Pinnacle Spas LUXURY DX 5000, Owner'S Manual

Page: 43 / 70

Page 41
For HELP, call 800.304.9684
Foamy
water
Foam typically results from soap residue on your skin and hair, or
laundry detergent residue on clothing. Take a soapless shower and
rinse all clothing in warm water prior to bathing.
CLEAR
green or
brown
water
Your “source water” most likely has dissolved heavy metals. When
this is the case, use a respected brand of demineralizer found at
any local pool/ hot tub store. Using a pre-filter can remove these
contaminants before they get into your hot tub (see page 23).
CLOUDY
green
water
Algae can be resolved by adding a respected brand of algaecide.
CLOUDY
white
water
Although a normal condition immediately after filling that dissipates
after time, with stabilized water this is a visual indication that the
total alkalinity or pH or both are at improper levels. Test your water
weekly and maintain proper water chemistry (see
page 25).
Odor
and/or
cloudy
water
If your water develops an odor and/or cloudiness, clean your cover
and filters and try increasing the amount of time your hot tub filters
per day by turning your filtration cycle time or duration up.
Heavy
Use
After a period of heavy use, your hot tub may cloud. Shock
your hot tub with 2 ounces of non chlorine shock and wait 36
hours.
F r e q u e n t l y A s k e d Q u e s t i o n s
Who do I call for warranty information or service?
Call our customer care center, at 800.304.9684. Please note, you must
register your hot tub within 30 days of purchasing or your warranty will be
voided. Our representatives can assist with this process or you can get
help online at
www.PinnacleSpas.com .
Who are the service companies in my area?
Pinnacle Spas contracts with several service companies in your area to
ensure the best possible response time. Our customers are guaranteed
to receive service response priority. If you encounter a matter that can’t
be easily resolved over the phone, a local technician can be dispatched
to your home. The service technician may assess reasonable travel
charges during on-site repairs. Call our customer care center, at
800.304.9684.
What happens when my warranty expires?
Pinnacle Spas will continue to provide service for your hot tub after your
warranty has expired via our customer care center at 800.304.9684.