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11 Troubleshooting
258
Version: 1.2.1
MS249E
C-863.12 Mercury Controller
Fault: The customer software does not function with the PI drivers
Possible causes
Remedial measures
Incorrect combination of
driver routines/VIs
➢
Check whether the system functions with a terminal
program (e.g., PITerminal).
If so:
➢
Read the information in the corresponding software
manual and compare the sample code on the PI software
CD with your program code.
If the problem that occurred with your system is not in the list above or cannot be solved as
described, contact our customer service department (p. 259).