Cover 3 Processing Mail 41 Page 41...

Page 47: ... with selecting the Type of imprint to gain access to the additional options and be able to run your mail Normal is default To set the imprint quickly consider using job memories The memories store imprint characteristics together with rates and if activated charged account See Job Memories on page 277 Required settings 1 Make sure you are on the home screen of the Normal type of imprint The type ...

Page 48: ...creen To change the type of imprint select Imprint type and then select Normal in the Type of imprint screen For more details see How to Change the Current Type of Imprint on page 39 To select an option in the screen Tap the related zone on the screen 3 Processing Mail 43 Page 43 Jun 22 2021 11 01 ...

Page 49: ... Imprint on page 304 Add or change the ERA Select ERA and then select an ERA or None in the ERA list screen For more details see How to Add or Cancel an ERA on the Imprint on page 310 Check or change the Date Select Date and then select a date option in the Date advance screen Select Today s date for printing today s date For more details see How to Change the Date on page 105 Press to return to t...

Page 50: ... Weighing Type Depending on the quantity and type of mail you have to process you can choose an efficient weighing method that uses a weighing platform or the dynamic scale if installed to save time see Choosing a Weighing Type on page 77 To change the current weighing type press and select a weighing type in the Weighing type screen You can also apply the following optional setting s 1 Move the i...

Page 51: ... the screen and the postage amount is updated 2 Press The system motors start running 3 Remove the envelope from the WP and insert it into the mail path against the rear guide wall with the side to be printed facing upwards If a mail piece is bigger than mail path maximum thickness press to print a label The label is printed To know the maximum thickness see Mail Specifications on page 367 4 The M...

Page 52: ...ng System displays weight and postage on the home screen and starts motors automatically 3 To print the imprint insert the mail piece into the base against the rear guide wall with the side to be printed facing upwards If a mail piece is bigger than mail path maximum thickness press to print a label The label is printed To know the maximum thickness see Mail Specifications on page 367 4 The Mailin...

Page 53: ...ack The Mailing System displays weight and postage on the home screen starts motors and prints the label automatically If you inadvertently remove more than one item from the WP replace removed items on WP before weight stabilisation to avoid printing label about 1 5 seconds 3 Repeat the previous step for each piece of mail To quit the process at any time press When you remove the last object from...

Page 54: ...etails see Using the Feeder on page 40 2 Press to start processing the set of mail pieces The system weighs the first mail piece and asks you to confirm the postage amount before applying it to all the mail pieces 3 Press OK to confirm The base prints the imprints and sends the set of mail pieces to the catch tray When sealer is activated collect the mail piece stack in the catch tray and put stac...

Page 55: ... on page 367 3 The Mailing System applies postage and the mail piece or label is sent to the catch tray When sealer is activated collect the mail stack in the catch tray and put stack aside to let envelopes dry To print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the label dispenser see Filling the Label Dispenser on page 101 2 Press to pri...

Page 56: ...through the machine This mailing system requires double meter tapes Single meter tapes will not work on this mailing system 1 Place your mail piece on the weighing platform and select your rate 2 Press the green Start button 3 Slide your double meter tape though the mailing system 3 Processing Mail 51 Page 51 Jun 22 2021 11 01 ...

Page 57: ...xceeds the weighing capacity of all your weighing platform If this situation occurs you will need to print the postage amount on a label to stick onto the mail piece To enter the weight manually from the home screen you must first select the postal class 1 Select the postal rate To select a rate see How to Select a Rate on page 193 52 Page 52 Jun 22 2021 11 01 3 Processing Mail ...

Page 58: ... Batch settings Weighing type 3 Select Manual Weight Entry The Manual Weight Entry screen is displayed You have to enter a weight that is above the capacity authorised for the WP You can contact Customer Service to extend WP capacity 3 Processing Mail 53 Page 53 Jun 22 2021 11 01 ...

Page 59: ...entered How to Set Received Mode printing This section describes how to use the Received type of imprint to Print the date on incoming mail Print Received on incoming mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail Required settings 54 Page 54 Jun 22 2021 11 01 3 Processing Mail ...

Page 60: ...pe of Imprint on page 39 Additionally you can Activate or deactivate printing Date received Activate or deactivate printing Received Add slogan to print using Slogan element Activate the Print Counter Select the option to change The buttons indicate the current status of the options The screen indicates the current status of the options Press to return to the home screen You can also apply this op...

Page 61: ...System applies the imprint and the mail piece is sent to the catch tray How to Set Pass Through Mail processing This section describes how to use the Pass Through type of imprint for Sealing envelopes using the auto feeder sealer if installed Only conveying mail for counting or testing purposes Main setting 56 Page 56 Jun 22 2021 11 01 3 Processing Mail ...

Page 62: ...en To change the type of imprint select Imprint type and then select Pass Through in the Type of imprint screen For more details see How to Change the Current Type of Imprint on page 39 3 Press to return to the home screen If you want to seal envelopes without printing you must turn the sealer lever on see Using the Sealing Function on page 97 On the Pass Through home screen 1 Press System motors ...

Page 63: ... mail piece s into the mail path against the rear guide wall 3 The Mailing System does not apply postage and the envelope is ejected You are now ready to process mail 58 Page 58 Jun 22 2021 11 01 3 Processing Mail ...

Page 64: ...w to Set Postage for PPI Mail Required settings 1 Check that you are in the PPI Type of imprint If not see section Selecting the Type of Imprint on page 37 2 Press to access the imprint configuration menu and perform the settings that follow 59 Page 59 Jun 22 2021 11 01 3 Processing Mail ...

Page 65: ...d type of mail you have to process you can choose an efficient weighing method that uses a weighing platform or the dynamic scale if installed to save time see Choosing a Weighing Type on page 77 To change the current weighing method press and select a weighing type in the Weighing type screen 60 Page 60 Jun 22 2021 11 01 3 Processing Mail ...

Page 66: ...l path against the rear guide wall side to be printed facing upwards If mail piece is bigger than mail path maximum thickness see Mail Specifications on page 367 press before you press to print a label The label is printed at once The Mailing System applies postage and the mail piece or label is sent to the catch tray When using sealer collect the mail piece stack in the catch tray and put stack a...

Page 67: ...The Mailing System displays weight and postage on the home screen and starts motors automatically 3 To print the imprint insert the mail piece into the base against the rear guide wall side to be printed facing upwards If mail piece is bigger than mail path maximum thickness see Mail Specifications on page 367 press before you press to print a label The label is printed at once 4 The Mailing Syste...

Page 68: ...ck The Mailing System displays weight and postage on the home screen starts motors and prints the label automatically If you inadvertently remove more than one item from the WP replace removed items on WP before weight stabilisation to avoid printing label about 1 5 seconds 3 Repeat the previous step of each piece of mail To quit the process at any time press When you remove the last object from t...

Page 69: ...opper For more details see Using the Feeder on page 40 2 Press to start processing your items The system weighs the first item and then asks you to confirm the postage amount before applying it to all the items 3 Press OK to confirm The system will print the imprints and send the items to the catch tray When using sealer collect your processed items and put them aside to let the envelopes flaps dr...

Page 70: ...The Mailing System applies postage and the mail piece or label is sent to the catch tray Otherwise if you want to print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the label dispenser see Filling the Label Dispenser on page 101 2 Press to print the labels When using sealer collect the mail piece stack in the catch tray and put stack aside t...

Page 71: ... be used to reimburse Royal Mail for under priced mail and surcharges Required settings 1 Make sure you are on the home screen of the Payment Surcharge Entry type of imprint The type of imprint is indicated at the top of the home screen as illustrated 66 Page 66 Jun 22 2021 11 01 3 Processing Mail ...

Page 72: ... amount Press OK to validate Press to return to the home screen 4 Payment Surcharge Entry type of imprint also allows you to correct the Date if necessary Select Date and then select a date option in the Date Advance Screen Press to return the home screen You can also apply this optional setting 1 Move the imprint away from the envelope edge for thick envelopes see How to Move the Imprint Print Of...

Page 73: ... 2 Insert the mail piece into the mail path against the rear guide wall side to be printed facing upwards The Mailing System applies the imprint and the mail piece is sent to the catch tray 68 Page 68 Jun 22 2021 11 01 3 Processing Mail ...

Page 74: ...count on account enabled configurations change the account as follows How to Change Account You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts 69 Page 69 Jun 22 2021 11 01 3 Processing Mail ...

Page 75: ...d select the path Change account The list of accounts that are available is displayed 2 Select the account you want to use and the selected account is automatically accepted The current account number is displayed 70 Page 70 Jun 22 2021 11 01 3 Processing Mail ...

Page 76: ...et of accounts that you create should be Free 3 of 9 A barcode scanner can be used for One Click entry of accounts into your Mailing System You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts with a barcode scanner 3 Processing Mail 71 Page 71 Jun 22 2021 11 01 ...

Page 77: ...arcode scanner to the mailing system via a USB port The list of accounts barcodes that are available is typically placed near the mailing system 2 Select the account you want to use and scan 72 Page 72 Jun 22 2021 11 01 3 Processing Mail ...

Page 78: ... Weight Manually on page 78 The system provides you several ways to select a rate Using a shortcut list in the rate selection screen Using the rate wizard that asks you to choose all the rate parameters class destination format services in complete lists of options Using a list of the last 10 selected rates from the rate history On the home screen press to select the default rate and refresh weigh...

Page 79: ...the number to select the rate or display rate options Press Rate History to select a recently selected rate or Rate wizard to build your rate with the wizard 3 Follow the instructions on screen and once you have chosen the rate and services press OK to validate your selection Postage displayed on the screen is zero as long as the weight is not known zero 74 Page 74 Jun 22 2021 11 01 3 Processing M...

Page 80: ...PI to use in a list When selecting the PPI Mail type of imprint a default PPI is automatically selected See also How to Change the Default PPI on page 272 Managing PPI on page 319 To select a PPI 3 Processing Mail 75 Page 75 Jun 22 2021 11 01 ...

Page 81: ... on the keyboard and then select PPI name The Select PPI screen is displayed 2 To select a PPI on that screen you can Type the PPI number Select the PPI using the arrows 3 Press OK to validate your selection and return to the Imprint screen 76 Page 76 Jun 22 2021 11 01 3 Processing Mail ...

Page 82: ...l piece is manually placed on the Weighing Platform and then put into the mail path Standard Weighing is the default weighing method when the mailing system is first turned on From Differential Weighing press to return to Standard Weighing Home screen To use Standard Weighing 1 From the Home Screen place an item on the scale If the weight exceeds a threshold the rate will be chained to another rat...

Page 83: ... Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform If this situation occurs you will need to print the postage amount on a label to stick onto the mail piece To enter the weight manually from the home screen you must first select the postal class 1 Select the postal rate To select a rate see How to Select a Rate on page 19...

Page 84: ... Batch settings Weighing type 3 Select Manual Weight Entry The Manual Weight Entry screen is displayed You have to enter a weight that is above the capacity authorised for the WP You can contact Customer Service to extend WP capacity 3 Processing Mail 79 Page 79 Jun 22 2021 11 01 ...

Page 85: ...ing process and increases your efficiency all the mail pieces are stacked together on the Weighing Platform Remove the pieces one by one and put them into the mail path The Mailing System calculates the postage and prints the mail piece automatically You can leave all the mail pieces in a tray on the Weighing Platform the Mailing System will ask you to confirm printing for the last item removed fr...

Page 86: ... class To use Differential Weighing 1 Tap the Weighing type zone on the home screen The Weighing type screen is displayed 2 Select Differential Weighing type The Weighing type is changed to Differential Weighing 3 Processing Mail 81 Page 81 Jun 22 2021 11 01 ...

Page 87: ...atform 4 As you remove each piece the weight and selected rate and services is displayed for the piece that is removed 5 Run the piece through the mailing system to be printed with the indicia 82 Page 82 Jun 22 2021 11 01 3 Processing Mail ...

Page 88: ...t the system automatically prints the postage on labels To use Differential Weighing Automatic Label 1 Tap the Weighing type zone on the home screen The Weighing type screen is displayed 2 Select Differential Weighing Automatic Label type The Weighing type is changed to Differential Weighing Automatic Label 3 Processing Mail 83 Page 83 Jun 22 2021 11 01 ...

Page 89: ...piece on Weighing Platform 4 As you remove each piece the weight and selected rate and services is displayed for the piece that is removed 5 Press Start to print the label 84 Page 84 Jun 22 2021 11 01 3 Processing Mail ...

Page 90: ... and applies postage as each piece goes along the mail path at high speed The mails pieces will be processed at the displayed mail class To use Dynamic Weighing 1 Tap the Weighing type zone on the home screen The Weighing type screen is displayed 2 Select Dynamic Weighing type The Weighing type is changed to Dynamic Weighing 3 Place all the items at the Feeder Entrance 3 Processing Mail 85 Page 85...

Page 91: ...to Use Dynamic Weighing Batch Mode Dynamic Weighing Batch Mode In this mode you place a stack of identical items at the Feeder Entrance The system assesses the weight and size of the first item and applies the same postage to all items at very high speed To use Dynamic Weighing Batch Mode 1 Tap the Weighing type zone on the home screen The Weighing type screen is displayed 86 Page 86 Jun 22 2021 1...

Page 92: ...ce a stack of identical items at the Feeder Entrance 4 The system automatically assesses the weight and size of the first item and applies the same postage to all items at very high speed 5 Run the piece through the mailing system to be printed with the indicia 3 Processing Mail 87 Page 87 Jun 22 2021 11 01 ...

Page 93: ...page 39 Type of Process and Type of Imprint on page 37 How to Change the Date You can set the Date to change the date at a fixed time This is useful if you process mail after the last mail pickup for the day This ensures that the proper date of mailing is printed for the next days mail pickup The Date setting allows you to Change the date printed on the mail pieces for future sending you are proce...

Page 94: ...1 Either Tap the Date zone on the screen or Press or Press and select the path Imprint The Imprint screen is displayed 3 Processing Mail 89 Page 89 Jun 22 2021 11 01 ...

Page 95: ...The icon indicates the current selection The date can be advanced up to 7 days from today s date 4 Press OK to apply changes and return to the configuration menu Adding ERA and or Slogan to the Imprint You can add an ERA and or a slogan to the imprint as illustrated below See also Managing ERAs on page 310 Managing Slogans on page 304 90 Page 90 Jun 22 2021 11 01 3 Processing Mail ...

Page 96: ... To add an ERA to the imprint or to cancel the ERA 1 Either Tap the ERA zone on the home screen or Press or Press and select the path Imprint 2 Select ERA Slogans The Select ERA screen is displayed 3 Processing Mail 91 Page 91 Jun 22 2021 11 01 ...

Page 97: ...een is displayed with updated parameters home screen See also Managing ERAs on page 310 How to Add or Cancel a Slogan on the Imprint To add a slogan to the imprint or cancel the a slogan 1 Either Tap the Slogan zone on the screen or Press or Press and select the path Imprint 92 Page 92 Jun 22 2021 11 01 3 Processing Mail ...

Page 98: ...con indicates the current selection See also Managing Slogans on page 304 How to Move the Imprint Print Offset You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges 1 Imprint printing offset To add an offset to the imprint position 3 Processing Mail 93 Page 93 Jun 22 2021 11 01 ...

Page 99: ... on the screen or Press and select the path Batch settings Print offset The Print offset mode screen is displayed 2 Select the offset and press OK to validate No Offset Offset 1 Offset 2 94 Page 94 Jun 22 2021 11 01 3 Processing Mail ...

Page 100: ...low you assign postage costs to pre selected accounts If your mail requires different settings then the job memories are the solution all your settings are stored in a single memory Just press the job memory key instead of multiple keystrokes to select all the required elements To prepare job memories as supervisor see Job Memories on page 277 To use a job memory 3 Processing Mail 95 Page 95 Jun 2...

Page 101: ...er Tap the job memory zone on the screen or Press or Press and select the path Job Memories The job memories list is displayed 2 Select a job memory in the list 96 Page 96 Jun 22 2021 11 01 3 Processing Mail ...

Page 102: ...n the Sealer On Off You can activate or deactivate the Sealing Function as needed The Sealing On Off icon in the Home Screen indicates the current state of the Sealing Function Sealer may be inactive by default To set the default Sealing Setting see supervisor setting How to Set the Default Sealing Mode on page 282 Do not insert envelopes already sealed in the Feeder when the Sealing Function is O...

Page 103: ...Press and select the path Batch settings Sealing 2 Select the switch on the screen to set sealing on or off and then press OK See also To adjust sealing dampness see How to Adjust the Sealing Water Flow on page 338 98 Page 98 Jun 22 2021 11 01 3 Processing Mail ...

Page 104: ...k and report pieces items and postage value since the last counter reset To produce reports associated to counters see Reports on page 199 To reset a Counter 1 On the Homescreen display Select the Reset counter Zone The counter is reset or 99 Page 99 Jun 22 2021 11 01 3 Processing Mail ...

Page 105: ...press OK How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces To count mail pieces by weighing 1 As a user Press and the path Piece Counting 2 Press OK 3 Place 10 items on the Weigh Platform and press OK 100 Page 100 Jun 22 2021 11 01 3 Processing Mail ...

Page 106: ...penser allows you to print postage on precut labels To fill the Label Dispenser 1 Stack the labels and insert them in the dispenser face to print on the right hand side and peel off tab on the top 2 Push the block of labels down until you feel the label click into position The Label Dispenser can hold up to 40 labels 3 Processing Mail 101 Page 101 Jun 22 2021 11 01 ...

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Page 108: ...or Cancel an ERA on the Imprint 310 How to Add or Cancel a Slogan on the Imprint 304 How to Move the Imprint Print Offset 110 4 2 Job Memories 112 How to Create a Job Memory 277 How to Edit Modify a Job Memory 279 How to Use a Job Memory 115 103 Page 103 Imprints Jun 22 2021 11 01 ...

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Page 110: ...for the day This ensures that the proper date of mailing is printed for the next days mail pickup The Date setting allows you to Change the date printed on the mail pieces for future sending you are processing the mail on Friday but not delivering the mail to the post office till Monday To change the date that will be printed 105 Page 105 Jun 22 2021 11 01 4 Imprints ...

Page 111: ...1 Either Tap the Date zone on the screen or Press or Press and select the path Imprint The Imprint screen is displayed 106 Page 106 Jun 22 2021 11 01 4 Imprints ...

Page 112: ...y select the corresponding item in the list The icon indicates the current selection The date can be advanced up to 7 days from today s date 4 Press OK to apply changes and return to the configuration menu How to Add or Cancel an ERA on the Imprint To add an ERA to the imprint or to cancel the ERA 4 Imprints 107 Page 107 Jun 22 2021 11 01 ...

Page 113: ...t ERA Slogans The Select ERA screen is displayed 3 Select the desired ERA in the list or None for printing no ERA The icon indicates the current selection The Imprint screen is displayed with updated parameters home screen See also Managing ERAs on page 310 108 Page 108 Jun 22 2021 11 01 4 Imprints ...

Page 114: ...t To add a slogan to the imprint or cancel the a slogan 1 Either Tap the Slogan zone on the screen or Press or Press and select the path Imprint 2 Select Slogan list The Select Slogan screen is displayed 4 Imprints 109 Page 109 Jun 22 2021 11 01 ...

Page 115: ...election See also Managing Slogans on page 304 How to Move the Imprint Print Offset You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges 1 Imprint printing offset To add an offset to the imprint position 110 Page 110 Jun 22 2021 11 01 4 Imprints ...

Page 116: ...ne on the screen or Press and select the path Batch settings Print offset The Print offset mode screen is displayed 2 Select the offset and press OK to validate No Offset Offset 1 Offset 2 4 Imprints 111 Page 111 Jun 22 2021 11 01 ...

Page 117: ...ame and a number The system displays on the home screen the number and name of the current Job Memory How to Create a Job Memory Normal Job Memory ERA Slogan Rate Account Number if any PPI Job Memory ERA Slogan PPI Account Number if any To create a job memory 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Job Memory management The current list of job...

Page 118: ... a Normal job 5 Enter the name of the new job memory then press OK 6 Enter the preferences press OK to validate and display the next list of parameters if any 7 Repeat the previous step until the system displays the name of the new job memory in the list 4 Imprints 113 Page 113 Jun 22 2021 11 01 ...

Page 119: ...How to Log in as Supervisor on page 241 From the main menu select the path Job Memory management 2 Select a job memory from the list displayed on the screen 3 Press OK to validate 4 Select the menu path Edit The Job memory modification screen is displayed 5 Use the arrows to select the preferences then press OK to modify the parameters 6 Press to exit 114 Page 114 Jun 22 2021 11 01 4 Imprints ...

Page 120: ... allow you assign postage costs to pre selected accounts If your mail requires different settings then the job memories are the solution all your settings are stored in a single memory Just press the job memory key instead of multiple keystrokes to select all the required elements To prepare job memories as supervisor see Job Memories on page 277 To use a job memory 4 Imprints 115 Page 115 Jun 22 ...

Page 121: ...ither Tap the job memory zone on the screen or Press or Press and select the path Job Memories The job memories list is displayed 2 Select a job memory in the list 116 Page 116 Jun 22 2021 11 01 4 Imprints ...

Page 122: ...3 Press OK to validate your selection The job memory zone Mem of the home screen displays the current job memory name and number 4 Imprints 117 Page 117 Jun 22 2021 11 01 ...

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Page 124: ...r Credit 122 How to Add Credit to the PSD 123 5 3 Unlocking the PSD Postal Inspection 126 How to Unlock the PSD 126 5 4 Low Credit Threshold 128 How to Set the Low Credit Threshold 252 5 5 High Value Warnings 130 How to Set the High Value Warning Amount 251 5 6 Crediting PIN Code 132 How to Set Cancel a Crediting PIN Code 253 5 7 Credit Data 133 119 Page 119 Money Operations Jun 22 2021 11 01 ...

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Page 126: ...ply with the postal standards To do so regular connections to the Postal Services are necessary Check that your Mailing System is connected to a network see Connections on page 25 and that the connection is properly configured see Connection Settings on page 284 The PSD Postal Security Device can also be referred to as a Safe or Meter 121 Page 121 Jun 22 2021 11 01 5 Money Operations ...

Page 127: ...omplete your current task Remaining credit is continuously displayed at the bottom of the home screen see Control Panel Features on page 21 You can also use the procedure below To check available credit 1 Either Press and select the path Credit Press or 2 Select Credit information The screen displays your postage credit as shown below 122 Page 122 Jun 22 2021 11 01 5 Money Operations ...

Page 128: ... loaded on the mailing machine will be sent As supervisor you can set the mailing system to ask for a PIN code for adding credit The mailing machine may prompt for a PIN code depending on user settings Enter the PIN code using the numeric keypad and press OK The mailing machine has to connect to LAN to perform this process To add credit to the PSD 1 Either Press and select the path Credit Press or...

Page 129: ...e of Minimum reset amount and Maximum reset amount 5 Press OK to start the connection to the Postal Server If the crediting process is successful the system displays a successful message If crediting fails the system displays a failure message and the amount that you may actually add depending on your postal account balance In the case of a communication error the amount previously entered cannot ...

Page 130: ...once the transaction is complete see How to Check the PSD Meter Credit on page 122 See also As supervisor you can set the Mailing System to ask for a PIN code for crediting see How to Set Cancel a Crediting PIN Code on page 253 5 Money Operations 125 Page 125 Jun 22 2021 11 01 ...

Page 131: ...Postal Inspection 5 3 How to Unlock the PSD To unlock the PSD and manually connect to the Postal Server 1 Either Press and select the path Credit Press or 2 Select Audit 126 Page 126 Jun 22 2021 11 01 5 Money Operations ...

Page 132: ... If the audit is successful the system displays a successful message If the audit fails the system displays a failure message explaining the cause of the error Try to correct the cause and retry 5 Money Operations 127 Page 127 Jun 22 2021 11 01 ...

Page 133: ... Warning warns the user that the credit remaining in the PSD Meter are getting low More credit should be loaded The Low Credit Value Warning can be set to any pound amount To set a low credit threshold 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default user settings Credit settings 128 Page 128 Jun 22 2021 11 01 5 Money Operations ...

Page 134: ...2 Enter the low credit warning amount or press C If you enter 0 a message is displayed Zero amount not allowed 3 Press OK to validate 5 Money Operations 129 Page 129 Jun 22 2021 11 01 ...

Page 135: ...nts Example 4 80 instead of 0 48 The Supervisor can set the mailing machine to display a warning message when the High Value Warning amount is exceeded If you do not have Supervisor access contact your Supervisor to set the High Value Warning To set a high value warning amount 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default user settings Base ...

Page 136: ...2 Enter the high value warning amount or press C and enter 0 to disable the warning function 3 Press OK to validate 5 Money Operations 131 Page 131 Jun 22 2021 11 01 ...

Page 137: ...rations on page 119 To set a crediting PIN code 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default user settings Credit settings 2 Press the arrow to the Enable or Disable state to enable or disable the PIN code 3 Enter the crediting PIN code if enabled 4 Press OK to validate 132 Page 132 Jun 22 2021 11 01 5 Money Operations ...

Page 138: ... performed on the machine in a selected period The default date range is Begin current date minus 6 months to End current date Requirements For this report you have to be logged in as a supervisor Output Screen USB printer USB memory key Content 133 Page 133 Jun 22 2021 11 01 5 Money Operations ...

Page 139: ...ser or supervisor Die Number Current Date and Time on printed report only Output On label Screen USB printer Content The Credit Report is a snap shot of the meter at that moment and it is not considered critical to store in electronic format on a USB key Current date and time PSD status and Die number are only available on the printed report and not on the screen 134 Page 134 Jun 22 2021 11 01 5 M...

Page 140: ...ol Mode 146 How to Display and Change the Account Mode 152 6 4 Creating Accounts 149 How to Create an Account 153 6 5 Managing Accounts 152 How to Display and Change the Account Mode 152 How to Create an Account 153 How to View Edit Account Information 155 How to Activate Deactivate an Account 156 How to Delete an Account 157 6 6 Managing Groups 158 How to Create a Group or a Subgroup 159 How to V...

Page 141: ...nt Operator Reports 176 How to Generate the Account Report 203 How to Generate the Operator List Report 214 6 10 Advanced Reporting Functions 181 How to Activate Deactivate Budgets and Surcharges 183 How to Modify the Period or Start the Day of Budgets 184 6 11 Change Current Account 185 How to Change Account 185 How to Change Account with a Barcode Scanner 187 136 Page 136 Accounts and Access Con...

Page 142: ...Control Postage usage is tracked by account User must select an account when processing mail A PIN number is required to access functions and process mail No Account Postage usage is not tracked by account User does not select an account when processing mail No PIN number is required to access functions and process mail No Account With Access Control Postage usage is not tracked by account User do...

Page 143: ... their PIN code to access the system In this mode the operators use only the accounts you allow them to access How to Display and Change to Account with Access Control Mode Account with Access Control Postage usage is tracked by account User must select an account when processing mail A PIN number is required to access functions and process mail To use this mode the system must have at least one a...

Page 144: ...election The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select Account with Access Control 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 6 Accounts and Access Control 139 Page 139 Jun 22 2021 11 01 ...

Page 145: ... mail In this mode there is a shared System PIN Code To display and change the Account mode to No Account with Access Control 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select No Account with Access Control 140 Page 140 J...

Page 146: ...en changed How to Change a Shared PIN Code 1 As the supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account Management Change machine PIN code The Change machine PIN code screen is displayed 2 Enter the new PIN code and press OK 6 Accounts and Access Control 141 Page 141 Jun 22 2021 11 01 ...

Page 147: ...ccount or groups and subgroups of accounts depending on how the supervisor has set up their structure For more information see Reports on page 199 If the Accounts Function is activated users of the Mailing System must select an account when starting their work session Afterwards users can change accounts to allocate postal expenditures as needed How to Display and Change to No Account Mode No Acco...

Page 148: ...nt Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select No Account 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 6 Accounts and Access Control 143 Page 143 Jun 22 2021 11 01 ...

Page 149: ... mail In this mode there is a shared System PIN Code To display and change the Account mode to No Account with Access Control 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select No Account with Access Control 144 Page 144 J...

Page 150: ...m automatically selects it at start up Implementing the Account Mode 1 Follow the steps outlined in How to Display and Change the Account Mode on page 152 and select the Account Mode 2 Create accounts as indicated in How to Create an Account on page 153 When you activate the Account Mode the system creates an account by default Account Mode Management Menu In Account Mode the menu allows you to ma...

Page 151: ...ave at least one account created If only one account is available the Mailing System automatically selects it at start up To display and change the Account mode to Account with Access Control 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account...

Page 152: ...Display and Change the Account Mode To display and change the Account mode 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 6 Accounts and Access Control 147 Page 147 Jun 22 2021 11 01 ...

Page 153: ... connected to the PC In this Disconnected Mode only one account and operator are available defined in the PC application The application should be setup by an authorised technician Implementing Remote account management To implement the Remote account Management Feature 1 Connect the PC to the Mailing System and start the Account Management Application on the PC see the diagram in Connectors on pa...

Page 154: ...ve the same number An account number cannot be modified after the account is created However the account can be deleted 30 Alphanumeric Characters Number Name of the account Two accounts cannot have the same name 32 Alphanumeric Characters Name Only active accounts are visible to users Active Inactive Status The group that contains the account may be Root or the name of a group or subgroup see Gro...

Page 155: ... 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 2 Select Add Account Group and then select Add account The Add account screen is displayed 150 Page 150 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 156: ...elds 4 To put the Account into a Group other than Main Folder select the Folder button select a Group or Subgroup in the list and press OK 5 Activate Budget and Surcharge if necessary 6 On the Add account screen press OK The Account creation summary screen is displayed 7 Press OK to confirm the creation of the account 6 Accounts and Access Control 151 Page 151 Jun 22 2021 11 01 ...

Page 157: ...ction screen is displayed with the current Account Mode shown 2 Select another Account mode 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed If you have selected the Remote account management Mode a connection process to the PC application begins If the connection fails the previous account mode remains acti...

Page 158: ... 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 2 Select Add Account Group and then select Add account The Add account screen is displayed 6 Accounts and Access Control 153 Page 153 Jun 22 2021 11 01 ...

Page 159: ...elds 4 To put the Account into a Group other than Main Folder select the Folder button select a Group or Subgroup in the list and press OK 5 Activate Budget and Surcharge if necessary 6 On the Add account screen press OK The Account creation summary screen is displayed 7 Press OK to confirm the creation of the account 154 Page 154 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 160: ...Account list screen is displayed 2 Select the account or type the account number and press OK If the account is not contained in the list select the group or the subgroup that contains the account press Edit Del or OK and then press View Edit content until you can select the account by pressing OK 3 Select Edit Modify The Edit Modify screen appears 6 Accounts and Access Control 155 Page 155 Jun 22...

Page 161: ... Deactivate an Account This function allows you to create accounts in advance and prevent them being used before your account structure is complete To activate or deactivate an account 1 Perform procedure How to View Edit Account Information on page 155 2 Change the account status the button displays the current status active or inactive and press OK 3 Accept the changes by pressing OK on the Acco...

Page 162: ...count management screen select Delete instead of Edit Modify A confirmation of account deletion is displayed An account number cannot be modified If you want to modify the account number first delete the account and then create a new account with a new account number 6 Accounts and Access Control 157 Page 157 Jun 22 2021 11 01 ...

Page 163: ...ps or Subgroups of Accounts to Operators This name has to be unique 32 Alphanumeric characters Name If a Group is not active the corresponding Accounts are not visible Users cannot select these Accounts Active Inactive Status Name of the Parent Group Name of a Group or Root Folder For a Group Root For a Subgroup a Group Name 158 Page 158 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 164: ...sor on page 241 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 2 Select Add Account Group 3 Select Add Group The Add group window appears 4 Enter the Group Name by using the keypad 6 Accounts and Access Control 159 Page 159 Jun 22 2021 11 01 ...

Page 165: ...p you have selected 6 To put the current Group into a Subgroup select the Folder button select a group in the list and press OK 7 On the Add group Screen press OK The Group creation summary Screen is displayed 8 Press OK to create this group 160 Page 160 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 166: ...Group or a Subgroup 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account management Manage account Account list The Account list screen is displayed 6 Accounts and Access Control 161 Page 161 Jun 22 2021 11 01 ...

Page 167: ...is probably a Subgroup select its Parent Group press Edit Del and then select View content to display the content of the Group Select the Subgroup in the list 3 Press OK Edit Del The Group management Screen is displayed 4 Select Edit Modify 162 Page 162 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 168: ...deactivate a Group so that the Accounts included in the Group are not visible to users To activate or deactivate a Group 1 Follow the procedure How to View Edit a Group or a Subgroup on page 161 to edit the Group 2 Change the status setting the button displays the current status active or inactive and press OK 3 On the Group modification summary screen press OK 6 Accounts and Access Control 163 Pa...

Page 169: ...ow to View Edit a Group or a Subgroup on page 161 2 On the Group management screen select Delete instead of Edit A confirmation message is displayed 3 Press OK to delete the account otherwise press as many times as necessary to exit 164 Page 164 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 170: ...d CSV file to add new accounts to your Mailing System by re importing the file How to Export an Account List You can export an account list as a CSV file for use as back up or to modify it to create new accounts The account list is exported with no group hierarchy To export an account list on a USB memory key 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the...

Page 171: ... a message will inform you that you when you may remove the USB memory key Account summary The number of accounts you can create is set to 70 by default and can be increased to 500 if required To upgrade your system please contact your Customer Service Account names must be unique within the system 166 Page 166 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 172: ...eric Characters Name Only active accounts are visible to users Active Inactive Status The group that contains the account may be Root or the name of a group or subgroup see Group Settings on page 158 Name of a group subgroup or Root Folder How to Import Accounts The CSV file should have the following characteristics Format is ACS_yyyymmdd_hhmmss CSV example ACS_20091007_035711 CSV Name semi colon ...

Page 173: ...rting the file You can only import CSV files located in the root directory of the USB memory key To add accounts to your Mailing System export the current account list and modify it before re importing it into the Mailing System To import accounts from a CSV file 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account management Manage account Import ...

Page 174: ...to import and press OK 4 Follow the instructions displayed on the screen At the end of the process a message will inform you when you may remove the USB memory key 6 Accounts and Access Control 169 Page 169 Jun 22 2021 11 01 ...

Page 175: ...g options must be specified when creating operators Description Format Option Operator PIN code Two Operators cannot have the same PIN code 4 digit PIN code Operator name Two Operators cannot have the same name 20 alphanumeric characters Name Users can only log in using active Operator s PIN codes Active Inactive Status Accounts that the Operator may use List of accounts and groups Only active acc...

Page 176: ...perator 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account management Manage Operator The Manage Operator screen is displayed 2 Select Operator list The Operator list screen is displayed 3 Select Add operator The Add operator screen is displayed 6 Accounts and Access Control 171 Page 171 Jun 22 2021 11 01 ...

Page 177: ...or groups subgroups that the operator will be allowed to use You can complete this step later see How to Assign Accounts to an Operator on page 174 6 Press OK The Operator creation summary screen is displayed 7 Press OK to create the Operator How to Modify an Existing Operator To modify an existing Operator 172 Page 172 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 178: ... opens 2 Select Operator list 3 Select the operator and select Edit Del 4 Select Edit Modify The Edit Modify screen is displayed 5 Change the operator options as needed and press OK to display the Operator modification summary screen Use key C to clear characters 6 Press OK to accept your changes 6 Accounts and Access Control 173 Page 173 Jun 22 2021 11 01 ...

Page 179: ...r On user screens only accounts are displayed Groups and subgroups are only visible to the supervisor To create change the list of Accounts an Operator has access to 1 Follow the procedure How to Modify an Existing Operator on page 172 until the Edit modify screen and select Account list The Account List screen is displayed 2 Select Add Account Group The Account list screen is displayed 3 You can ...

Page 180: ...72 2 In the operator options select the line Status to activate or deactivate the operator the button displays the current status and then press OK 3 Once the Operator modification summary screen appears press OK How to Delete an Operator To delete an Operator 1 Perform procedure How to Modify an Existing Operator on page 172 2 Select Delete instead of Edit Del The Delete confirmation screen is di...

Page 181: ...upervisor and the current Account Mode has to be Account or Account with Access Control Report output is printer or USB memory key To generate the Account Report 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account management 2 Select Manage Account 3 Select Account report 176 Page 176 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 182: ...this report you have to be logged in as a supervisor not as a user Report output is printer or USB memory key To generate the operator list report 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account management 2 Select Manage Operator 6 Accounts and Access Control 177 Page 177 Jun 22 2021 11 01 ...

Page 183: ... report displays postal expenditures for all the accounts over a selected time period sorted by ascending account number The report displays all the accounts in active status and accounts inactive or deleted with a postage value 178 Page 178 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 184: ...day of current month End Current date Output USB printer USB memory key Content When Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Customer Service to enable options Single Account Report This report displays postal expenditures for one account over a selected time period You can select any account from the list 6 Accounts and Access Control ...

Page 185: ...t in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current date Output Screen Content When Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Customer Service to enable options 180 Page 180 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 186: ...accounts For each account you can set the additional charge to be proportional to the postage amount or as a fixed amount for each operation Additional information To take advantage of the Budget and Surcharge option Accounts must be enabled in your Mailing System see Account Mode on page 142 See also Advanced Reporting Options and Updates on page 293 to activate the Advanced reporting functions A...

Page 187: ...eriod of time This period of time is common to all accounts in the system When activating the Budget or Surcharge function you have to set this period of time to a month or a year and to choose a beginning day Budget Preferences Description Range Preference Budget allocated to the account for the period 0 to 99999 Amount Consumed percentage of the budget at which the system warns the user and the ...

Page 188: ...he accounts recover their prior settings when re activating the function How to Activate Deactivate Budgets and Surcharges 1 Display the Account mode management menu 2 Select Budget and Surcharge Mgt The Budget and Surcharge Management screen is displayed 3 Select Budget and Surcharge Mgt to activate deactivate the function When the box is checked the budget preferences on the screen become access...

Page 189: ...e Period or Start the Day of Budgets 1 Display the Account mode management menu 2 Select Budget and Surcharge Mgt 3 Modify preferences as needed and press OK 184 Page 184 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 190: ...to Change Account You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts 185 Page 185 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 191: ...t the path Change account The list of accounts that are available is displayed 2 Select the account you want to use and the selected account is automatically accepted The current account number is displayed 186 Page 186 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 192: ...ccounts that you create should be Free 3 of 9 A barcode scanner can be used for One Click entry of accounts into your Mailing System You can change the account to charge to any account created In this example we will change from Marketing account 01 to Sales account 02 To change accounts with a barcode scanner 6 Accounts and Access Control 187 Page 187 Jun 22 2021 11 01 ...

Page 193: ...scanner to the mailing system via a USB port The list of accounts barcodes that are available is typically placed near the mailing system 2 Select the account you want to use and scan 188 Page 188 Jun 22 2021 11 01 6 Accounts and Access Control ...

Page 194: ...3 The current account number is displayed 6 Accounts and Access Control 189 Page 189 Jun 22 2021 11 01 ...

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Page 196: ...7 7 1 Rates 193 How to Select a Rate 193 7 2 Managing Postal Rates 316 How to Check your Rate Updates 316 How to Download New Postal Rates 317 How to Use Rate Chaining 197 191 Page 191 Rates Jun 22 2021 11 01 ...

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Page 198: ...ally on page 78 The system provides you several ways to select a rate Using a shortcut list in the rate selection screen Using the rate wizard that asks you to choose all the rate parameters class destination format services in complete lists of options Using a list of the last 10 selected rates from the rate history On the home screen press to select the default rate and refresh weight To select ...

Page 199: ...ype the number to select the rate or display rate options Press Rate History to select a recently selected rate or Rate wizard to build your rate with the wizard 3 Follow the instructions on screen and once you have chosen the rate and services press OK to validate your selection Postage displayed on the screen is zero as long as the weight is not known zero 194 Page 194 Jun 22 2021 11 01 7 Rates ...

Page 200: ...he Online Services server as a user See How to Load New Options on page 303 See also Options and Updates on page 293 How to Check your Rate Updates The rate tables display all available rate tables that are currently installed in your Mailing System and indicates with a check mark the active rate table Rate tables will automatically become active on their effective date For each rate table rate de...

Page 201: ...bles are identified by the effective date of the rate How to Download New Postal Rates To download new rates 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Options and Updates Rate Management The list of rate tables is displayed in the Rate Management screen The tables are identified by the effective date of the rate 196 Page 196 Jun 22 2021 11 01 7 ...

Page 202: ...ailing System Your Mailing System automatically switches to the approved rates on the effective date of rate change For more information please contact your Customer Service How to Use Rate Chaining The rate table can implement the rate chaining function For a selected rate if the weight exceeds a threshold the rate shall be chained to another rate When the printing with the rate chaining is done ...

Page 203: ...me screen a rate has been selected Put one item with weight exceeds a threshold lead to rate chaining 2 The machine displays the rate chaining on the homepage process as normal 198 Page 198 Jun 22 2021 11 01 7 Rates ...

Page 204: ...ts for your Mailing System 8 1 Generating a Report 201 How to Generate a Report 201 8 2 Available Reports 203 How to Generate the Account Report 203 How to Generate the Operator List Report 214 8 3 Advanced Reporting Reports 219 199 Page 199 Reports Jun 22 2021 11 01 ...

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Page 206: ...ord the report On screen On an external printer if any On a label On a USB memory key How to Generate a Report To generate a Report as a User 1 As a user Press and select the path Reports 2 A list of available report types is displayed 3 Select the report type and press OK 201 Page 201 Jun 22 2021 11 01 8 Reports ...

Page 207: ...se the C key to clear displayed parameter data from right to left and then enter the new parameter data you want 5 Select an available output device The system will send the report details to the selected output To generate a Report as Supervisor 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Reports 2 Resume with the steps outlined as a User 202 Pag...

Page 208: ... as a supervisor and the current Account Mode has to be Account or Account with Access Control Report output is printer or USB memory key To generate the Account Report 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account management 2 Select Manage Account 3 Select Account report 203 Page 203 Jun 22 2021 11 01 8 Reports ...

Page 209: ...tch counter and the postage spent for outgoing mail type of imprint Normal since the last reset Requirements To generate this report you have to be logged in as a user You must be in Normal imprint type to view the outgoing mail batch counter 204 Page 204 Jun 22 2021 11 01 8 Reports ...

Page 210: ...orts restart from zero at the current date See How to Reset Batch Counters on page 99 Received Batch Data This report displays the batch counter for incoming mail Received since the last reset Requirements To generate this report you must be logged in as a user You must be in Received imprint type to view incoming mail batch counter 8 Reports 205 Page 205 Jun 22 2021 11 01 ...

Page 211: ...h to reset the batch counters so that your next reports restart from zero at the current date See How to Reset Batch Counters on page 99 Daily Usage Report This report displays for each day of the selected period usage data such as total items and total postage value 206 Page 206 Jun 22 2021 11 01 8 Reports ...

Page 212: ...t End date is then 31 days later You can specify another End date Default period Begin 1st day of the current month End Current day Output Screen USB printer USB memory key Content Monthly Usage Report This report displays in a selected period and per month the total items and total postage used 8 Reports 207 Page 207 Jun 22 2021 11 01 ...

Page 213: ... Begin date and an the End date of the report Use the selection of month and year Default period Begin Current month of the previous year End Current month Output Screen USB printer USB memory key This will generate the requested report Content 208 Page 208 Jun 22 2021 11 01 8 Reports ...

Page 214: ...as user or supervisor Die Number Current Date and Time on printed report only Output On label Screen USB printer Content The Credit Report is a snap shot of the meter at that moment and it is not considered critical to store in electronic format on a USB key Current date and time PSD status and Die number are only available on the printed report and not on the screen 8 Reports 209 Page 209 Jun 22 ...

Page 215: ...formed on the machine in a selected period The default date range is Begin current date minus 6 months to End current date Requirements For this report you have to be logged in as a supervisor Output Screen USB printer USB memory key Content 210 Page 210 Jun 22 2021 11 01 8 Reports ...

Page 216: ...displays PPI mail data for a selected period Available on special request only Requirements To generate this report you have to be logged in as a user Output Screen USB printer Content 8 Reports 211 Page 211 Jun 22 2021 11 01 ...

Page 217: ...t mode has to be Account or Account with access control You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current date Output Screen Content When Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Customer Service to enable options 212 Page...

Page 218: ...report is available as a user or a supervisor The current account mode has to be Account or Account with access control You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End Current date Output USB printer USB memory key Content When Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Cu...

Page 219: ...to be logged in as a supervisor not as a user Report output is printer or USB memory key To generate the operator list report 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Account management 2 Select Manage Operator 3 Select Operator report 214 Page 214 Jun 22 2021 11 01 8 Reports ...

Page 220: ...Machine Configuration Report This report displays all supervisor settings Requirements To generate this report you have to be logged in as a supervisor Output USB printer if installed USB memory key 8 Reports 215 Page 215 Jun 22 2021 11 01 ...

Page 221: ...Content 216 Page 216 Jun 22 2021 11 01 8 Reports ...

Page 222: ...s IP address information Requirements To generate this report You must be logged in as Supervisor The mailing machine must be connected to the network with a LAN Output The IP Configuration Report output is Label Content 8 Reports 217 Page 217 Jun 22 2021 11 01 ...

Page 223: ...xy Configuration Report displays Proxy address information Requirements To generate this report you must be logged in as a supervisor Output The Proxy Configuration report output is Label Content 218 Page 218 Jun 22 2021 11 01 8 Reports ...

Page 224: ...ilities Budget consumption instantaneous budget status for all accounts Operator activity activity of all operators for a selected period Machine activity activity of the machine presented in hour bands Budget Consumption Report This report displays the budget consumption of all accounts for the current or previous budget period Requirements To generate this report you have to be logged in as a su...

Page 225: ...ements To generate this report you have to be logged in as a supervisor The account mode has to be Accounts with Access control You have to specify the period for the report Begin date and an End date Default period Begin 1st day of the current month End current date Output USB printer USB memory key Content 220 Page 220 Jun 22 2021 11 01 8 Reports ...

Page 226: ... in hour bands for a specified period if time Requirements You have to specify the period for the report Begin date and an End date Default period Begin 1st day of the current month End current date Outputs USB printer USB memory key Content 8 Reports 221 Page 221 Jun 22 2021 11 01 ...

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Page 228: ... mail follow up online 9 1 Online Services Overview 225 9 2 OLS Call Types 226 How to Call Online Services Manually 226 How to Upload Report Data to the Online Services Server 228 Synchronise Call 229 9 3 Testing the Connection to Online Services 231 Ping Server Diagnostic Test 231 Test Server Diagnostic Test 233 9 4 System Online Services 236 223 Page 223 Online Services Jun 22 2021 11 01 ...

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Page 230: ... your mailing machine ink supply and e mails an alert notification when it is time to re order Remote diagnostics and technical support experienced technical professionals analyse your mailing machine s error logs diagnose your mailing machine before an on site service visit and your system software can be updated remotely reducing service delays Slogan ERA download order a new slogan ERA and get ...

Page 231: ...der ink supplies It is strongly recommended that you leave the Mailing System turned on in sleep mode and connected to a network during the night to allow the connection to the Online Server to occur automatically How to Call Online Services Manually Manual calls allow you to connect to the Online Server in order to retrieve new information update postal rates slogan or messages or to enable featu...

Page 232: ...ing the Mailbox on page 296 To trigger a generic call as Supervisor 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Online services Generic call The Mailing System connects to the server and downloads the available elements rates slogans etc 2 Check your mailbox for messages see Using the Mailbox on page 296 9 Online Services 227 Page 227 Jun 22 2021 ...

Page 233: ...s a user Press and select the path Online Services Upload Statistics 2 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Online Services Upload Statistics The call to the server is triggered 228 Page 228 Jun 22 2021 11 01 9 Online Services ...

Page 234: ... home screen Press and select the path Online services Machine synchronisation The Mailing System connects to the server and updates 2 Call is complete To trigger a Synchronise call as Supervisor 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Online services Machine synchronisation The Mailing System connects to the server and updates 9 Online Servic...

Page 235: ...2 Call is complete 230 Page 230 Jun 22 2021 11 01 9 Online Services ...

Page 236: ...n be contacted Test server Establishes a connection and tests the communication dialog with the server This test indicates that transactions can be held normally Test server is a bandwidth test and should only be undertaken after a request from Customer Service Ping Server Diagnostic Test Sends a message to a server if connected to check the line To ping the server as a User 1 From the home screen...

Page 237: ...K To ping the server as a Supervisor 1 Or as supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Online Services 2 Select Ping Server from the list displayed on the screen 232 Page 232 Jun 22 2021 11 01 9 Online Services ...

Page 238: ...rver Diagnostic Test Sends a message to a server to test the line To test the server as a User 1 From the home screen Press and select the path Online Services 2 Select Test Server from the list displayed on the screen 9 Online Services 233 Page 233 Jun 22 2021 11 01 ...

Page 239: ...K To test the server as a Supervisor 1 Or as supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Online Services 2 Select Test Server from the list displayed on the screen 234 Page 234 Jun 22 2021 11 01 9 Online Services ...

Page 240: ...3 After a successful connection the display shows Press OK 9 Online Services 235 Page 235 Jun 22 2021 11 01 ...

Page 241: ...ection ensures that the latest postal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your Mailing System Your Mailing System automatically switches to the approved rates on the effective date of rate change For more information please contact your Customer Service Account lev...

Page 242: ...lue Low Credit Warnings and PIN Codes 251 How to Set the High Value Warning Amount 251 How to Set the Low Credit Threshold 252 How to Set Cancel a Crediting PIN Code 253 10 6 Weighing Settings 255 How to Change the Default Weighing Type 255 How to Activate De active the Automatic Weight Detection on the WP 256 How to activate de activate Checking On Zero Weight 262 How to Set Dynamic Scale High Ac...

Page 243: ...Delete a Job Memory 280 10 9 Default Sealing Mode 282 How to Set the Default Sealing Mode 282 How Set the Current Sealing Mode 283 10 10 Connection Settings 284 How to Set the Postal Online Services Connection 284 How to Set LAN Parameters 285 10 11 Time and Date Management 289 How to Check Adjust the Machine Time and Date 289 How to Set the Automatic Date Advance Time 290 238 Page 238 Configuring...

Page 244: ... long as the user who applies them is logged in Supervisor settings sets the default or permanent settings of your Mailing System Other user settings are described in the corresponding sections Processing Mail on page 31 Maintaining your Mailing System on page 323 etc 239 Page 239 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 245: ...g certain reports etc The Supervisor PIN code of the system has been provided to your organisation in a separate distribution The supervisor settings allow you to Change the default user settings Modify system time outs Set credit warnings low credit and activate a crediting PIN code Define a default weighing method for mailing and calibrate the weighing devices Design a default imprint rate sloga...

Page 246: ...ged in as supervisor only the supervisor menu is available Printing postage is not possible while logged in as supervisor To log in as Supervisor when you are already logged in as a user 1 As a user Press and select the path Supervisor The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed 10 Configuring your Mailing System 241 Page 241 Jun ...

Page 247: ...e Supervisor Mode Follow the step below to exit the supervisor mode You must exit the supervisor Mode before you can begin to print postage To exit the supervisor mode you have to be in the main menu To exit the supervisor mode 1 As supervisor Press The system will go into Sleep mode and supervisor is logged out 242 Page 242 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 248: ...djust the Display Brightness To adjust the display brightness 1 As a user Press and select the path Preferences Brightness 2 Touch the Increase brightness Decrease brightness button to increase or decrease the brightness The screen updates immediately 243 Page 243 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 249: ...efault user settings Default user preferences Brightness 2 Touch the Increase brightness Decrease brightness button to increase or decrease the brightness The display updates to the new setting 3 Press OK to validate Do not press OK if the screen brightness is completely light or dark Readjust the brightness so the screen is visible then press OK 244 Page 244 Jun 22 2021 11 01 10 Configuring your ...

Page 250: ...select the path Preferences Language 2 Select the language you want to use 3 Press OK to validate This user setting lasts as long as you are logged in The standby mode will delete this setting To change the user language by default 10 Configuring your Mailing System 245 Page 245 Jun 22 2021 11 01 ...

Page 251: ...rom the main menu select the path Default user settings Default user preferences Language 2 Select the default language 3 Press OK to validate This setting will not be affected by the standby mode 246 Page 246 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 252: ...path Preferences Sounds 2 Select Beep on key ON OFF and or Beep on error ON OFF to enable disable the sounds 3 Press OK to validate This is a user setting that only lasts as long as you are logged in To change the sounds by default 10 Configuring your Mailing System 247 Page 247 Jun 22 2021 11 01 ...

Page 253: ...From the main menu select the path Default user settings Default user preferences Sounds 2 Select Beep on key ON OFF and or Beep on error ON OFF to enable disable the sounds 3 Press OK to validate 248 Page 248 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 254: ...1 As a user Press and select the path Batch settings Timeout setting The Time out setting screen is displayed 2 Select each field and specify the length of each the time out Use C to clear digits 3 Press OK to exit This is a user setting that only lasts as long as you are logged in To change the system time outs 249 Page 249 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 255: ...th Default user settings Timeout Settings The Timeout setting screen is displayed 2 Select each field and specify the length of each the time out Use the C key to clear old settings then enter a new value 3 Press OK to validate 250 Page 250 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 256: ... amounts Example 4 80 instead of 0 48 The Supervisor can set the mailing machine to display a warning message when the High Value Warning amount is exceeded If you do not have Supervisor access contact your Supervisor to set the High Value Warning To set a high value warning amount 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default user settings ...

Page 257: ... the user that the credit remaining in the PSD Meter are getting low More credit should be loaded The Low Credit Value Warning can be set to any pound amount To set a low credit threshold 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default user settings Credit settings 252 Page 252 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 258: ...N Code You can create a crediting PIN code to control access to only those who are authorised to add credit see Money Operations on page 119 To set a crediting PIN code 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default user settings Credit settings 10 Configuring your Mailing System 253 Page 253 Jun 22 2021 11 01 ...

Page 259: ...s the arrow to the Enable or Disable state to enable or disable the PIN code 3 Enter the crediting PIN code if enabled 4 Press OK to validate 254 Page 254 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 260: ...geographical location of the Mailing System How to Change the Default Weighing Type This setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type on page 77 To change the default weighing type 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default u...

Page 261: ...P standard weighing is automatically selected when a weight increase is detected on the WP A weight removal from the WP do not trigger the Weighing Platform Automatic Selection A warning message can be displayed to the operator to confirm that the WP will be automatically selected To activate the automatic weight detection on the WP 1 Log in as the Supervisor see How to Log in as Supervisor on pag...

Page 262: ...detection on the WP 1 Log in as the Supervisor see How to Log in as Supervisor on page 241 then From the main menu select the path Default user settings Base settings Auto Weight Detection 2 Select No Auto Weight Detection to de activate the function 10 Configuring your Mailing System 257 Page 257 Jun 22 2021 11 01 ...

Page 263: ...eight to zero with an additional tray on the Weighing Platform Rezero physically adjusts the Weighing Platform to zero How to Zero the Weighing Platform To zero the Weighing Platform as a user 1 As a user Press and select the path Batch settings Reset WP 2 Remove all items from the Weighing Platform 258 Page 258 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 264: ...isor 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Machine settings Weighing settings Reset WP 2 Remove all items from the Weighing Platform 3 Press OK to rezero the Weighing Platform 10 Configuring your Mailing System 259 Page 259 Jun 22 2021 11 01 ...

Page 265: ...re the Weighing Platform as a user 1 As a user Press and select the path Batch settings Tare WP 2 A message asking you to place container on the Weighing Platform and press OK 260 Page 260 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 266: ...As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Machine settings Weighing settings Tare WP 2 A message asking you to place container on the Weighing Platform and press OK 10 Configuring your Mailing System 261 Page 261 Jun 22 2021 11 01 ...

Page 267: ...I type of imprint may not be captured The weight values in the PPI Report may then be inaccurate inaccurate averages for instance To activate de activate Checking on Zero Weight function 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default user settings Base settings Weight selection for PPI 262 Page 262 Jun 22 2021 11 01 10 Configuring your Mailin...

Page 268: ...r Cancel to keep the previous activation state Shipping Application Shipping Application is a PC Application that communicates to the Mailing System to transfer the weight value When the Shipping application mode is activated the weight value is communicated by the Mailing System to the Shipping application The function Shipping Application Mode can be activated de activated by the supervisor 10 C...

Page 269: ...fault user settings Base settings Shipping application mode The Shipping application mode screen is displayed 2 Select Activated to start active Shipping application mode or Deactivated to deactivate this mode 3 Click OK to validate your selection How to set the Shipping Application connection To set the shipping application connection 264 Page 264 Jun 22 2021 11 01 10 Configuring your Mailing Sys...

Page 270: ...menu select the path Maintenance Network advanced settings Shipping application The Shipping application advanced settings screen is displayed 2 Enter PC IP address 3 Enter PC Port number 4 Press OK to validate 10 Configuring your Mailing System 265 Page 265 Jun 22 2021 11 01 ...

Page 271: ... accuracy setting 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Machine settings Accessories and modules settings High accuracy 2 Switch ON or OFF state to activate or deactivate the function 3 Press OK to validate 266 Page 266 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 272: ...ally How to Change the GEO Code To change the GEO code manually follow the steps below Changing the GEO code modifies the weight values the Mailing System calculates Make sure you enter the correct GEO Code to ensure your weights bare accurate To change the GEO code 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Machine settings Accessories and modul...

Page 273: ...table on the next pages to get the 5 digit GEO code from your location altitude and latitude and enter the 5 digit using the keypad 3 Press OK to validate 268 Page 268 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 274: ...Geodesic map 10 Configuring your Mailing System 269 Page 269 Jun 22 2021 11 01 ...

Page 275: ...Geodesic codes 270 Page 270 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 276: ...the right side of the envelope Imprint Default Settings You can set default parameters for the imprint elements that follow Rate Prepaid imprint ERA Slogan On list screens a mark indicates the default parameter How to Change the Default Rate Use the procedure below to change the rate the machine activates at start up To change the default rate 1 As supervisor see How to Log in as Supervisor on pag...

Page 277: ...ess OK to validate See also Managing Postal Rates on page 316 How to Change the Default PPI The default PPI is automatically selected when the PPI type of imprint is activated To change the default PPI 272 Page 272 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 278: ...lt user settings Default imprint parameters Default PPI 2 Select the default PPI in the list 3 Press OK to validate See also To manage the PPI s see Managing PPI s on page 319 To change the current PPI see How to Select a PPI on page 75 10 Configuring your Mailing System 273 Page 273 Jun 22 2021 11 01 ...

Page 279: ...to Log in as Supervisor on page 241 From the main menu select the path Default user settings Default Imprint Parameters Default ERA 2 Select the default ERA and press OK to validate See also Managing ERAs on page 310 274 Page 274 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 280: ...r on page 241 From the main menu select the path Default user settings Default Imprint Parameters Slogan 2 Select the default slogan from the list or None for no slogan 3 Press OK to validate See also Managing Slogans on page 304 You can order custom Slogans Please contact your Customer Service 10 Configuring your Mailing System 275 Page 275 Jun 22 2021 11 01 ...

Page 281: ...he distance by about 5mm or 10mm To change the default printing offset 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default user settings Base settings Print offset 2 Set the default print position from the list 3 Press OK to validate 276 Page 276 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 282: ...d a number The system displays on the home screen the name of the current Job Memory How to Create a Job Memory Normal Job Memory ERA Slogan Rate Account Number if any PPI Job Memory ERA Slogan PPI Account Number if any To create a job memory 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Job Memory management The current list of job memories is disp...

Page 283: ...b 5 Enter the name of the new job memory then press OK 6 Enter the preferences press OK to validate and display the next list of parameters if any 7 Repeat the previous step until the system displays the name of the new job memory in the list 278 Page 278 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 284: ...n as Supervisor on page 241 From the main menu select the path Job Memory management 2 Select a job memory from the list displayed on the screen 3 Press OK to validate 4 Select the menu path Edit The Job memory modification screen is displayed 5 Use the arrows to select the preferences then press OK to modify the parameters 6 Press to exit 10 Configuring your Mailing System 279 Page 279 Jun 22 202...

Page 285: ...ow to Log in as Supervisor on page 241 From the main menu select the path Job Memory management 2 Select a job memory from the list of saved job memories 3 Press OK to validate 4 Select the menu path Delete 280 Page 280 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 286: ...5 Press OK to confirm to delete the job memory 10 Configuring your Mailing System 281 Page 281 Jun 22 2021 11 01 ...

Page 287: ... to Set the Default Sealing Mode To modify the Default Sealing Mode 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Default user settings Base settings Default sealing state 2 Change the default sealing state as required 3 Press OK to validate 282 Page 282 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 288: ...ate as follows To change the sealing Mode 1 As a user Press and select the path Batch settings Sealing The Sealing screen is displayed 2 Tap Sealing ON Sealing OFF to change the sealing state and press OK to validate 10 Configuring your Mailing System 283 Page 283 Jun 22 2021 11 01 ...

Page 289: ...ed to the LAN at power up To set the postal Online Services connection 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Communication settings Type of connection The Server Access screen is displayed If you did not have the LAN plugged into the system you will get a warning message Please follow the message check your communication cable or device and ...

Page 290: ...sically connect the LAN to the base see Connection Diagram on page 26 How to Set LAN Parameters LAN settings can only be performed if the machine was actually connected to the LAN at power up To set the parameters of the LAN 10 Configuring your Mailing System 285 Page 285 Jun 22 2021 11 01 ...

Page 291: ...tings LAN settings The LAN configuration is displayed 2 Select DHCP ON DNS AUTO ON Half duplex Press OK to validate 3 The screen will show Machine IP address Settings done Subnet mask Settings done Default Gateway IP Address Settings done Press OK 286 Page 286 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 292: ...ID Activation it is OFF by default but can be activated and edited Press OK 5 Set parameters in the next screen Preferred DNS IP Address Settings done Alternate DNS IP Address Settings done Press OK 10 Configuring your Mailing System 287 Page 287 Jun 22 2021 11 01 ...

Page 293: ...by supervisor Proxy Username Empty by default Value chosen by supervisor Proxy Password Empty by default Value chosen by supervisor Press OK The Proxy Kerberos settings screen will display Kerberos realm Empty by default Value chosen by supervisor KDC server name Empty by default Value chosen by supervisor 7 Press OK the system will come back to the beginning screen and accept any changes 288 Page...

Page 294: ...nd date 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Machine settings Date and Time 2 Select Audit call to adjust the time The system adjusts its time if necessary and displays time and date values 289 Page 289 Jun 22 2021 11 01 10 Configuring your Mailing System ...

Page 295: ...te printed on mail pieces at a preset time to the next working day date Example You can set the system to change dates at 17 00 hours and set Saturdays and Sundays to be non working days From Friday 17 00 hours to Sunday 23 59 the system will print Monday s date on the envelopes after a confirmation message to the user To set the auto date advance time and days 1 As supervisor see How to Log in as...

Page 296: ...Advance time 00 00 hours is not allowed 4 Select Working Days to gain access to working days selection screen 5 Tap the day or select the day and press Select Deselect to select or unselect each day 6 Press OK to exit 10 Configuring your Mailing System 291 Page 291 Jun 22 2021 11 01 ...

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Page 298: ... Managing Slogans 304 How to Add or Cancel a Slogan on the Imprint 304 How to Display the List of Slogans 306 How to Modify a Slogan 306 How to Delete a Slogan 308 How to Download New Slogans 309 11 5 Managing ERAs 310 How to Add or Cancel an ERA on the Imprint 310 How to Display the List of ERAs 312 How to Modify an ERA 312 How to Delete an ERA 314 How to Download New ERAs 315 11 6 Managing Posta...

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Page 300: ...ading custom Slogans or ERAs To update your Mailing System s operating system see Online Services on page 223 The operations above are available through the supervisor menu Options and Updates How to Access the Options and Updates Menu 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Options and Updates The Options and Updates menu is displayed 295 Pag...

Page 301: ...a the server On the home screen an icon indicates that the mailbox contains unread messages Unread messages icon on home screen The Mailbox list screen indicates unread messages and allows you to delete read messages How to Read Messages To read Messages as a User 296 Page 296 Jun 22 2021 11 01 11 Options and Updates ...

Page 302: ...1 As a user Select or on display or Press and select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 11 Options and Updates 297 Page 297 Jun 22 2021 11 01 ...

Page 303: ... 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Mailbox The Mailbox screen is displayed 2 Select the message to read and press OK 298 Page 298 Jun 22 2021 11 01 11 Options and Updates ...

Page 304: ... to Delete Messages To delete Messages as a User 1 As a user Select or on display or Press and select the path Mailbox The Mailbox screen is displayed 11 Options and Updates 299 Page 299 Jun 22 2021 11 01 ...

Page 305: ... Delete message to erase the message To delete Messages as Supervisor 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Mailbox The Mailbox screen is displayed 300 Page 300 Jun 22 2021 11 01 11 Options and Updates ...

Page 306: ...2 Select the message to be deleted and press OK 3 Select Delete message to erase the message 11 Options and Updates 301 Page 301 Jun 22 2021 11 01 ...

Page 307: ...re information about the options you can add to your Mailing System please contact your Customer Service To display the option list 1 As supervisor see How to Log in as Supervisor on page 241 either From the main menu select the path Options and Updates Option list The Options list screen is displayed 2 To display the details of an option select the option and press OK 302 Page 302 Jun 22 2021 11 ...

Page 308: ...Services server To activate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a network see Connections on page 25 and that the connection is properly configured see Connection Settings on page 284 2 Select Updates It will trigger a call to the Online Services server 3 After the call you can display installed options See How to D...

Page 309: ...delete slogans from the list Download new slogans The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as user See How to Load New Options on page 303 How to Add or Cancel a Slogan on the Imprint To add a slogan to the imprint or cancel the a slogan 304 Page 304 Jun 22 2021 11 01 11 Options and Updates ...

Page 310: ...e path Imprint 2 Select Slogan list The Select Slogan screen is displayed 3 Select the slogan in the list or select None for printing no slogan The icon indicates the current selection See also Managing Slogans on page 304 11 Options and Updates 305 Page 305 Jun 22 2021 11 01 ...

Page 311: ...the active slogan To display the list of slogans 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Option and Updates Update Slogan The list of slogans is displayed in the Slogan management screen How to Modify a Slogan To change the name of the slogan 306 Page 306 Jun 22 2021 11 01 11 Options and Updates ...

Page 312: ... the main menu select the path Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen 2 Select the slogan and press OK The Slogan setting menu is displayed 3 Select Edit 11 Options and Updates 307 Page 307 Jun 22 2021 11 01 ...

Page 313: ...he slogan 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen 2 Select the slogan and press OK The Slogan setting menu is displayed 308 Page 308 Jun 22 2021 11 01 11 Options and Updates ...

Page 314: ...rvisor see How to Log in as Supervisor on page 241 From the main menu select the path Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen 2 Select Updates The Mailing System connects to the Online Services server and downloads available slogans 11 Options and Updates 309 Page 309 Jun 22 2021 11 01 ...

Page 315: ...t your Customer Service The available ERAs are automatically downloaded into your mailing system by connecting to the Online Services server See Activating New Options on page 303 See also To set the default ERA printed on mail pieces see How to Change the Default ERA on page 274 in section Imprint Default Settings on page 271 How to Add or Cancel an ERA on the Imprint To add an ERA to the imprint...

Page 316: ...Slogans The Select ERA screen is displayed 3 Select the desired ERA in the list or None for printing no ERA The icon indicates the current selection The Imprint screen is displayed with updated parameters home screen See also Managing ERAs on page 310 11 Options and Updates 311 Page 311 Jun 22 2021 11 01 ...

Page 317: ...a check mark the active ERA To display the list of ERAs 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the menu path Option and Updates Update ERA Slogans The list of ERAs is displayed How to Modify an ERA To change the name of the ERA 312 Page 312 Jun 22 2021 11 01 11 Options and Updates ...

Page 318: ...he main menu select the path Option and Updates Update ERA Slogans The list of ERAs is displayed in the ERA slogan management screen 2 Select the ERA and press OK The Slogan setting menu is displayed 3 Select Edit 11 Options and Updates 313 Page 313 Jun 22 2021 11 01 ...

Page 319: ... 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Option and Updates Update ERA Slogans The list of Slogans is displayed in the ERA slogan management screen 2 Select the ERA and press OK The Slogan setting menu is displayed 314 Page 314 Jun 22 2021 11 01 11 Options and Updates ...

Page 320: ... How to Download New ERAs To download new ERAs 1 Display the list of ERAs see How to Display the List of ERAs on page 312 2 Select Updates The Mailing System connects to the Online Services server and downloads available ERAs 11 Options and Updates 315 Page 315 Jun 22 2021 11 01 ...

Page 321: ...ne Services server as a user See How to Load New Options on page 303 See also Options and Updates on page 293 How to Check your Rate Updates The rate tables display all available rate tables that are currently installed in your Mailing System and indicates with a check mark the active rate table Rate tables will automatically become active on their effective date For each rate table rate details p...

Page 322: ...e identified by the effective date of the rate How to Download New Postal Rates To download new rates 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Options and Updates Rate Management The list of rate tables is displayed in the Rate Management screen The tables are identified by the effective date of the rate 11 Options and Updates 317 Page 317 Jun ...

Page 323: ...2 Select Updates The Mailing System connects to the Online Services server and downloads available rates 318 Page 318 Jun 22 2021 11 01 11 Options and Updates ...

Page 324: ...Display the List of PPI s The list of PPI s displays the PPI s that are installed in the Mailing System and indicates with a mark the default PPI To display the list of PPI s 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Options and Updates Update PPI The list of PPI s is displayed in the PPI management screen 319 Page 319 Jun 22 2021 11 01 11 Optio...

Page 325: ...or on page 241 From the main menu select the path Options and Updates Update PPI The list of PPI s is displayed in the PPI management screen 2 Select Add new and connect the memory device to a USB port of the machine on your left hand side at the rear of the base see Connectors on page 25 320 Page 320 Jun 22 2021 11 01 11 Options and Updates ...

Page 326: ...I list is updated with the new PPI How to Delete PPI s To delete a PPI 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Options and Updates Update PPI The list of PPI s is displayed in the PPI management screen 11 Options and Updates 321 Page 321 Jun 22 2021 11 01 ...

Page 327: ...2 Select the PPI to delete and press OK 3 Confirm deletion otherwise press The system updates the PPI list 322 Page 322 Jun 22 2021 11 01 11 Options and Updates ...

Page 328: ...1 How to Align the Cartridge 332 How to Process the Wiper 334 12 2 Sealer 335 How to Fill the Sealer Bottle 335 How to Turn the Sealer On Off 335 How to Clean the Brushes and Sponge Sealer 353 How to Adjust the Sealing Water Flow 338 How to Clean the Feeder Belts and Rollers 339 How to Clean the Mail Path Sensors 340 12 3 Touchscreen Calibration 341 How to Calibrate the Touchscreen 341 12 4 Mainte...

Page 329: ......

Page 330: ...y to provide a good printing quality The system performs cleaning automatically or on your request You can also clean the cartridge manually if the automatic cleaning is not sufficient The ink cartridge also has to be aligned How to Change the Ink Cartridge If after cleaning you still observe poor print quality streaked too light blurred etc or the system indicates the ink cartridge is out of ink ...

Page 331: ...replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position 2 Press down on the back of the ink cartridge to disengage it 3 Lift out the old ink cartridge 326 Page 326 Jun 22 2021 11 01 12 Maintaining ...

Page 332: ...4 Remove the two plastic caps on the new ink cartridge The caps are removed 5 Remove the protective strips from the new ink cartridge 12 Maintaining 327 Page 327 Jun 22 2021 11 01 ...

Page 333: ...ose the cover The alignment process of the cartridge starts automatically How to Display Ink Level and Cartridge Data Ink Cartridge Data includes information such as consumption and date installed To display the ink cartridge data as a User 328 Page 328 Jun 22 2021 11 01 12 Maintaining ...

Page 334: ...is displayed To display the Ink Level and the Cartridge Data as Supervisor 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Maintenance Cartridge Ink information The Ink information screen is displayed 12 Maintaining 329 Page 329 Jun 22 2021 11 01 ...

Page 335: ... automatically as a User 1 As a user Press and select the path Cartridge Cleaning Process The cleaning starts automatically To clean the cartridge automatically as Supervisor 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Maintenance Cartridge Cleaning Process The cleaning starts automatically 330 Page 330 Jun 22 2021 11 01 12 Maintaining ...

Page 336: ...e ink cartridge moves to the replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position 2 Press down on the back of the ink cartridge to disengage it 3 Remove the ink cartridge see How to Change the Ink Cartridge on page 325 4 Clean the cartridge with a soft damp cloth 12 Maintaining 331 Page 331 Jun 22 2021 11 01 ...

Page 337: ...ridge you should verify that the ink cartridge is aligned To align the cartridge 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Maintenance Cartridge Ink cartridge alignment The Ink cartridge alignment screen is displayed 332 Page 332 Jun 22 2021 11 01 12 Maintaining ...

Page 338: ...K to validate 5 Repeat the previous step until lines F are aligned Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine s ink supply is running low An e mail message then informs you of that condition so that the ink cartridge can be replaced in time For more information please contact your Customer Service 12 Maintain...

Page 339: ...lect the path Maintenance Cartridge Wiper Process 2 Open the cover and remove the cartridge 3 Press OK twice to start the carriage motor 4 Check wiper and clean if neccesary then press OK 5 Check cartridge is back in replacement position and press OK to end test 334 Page 334 Jun 22 2021 11 01 12 Maintaining ...

Page 340: ...arks 3 Screw the cap back and put the bottle back into place How to Turn the Sealer On Off You can activate or deactivate the Sealing Function as needed The Sealing On Off icon in the Home Screen indicates the current state of the Sealing Function Sealer may be inactive by default To set the default Sealing Setting see supervisor setting How to Set the Default Sealing Mode on page 282 Do not inser...

Page 341: ... Press and select the path Batch settings Sealing 2 Select the switch on the screen to set sealing on or off and then press OK See also To adjust sealing dampness see How to Adjust the Sealing Water Flow on page 338 336 Page 336 Jun 22 2021 11 01 12 Maintaining ...

Page 342: ...FORE CLEANING To clean the brushes and sponge of the feeder 1 Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly 2 Pull up the brush release lever 3 Raise the brush and lift the complete brush holder assembly 12 Maintaining 337 Page 337 Jun 22 2021 11 01 ...

Page 343: ...brush back and push the release lever back down until it snaps into place 8 Push down on the upper drive assembly until it locks back into position How to Adjust the Sealing Water Flow Before you adjust the sealing water flow make sure that the brushes and sponge are clean To adjust the sealing water flow 338 Page 338 Jun 22 2021 11 01 12 Maintaining ...

Page 344: ...w to clean the belts and rollers of the feeder and of the Dynamic Scale if installed To clean the feeder belts and rollers 1 Open equipment covers in the Mixed Size Feeder press the left of the upper blue handle to release and lift up the drive assembly 2 Clean the belts and or rollers with a damp cloth or 70 alcohol on a cotton applicator 3 Push down the upper drive assembly until it locks back i...

Page 345: ...their travel along the mail path Clean the mail path sensors as indicated below on system base feeder and optional dynamic scale To clean the mail path sensors 1 Use a damp cloth or 70 alcohol on a cotton applicator 2 Allow the parts to dry and close all covers and assemblies 340 Page 340 Jun 22 2021 11 01 12 Maintaining ...

Page 346: ...creen responsiveness How to Calibrate the Touchscreen To calibrate the touchscreen 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Machine settings Display Touch screen calibration 2 Follow the instructions on the screen using your favorite pointing device The touchscreen will be calibrated at the end of the process 341 Page 341 Jun 22 2021 11 01 12 M...

Page 347: ...hanged your address Contact your Customer Service to change your information then you will be instructed to perform the update registration procedure To run the registration update 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Maintenance Processes A confirmation message is displayed 2 Press OK 342 Page 342 Jun 22 2021 11 01 12 Maintaining ...

Page 348: ...3 Select Update registration 4 Press OK to begin the procedure 12 Maintaining 343 Page 343 Jun 22 2021 11 01 ...

Page 349: ...e registration transaction The message Transaction successfull is displayed 6 Press OK A message for entering the geodesic code Please refer to User Guide for allowed values 7 Press OK 344 Page 344 Jun 22 2021 11 01 12 Maintaining ...

Page 350: ... Press Finish to return to menu 11 Press Press the Sleep Wake Soft Off button to exit How to Remove the Base Meter Remove the Base Removes the PSD from service Prepares the base for removal by saving data on USB key To remove the meter 12 Maintaining 345 Page 345 Jun 22 2021 11 01 ...

Page 351: ...on page 241 From the main menu select the path Maintenance Processes Remove base The Remove Base screen is displayed 2 Insert a USB key and press OK or press Next step to save your data on Online services 346 Page 346 Jun 22 2021 11 01 12 Maintaining ...

Page 352: ...ess is complete The message Backup Customer Data Server call successful is displayed 4 Press Continue to start the Statistics upload The message Server call successful is displayed 12 Maintaining 347 Page 347 Jun 22 2021 11 01 ...

Page 353: ...5 Press Continue with the Cycle counters and Serial Number report 6 Preparing base remove is finished You can power OFF your mailing machine and remove it 348 Page 348 Jun 22 2021 11 01 12 Maintaining ...

Page 354: ...shes and Sponge Sealer 353 How to Clear Mail Jammed in the Mixed Size Feeder 356 How to Remove Mail Jammed in the Dynamic Scale 357 How to Clear a Label Jammed in the Base 358 13 2 Diagnostics 359 How to Access Diagnostic Data 360 13 3 System Data 361 How to Display Software Data 361 How to Display Hardware Data 362 How to Display the Event Lists 362 How to Display the Machine Counters 363 349 Pag...

Page 355: ......

Page 356: ...mmed in the Base 1 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle The release handle lowers the rollers to enable the user to clear any jams 2 Using your other hand remove the jammed envelopes 3 Release the jam release handle to put the transport belt and wheels back in position 351 Page 351 Jun 22 2021 11 01 13 Troubleshooting ...

Page 357: ...utomatically as a User 1 As a user Press and select the path Cartridge Cleaning Process The cleaning starts automatically To clean the cartridge automatically as Supervisor 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Maintenance Cartridge Cleaning Process The cleaning starts automatically 352 Page 352 Jun 22 2021 11 01 13 Troubleshooting ...

Page 358: ...RE CLEANING To clean the brushes and sponge of the feeder 1 Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly 2 Pull up the brush release lever 3 Raise the brush and lift the complete brush holder assembly 13 Troubleshooting 353 Page 353 Jun 22 2021 11 01 ...

Page 359: ...roperly If the Base does not display a correct weight complete the following actions to correct the problem Display _g indicates a weighing error When this weighing error occurs on the home screen the Standard Weighing type is automatically selected if the Automatic Weight Detection is activated see How to Activate Deactive the Automatic Weight Detection on the WP on page 256 You have to check the...

Page 360: ... key and select a rate class that can accommodate the weight of the package Example select Priority if the rate you had been using was First Class 3 Press lightly on the Weigh Platform to establish the weight and postage with the new rate You have placed a package on the platform that is too heavy for the rate selected 1 Remove the package and if possible weigh it on another scale 2 Use Manual Wei...

Page 361: ... are on the feed deck Envelopes are not properly stacked on the feed platform Sealing is ON while feeding closed envelopes To clear mail jammed in the Mixed Size Feeder 1 Open feeder cover 2 Push the left of the upper blue release lever to lift up the upper drive assembly 3 If necessary lift up the brush release lever 356 Page 356 Jun 22 2021 11 01 13 Troubleshooting ...

Page 362: ...ition 7 Close the cover How to Remove Mail Jammed in the Dynamic Scale Occasionally envelopes can become jammed in the Dynamic Scale Mail size is incorrect Envelopes are not properly stacked on the Feed Platform To remove mail jammed in the Dynamic Scale 1 Open the cover 2 Gently remove the jammed envelopes 3 Close the cover 13 Troubleshooting 357 Page 357 Jun 22 2021 11 01 ...

Page 363: ...ort mechanism of the system base To clear a label jammed in the Base 1 Remove all labels from the dispenser Check that there is not label stuck in the bottom of the dispenser 2 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle 3 Using your other hand remove the jammed label 4 Release the jam release handle to put the transport belt and whee...

Page 364: ...essage to a server if connected to check the line Ping Server 1 Reports the status 0 or 1 of the sensors below Top doc Start print Cover Carriage Top Seal Sensors Status 2 Advanced Feeder 3 Gives access to the tests bellow 1 Dynamic Scale main motor test 2 Dynamic test Dynamic Scale Sensors 4 The screen displays successively and without text a red page a green page and a blue page Display 5 Displa...

Page 365: ...og in as Supervisor on page 241 From the main menu select the path Maintenance Diagnostics 2 The system requires you press OK to start the diagnostic tests then displays the list of the tests 3 Select a test from the list displayed on the screen 360 Page 360 Jun 22 2021 11 01 13 Troubleshooting ...

Page 366: ... of the base and the PSD The data of the machine counters How to Display Software Data To display Software Data 1 As supervisor see How to Log in as Supervisor on page 241 From the main menu select the path Maintenance System Info Software Information 2 The system software data appears on the screen 361 Page 361 Jun 22 2021 11 01 13 Troubleshooting ...

Page 367: ...How to Log in as Supervisor on page 241 From the main menu select the path Maintenance System Info Hardware information 2 The system hardware data appears on the screen How to Display the Event Lists To display the event lists 362 Page 362 Jun 22 2021 11 01 13 Troubleshooting ...

Page 368: ...ory 3 Press OK to validate 4 The system displays the selected list in a table with for each error The Code of the event The Date where appends the event The Cycles count when the event occurred The Description The Category 5 Note the Code and refer to your customer service How to Display the Machine Counters To display the data of the machine counters 13 Troubleshooting 363 Page 363 Jun 22 2021 11...

Page 369: ... see How to Log in as Supervisor on page 241 From the main menu select the path Maintenance System Info Counters 2 The system displays the data of the machine counters 364 Page 364 Jun 22 2021 11 01 13 Troubleshooting ...

Page 370: ...ions contains the main specifications of your mailing system 14 1 Mail Specifications 367 14 2 General Specifications 369 14 3 Operating Conditions 370 14 4 System Specifications 371 365 Page 365 Specifications Jun 22 2021 11 01 ...

Page 371: ......

Page 372: ...tration is not on scale Dimensions in mm 127mm is also the minimum width for portrait mode This figure rises up to 160mm for envelopes that have the maximum height 228mm Envelopes Minimum envelope thickness 0 2mm Label dimensions pre cut and self adhesive Max width 40mm Max length 150mm 367 Page 367 Jun 22 2021 11 01 14 Specifications ...

Page 373: ... range Min weight 3 g Max weight 750 g Minimum Envelope Thickness 0 2 mm Maximum Envelope Thickness 10 mm 1 envelope at a time no sealing Envelope Thickness Envelope Thickness 12 mm Max Envelope Weight 3 g Min 1 kg Max 368 Page 368 Jun 22 2021 11 01 14 Specifications ...

Page 374: ...eeder 260 x 350 x 615 Dynamic scale 263 x 350 x 438 Weight Base 10 8 kg Mixed Size Feeder 9 7 kg Dynamic scale 11 9 kg Catch tray 1 2 Kg Power Frequency 50 Hz Max current rating full configuration 0 2 A Power supply 230 V 10 2 poles with EARTHED circuit up to standards NFC15 100 369 Page 369 Jun 22 2021 11 01 14 Specifications ...

Page 375: ...perature range 80 max without condensation Relative humidity Weighing accuracy To obtain the best weighing results use a solid and steady table Away from any doors Away from any fan Dynamic Scale Environment The Dynamic Scale uses optical sensors do not install it in an area exposed to excessive light or heat sources 370 Page 370 Jun 22 2021 11 01 14 Specifications ...

Page 376: ...le Speed Processing speed 140 lpm up to 175 lpm postcard Dynamic weighing speed 75 lpm up to 110 lpm postcard Accounts The number of accounts you can create is set to 70 by default and can be raised optionally to 500 Operators Number of Operators 50 371 Page 371 Jun 22 2021 11 01 14 Specifications ...

Page 377: ...artridge 330 331 332 352 Catch Tray 13 369 Checking On Zero Weight 255 262 Control Panel 13 21 38 122 Counter 21 37 99 204 205 Cover 17 359 credit 21 22 122 123 128 134 138 209 240 252 284 D Date 21 37 54 88 105 133 134 178 179 197 206 207 209 210 212 213 220 221 236 271 Date Advance 271 290 Daylight Savings Time 290 Diagnostics 225 359 Differential Weighing 46 77 80 83 295 Dynamic Scale 13 27 266...

Page 378: ...6 Piece Counting 37 PIN code 34 123 132 137 138 140 144 170 253 Platform 354 356 357 postage amount 21 37 52 73 78 130 193 251 Postal Security Device 9 17 Power 3 5 25 27 28 226 337 353 369 PPI 9 37 75 112 211 262 272 277 295 319 320 Print Offset 21 37 Processing Mail 239 PSD 9 121 290 345 361 R Rate Selection 22 73 193 rate tables 195 316 Rate Updates 225 Rate Wizard 73 193 Rear guide wall 13 Rec...

Page 379: ... 240 249 290 Type of Imprint 21 33 37 38 42 54 56 75 88 95 115 262 272 W Weighing platform 9 13 25 34 77 80 100 255 267 354 Weighing type 21 46 255 256 354 Z zero 258 262 Index Page 374 Jun 22 2021 11 01 A0139564 B 22 06 2021 ...

Page 380: ...A0139564 B 22 06 2021 ...

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