quadient IX-7, User Manual

Page: 360 / 380

See the weighing type selection procedures in
Choosing a Weighing Type on page 77.
The weighing device is not
selected.
Use a solid and steady table:
• Away from any door
• Away from any fan.
There are vibrations or air drafts
in the weighing area.
Clear the weighing zone and re-zero the Weighing
Platform (see
Weighing Settings on page 255).
Something is touching or laying
on the Weighing Platform.
See the weighing platform zeroing procedures in
Weighing Settings on page 255.
The Weighing Platform zero is not
correct.
1. Press [OK] to clear the error message.
2. Press the [Rate] key and select a rate class
that can accommodate the weight of the
package. (Example: select
Priority if the rate
you had been using was First Class).
3. Press lightly on the Weigh Platform to
establish the weight and postage with the new
rate.
You have placed a package on the
platform that is too heavy for the
rate selected.
1. Remove the package and if possible, weigh it
on another scale.
2. Use Manual Weight Entry mode to enter the
weight and determine the postage.
Weight of the items on WP
exceeds the max capacity defined
in Weighing Platform (you have
placed a package on the platform
that is too heavy for your Weigh
platform).
To avoid weighing errors, make sure the weighing platform is
clear when starting the system.
13
Troubleshooting
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| Page 355 | Jun-22-2021 11:01 |