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Get Support

8.4

This section describes how to get support for your Mailing System and your PC Meter Link
application when you need it.

The Get Support feature allows you to:

• Go to myneopost to manage your Mailing system or get support.

• Display the current version of your PC Meter Link Software.

• Check for available PC Meter Link software updates manually.

• Download your User Guide.

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Summary of Contents for IS-280

Page 1: ...Mailing Systems Operator Manual IS 280...

Page 2: ...Printing a Manifest Statement of Mailing 39 3 6 Printing Received on Incoming Mail 41 3 7 Settings Details 43 3 8 Advanced Operations 53 4 Postage Funds management 55 4 1 Overview 57 4 2 Managing Your...

Page 3: ...g In Out as the Supervisor 114 9 3 Changing Languages 116 9 4 Display Settings 118 9 5 System Time Outs and Settings 120 9 6 Funds Warnings 123 9 7 PIN Codes 124 9 8 Weighing Settings 125 9 9 Default...

Page 4: ...shooting 169 12 1 Weighing Problems 171 12 2 Diagnostics and System Data 173 13 Specifications 177 13 1 Mail Specifications 179 13 2 Technical Specifications 180 13 3 Weighing Plateform optional 181 P...

Page 5: ...Page 4 TOC...

Page 6: ...information about recommended safety precautions and the best environmental conditions in which to operate your system 1 1 What you will Find in this Manual 3 1 2 Safety Requirements 5 How to Disconne...

Page 7: ......

Page 8: ...c Section 4 Postage Funds Management Loading Postage Funds into your Mailing System Section 5 Managing Accounts and Assigning Rights Changing Accounts as a User setting up Accounts and Assigning acces...

Page 9: ...save you time when processing your mail SUPERVISOR indicates that you have to Log In as supervisor using the supervisor PIN to perform the procedure Postage functions of the mailing system are not acc...

Page 10: ...GROUNDED Only connect the power plug to an outlet provided with a protective ground contact To reduce the risk of fire use only the power cord supplied Do not use ground adaptors Do not use this produ...

Page 11: ...ent when using your Mailing System To avoid damaging vital system components only use Neopost Canada Post approved supplies ink tape cleaners Follow the additional safety precautions below Do not plac...

Page 12: ...be powered up Telephone and LAN Connections To prevent damage to your components do not confuse telephone jacks that connect to the Modem with LAN connectors Network PC LAN 8 wires To ensure the qual...

Page 13: ......

Page 14: ...tem 2 Get to know your Mailing System in this section 2 1 System Layout 11 2 2 Control Panel Features 13 2 3 Connections 17 2 4 Power Management 19 How to Activate Sleep or Awake Mode 19 9 Page 9 Meet...

Page 15: ......

Page 16: ...printing Mail Path Measures the weight of mail pieces Weighing Platform Allows you to set up Job Runs and change system set ting and features as needed Control Panel Allows you to access the Ink Cartr...

Page 17: ...artridge Access Panel Provides the ink used to print an Impression on an enve lope or label See also Changing the Ink Cartridge on page 164 Ink Cartridge Stores postage funds and tracks postage usage...

Page 18: ...Control Panel Features 2 2 Control Panel See control panel and screen layout on the flap of the manual cover 13 Page 13 2 Meet Your Mailing System...

Page 19: ...pression memory Indicates unread messages in your mailbox Mailbox Indicates the amount of postage in dollars and cents that is to be printed on the envelope Postage Value Indicates the Postage Rate an...

Page 20: ...t Entry Weighing Mode Accesses preset Meter Impression and Account Memories Impression Memories Accesses the Postage Funds Management Menus Postage Funds KEYPAD Allows the entry of alpha or numeric va...

Page 21: ...create by pressing the same key several times in a row Modem Settings Alpha Numeric Key 1 1 1 2ABC 2ABCabc 2 3D 3DEFdef 3 4 4GHIghi 4 5 5JKLjkl 5 6 6MNOmno 6 7 7PQRpqr 7 8 8TUVtuv 8 9W 9WXYZwxyz 9 0 0...

Page 22: ...rial Bus USB ports that allow you to connect various USB devices a Printer or a USB Memory Key To AC mains adaptor Power Connector To peripherals see detail in next table USB Ports To LAN LAN Port To...

Page 23: ...To modem optional To memory device To printer Square To USB PC Meter link A LAN connection can only be completed if the LAN Cable is connected to the System BEFORE the power chord is plugged IN 18 Pag...

Page 24: ...ter which the System activates Sleep Mode see How to Change Default Time Out Settings on page 120 How to Activate Sleep or Awake Mode 1 Press at the top right corner of the control panel A short press...

Page 25: ...ss OK to confirm The call will be cancelled and the system will move into soft OFF Mode Turning the system to Sleep or Soft Off Mode ends your working session the system will then restart and activate...

Page 26: ...ct the Postage Value Settings 34 How to Correct Postage Value Running Mail 36 3 4 Date Correction Mode 37 How to Correct the Date Setting 37 How to Correct the Date Running Mail 38 3 5 Printing a Mani...

Page 27: ...How to Count Mail pieces by Weighing 53 22 Page 22 Processing Mail...

Page 28: ...ciated to A specific Home Screen that displays the current Impression configuration weight postage An Impression Configuration Menu that allows you to add view edit or delete an Impression configurati...

Page 29: ...ting a mail piece Manual amount of Postage Date Format Amount correction Correcting a Postage Amount on a mail piece print on back of envelope Printing Date and or Slo gan Received Received Printing R...

Page 30: ...that have similar characteristics This will prevent you having to change the Imprint configuration too often and allow you to fully benefit from the automatic features of your Mailing System Follow th...

Page 31: ...en to all Users You may have to enter a security PIN Code before you can set up a Job Run and or process your mail You may have to select an Account before you can set up a Job Run and or process your...

Page 32: ...or Name or use a Barcode Scanner To type letters instead of figures using the keypad press the corresponding key several times in a row like a cell phone Example To have N press twice the key 6 Selec...

Page 33: ...eck Postage Funds balance To add Postage Funds see How to Add Postage Funds on page 59 Do I have enough Postage Before placing envelope s on your Weighing Plat form your Home Screen should display 00...

Page 34: ...r from day to day some of the Impression Options may not be necessary or their order may vary Begin by selecting a Meter Impression to gain access to the Impression Options that you may need to proces...

Page 35: ...ion displayed on the screen use the keys located on right hand side of display You can also configure your Impression by selecting from options displayed on the Build Imprint Screen Meter Impression w...

Page 36: ...re now ready to weigh and print the mail piece To maximize the productivity of your Mailing System consider using Impression Memories Impression Memories store your Impression set up together with the...

Page 37: ...pear 4 Enter the weight and press OK The weight of the mail piece is displayed in the Weight Area of the Home Screen and the postage amount is calculated 5 Insert the mail piece or a label into the ma...

Page 38: ...rea of the Home Screen and the postage amount is calculated 2 Remove the envelope from the Weighing Platform and insert it into the Mail Path with the side to be printed facing upwards The Mailing Sys...

Page 39: ...postage amount that has already been printed Only corrections that increase the postage amount are possible Make sure you have completed the mail preparation steps mentioned in Preparing and Starting...

Page 40: ...rrow keys and Then press to accept your selection Then Select the Type line and press OK Select Postage Correction and press OK Select Amount and press OK 3 Set the postage Value to the desired Amount...

Page 41: ...l The Postage Value is displayed on the Home Screen To print postage directly onto your mail pieces 1 Insert the mail piece or a label tape into the mail path against the rear guide wall with the side...

Page 42: ...e instructions below outline the steps that you need to complete to set up your system to print a Date Correction Meter Impression As mail requirements differ from day to day some of the Impression Op...

Page 43: ...OK 3 Change the Date Highlight the Date using the arrow keys You can select today s date or advance the date up to 30 days Running Mail Once you have completed setting up your Impression follow the i...

Page 44: ...in order to print a Manifest Statement of Mailing How to Set up a Manifest Required settings 1 Make sure you are on the Statement of Mailing screen The Home Screen indicates the date as illustrated be...

Page 45: ...Screen You are now ready to print a Manifest Statement of Mailing Printing a Manifest Statement of Mailing Once you have completed setting up your Impression follow the instructions below to print a M...

Page 46: ...How to choose a Meter Impression Make sure you have completed the mail preparation steps mentioned in Preparing and Starting your Job Run on page 25 How to Process Incoming Mail Settings Required set...

Page 47: ...you can also Activate or deactivate printing the Date Activate or deactivate printing Received The screen indicates the current status of these options Select an option to change Press or to return t...

Page 48: ...ts logged in as a User 1 Either Press and type 5 Or Select the path change Account The list of available Accounts appears 2 Select the Account you wish to use with the Up and Down arrows then press OK...

Page 49: ...ght Manually on page 48 Your System provides you with several ways to select a Postage Rate Using the Shortcut Keys displayed on the Rate Selection Screen Using the Rate Wizard to select the rate opti...

Page 50: ...o select an option on the displayed screen Highlight the option using the arrow keys and use the arrow keys and to scroll from screen to screen Then always press to validate your selection Select Mail...

Page 51: ...active features and accessories connected to your Mailing System several Weighing Modes may be available to you Choosing a Weighing Mode The Weighing Mode icon on your Home Screen indicates the Weigh...

Page 52: ...played on the screen depend on the Weighing Devices that are connected to your Mailing System 2 Select the Weighing Mode and press OK Entering Weight Manually You can enter the weight of an item manua...

Page 53: ...s Or Press and type 2 1 Or Select the path Job Settings Weighing Mode The Weighing Mode Screen appears 2 Select Manual Weight Entry or type 1 The Manual Weight Entry screen is displayed 3 Enter the we...

Page 54: ...n to the Meter Impression Home Screen press Advancing or Omitting the Date The Date Advance function allows you to change the date printed on the mail pieces for future sending You can set the Date Ad...

Page 55: ...nother Day select the corresponding item from the list The icon indicates the current selection 4 Press OK to apply your changes and return to the Configuration Menu The Date can be advanced up to 30...

Page 56: ...1 or select the path Build Imprint 2 Select Slogan and press OK or type 1 The Select Slogan Screen appears 3 Select the Slogan from the list displayed or select None for printing without a Slogan The...

Page 57: ...If your mail requires a large number of Impression Settings then using Impression Memories is recommended as all of your settings are stored in a single job memory How to Use a Impression Memory To a...

Page 58: ...ieces by Weighing 1 Either Press and type 10 Or Select the path Piece Counting and Press OK 2 Place 10 items on the Weighing Platform and press OK 3 Place the entire stack of items on the Weigh Platfo...

Page 59: ......

Page 60: ...his section describes how you can load and manage money in your Mailing System 4 1 Overview 57 4 2 Managing Your Postage Funds 58 How to Check Your Postage Funds 58 How to Add Postage Funds 59 55 Page...

Page 61: ......

Page 62: ...lowing postage funds operations Check the available postage funds in your Postage Meter Add more postage funds to your Postage Meter All funding operations trigger a connection of your Mailing System...

Page 63: ...n also use the alternative method described below to review your Postage Account Balance How to Check Your Postage Funds To check your available Postage Funds 1 Either Press Or Press and type 7 Or Sel...

Page 64: ...ling System 1 Either Press Or Press and type 7 Or Select the path My Funds 2 Select Add Funds or type 2 3 If the system asks for a PIN code enter the code using the keypad and press OK The Add Funds S...

Page 65: ...n your Account Balance In the case of a communication error the amount previously entered cannot be changed until a server connection is established 6 You can open the Funds Used Available Screen to c...

Page 66: ...N Codes 64 How to activate Access Control and create a PIN Code 64 5 3 Account Modes 65 5 4 Guidelines for Setting up an Account 66 How to Change a Shared PIN Code 67 5 5 Selecting an Account Mode 70...

Page 67: ......

Page 68: ...tion Marketing Sales etc or to different companies if the Mailing System is shared When Accounts are created the active Account is charged each time the user applies postage to a piece of mail Postage...

Page 69: ...to log in to the System by entering a 4 digit Security PIN Code at Start Up How to activate Access Control and create a PIN Code 1 Log in as the supervisor See How to Log in as the Supervisor on page...

Page 70: ...s Action required to access the system Function Account Mode Unlimited access to the system No postage tracking No Access Control No Account Type a PIN Code shared by all users to log in No postage tr...

Page 71: ...ccounts with Access Control If you want to prevent unauthorized use of your Mailing System but you do not want to use Accounts activate the No Account with Access Control function This Mode requires a...

Page 72: ...ed How to Change a Shared PIN Code 1 Log in as the Supervisor See How to Log in as the Supervisor on page 114 then Press and type 5 2 Or Select the path Account Mode Management Change PIN code The PIN...

Page 73: ...eactivate an Account please see How to Display and Change the Account Mode on page 70 and select the Accounts Mode 2 Create your Accounts as needed For details see How to Create an Account on page 72...

Page 74: ...have logged in For added security and postage cost management Account access for each user can be restricted If only one Account has been set up the Mailing System will automatically select it at star...

Page 75: ...s and type 5 1 Or Select the path Account Management Account Mode Selection The Account Mode Selection screen is displayed with the active Account Mode highlighted 2 Select another Account Mode from t...

Page 76: ...r of the Account Two Accounts cannot have the same number An Account number cannot be modified after the account is created However the Account can be deleted 11 Alphanumeric Characters Number Name of...

Page 77: ...the Supervisor on page 114 then Press and type 5 2 1 Or Select the path Account Management Manage Accounts Account List The Account List Screen appears 2 Select Add Account 3 Enter the Account Number...

Page 78: ...and type 5 2 1 Or Select the path Account Management Manage Accounts Account List The Account List Screen appears 2 Select the Account you wish to view edit or type the Account Number and press OK 3 S...

Page 79: ...tus of the selected Account as needed and press OK the keys on your screen display the current status active or inactive 3 Accept your changes by pressing OK on the Account Modification Summary Screen...

Page 80: ...ng System 6 1 Report Overview 77 6 2 Generating a Report 80 How to Generate a Report as a User 80 How to Generate a Report as the Supervisor 81 6 3 Mail Processing Data 82 6 4 Postage Funds Data 83 6...

Page 81: ......

Page 82: ...ets and expenditures You can also upload basic data to our E Services Server so that you can view this data online print a hard copy save it on a USB key or export it to a variety of PCbased applicati...

Page 83: ...ATA Postage Funds LSP Displays the total amount of postage used by your Mailing System from the date of in stallation to the present Funds Summary Usage Report on page 83 Adding Postage SPF Displays a...

Page 84: ...c count Report on page 86 S Postage allocated to a specific Account for a selected time period Single Account Multi Ac count Report on page 87 PF Postage allocated to multiple Accounts within a select...

Page 85: ...report type you would like to use and press OK 3 Depending on the report you choose the system may ask you to set additional preferences such as Period of time targeted begin date end date Use C key t...

Page 86: ...e Supervisor 1 Log in as the Supervisor see How to Log in as the Supervisor on page 114 then Press and type 2 Or Select the path Reports 2 Complete the same steps used to generate a report as a User S...

Page 87: ...riod Begin 1st day of the current month End current day If you choose to specify the Begin Date your system will propose an End Date for your report The proposed End Date is always the Begin Date 31 d...

Page 88: ...appears on printed reports Current Date and Time Only appears on printed reports Postage Meter Status Only appears on printed reports Die Number Total postage printed by the system Funds Used Ascendin...

Page 89: ...Fields Period Default period Begin Current Date 6 months End Current Date On printed report only Die Number Represents the new total amount of postage available in your Mailing System For each postage...

Page 90: ...vated Outputs Devices Printer USB Memory Key Data For each Account in your system the report displays Account Number Account Name Account Status How to Generate the Account Report To generate an Accou...

Page 91: ...t select an Account from your Accounts List then select the Begin Date and the End Date of the report If you do not specify these dates your system will set the dates to the Default Settings which are...

Page 92: ...n Date and the End Date of the report If you do not specify these dates your system will set the dates to the Default Settings which are Begin 1st day of current month End Current Date Outputs Devices...

Page 93: ...this report you must be logged into your system as the Supervisor Outputs Devices USB Printer USB Memory Key Fields Meter Impression Default Settings Default Slogan Default Postage Rate Date Advance S...

Page 94: ...rmance 7 1 Overview 91 7 2 Connecting to E Services 92 How to Call the E Services Server Manually as a User 93 How to Call the E Services Server Manually as the Supervisor 94 How to Test the Connectio...

Page 95: ......

Page 96: ...oductivity of your Mailing System and reduces your down time Statistics Each month you will be able to retrieve basic information about your Mailing activity to better manage your mailing expenditures...

Page 97: ...ling System will automatically connect to the E Services Server at the end of each month to upload Accounting and postal category statistics Your Mailing System automatically initiates the automated c...

Page 98: ...lease seePC Meter Link Application on page 101 When the connection type is set to PC Meter Link manual calls are no longer available through your Mailing System console How to Call the E Services Serv...

Page 99: ...utside of your established call schedule is if it is requested by an authorized Neopost Service Technician Testing the Connection to E Services You may test the connection to the E Services Server via...

Page 100: ...onsole How to Test the Connection to E Services To Ping the Server 1 As a User Press and type 9 1 Or Select the path E Services Ping Server 2 Or login as supervisor see How to Log in as the Supervisor...

Page 101: ...Server 2 Or login as supervisor see How to Log in as the Supervisor on page 114 then Press and type 10 2 Or Select the path E Services Test Server The call is initiated and the sequence of operations...

Page 102: ...of each month Your system will upload basic statistical data that will allow you to create basic postage expense reports If you require enhanced reporting please see Activating New Options on page 149...

Page 103: ...information on your Ink Management Service please contact our Customer Service Centre Rate Protection Rate Protection ensures that the latest Canada Post postal rates are installed on your Mailing Sys...

Page 104: ...Managing Accounts and Assigning Rights on page 61 How to check the number of Accounts in your System 1 Log in as Supervisor see How to Log in as the Supervisor on page 114 then Press and type 8 1 Or S...

Page 105: ...4 e...

Page 106: ...nd that are functions available through the PC Meter Link application 8 1 PC Meter Link Application Overview 103 8 2 Add Funds 105 8 3 Download Data 106 8 4 Get Support 107 8 5 Configure Alerts 108 8...

Page 107: ......

Page 108: ...e Neopost servers from your PC to Add Funds Download Data Perform Diagnostics Get Support Configure Alerts To use the PC Meter Link application the Mailing System connection type must be set to PC Met...

Page 109: ...creen are accessible If the connection to the Mailing System is not available only the Support menu is accessible Click on the Check connections button to diagnose your connection PC Meter Link Connec...

Page 110: ...ng and managing funds in the Mailing System The Add Funds feature allows you to Display remaining funds in your Mailing System Add funds to your Mailing System Display Account Balance Perform an Audit...

Page 111: ...tions available for connecting to E Services Server and downloading Performance Statistics The Download Data features allow you to Initiate a connection to the E Services Server Upload Performance Sta...

Page 112: ...ication when you need it The Get Support feature allows you to Go to myneopost to manage your Mailing system or get support Display the current version of your PC Meter Link Software Check for availab...

Page 113: ...ation that you can change to meet your need The configure Alerts feature allows you to modify The time Reminder Alerts appear prior to a scheduled server connection call The time Reminder Alert appear...

Page 114: ...stem software from your PC The Perform Diagnostic feature allow you to Connect to E Services to check for alerts and upload data Back up your system data and save your Mailing System settings Upload M...

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Page 116: ...ast Setting 119 9 5 System Time Outs and Settings 120 How to Adjust the Sleep Time Out Settings 120 How to Change the Soft Off Time Out Settings 121 How to Change the Sleep Time Out Setting in Supervi...

Page 117: ...Impression Memory 136 How to Delete an Impression Memory 136 9 11 Connection Settings 138 How to Set your Postage E Services Connections 138 How to Set your LAN Preferences 139 How to Set PC Meter Lin...

Page 118: ...hat can be changed by a User include The Language Setting Your Screen Contrast Supervisor Settings Your Mailing System has one supervisor PIN Code that allows you to configure your Default Settings an...

Page 119: ...or How to Log in as the Supervisor To log in as the Supervisor when you are already logged in as a User 1 The Login Screen appears The Login Screen appears 2 Enter your Supervisor PIN Code and press O...

Page 120: ...xit Supervisor Mode You must exit Supervisor Mode before you can begin to print postage How to Exit Supervisor Mode To exit Supervisor Mode 1 Press Your system will log out of Supervisor Mode and go i...

Page 121: ...re to be logged in as a User then Press and type 11 1 Or Select the path Preferences Language 2 Select the language you wish to use 3 Press OK to validate your selection This is a User Setting that wi...

Page 122: ...rvisor See How to Log in as the Supervisor on page 114 then Press and type 3 1 1 Or Select the path Default User Settings Default User Preferences Language 2 Select the language you wish to set as the...

Page 123: ...h Preferences Contrast 2 Use the or to increase or decrease the contrast The screen will update instantly to your new selection 3 Press to exit This is a User Setting that only lasts as long as you ar...

Page 124: ...o Log in as the Supervisor on page 114 then Press and type 3 1 2 Or Select the path Default User Settings Default User Preferences Contrast 2 Use the or button to increase or decrease the contrast The...

Page 125: ...e For more details on the Sleep Time out and Soft Off Time out modes please see section Power Management on page 19 How to Adjust the Sleep Time Out Settings To change the Sleep Time Out Settings 1 Be...

Page 126: ...e length of the Time out Setting 3 Press OK to accept The Time Out Settings Screen appears How to Change the Sleep Time Out Setting in Supervisor Mode To change the Sleep Time Out in Supervisor Mode 1...

Page 127: ...e Outs in Supervisor Mode 1 Log in as the supervisor see How to Log in as the Supervisor on page 114 then Press and type 3 5 2 Or Select the path Default User Settings Time Out Settings Soft off Time...

Page 128: ...threshold How to Set the Low Funds Threshold To set a Low Funds Threshold 1 Log in as the Supervisor see How to Log in as the Supervisor on page 114 then Press and type 3 4 1 Or Select the path Defau...

Page 129: ...nagement on page 55 How to Set Cancel a Postage Account PIN Code To set a Postage Account PIN Code 1 Log in as the Supervisor see How to Log in as the Supervisor on page 114 then Press and type 3 4 2...

Page 130: ...orm in the following manner Set to Zero Resets the weight to zero Tare Sets the weight to zero with an additional tray on the Weighing Platform Re zero Physically adjusts the Weighing Platform to zero...

Page 131: ...m 3 Press OK to set the weight to zero How to Re Zero theWeighing Platform in Supervisor Mode To Re Zero the Weighing Platform in Supervisor Mode 1 Log in as the Supervisor see How to Log in as the Su...

Page 132: ...e weights can change with the altitude and latitude The Geodesic Code used to adjust the weight value may be entered into your system Automatically with E Services Manually in Supervisor Mode How to C...

Page 133: ...d table on the next pages to get the 5 digit GEO code from your location altitude and latitude and enter the 5 digit using the keypad 3 Press OK to validate the GEO code 128 Page 128 9 Configuring you...

Page 134: ...GEO Code 9 Configuring your Mailing System 129 Page 129...

Page 135: ...130 Page 130 9 Configuring your Mailing System...

Page 136: ...9 Configuring your Mailing System 131 Page 131...

Page 137: ...he right edge of the envelope Default Impression Settings There are two Default Impression Settings that you can change as needed These settings include The Default Slogan Automatic Date Advance The D...

Page 138: ...t to set up a Default Slogan 3 Press OK to validate your selection See also Managing Slogans on page 150 Automatic Date Advance The Automatic Date Advance function automatically changes the date print...

Page 139: ...t ON and press OK to enable the Auto Date Advance function 3 Enter the Automatic Date Advance Time Time cannot be set to 00 00 hours On the first screen type 2 then enter the Automatic Date Advance Ti...

Page 140: ...t make up a Standard Impression Impression Memory Slogan Impression Settings Postage Rate Account Number If activated Account setting Your machine can store up to 5 Impression Memories Managing Impres...

Page 141: ...pe 4 Or Select the path Select Impression Memory 2 Select an Impression Memory from the list displayed on your screen 3 Press OK to validate your selection 4 Select the menu path Edit or type 1 The Im...

Page 142: ...4 Select the menu path Delete or type 2 5 Press OK to confirm that you wish to delete the Impression Memory displayed on your screen 9 Configuring your Mailing System 137 Page 137...

Page 143: ...e PC Meter Link Application on page 101 How to Set your Postage E Services Connections To set your postage E Services connections 1 Log in as the Supervisor see How to Log in as the Supervisor on page...

Page 144: ...ication Settings LAN Settings The LAN configuration menu appears 2 Select Auto to automatically configure your LAN Setting Otherwise select Manual to set your preferences manually PC Meter Link Connec...

Page 145: ...How to Set PC Meter Link Connection To set up the PC Meter Link connection 1 Please see PC Meter Link Application on page 101 for more details 140 Page 140 9 Configuring your Mailing System...

Page 146: ...e Time and Date To check the Time and Date make sure your system is connected to the Neopost Postage Server See How to Set your Postage E Services Connections on page 138 To check adjust the current T...

Page 147: ......

Page 148: ...essages 147 How to Delete Messages 147 10 3 Managing Options 148 How to Display Options 148 How to Load a New Option 149 10 4 Managing Slogans 150 How to Display the Slogans List 150 How to Modify or...

Page 149: ......

Page 150: ...ing System see myEquipment E Services on page 89 Follow the instructions below to add extra options as needed How to Access the Options and Updates Menu 1 Log in as the Supervisor see How to Log in as...

Page 151: ...ssages To read messages as a User 1 Log in as a User then Select or on display or Press and type 8 Or Select the path Mailbox The Mailbox Screen appears 2 Select the message to read and press OK 3 Sel...

Page 152: ...ss OK 3 Select Delete Message to erase the message How to Delete Messages To delete messages in Supervisor Mode 1 Log in as the Supervisor see How to Log in as the Supervisor on page 114 then Press an...

Page 153: ...ions you can add to your Mailing System please contact our Customer Service Centre or your authorized Neopost Dealer To display the Options List 1 Log in as the Supervisor see How to Log in as the Sup...

Page 154: ...on that is ready for downloading from the EServices Server 1 Make sure that your Mailing System is connected to a Network See Connections on page 17 and that the connection is properly configured See...

Page 155: ...on your Mailing System Any Slogan appearing with a check mark is the active Default Slogan See also How to Change the Default Slogan on page 133 To display the list of your Slogans 1 Log in as the Sup...

Page 156: ...Select Delete The system asks for confirmation 2 Press OK to confirm the delete of the selected Slogan The system updates the Slogans List to reflect the changes How to Download New Slogans Downloadi...

Page 157: ...Displaying Postage Rates Files The Rate File List displays all Postage Rate Files that are currently installed on your Mailing System Any Rate File appearing with a check mark is the active Rate File...

Page 158: ...How to Download a New Rate File To download a new Rate File 1 Display the Rate File List See How to Check your Rate File Updates on page 152 above 2 Select Check for Updates and press OK Your Mailing...

Page 159: ...the call has been completed your Mailbox will contain a message indicating that a software download is available To open your Mailbox and review your messages please see How to Read Messages on page 1...

Page 160: ...System power cord See Connections on page 17 After restarting the Mailing System will call the server again to confirm your installation information Your Mailing System is now ready for use with the n...

Page 161: ......

Page 162: ...Display the Ink Level and Cartridge Data 160 How to Display Ink Level and Cartridge Data 160 How to Align the Print Heads 161 How to Clean the Print Head Automatically 163 How to Clean the Print Head...

Page 163: ......

Page 164: ...he automatic cleaning is not sufficient Your Ink Cartridge also contains a Print Head that has to be aligned periodically to ensure a high quality impression is printed If you observe poor print quali...

Page 165: ...best before date is reached How to Display the Ink Level and Cartridge Data To display Ink Cartridge data as a User 1 The Ink Cartridge Information screen appears The Ink Cartridge Information screen...

Page 166: ...rint Heads to be aligned each time you change the Ink Cartridge How to Align the Print Heads To align the Print Heads 1 Log in as the Supervisor See How to Log in as the Supervisor on page 114 then Pr...

Page 167: ...raightest and complete vertical line here G or H 4 Press OK to validate 5 Press to go back to the Ink Cartridge menu after alignment is completed Cleaning the Printing Head If your Meter Impression do...

Page 168: ...then Press and type 7 2 2 Or Select the path Maintenance Ink Cartridge Cleaning Process The cleaning process starts automatically Manual Cleaning If automatic cleaning is not sufficient you can also c...

Page 169: ...acement 1 To change the Ink Cartridge in Supervisor Mode see How to Log in as the Supervisor on page 114 then Press and type 7 2 4 Or Select the path Maintenance Cartridge Headset Replacement The cart...

Page 170: ...Remove the protective strips from the new Ink Cartridge 5 Insert the new Ink Cartridge and then push it forward 6 Put the blue lever back into place 7 Close the Cover 8 Press OK to complete the proce...

Page 171: ...llation Wizard How to Run the Installation Wizard To run the Installation Wizard 1 Log in as the Supervisor see How to Log in as the Supervisor on page 114 then Press and type 7 4 Or Select the path M...

Page 172: ...Installation Wizard After installing your Mail System you will want to add Funds to your Postage Meter So you can begin to process mail See Adding Funds on page 59 11 Maintaining your Mailing System 1...

Page 173: ......

Page 174: ...ur mailing system 12 1 Weighing Problems 171 12 2 Diagnostics and System Data 173 How to Access Diagnostic Data 174 How to Display Software Data 174 How to Display Hardware Data 175 How to Display the...

Page 175: ......

Page 176: ...rafts in the weighing area Clear the weighing zone and re zero the Weighing Platform See Weighing Settings on page 125 Something is touching or laying on the Weighing Platform Repeat the Weighing Plat...

Page 177: ...nual Weight Entry Mode to enter the weight of your item Weight of the items on the Weighing Platform has exceeded the maxi mum capacity of the Weighing Plat form To avoid weighing errors make sure the...

Page 178: ...to the system as the Supervisor Comments DiagnosticType No Sends a message to a server if connected to check the connection Ping Server 1 Reports the status 0 or 1 of the sensors below Mail inserted S...

Page 179: ...tem data that include Software Meter Loader OS PACK XNDF DATA language variant Hardware system Data P N of the Base and the Postage Meter A list of system events that have occurred during the operatio...

Page 180: ...the Supervisor on page 114 then Press and type 7 1 3 Or Select the path Maintenance System Info Event List 2 Select the Base Events List or type 1 or the Meter Events List or type 2 or the Server conn...

Page 181: ...the System Counter Data 1 Log in as the Supervisor See How to Log in as the Supervisor on page 114 then Press and type 7 1 4 Or Select the path Maintenance System Info Counters 2 The system displays...

Page 182: ...ns This section contains details on the technical specifications of your Mailing System 13 1 Mail Specifications 179 13 2 Technical Specifications 180 13 3 Weighing Plateform optional 181 177 Page 177...

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Page 184: ...s 13 1 Envelope Specifications Envelope Dimensions Your mailing system can handle envelope flap sizes as illustrated below note the illustration is not drawn to scale 8 mm Max 0 2 mm Min 179 Page 179...

Page 185: ...Width x Length x Height 225 mm x 316 mm x 200 mm Base Weight 3 8 kg Power Frequency 60 Hz Max current rating full configuration 0 4 A Power supply 100 to 240 V 10 2 poles with EARTHED circuit up to st...

Page 186: ...Weighing Plateform optional 13 3 Max capacity 3 kg 181 Page 181 13 Specifications...

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quadient IS-280, Operator'S Manual

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