Pitney Bowes relay 3000, User Manual

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7 • Troubleshooting and Error Messages
7-6 SV63138 Rev. A
Issue Possible Solutions
INSERTS
Poor Insert Feed
Feeder not selected
to feed.
Check job setup.
Insert feeder side
guides set incorrectly.
Set guides to insert width and back off 1/4 turn.
Insert feeder
separator
adjustments
incorrect.
Verify the two insert feeder adjustments (number
and letter settings) are set correctly for the type
of insert you’re running.
Inserts loaded
incorrectly.
Make sure to fan the stack before loading. It may
help to change the orientation of the insert stack.
Insert feeder wedge
used incorrectly.
Let the wedge slide down behind the insert stack
to support it.
Inserts out of
specification.
Check the specifications in this guide.
DOUBLE DETECT
Inserter Stops for Doubles that Aren’t There or Feeds Doubles
without Stopping
Double detect is not
turned ON.
• Check double detect status. Double detect
icon appears alongside all items where the
double detect is operational.
• Correct loading or correct job setup as
necessary.
Double detect is not
correctly calibrated.
Run a trial piece whenever a new batch of
material is loaded to recalibrate double detect.
The new batch might be of slightly different
thickness.