Panasonic S-ics Technical Manual Download

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186

S-ICX (International) issued April 2002

S-ICX-64-700

Chapter 5. Key Telephone Features

Section 700 - Operation

Silent Monitor

Version 4.5 and higher

Description

The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a

caller without the knowledge of either party. (

See CAUTION, above.

) If necessary, the ACD

supervisor can initiate a three-way call by barging into the call.

Operation

To initiate Silent Monitor:

Note: The Silent Monitor key is disabled when the extension assigned to that key is idle, dialing, or

ringing.

Silent Monitor Key Color Definitions

Hardware Requirements

•

N/A

Considerations

•

Be sure all phones that should NOT be allowed to monitor have a COS that restricts monitoring.

•

Silent Monitor is allowed or denied by setting the appropriate extension COS.

CAUTION

– When using the ACD “Silent Monitor” feature, in some states it is

illegal (or civilly actionable) to monitor telephone communications without

giving prior warning to all participants. These laws do not make the Silent

Monitor feature on a telephone system illegal. Before activating this feature,

please check applicable state and federal laws.

Action

Result

Press ON/OFF + 768 + Extension number you want

to monitor

OR...

The Silent Monitor feature is active, and
the extension is being monitored. (The
Silent Monitor key flashes green when
Silent Monitor is active.)

Press the FF key assigned as a Silent Monitor Key + Exten-
sion number you want to monitor*

OR...

Press only the Silent Monitor Key if the FF key has been
preprogrammed to monitor a specific extension number.
You do not need to enter the extension number.

FF Key Color

Definition

Possible Operation

Clear

Cannot monitor

None

Solid Red

Able to monitor

Press Silent Monitor key

Flashing Green

Not monitoring

On-Hook or CONF

Summary of Contents for S-ics

Page 1: ...ure Operation Technical Manual Panasonic Integrated Voice Data Solutions Before attempting to operate the S ICX please read these instructions completely S ICX Version 6 4 Issued April 2002 Revision A Issued April 2002 ...

Page 2: ...ring methods warrant The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or photographically is prohibited without permission of the Mat sushita Communication Industrial C...

Page 3: ...aller ID 28 Caller ID Alpha Tagging 29 Centrex PBX Compatibility 30 Class of Service 30 Class of Service Trunk Tie 30 Class of Service Ext Ext Restriction 31 Class of Service Extension Feature 31 Class of Service Exchange Line to Exchange Line Restriction 33 Class of Service Extension Station Timers 33 Data Security 34 Daylight Saving Time Summer Time 34 Day Night System Mode 35 Manual Day Night M...

Page 4: ...tension Name Assignments 48 Speed Dial Name Assignments 51 Network BLF 53 Network Facilities 54 Network Attendant Reversion 54 Network Call Routing 55 Network Call Transfer 55 Network Centralized Attendant 55 Network Centralized Voice Mail 56 Network Extension Calling 56 Network Flash Transfer 56 Network Hold 56 Network Paging 56 Network Transfer Recall 56 Tandem Connection 56 Non Blocking Archite...

Page 5: ...Access Ringing 68 DIL Delayed Incoming Ring Enhancement 69 Multiple Ringing 69 Virtual Port 70 Virtual Port used for Virtual Extension 70 Virtual Port used for Floating Hold 70 Voice Mail 71 PanaVOICE Panasonic s Digital Voice Mail System 71 Built In Voice Mail with Two Way Call Recording 71 Third Party Voice Mail Support 71 Voice over IP Trunk Lines 76 Chapter 4 User Maintenance 77 Introduction 7...

Page 6: ...5 Key Telephone Features 117 Key Telephone 120 Absence Message 120 Account Codes 122 Non Verified Account Codes 123 Verified Account Codes 123 Attendant Group Calls 124 Auto Repeat Dial 125 Background Music 126 Busy Override 127 Callback Request 128 Call Forwarding 129 Call Forwarding All Calls 129 Call Forwarding Busy 130 Call Forwarding No Answer 131 Call Forwarding All Calls and Do Not Disturb ...

Page 7: ...one 154 Changing the Display Contrast 154 Do Not Disturb 154 DP to DTMF Signal Conversion 156 DSS 72 Console 156 EM 24 Console 157 Flash 157 Flexible Function Keys 158 Handsfree Answerback 164 Handsfree Operation 165 Headset Operation 166 Hot Dial Pad 166 Hot Line 167 Intercom Calling 168 Last Number Redial 168 Line Appearances 169 DSS BLF Appearances 169 DIL Appearances 171 MCO Appearances 171 Me...

Page 8: ...e Access 202 MCO Line Preference 202 MCO Exchange Line Access 203 Trunk Queuing 204 Universal Night Answer to Page 205 Variable Mode 206 Voice Recognition 208 Volume Control 209 Walking TRS Call Barring Class of Service 210 Zip Mode 211 Chapter 6 DSLT Features 213 Digital Single Line Telephone 215 Absence Message 215 Account Codes 217 Non Verified Account Codes 218 Verified Account Codes 218 Atten...

Page 9: ...ised Transfer 235 Camping a Call Onto a Busy Extension 236 Camp On Call Waiting 237 Conference Calls 238 Do Not Disturb 239 DP to DTMF Signal Conversion 241 Flash 241 Hot Line 241 Intercom Calling 242 Last Number Redial 243 Message Waiting Callback 243 Offhook Signalling 244 Offhook Voice Announce 245 Onhook Dialling 246 Paging 247 Meet Me Answer 247 Room Monitoring 248 Speed Dialling 250 Personal...

Page 10: ...all Forwarding Busy 272 Call Forwarding No Answer 273 Call Forwarding and Do Not Disturb 274 Call Hold 274 System Hold 274 Floating Hold Retrieve Only 275 Exclusive Hold 276 Broker s Hold 277 Call Park 277 Call Pickup 279 Extension Group Pickup 279 Extension Direct Pickup 280 Trunk Group Pickup 280 Trunk Direct Pickup 281 Call Transfer 282 Supervised Transfer 282 Unsupervised Transfer 282 Camping ...

Page 11: ...System Speed Dial 296 Speed Dial Linking 297 Station Lockout 297 Step Call Reset Call 299 Timed Reminder Call 300 Trunk Access 301 Direct Trunk Access 301 MCO Trunk Access 301 Trunk Queuing 302 Universal Night Answer to Page 303 Walking TRS Call Barring Class of Service 303 Appendix A SBS VB 9 A Series Telephone Features 305 Appendix B Enhancements 309 Phase 4 5 309 Phase 5 0 310 Phase 6 1 311 Ind...

Page 12: ...Contents Section 700 Operation 12 S ICX International issued April 2002 S ICX 64 700 ...

Page 13: ...m Speed Dial SSD numbers and names extension names Verified ID codes Call Forward ID codes for Voice Mail Message Key ID codes Mode schedule Special Day mode Excep tion Day mode and Day of Week mode Key Telephone Features Key Telephone Features are available to System Key phones System Key phones are proprietary digital sets that provide feature access through a combina tion of feature keys and ac...

Page 14: ...Digital Service Unit DTMF Dual Tone Multifrequency FF Flexible Function HD High Density LCD Liquid Crystal Display LCR Least Cost Routing MCO Multiple CO Pooled Trunk Access MIS Management Information System MOH Music On Hold PNPDNPhantom Non Primary Directory Number PRI Primary Rate Interface PSD Personal Speed Dial SLT Single Line Telephone SMDR Station Message Detail Recorder SPI Service Provid...

Page 15: ...national issued April 2002 15 Chapter 2 List of Features This chapter contains the following tables which list the features available with the System Table Page System Features 16 Maintenance Features 17 Extension Features 18 ...

Page 16: ... ID 28 Caller ID Alpha Tagging 29 Centrex PBX Compatibility 30 Class of Service 30 Data Security 34 Daylight Saving Time Summer Time 34 Day Night System Mode 35 Digital Pad 38 Direct Inward System Access 39 Distinctive Ringing 40 Doorphone 40 Extension Interface 41 Flexible Numbering Plan 43 Flexible Slot 43 Hunting Groups 44 Internal Hold Tone 46 MCO Tenant Group 46 Memory Backup 46 Music on Hold...

Page 17: ...Extension 81 Set Call Forward ID Codes for Voice Mail 82 Set Call Forward No Answer Destination Extension 83 Set Caller ID Logging Extensions 84 Set Day of Week Mode 85 Set Exception Day Mode 87 Set Extension Names 89 Set Message Key ID Code 90 Set Mode Schedule 91 Set Personal Speed Dial Names 93 Set Personal Speed Dial Numbers 98 Set Send Text Messages 112 Set Special Day Mode 100 Set System Dat...

Page 18: ...Caller ID Call Log 144 Camp on Call Waiting 145 Conference Calls 148 Directory Numbers 149 Display Information 152 Do Not Disturb 154 DP to DTMF Signal Conversion 156 DSS 72 Console 156 EM 24 Console 157 Flash 157 Flexible Function Keys 158 Handsfree Answerback 164 Handsfree Operation 165 Headset Operation 166 Hot Dial Pad 166 Hot Line 167 Intercom Calling 168 Last Number Redial 168 Line Appearanc...

Page 19: ...aging 182 Ringing Line Preference 183 Room Monitoring 183 Silent Monitor 186 Speed Dialling 187 Station Lockout 197 Step Call Reset Call 199 Timed Reminder Call 200 Trunk Access 201 Trunk Queuing 204 Universal Night Answer to Page 205 Voice Recognition 208 Volume Control 209 Walking TRS Call Barring Class of Service 210 Zip Mode 211 Topic Page ...

Page 20: ...20 S ICX International issued April 2002 S ICX 64 700 Chapter 2 List of Features Section 700 Operation This page intentionally left blank ...

Page 21: ...n 27 Battery Backup 27 Call Progress Tones 28 Caller ID 28 Caller ID Alpha Tagging 29 Centrex PBX Compatibility 30 Class of Service 30 Class of Service Trunk Tie 30 Class of Service Ext Ext Restriction 31 Class of Service Extension Feature 31 Class of Service Exchange Line to Exchange Line Restriction 33 Class of Service Extension Station Timers 33 Data Security 34 Daylight Saving Time 34 Day Nigh...

Page 22: ...ies 54 Network Attendant Reversion 54 Network Call Routing 55 Network Call Transfer 55 Network Centralized Voice Mail 56 Network Extension Calling 56 Network Flash Transfer 56 Network Hold 56 Network Paging 56 Network Transfer Recall 56 Tandem Connection 56 Non Blocking Architecture 56 Power On Maintenance 57 Programming Devices 57 Telephone Programming 57 PCAS 57 QSIG ISDN Lines 58 Ringing Modes ...

Page 23: ... Interface ISDN BRI 66 Trunk Interface ISDN PRI 66 Trunk Interface Loop Start 67 Trunk Ringing Types 67 DDI Ringing 67 Direct Line Ringing 68 DIL Delayed Incoming Ring Enhancement 69 Direct Inward System Access Ringing 68 Multiple Ringing 69 Virtual Port 70 Virtual Port used for Floating Hold 70 Virtual Port used for Virtual Extension 70 Voice Mail 71 PanaVOICE Panasonic s Digital Voice Mail Syste...

Page 24: ...ime the call can be forwarded to other extensions or another hunt group The system allows up to 20 extensions to be included in an attendant group Hardware Requirements N A Considerations The System allows one attendant group for each system mode Day 1 Day 2 and Night An attendant group can contain both real extensions and virtual extensions If virtual several phones can be made to ring at the sam...

Page 25: ... Version 3 0 and higher Up to 2 supervisor IDs per system ACD Version below 3 0 Up to 4 voice ports per group Up to 4 voice ports per system 1 Music On Hold MOH source Main System MOH source 1 Management Information System MIS Monitor Port RS 232C Abandoned Call Report counter available with MIS reports This is not the same as the Abandoned Call Timer added to the Station Message Detail Recorder S...

Page 26: ...of ARS routing that upon ARS entry enter 9 directly selects an Exchange Line group and any dialled number modification Route List Selection A more complex routing that includes up to 5 alternative levels of route selection and includes TRS Call Barring level checking Time List Selection The most complex routing that determines the appropriate route list based upon the day and time Forced ARS is av...

Page 27: ... music or sound source to be used for background music and another music or sound source to be used for music on hold A typical advantage of this is playing a pre recorded promotional tape to held parties since many may be customers while providing a selected background music for use in the office Note CPC HS has only 1 input that is used for both BGM and MOH Hardware Requirements Both Background ...

Page 28: ... N A Caller ID Description Note Analog Caller ID is not available in the UK model A properly equipped system supports Caller ID a service offered by the network telephone service provider The Exchange sends calling number information to the system after the first ring Users with display telephones can see Caller ID information as incoming calls ring at their extension They can also access previous...

Page 29: ...call terminates Caller ID Alpha Tagging Description If the received Caller ID phone number matches any number in the System Speed Dials SSD SSD000 SSD199 then the associated SSD name can be displayed as the Caller ID information instead of the Caller ID phone number Alternatively the Direct Dial Inward DDI name may be displayed instead In Version 4 5 and higher Caller ID information will be shown ...

Page 30: ...th extensions and exchange lines use classes of service The System supports the following COSs for exchange lines and extensions COS Exchange Line Tie COS Ext Ext Restriction COS Extension Feature COS Exchange Line to Exchange Line Restriction Class of Service Trunk Tie Tie Trunk COS allows or restricts access to various features Each trunk is assigned to one of 16 exchange line classes of service...

Page 31: ...lasses of service 00 15 The following table shows the features that can be enabled disabled for each Extension COS Table 5 Extension COS 9 Brokers Hold for Network Calls 10 Priority Message Waiting Set Cancel 11 Network to Network Transfer 12 Camp On for Tie Lines Class of Service Features Number Feature 1 Intercom Call Type Tone Voice 2 Onhook Transfer at Ringback Allow Restrict 3 Onhook Transfer...

Page 32: ...ow Restrict 28 Manual Camp On Send Allow Restrict 29 Manual Camp On Receive Allow Restrict 30 Callback Request Send Allow Restrict 31 Callback Request Receive Allow Restrict 32 Exchange Line Queuing Allow Restrict 33 Manual DND Override Send Allow Restrict 34 Forced DND Override Allow Restrict 35 8 Party Conference Allow Restrict 36 Voice Call Send Allow Restrict 37 Voice Call Receive Allow Restri...

Page 33: ... functions may use system wide timers or Station Timer Class settings Up to eight Station Timer Classes may be specified Then an extension may be assigned a Station Timer Class The following table shows the extension timers that may be assigned on a class basis 48 OHVA Allow Deny 49 OHVA Answer Allow Deny 50 Call Waiting Answer at HOLD 51 On Hook Transfer with Floating Hold 52 54 Not Used 55 Stati...

Page 34: ... A Daylight Saving Time Summer Time CPC Version 4 5 and higher Description The Daylight Saving Time feature allows you to program the S ICX so that it automatically adjusts the system s internal timeclock forward or back on specific days of the year This time change is then reflected on the phone s display Key Telephone only Number Station Timer 1 Hold Recall Timer KTEL 2 Hold Recall Timer SLT 3 T...

Page 35: ...ight call handling However there are three night feature access codes Night Night 1 and Night 2 These three codes may be used to provide different two way Voice Mail messages i e Night may select one message Night 1 may select a different message and Night 2 may select a third message Typically the Day mode is used for normal call processing of outside calls TRS Call Barring calls and attendant ca...

Page 36: ...d 2 Night Attend Group Same for Night 1 and 2 Night 1 Message Night 2 Night TRS Mode Same for Night 1 and 2 Night Ring Pattern Same for Night 1 and 2 Night Attend Group Same for Night 1 and 2 Night 2 Message Switch Mode Procedure Indication Toggle Day 1 Day 2 and Night Modes 1 Press the ON OFF key Intercom dial tone ON OFF LED lights 2 Enter 760 UK HK or 760 3 Press the ON OFF key ON OFF LED goes ...

Page 37: ...Day 2 and Night Modes 1 Press the ON OFF key Intercom dial tone ON OFF LED lights 2 Enter 760 3 Press the ON OFF key ON OFF LED goes off If changing to Day 2 mode Green LED lights If changing to Night mode Red LED lights If changing to Day 1mode LED goes off Day 2 Mode 1 Press the ON OFF key Intercom dial tone ON OFF LED lights 2 Enter 761 for the Day 2 Feature code 3 Press the ON OFF key ON OFF L...

Page 38: ...rth the System can be programmed to not operate in the automatic mode for those days The System will stay in the same mode for the period The mode may be manually changed at any time For instance the System can be set to automatically enter Day 1 mode at 8 00 a m on weekdays and enter Night mode at 5 00 p m on weekdays All incoming calls TRS Call Barring and attendant group handling would change a...

Page 39: ... reasons sixteen incoming DISA ID codes Toll Restriction Service TRS Call Barring class can be assigned If a code is assigned it must be entered as soon as the DISA exchange line answers Operation To make a DISA call to an extension To make a DISA call to an outside number Hardware Requirements N A Action Result 1 From an outside location enter the DISA exchange line number DISA dial tone 2 If an ...

Page 40: ...Line Telephone DSLT can also be set to Distinctive Ringing on an extension basis Hardware Requirements N A Considerations N A Doorphone Description The doorphone allows visitors to announce their presence from the office door etc When the button on the doorphone is pressed one or more phones ring in the System When answered a two way conversation is made between the doorphone and the answering pho...

Page 41: ...e Adaptor VB 3473UK Exchange Lines connected to the Doorphone Adaptor signal the designated extension when the sensor is tripped Considerations The exchange line connected to the sensor must be a dial pulse DP exchange line Extension Interface The System supports a full array of extension devices including the following Panasonic s proprietary key telephones Standard analog devices Dial Pulse DP D...

Page 42: ...re Requirements N A Considerations The CPC card provides 4 DTMF receivers Traffic levels may require that one or more MFR DTMF circuit cards be installed Each MFR card provides 8 DTMF decoders ISDN BRI S Point Interface The System supports ISDN BRI terminal devices for connection as extensions The BRI provides 2 B bearer plus 1 D data channel support 2B D 144kbps or 192 kbps Hardware Requirements ...

Page 43: ...e and two patterns of feature codes dialled at busy tone Feature access codes can be used when replacing another PBX system with an ICX system Rather than learning the new access codes the System feature access codes can be changed to match the old system As a result telephone users are less confused by the change and the requirement for retraining is reduced Two sets of feature access codes are a...

Page 44: ...s is useful in presenting calls to selected members first Pilot Distributed Hunt Group Pilot Distributed Hunt Group directs calls to a pilot number The System reviews who received the last call and begins hunting with the next member If the last member in the group is reached and no member is available the hunt continues with the first member and proceeds forward After a complete search and no ava...

Page 45: ...ion including virtual extensions Hardware Requirements N A Considerations If a member of the hunt group has Do Not Disturb DND or Call Forwarding All set that phone is temporarily removed from the hunt group If a member of the hunt group has Call Forwarding Busy set and the extension is busy the call goes to the next phone in the hunt group If all members are busy for the duration of the busy queu...

Page 46: ...roup has 5 auto exchange line selections available By default the first auto exchange line selection is seized by entering 9 the second by entering 81 etc The number of MCO tenant groups available depends on the number of ports in the system as follows S ICX 1 to 12 MCO tenant groups Hardware Requirements N A Considerations When you first assign an exchange line to Trunk Tenant Group from the init...

Page 47: ...or advertisements if desired Note CPC HS has only 1 input that is used for both BGM and MOH Hardware Requirements The music source must be purchased separately It is not provided with the System Considerations Name Assignments Description Names may be assigned to the following Extensions Exchange Lines Direct Dial Inwards DDIs Personal Speed Dials PSDs Systems Speed Dials SSDs Exchange Line names ...

Page 48: ...ys where XXX extension number 7 Press the FL R key to clear the existing data A B C D E F XXX displays where XXX extension number 8 Enter the extension name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 49 If using a small display phone press the appropriate one touch key See Example 2 on page 50 9 Use the bottom row of FF keys to select...

Page 49: ...al issued April 2002 49 Example 1 Large Display Phone To enter D a Press the first soft key on the top left b Press the fourth FF key from the left on the bottom row To enter o a Press the third soft key from the top right b Press the third FF key from the left on the bottom row ...

Page 50: ... to press See step 7 8 above To enter D a Press the first one touch key from the left on the bottom row b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row b Press the third FF key from the left on the bottom row G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp ...

Page 51: ...aintenance features See Chapter 4 User Maintenance of this document Speed Dial Name Assignments You can assign names to PSD numbers from a display telephone without entering the programming mode If allowed in the Extension COS you can also assign names to SSD numbers Operation PSD Names To set PSD names using a large display or small display phone Action Result 1 Lift the handset or press the ON O...

Page 52: ...letter See Example 1 Large display phone on page 49 See Example 2 Small display phone on page 50 Notes Press the key to erase a single entry Press the key to enter a space 8 Repeat steps 6 7 as many times as necessary to enter the desired PSD name Note Press the FL R key to clear the entire entry 9 Press the HOLD key when finished Next PSD bin number displays 10 To enter another speed dial name re...

Page 53: ...ere in the network Setting up the Network BLF Display system includes configuring a Server PC Client PCs and Browser PCs to work with networked ICX S ICX systems An API card and Network BLF specific programming is required For detailed installation and setup instructions see Section 565 Network BLF Display System Administrator Manual 8 Enter the speed dial name If using a large display phone press...

Page 54: ...old Network Hold Recall Network Paging Network Transfer Recall Tandem Calling The system also supports Voice over IP Trunk networking as described in Voice over IP Trunk Lines on page 76 For more information see 562 VoIP TRK Refererence for ICX and S ICX For more information on System Networking see the System Networking Reference Manual Feature availability depends on CPC version and system confi...

Page 55: ...ected in a network to direct calls to a specific tie line based on the number dialled The call does not leave the network Network Call Transfer Network Call Transfer allows a call at an extension to be transferred to another extension in the network Network Centralized Attendant Network Centralized Attendant allows callers from one node to dial the operator in another node by dialing 0 ...

Page 56: ...ou cannot establish a conference call between nodes and only one party can place the call on hold Network Paging Network Paging allows users on one System to page on another System when the appropriate Class of Service COS allows Network Transfer Recall Network Transfer Recall allows a call which has been transferred to another node to recall back to the transferring extension Tandem Connection Ta...

Page 57: ...d down Hardware Requirements N A Considerations N A Programming Devices Description The dealer may program the System either by using A digital key telephone equipped with display PCAS Telephone Programming The System can be fully programmed from an extension telephone equipped with 12 FF keys and a display While major system configuration changes may be more easily performed using PCAS all progra...

Page 58: ...eference Hardware Requirements QSIG PRI 23 HK PRI 30 UK card Considerations See Section 570 QSIG Reference Ringing Modes Description The System supports multiple types of Exchange Line ringing including the following Day 1 Day 2 Night Ringing Day 1 Day 2 Night Delayed Ringing DDI Day Night Ringing DDI Day Night Busy Delayed Ringing Busy Lamp Field Immediate Ringing Busy Lamp Field Delayed Ringing ...

Page 59: ...ons Delayed ringing destinations can be set for Day 1 Day 2 and Night modes Exchange Line Delayed Ringing is also available for hunt group pilot numbers Hardware Requirements N A Considerations N A DDI DID Day Night Ringing Note Analog DID is not available in the UK TX or EX model Incoming DDI calls can be set to ring at day destinations when the system is in day mode and ring at night destination...

Page 60: ...Appearances on page 169 Busy Lamp Field Delayed Ringing Extensions that have Direct Station Select DSS BLF FF keys assigned may be set to delay ring on those keys Hardware Requirements N A Considerations ISDN phones may not set BLF ringing For more information on BLF ringing see Line Appearances on page 169 Slide Ringing Similar to Delayed Ringing Slide Ringing allows an alternate position to answ...

Page 61: ...61 Alarm Ringing Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a predetermined time This can be very useful in alerting others to pick up unanswered calls Hardware Requirements N A Considerations If slide ringing is enabled it will override alarm ringing ...

Page 62: ...lls Table 8 Priority of outgoing call condition codes For example an outgoing call is an LRS Outgoing call L but it is also a transferred call The Call Logging data condition code will be T to indicate that the call was an Outgoing Transfer A transferred call s condition code takes precedence over the type of call LRS Outgoing call L Table 9 Priority of incoming call condition codes For example an...

Page 63: ...Cannot display Flash or Pause If a number is hidden will appear instead of digits will stay with the call even if the call is transferred For Format 2 an I Proceeds the digits if it is an incoming call Accounting Code 10 digits max Verified Account Code Verified Account Code table number V001 to V500 DISA Security Code ID DISA ID code table number D001 D016 Caller Data Formats 2 and 3 only Format ...

Page 64: ...rride Description System Speed Dial SSD numbers may be used to outdial calls from extensions that otherwise have outgoing call restrictions i e Toll Restriction Service TRS Call Barring Hardware Requirements N A Considerations N A Toll Restriction Service Call Barring Description Toll Restriction Service TRS Call Barring allows access levels including the prohibition of long distance calls or afte...

Page 65: ...ls Hardware Requirements N A Considerations The dialling restrictions included in this feature help prevent unauthorized outgoing calls It is possible however to program your System to allow SSD to override TRS Call Barring Trunk Access Groups Description Exchange Lines can be placed in exchange line groups When a exchange line group is accessed the System automatically selects an open exchange li...

Page 66: ...e Line card supports 1 to 4 digit dial pulse 10 pps or Dual Tone Multifrequency DTMF signalling DDI numbers must be between 0 and 9999 Trunk Interface ISDN BRI The System supports ISDN BRI with the VB 44530 ISDN BRI interface unit The VB 44530 is a T Point ISDN BRI that supports 2 B bearer channels and 1 D data channel 2B D 144kbps or 192kbps This unit connects to an ISDN Data Service Unit DSU Poi...

Page 67: ...xchange Line to be directed to ring to a specific extension or group of extensions etc based upon the final digits dialled These final digits are received from the DDI exchange line and compared to a DDI Table that determines where the calls should ring Depending on the assignments in the DDI Table names or exchange line numbers are displayed Names can be up to 10 digits long DDI Ringing can be ve...

Page 68: ...e of the line since it has a more limited use Prior to Version 4 5 it was impossible to distinguish between Private Line incoming calls and Directory Number incoming calls Version 4 5 and higher allows the person receiving the call to easily distinguish between these types of incoming calls Hardware Requirements N A Considerations If the DDI DL destination is a Directory Number DN the call goes to...

Page 69: ...used for the following Delayed Ringing extension destinations Speed Dial Hunt Group Number Attendant Group Number ERA Number Hardware Requirements N A Considerations N A Multiple Ringing Description Multiple Ringing allows Exchange Line calls into the System to be directed to ring multiple extensions in the System This can be very useful when anyone in a group may answer a call This can also be ve...

Page 70: ...es and set to ring Any call directed to the virtual port extension number will ring the assigned telephone s Virtual extensions provide a mechanism for ringing multiple phones simultaneously For instance a Direct Inward Dialling DDI entry can only be set to ring to one extension number However if the DDI is set to ring a virtual extension and the virtual extension is assigned to ring keys on multi...

Page 71: ...nstalled inside the S ICX cabinet and it is customized in system programming Each Built In Voice Mail system supports up to 248 private extension mailboxes plus another 6 for general use and can store up to 40 hours of messages Up to 16 users can simultaneously access a single Voice Mail system These are some of the functions of Built In Voice Mail Extensions can be automatically assigned mailboxe...

Page 72: ...rements of the Voice Mail system The answer code may be up to 4 characters and consist of the characters 0 9 and pause If the called extension does not answer and is forwarded to Voice Mail the System sends a Call Forward ID code back to the Voice Mail system During transmission of the answer signal code other DTMF digits and functions from the ICX extension are ignored The Voice Mail port must be...

Page 73: ...e REDIAL Hardware Requirements N A Considerations Each pause is a fixed 1 second delay If you do not assign a Voice Mail ID Code the DDI digits will be sent to voice mail Only one Voice Mail ID Code is available for the system Disconnect Signal Beginning with CPC Version 3 0 either busy tone or silence can be sent to a third party voice mail system when the caller hangs up High Priority Message Wa...

Page 74: ...ieve a message at Voice Mail Hardware Requirements N A Considerations N A Voice Mail Transfer Key Description The Voice Mail Transfer VM TRF key allows you to transfer calls to voice mailboxes without waiting for voice mail to answer You can assign a Voice Mail Transfer key from a phone or through system programming Two Voice Mail Transfer keys are available VM Transfer Key 1 will transfer to a vo...

Page 75: ...ing section Up to ten digits can be stored The system responds to key operations during the transfer in the following ways Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Press the FF key to be assigned as the Voice Mail Transfer key 4 Press REDIAL and 74nnnn VM Transfer Key 1 where nnnn is the voice mail extension number or Press REDIAL and 75nnn...

Page 76: ...ppearance hold for example the system will keep the call in the talk state and will not allow the voice mail transfer to be initiated If the VM TRF key stores a number other than a voice mail extension number the system does not send DSS BLF information or the extension number that is dialled after pressing VM TRF Voice over IP Trunk Lines Version 6 2 and later Description A VoIP Voice over Intern...

Page 77: ...D Code Topic Page Introduction 77 About User Programming 79 Set Absence Messages 80 Set Call Forward Busy Destination Extension 81 Set Call Forward ID Codes for Voice Mail 82 Set Call Forward No Answer Destination Extension 83 Set Caller ID Logging Extensions 84 Set Day of Week Mode 85 Set Exception Day Mode 87 Set Extension Names 89 Set Message Key ID Code 90 Set Mode Schedule 91 Set Personal Spe...

Page 78: ...uting and built in voice mail call messages differently depending upon whether the system is in Day 1 mode Day 2 mode or Night mode With User Maintenance you can program the System for mode schedule mode schedule for special day mode schedule for exception days and day of the month patterns System Speed Dial SSD Assignment including SSD number and name Text Message Replies TRF of CFID Verified Acc...

Page 79: ...Backs out of the address menu levels MENU Ignored PREV At menu level moves to the previous screen At data entry ignored NEXT At menu level moves to the next screen At data entry ignored VOLUME down Scrolls through the same address level ascending VOLUME up Scrolls through the same address level descending FF1 PSD Assignment menu FF2 SSD Assignment menu FF3 Extension Name menu FF4 Verified ID Code ...

Page 80: ...the HOLD key Enter Msg displays 5 Enter the Message number 0 9 6 Press the HOLD key A B C D E F X displays where X Absence Message number 7 Enter the Absence Message up to 15 characters If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 95 If using a small display phone press the appropriate one touch key See Example 2 on page 96 Note Press t...

Page 81: ...red Absence Message displays 12 Repeat steps 7 11 until all Absence Messages are entered 13 Press the MEMORY key to exit the entry mode Enter Msg displays 14 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displays OR ON OFF LED goes off Action Result 1 If not already in User Maintenance mode enter User Main tenance mode...

Page 82: ...Call Forward Busy destinations for additional extensions press the volume up and down key or press the HOLD key to move to the desired Extension 11 Repeat steps 9 11 until all extension are entered 12 Press the MEMORY key to exit the entry mode 13 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the ON OFF key 81 User MAINT displays OR ON OFF LED goe...

Page 83: ...L R key 8 Press the HOLD key to store the entry Next extension number displays 9 To set additional Call Forward ID codes press the volume up or down key or press the HOLD key to move to the desired extension Desired extension displays 10 Repeat steps 7 9 until all Call Forward ID codes are set 11 Press the MEMORY key to exit the entry mode CF ID EXT Number displays 12 To return to the top menu lev...

Page 84: ...ation extension 9 Press the HOLD key to store the entry Next extension number displays 10 To set Call Forward No Answer destinations for additional extensions press the volume up and down key or press the HOLD key to move to the desired Extension 11 Repeat steps 9 11 until all extension are entered 12 Press the MEMORY key to exit the entry mode 13 To return to the top menu level 81 press the PROG ...

Page 85: ...dy in User Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 79 81 User MAINT displays 2 At the 81 level enter 10 3 Press the HOLD key 8110 CID Logging EXT displays 4 Press the HOLD key CID Logging displays 5 Enter log control number 6 Press the HOLD key 7 Dial the extension number 8 Press the HOLD key to store the entry Next log control displays 9 To set CID...

Page 86: ... no pattern 1 pattern 1 2 pattern 2 3 pattern 3 for the first Sunday Note To clear an entry or existing data press the FL R key 8 Press the HOLD key to store the entry Next Day of Week mode displays 9 To set additional Day of Week modes press the volume up or down key or press the HOLD key to move to the desired mode Desired Day of Week mode displays 10 Repeat steps 7 9 until the remaining days in...

Page 87: ...an specify up to 6 exception day periods Operation To set the Exception Day Modes Tuesday 302 309 316 323 330 Wednesday 303 310 317 324 331 Thursday 304 311 318 325 332 Friday 305 312 319 326 333 Saturday 306 313 320 327 334 Action Result 1 If not already in User Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 79 81 User MAINT displays 2 At the 81 level ent...

Page 88: ... the volume up or down key or press the HOLD key to move to the desired mode Desired Exception Day mode displays 12 Repeat steps 7 11 until all Exception Day modes are set Up to 6 exception periods may be specified Note The entry positions are listed in Table 11 on page 88 13 Press the MEMORY key to exit the entry mode 2 Mode Except Day displays 14 To return to the top menu level 81 press the PROG...

Page 89: ...ss the HOLD key 8103 Extension Name displays 4 Press the HOLD key 0 EXT Number Name displays 5 Press the HOLD key Enter EXT displays 6 Dial the extension number 7 Press the HOLD key A B C D E F XXX displays where XXX extension number 8 Enter the extension name If using a large display phone press the soft key next to the desired row of letters See Example 1 on page 95 If using a small display phon...

Page 90: ...ey to store the entry Next extension number displays 12 To set additional extension names press the volume up and down key or press the HOLD key to move to the desired SSD 13 Repeat steps 8 12 until all extension names are entered 14 Press the MEMORY key to exit the entry mode Enter EXT displays 15 To return to the top menu level 81 press the PROG key OR To exit the User Maintenance mode press the...

Page 91: ...se REDIAL key To clear an entry or existing data press the FL R key 8 Press the HOLD key to store the entry Next extension number displays 9 To set additional Message Key ID codes press the volume up or down key or press the HOLD key to move to the desired extension Desired extension number displays 10 Repeat steps 7 9 until all Message Key ID codes are set 11 Press the MEMORY key to exit the entr...

Page 92: ...entry Next pattern mode displays 10 To set additional mode schedules press the volume up or down key or press the HOLD key to move to the desired mode Desired pattern mode displays 11 Repeat steps 6 10 until all patterns and modes are set There are 3 total patterns with 5 start time modes each Note Entry Positions are listed in Table 12 on page 92 12 Press the MEMORY key to exit the entry mode 0 M...

Page 93: ... names using either a large display or small display phone Pattern 2 Start Time HHMM 10 12 14 16 18 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 11 13 15 17 19 Pattern 3 Start Time HHMM 20 22 24 26 28 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 21 23 25 27 29 Action Result 1 If not already in User Maintenance mode enter User Main tenance mode See To enter User Mainte...

Page 94: ... Use the bottom row of FF keys to select a single letter See Example 1 Large Display Phone on page 95 See Example 2 Small Display Phone on page 96 Notes Press the key to erase a single entry Press the key to enter a space 13 Repeat steps 11 12 as many times as necessary to enter the desired speed dial name Note Press the FL R key to clear the entire entry 14 Press the HOLD key to store the entry N...

Page 95: ...00 S ICX International issued April 2002 95 Considerations N A Example 1 Large Display Phone To enter D a Press the first soft key on the top left b Press the fourth FF key from the left on the bottom row To enter o a Press the third soft key from the top right ...

Page 96: ...FF key from the left on the bottom row Example 2 Small Display Phone Refer to the following diagram to determine which one touch key to press To enter D a Press the first one touch key from the left on the bottom row G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp ...

Page 97: ...ance S ICX 64 700 S ICX International issued April 2002 97 b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row b Press the third FF key from the left on the bottom row ...

Page 98: ...isplays 4 Press the HOLD key 0 PSD Number displays 5 Press the HOLD key EXT Number displays 6 Dial the extension number 7 Press the HOLD key Enter PSD XXX displays where XXX dialled extension number 8 Enter the PSD bin number 80 99 9 Press the HOLD key YYY ZZ displays where XXX extension number YYY assigned name and ZZ PSD bin number 10 Enter the PSD digits to be dialled Note To clear an entry or ...

Page 99: ...the 81 level enter 11 3 Press the HOLD key 8111 Text Message displays 4 Enter 0 5 Press the HOLD key 8111 0 Send Message displays 6 Press the HOLD key Enter Msg displays 7 Enter the Message number 0 9 8 Press the HOLD key A B C D E F X displays where X Send Text Message number 9 Enter the Text Message up to 15 characters If using a large display phone press the soft key next to the desired row of ...

Page 100: ...ess the HOLD key to store the entry Next message number displays 13 To set additional text Messages press the volume up or down key or press the HOLD key to move to the desired Send Text Message Desired Text Message displays 14 Repeat steps 9 13 until all Send Text Messages are entered 15 Press the MEMORY key to exit the entry mode Enter Msg displays 16 To return to the top menu level 81 press the...

Page 101: ...ss the HOLD key 1002 S Day 01 1 Mode displays 11 Enter the desired mode for Special Day 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 Note To clear an entry or existing data press the FL R key 12 Press the HOLD key Next Special Day mode displays 13 To set additional Special Day modes press the volume up or down key or press the HOLD key to move to the desired mode 14 Repeat steps 7 13 until a...

Page 102: ...005 1007 1009 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1002 1004 1006 1008 1010 Special Day 2 Date MMDD 1011 Start Time HHMM 1012 1014 1016 1018 1020 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1013 1015 1017 1019 1021 Special Day 3 Date MMDD 1022 Start Time HHMM 1023 1025 1027 1029 1031 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1024 1026 1028 1...

Page 103: ... 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1057 1059 1061 1063 1065 Special Day 7 Date MMDD 1066 Start Time HHMM 1067 1069 1071 1073 1075 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1068 1070 1072 1074 1076 Special Day 8 Date MMDD 1077 Start Time HHMM 1078 1080 1082 1084 1086 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1079 1081 1083 1085 1087 FF8 1 07 1 ...

Page 104: ... 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1101 1103 1105 1107 1109 Special Day 11 Date MMDD 1110 Start Time HHMM 1111 1113 1115 1117 1119 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1112 1114 1116 1118 1120 Special Day 12 Date MMDD 1121 Start Time HHMM 1122 1124 1126 1128 1130 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1123 1125 1127 1129 1131 FF8 1 07 ...

Page 105: ... 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1145 1147 1149 1151 1153 Special Day 15 Date MMDD 1154 Start Time HHMM 1155 1157 1159 1161 1163 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1156 1158 1162 1162 1164 Special Day 16 Date MMDD 1165 Start Time HHMM 1166 1168 1170 1172 1174 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1167 1169 1171 1173 1175 FF8 1 07 ...

Page 106: ...4 1196 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1189 1191 1193 1195 1197 Special Day 19 Date MMDD 1198 Start Time HHMM 1199 1201 1203 1205 1207 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1200 1202 1204 1206 1208 Special Day 20 Date MMDD 1209 Start Time HHMM 1210 1212 1214 1216 1218 Mode 0 5 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 1211 1213 1215 1217 1...

Page 107: ... 3 Press the HOLD key 0 YYMMDD Date displays 4 Enter the year two characters month two characters and day two characters Note To clear an entry or existing data press the FL R key 5 Press the HOLD key 1 HHMM Time displays 6 Enter the hour two characters and minute two characters Note To clear an entry or existing data press the FL R key 7 Press the HOLD key 2 Day of the Week displays 8 Enter the d...

Page 108: ...e Action Result 1 If not already in User Maintenance mode enter User Main tenance mode See To enter User Maintenance mode on page 79 81 User MAINT displays 2 At the 81 level enter 02 3 Press the HOLD key 8102 SSD Assignment displays 4 Enter 2 5 Press the HOLD key 2 SSD Index displays 6 Press the HOLD key Enter Index displays 7 Enter the SSD Index number 1 2 8 Press the HOLD key A B C D E F XXX dis...

Page 109: ...e 2 Small Display Phone on page 96 Notes Press the key to erase a single entry Press the key to enter a space 11 Repeat steps 9 10 as many times as necessary to enter the desired SSD name Note Press the FL R key to clear the entire entry 12 Press the HOLD key to store the entry Next SSD index number displays 13 To set additional SSD index names press the volume up or down key or press the HOLD key...

Page 110: ...y phone press the appropriate one touch key See Example 2 on page 96 Note Press the FL R key to clear any existing data 10 Use the bottom row of FF keys to select a single letter See Example 1 Large Display Phone on page 95 See Example 2 Small Display Phone on page 96 Notes Press the key to erase a single entry Press the key to enter a space 11 Repeat steps 9 10 as many times as necessary to enter...

Page 111: ...NT displays 2 At the 81 level enter 02 3 Press the HOLD key 8102 SSD Assignment displays 4 Press the HOLD key 0 SSD Number displays 5 Press the HOLD key Enter SSD displays 6 Enter the SSD bin number 00 79 or 000 799 7 Press the HOLD key SSDXXX XXX displays where XXX SSD bin number 8 Enter the SSD digits to be dialled Note Press the FL R key to clear an entry or any existing data 9 Press the HOLD k...

Page 112: ...tenance mode on page 79 81 User MAINT displays 2 At the 81 level enter 11 3 Press the HOLD key 8111 Text Message displays 4 Enter 1 5 Press the HOLD key 8111 1 Reply Message displays 6 Press the HOLD key Enter Msg displays 7 Enter the Message number 0 9 8 Press the HOLD key A B C D E F X displays where X Reply Text Mes sage number 9 Enter the Text Message up to 15 characters If using a large displ...

Page 113: ...eration 10 Use the bottom row of FF keys to select a single letter See Example 1 Large Display Phone on page 95 See Example 2 Small Display Phone on page 96 Notes Press the key to erase a single entry Press the key to enter a space 11 Repeat steps 9 10 as many times as necessary to enter the desired Text Message Note Press the FL R key to clear the entire entry 12 Press the HOLD key to store the e...

Page 114: ...ied Account Codes must be unique If there is a matching entry entered the System will not accept the entry and will double beep Note To clear an entry or existing data press the FL R key 9 Press the HOLD key 0002 X XXX TRS Class displays where X TRS Class 10 Enter the TRS Call Barring Class to be associated with the Verified Account Code entry 11 Press the HOLD key to store the entry 0001 YYY disp...

Page 115: ...er MAINT displays 2 At the 81 level enter 08 3 Press the HOLD key 8108 Walking TRS Cod displays 4 Press the HOLD key Walking ID Ext displays 5 Dial the extension number 6 Press the HOLD key Walking ID XXX displays 7 Enter the 4 digit Walking TRS Call Barring Code 8 Press the HOLD key to store the entry Next extension number displays 9 To set additional extension Walking TRS Call Barring Codes pres...

Page 116: ...116 S ICX International issued April 2002 S ICX 64 700 Chapter 4 User Maintenance Section 700 Operation This page intentionally left blank ...

Page 117: ...s 123 Attendant Group Calls 124 Auto Repeat Dial 125 Background Music 126 Busy Override 127 Callback Request 128 Call Forwarding 129 Call Forwarding All Calls 129 Call Forwarding Busy 130 Call Forwarding No Answer 131 Call Forwarding All Calls and Do Not Disturb 132 Call Hold 132 System Hold 133 Floating Hold 134 Exclusive Hold 134 Broker s Hold 135 Call Park 136 Extension Group Pickup 138 Extensi...

Page 118: ...sole 157 Flash 157 Flexible Function Keys 158 Handsfree Answerback 164 Handsfree Operation 165 Headset Operation 166 Hot Dial Pad 166 Hot Line 167 Intercom Calling 168 Last Number Redial 168 Line Appearances 169 DSS BLF Appearances 169 DIL Appearances 171 MCO Appearances 171 Message Key 172 Message Waiting Callback 173 Mute Function 175 Offhook Monitor 175 Offhook Signalling 176 Offhook Voice Anno...

Page 119: ...Assignments 192 Station Lockout 197 Step Call Reset Call 199 Timed Reminder Call 200 Trunk Access 201 Exchange Line Key Access 201 Direct Exchange Line Access 202 MCO Line Preference 202 MCO Exchange Line Access 203 Trunk Queuing 204 Universal Night Answer to Page 205 Variable Mode 206 Voice Recognition 208 Volume Control 209 Walking TRS Call Barring Class of Service 210 Zip Mode 211 Topic Page ...

Page 120: ...e features and Help screens Figure 2 Large Display Key Telephone Absence Message Description Extension users can leave text messages on their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Any one of the following messages can be selected Messages 5 to 9 have no default message text All the messages can be changed through system pr...

Page 121: ...00 11 Return 11 00 615 Return 6 15 1035 Return 10 35 Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Absence Message code default 729 Enter Msg Code displays 3 Enter the Absence Message number See Table 14 above Enter XXXX Hold In Meeting displays 4 If desired enter the 4 digit returning time Absence message displays 5 Press HOLD key ABS MSG Accepted display...

Page 122: ...registered Then later the Call Logging reports will show the Code dialled for each call and even sort the report by these Codes There are two different types of account codes Non Verified and Verified Account Codes Prior to Version 5 0 the maximum amount of account code numbers for both types could range from 1 10 digits Beginning with Version 5 0 a second mode has been added that allows the user ...

Page 123: ...nter an account code before making a call To enter an account code during an outside call Verified Account Codes Stations restricted from outside call origination by TRS Call Barring can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS Call Barring After a call is made the Call Logging record for the call will show the verified account code Action Result 1...

Page 124: ...ion by dialling the designated attendant number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Verified Account ID code default 8 Enter Account displays 3 Enter the Account Code 10 digits max Specified code displays 4 Press the key Specified account code displays 5 Press a vacant trunk key or enter a Trunk Access Code default 9 Exchange Line Key LED lights ...

Page 125: ...ile receiving busy tone on an outside call the System automatically redials the number The System continues to redial the number at set intervals until the called number answers the caller hangs up or the maximum of 15 redial attempts is made Operation To use Auto Repeat Dial Hardware Requirements N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the attendant...

Page 126: ...GM and MOH Operation To turn Background Music on To turn Background Music off Hardware Requirements The music source must be purchased separately It is not provided with the System Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Background Music code default 30 BGM ON displays 3 Replace the handset or press the ON OFF key Action Result 1 L...

Page 127: ...ff If the Override Alert Tone is enabled the tone will be sent to both parties when a call is overridden Beginning with Version 4 5 and higher certain extensions can be excluded from busy override based on Class of Service Action Result 1 Press the lit direct trunk key Alert tone sounds to both phones Sys tem programming required Connected to both parties Action Result 1 Lift the handset or press ...

Page 128: ...cel a Callback Request Hardware Requirements N A Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number Dialled extension number displays Busy tone 3 Enter the Callback Request code default 3 Ringback tone 4 Replace the handset after you hear the ringback tone System calls back when called extension becomes free Action Result 1 Li...

Page 129: ...is set Operation To set Call Forwarding All Calls To cancel Call Forwarding All Calls Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 721 For another extension enter 741 UK HK or 741 3 If setting Call Forwarding for another extension dial the number of the extension whose calls you wish to forward...

Page 130: ...f setting Call Forwarding for another extension dial the number of the extension whose calls you want to forward 4 Enter the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programmed into speed dialling For informa tion see...

Page 131: ...ll Forwarding for another extension dial the number of the extension whose calls you wish to forward 4 Dial the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programmed into speed dialling For informa tion see Speed Dialli...

Page 132: ...ll Forwarding No Answer and or Call Forwarding Busy are set Cancelling one mode only affects that mode however the other modes will remain set until cancelled individually An auto camp on to a busy extension will forward to the Call Forward No Answer destination A manual camp on to a busy extension will not forward If Call Forwarding No Answer and DND are both set calls immediately forward to the ...

Page 133: ...ther than the one that put it there To retrieve a held call on a specific exchange line Hardware Requirements N A Considerations N A Action Result 1 While on a call press the HOLD key Intercom dial tone Hold CO XXX displays where XXX outside line number Action Result 1 Press the line key that is flashing green or press the HOLD key if a non appearing trunk call CO XXX displays where XXX outside li...

Page 134: ... Floating Hold orbit number Operation To place a call on Floating Hold To retrieve a call from Floating Hold Hardware Requirements N A Considerations The number of floating hold orbits available may very depending on the Station Floating Park Hold Pickup setting FF1 0 02 0025 The call pickup access code can set to 9 default The 9 access code operates as follows Action Result 1 While on a call pres...

Page 135: ... HOLD key Broker s Hold Broker s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key Operation To place a call on Broker s Hold Action Result 1 While on a call press the trunk key used for the call or press the HOLD key Intercom dial tone Hold CO XXX displays where XXX outside line number Action Result 1 Press the trunk key on which the call is held T...

Page 136: ...xtension to retrieve the call Beginning with Version 5 0 the user may park the call at another extension by pressing the BLF key In addition an Extension Group Pickup code allows the user to pick up a Transfer Recall only on non appearing calls a Hold Recall and a Station Park Recall Operation To park a call on this extension To retrieve a call parked at the originating extension from another exte...

Page 137: ...t held call If a transfer is performed the remaining held call would be the call transferred not the parked call Depending on the Station Floating Park Hold Pickup setting FF1 0 02 0025 the call pickup access code can set to 9 default 773 The 9 access code operates as follows Action Result 1 Press the HOLD key Current call on hold CO HOLD XX displays where XX exchange line number 2 Enter the Call ...

Page 138: ...own extension group Call Pickup External Calls You can pick up only external calls ringing within your own extension group Specified Group Pickup You can pick up a call ringing to an extension in another extension group Operation To use Extension Group Pickup All Calls To use Extension Group Pickup External Calls Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter t...

Page 139: ...l ringing the first member will be picked up first Extension Direct Pickup Extension Direct Pickup allows you to answer a call to another extension by dialling the number of the ringing extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Specified Group Pickup code default 703 3 Enter the number of the call pickup group 01 72 where the call is ringing ...

Page 140: ...ware Requirements N A Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Extension Direct Call Pickup code default 704 3 Dial the number of the ringing extension Extension number or outside phone number displays 4 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Interco...

Page 141: ... You can also use the Camp on feature to transfer a call to a busy extension Supervised Transfer When completing a supervised transfer the transferring party remains on the line until the third party answers then he she announces the call Operation To supervise the transfer of a call to another extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Exchan...

Page 142: ...Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Seize an exchange line line and dial the number to which the call is to be transferred 3 When the call is answered inform the third party of the transfer Talk EXT XXX displays where XXX extension 4 Complete the transfer If On Hook Transfer is enabled for your Extension COS complete the transfer by replacing the handset or pres...

Page 143: ...call cannot be picked up during conversation Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Press a vacant trunk key or enter an exchange line access code default 9 3 Dial the number to which the call is to be transferred 4 Complete the transfer If On Hook Transfer is enabled for your Extension COS complete the transfer by replacing the handset or pressing the ON OFF key I...

Page 144: ...led and the second outside party is busy the transferred party will receive busy Caller ID Call Log Description Note Analog Caller ID is not available in the UK model The Call Log keeps a record of Caller ID calls to individual phones The Call Log allows you to view Caller ID calls that have been sent to your phone and if desired return a call Calls are shown in order with the most recent call app...

Page 145: ...0 digits If the local calling area requires 7 digit dialling the call log outdialling will not operate properly Camp on Call Waiting Description If you dial a busy extension you can camp onto that extension and send a Call Waiting signal to the called party The called party then needs only to replace the handset and pick it up again to be automatically connected to the new call The called party ca...

Page 146: ...ergency 0 User Defined Message No Message Text Message No Message Text 1 Take A Message 6 User Defined 2 Please Hold 7 User Defined 3 Will Call Back 8 User Defined 4 Transfer 9 User Defined 5 Unavailable 0 User Defined Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number Wait XXX displays where XXX extension number name Called party hears alert to...

Page 147: ... message send and text message reply requires display Key Telephones Also Text Message Send and Text Message Reply keys must be programmed on the telephones Action Result 1 Press the MSG FF key 2 Enter the Send Text Message number 1 9 0 See Table 16 on page 145 for the send text messages The send text message appears on the busy telephone display Action Result 1 Press the MSG FF key 2 Enter the Re...

Page 148: ... System in order to conference more than three parties Considerations If all the internal parties hang up the conference call will be disconnected If the internal party remains in the conversation the conference call remains in progress When three or four parties are conferenced a built in 4 party conference circuit is used If no 4 party conference circuit is available a conference cannot be estab...

Page 149: ...ary Directory Number PDN Up to three appearances of the PDN may be assigned to keys on a key telephone This allows for multiple calls on the same DN When a DN is assigned to an FF key on another telephone it is considered a Non Primary Directory Number NPDN Up to three NPDN appearances of the same DN may be assigned to keys on a telephone This allows calls to the DN to appear on multiple telephone...

Page 150: ...rectory Number PDN or NPDN To originate a call using a Non Primary Directory Number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone The first available PDN key lights 2 If dialling an outside call dial the outside line group access code default 9 or 81 84 Outside dial tone CO XXX displays where XXX line number 3 Dial the phone number or extension number Dialed number di...

Page 151: ...e ON OFF key Intercom dial tone 2 Press the desired NPDN key The NPDN key lights The call is received Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone The first available PDN key lights 2 Enter the Direct Call to PDN access code default 766 3 Dial the extension number Action Result 1 Place the current call on hold Intercom dial tone 2 Enter the Direct Call to PDN access ...

Page 152: ...able to the NPDN conversation Do Not Disturb DND can only be set through the PDN but cannot be set through the NPDN Timed Reminder Alarm Setting is set through the PDN but cannot be set through the NPDN Offhook Voice Announce is available to PDN conversation but not available to the NPDN conversation The appearance of incoming trunk calls have the following priority if the keys are set to the same...

Page 153: ...ormation is displayed on the second line of an LCD display when an incoming call is received during conversation If a second incoming call is from another extension the LCD displays the extension name or number If the second incoming call is from an Exchange the LCD displays the CID information transmitted from the caller Caller ID displays the second incoming call as follows Figure 4 Normal Incom...

Page 154: ...e display Function Ext Allows you to assign frequently used telephone features for easy access Most items found under Function System can be assigned to the Function Ext area in any order you desire For additional information see Section 400 Programming Large LCD Display During Idle The large display telephone may optionally be set to return to a selected idle screen after the user goes on hook If...

Page 155: ...r press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set Cancel code default 720 DND CD LED light goes off DND Cleared displays 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set by Other Phone code default 740 Enter DND EXT displays 3 Dial the ex...

Page 156: ...Console Description The DSS 72 console is a 72 key console that can be attached to a key telephone The 72 keys on the DSS 72 can be programmed as Direct Station Select DSS keys for internal lines In addition to providing direct station selection the DSS keys also provide Busy Lamp Fields BLFs that allow you to monitor the status of other extensions The LED lights red when the assigned extension is...

Page 157: ...are Requirements EM 24 console VB D631UK UK or VB 44320 HK Taiwan Malaysia Indonesia Considerations N A Flash Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FL R or PROG key Exchange Line programming determines whether your phone reseizes the out...

Page 158: ...the Fixed Feature code or your System s Flexible Feature code when programming FF keys Table 18 on page 160 reflects both Fixed Feature codes and the System defaults for Flexible Feature codes Operation To assign Fixed Feature codes to an FF key To assign Flexible Feature Codes to an FF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key F displays ...

Page 159: ...s as listed in the table below Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the PROG key 3 Press the FF key that was programmed Programmed code displays 4 Press the HOLD key Cleared Function displays Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the CONF key C displays 3 Press the FF key to be checked Programmed data disp...

Page 160: ...one No held calls Current call talk will be released phone gets internal dial tone Feature Description REDIAL Fixed Feature Code additional digits to program into key Default Flexible Feature Code if not listed must use Fixed Feature Code Trunk Key Exchange Line 1 96 MCO Key 1 Auto Select Pattern 1 5 MCO Incoming Trk Grp 00 99 Virtual Port Key 9 Virtual Port 001 96 BLF DSS Outgoing 9 Extension 0 9...

Page 161: ...6 Call Forward All Set 70 Extension 0 9999 721 Call Forward All Clear 09 731 Call Forward All Set from another extension 10 741 Call Forward All Clear from another extension 11 751 Call Forward No Answer Set 71 Extension 0 9999 723 Call Forward No Answer Clear 12 733 Call Forward No Answer Set from another extension 13 743 Call Forward No Answer Clear from another extension 14 753 Call Forward Bus...

Page 162: ...3 Direct Call Pickup 73 Extension 0 9999 704 Trunk Call Pickup 34 0 Headset Mode On Off 35 Conference Key 36 Transfer Key 37 Program Key 38 Recall Flash Key 39 PSD Name Assignment 40 Ext Directory Name Assignment 41 Speed Dial Directory Name Assignment 42 MCO 1 Access initial setting 9 43 9 MCO 2 Access initial setting 81 44 81 MCO 3 Access initial setting 82 45 82 MCO 4 Access initial setting 83 ...

Page 163: ... 67 774 Release Key 68 Answer Key 69 OHVA Key 70 Split Key 71 Walking TRS Call Barring Key 72 ANY Key 8 Up to 4 digits 0 9 or Station Lockout Set Own Ext 01 746 Station Lockout Set Other Ext 02 747 Station Lockout Cancel Other Ext 03 748 Walking TRS Call Barring Station Lockout Security Code Change 04 749 Callback Cancellation 58 769 Zip Mode On Off toggle 73 Direct Call to a PDN Ext 74 766 UNA Pi...

Page 164: ...s Both the called and calling parties must belong to an Extension Class of Service COS that allows Voice Calling ACD 2 Wrap Key 88 Text Message Sent 75 Message code no 0 9 Text Message Reply 76 Message code no 0 9 Note The following feature keys were added with Version 4 5 Message and Voice Mail Key 76 Ext No 0 9999 Silent Monitor Key 77 Ext No 0 9999 768 Call Record Key 78 Ext No 0 9999 Room Moni...

Page 165: ...Handsfree Operation Description Handsfree Operation allows you to use all available System features without lifting the handset Any speakerphone can be operated handsfree Operation To initiate Handsfree Operation Action Result 1 Press the ON OFF key Phone is offhook with access to full range of calling features ...

Page 166: ...rdware Requirements A headset must be installed Considerations Intercom Dial Tone is enabled disabled regardless of Headset mode per programming for the Extension Class of Service COS Hot Dial Pad Description The dial pad on digital key phones can be designated as hot on an extension by extension basis The Hot Dial Pad allows the user to initiate a call without going offhook Extensions with the Ho...

Page 167: ...When the extension is on a call Hardware Requirements N A Considerations Paging The Hot Dial Pad cannot be used to initiate a page Hot Line Description Hot Line enables you to immediately connect to another pre assigned extension or speed dial number simply by lifting the handset You do not have to dial any digits Operation To immediately connect to a pre assigned extension or speed dial number Ha...

Page 168: ...ing the Tone Voice Call feature access code Operation To make a call using Intercom Calling Hardware Requirements N A Considerations The Handsfree Answerback feature can be used to respond to only voice calls from other extensions not tone calls Both the called and calling parties must belong to an Extension COS that allows Voice Calling Last Number Redial Description Last Number Redial allows you...

Page 169: ... provide ring or delayed ring monitor For example you can set extension A as a DSS BLF ringing key on extension B When extension A rings the LED of the DSS BLF key on extension B flashes and the phone rings Ringing or delayed ringing can be set on extensions which have a BLF key The LED of the DSS BLF key flashes green during ringing and the display shows the BLF extension number When extension A ...

Page 170: ...er DSS Only No Pick Up No Ring 9 Ext Yes Yes No No No Yes DSS BLF Immediate Ring 81 Ext Yes Yes Yes Yes No Yes DSS BLF Delayed Ring 82 Ext Yes Yes Yes No Yes Yes DSS BLF No Ring 83 Ext Yes Yes Yes No No Yes Action Result 1 Press the PROG key 2 Press the FF key to be assigned the DSS BLF appearance 3 Press the REDIAL key 4 Enter the code for the desired DSS BLF mode as follows 9 Ext DSS Mode Only 8...

Page 171: ...ll even if the trunk is set to ring If another extension answers the call the LED on the telephone will light solid red Operation Hardware Requirements N A Considerations N A MCO Appearances Description You can make and receive trunk calls using an MCO key Each extension can have up to 5 MCO keys An MCO key can be assigned to any of the pooled exchange line groups Pressing the MCO key is the same ...

Page 172: ... left by another extension you can press the MSG FF key to place an automatic callback to that extension If more than one callback message has been received pressing the MSG FF key performs auto callback in the order received Priority Message Wait Callback One Touch Voice Mail Access You can press the MSG FF key to automatically access your voice mailbox The phone will dial your voice mailbox and ...

Page 173: ...nly when the phone is idle or receiving internal dial tone Auto callback is always enabled for large display phones Messages are accessed in a first in first out order for Message Wait except Priority Message Wait which is typically sent by Voice Mail Message Waiting Callback Description If you try to call an extension that is busy or does not answer you can leave a message wait indication at that...

Page 174: ...p flashes at called exten sion MSG EXT XXX displays where XXX calling extension number or name of calling extension displays at called extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Message Wait Callback code default 6 or press the MSG FF key if using a large display phone OR Press the Flexible Function FF Key assigned as a Message Callback Key Ve...

Page 175: ... only VB D4 VB D6 VB 442XX Series phones have the fixed MIC key so others must assign an FF key as a MIC key Offhook Monitor Description Offhook Monitor lets you put a call on speaker while the handset is offhook You can still communicate with the other party via the handset but you will also be able to hear the other party on the phone s speaker The other party can only hear what is transmitted t...

Page 176: ...signal during a call Note For details about handling multiple calls see Call Hold on page 132 Hardware Requirements N A Considerations The trunk call type may be multiple ring direct BLF Ring or camp on The System does not send the offhook signal under the following conditions During a conference call During an OHVA or Busy override Action Result 1 During a handset call press the ON OFF key Other ...

Page 177: ...ramming See Set Text Message Replies on page 112 for more information on setting Text Message Replies Prior to the release of Version 1 0 it was not possible for a caller to activate the OHVA feature when a call was placed to an available second or third Directory Number DN key Beginning with Version 4 5 the calling party can activate the OHVA feature even when the second and or third DN key is av...

Page 178: ...on Result 1 Press the HOLD key to put the current call on hold Current call on hold 2 Dial the extension number to which the call is being trans ferred Busy signal 3 Enter OHVA feature access code default 8 and announce the call to be transferred 4 If transfer is Not accepted retrieve the call by pressing the associ ated flashing MCO key if an appearing call or by pressing the HOLD key if a non ap...

Page 179: ...ed If the split key is pressed again to terminate the OHVA conversation the Split key extinguishes If you make an OHVA to an SLT the SLT user and the other party will hear the announcement Text message reply requires Display Key Telephones Also a Text Message Reply key must be programmed on the replying telephone One Touch Keys Description You can use one touch keys to store telephone numbers spee...

Page 180: ...ey Intercom dial tone 2 Press the PROG key 3 Press the one touch key to be programmed 4 Press the MEMORY key 5 Enter the SSD bin number that contains the first part of the number to be dialled 6 If a pause is required press the FL R key Pause occurs between access code and telephone number R displays 7 Repeat steps 4 5 up to 5 more times for each additional speed dial number to be chained 8 Press ...

Page 181: ...hook Dialling is a standard feature for key telephones where you can dial onhook using the dialpad one touch keys or FF keys Operation To dial onhook Hardware Requirements N A Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the CONF key C displays 3 Press the one touch key to be checked Programmed data displays 4 Replace the handset or press t...

Page 182: ...one If someone in the paging group initiates a page assigned FF key LEDs on all other telephones will light solid red until the page has been terminated If an external paging system has been connected pages can be made to paging groups 0 9 through the external speakers Voice paging can also be heard over the extensions in groups 0 9 An extension can belong to more than one paging group Only one pa...

Page 183: ...abled in Extension Programming you must press the line key or enter the feature code for incoming pick up in order to answer a call Room Monitoring Version 4 5 and higher Description This feature allows the user to monitor the sounds in a room from another extension or room The transmitter in the telephone handset is used as a remote microphone for monitoring these sounds To activate this feature ...

Page 184: ...onitored extension has an LCD display a confir mation message will also be shown Press an FF key assigned with the monitored access code Action Result 1 Placing the handset back on hook or pressing ON OFF Monitored mode is cancelled Extension returns to idle 2 Pressing digits 0 9 PROG CONF MIC MENU PREV NEXT REDIAL MEMORY FF Key No response is given Extension remains in monitored mode 3 FL R Monit...

Page 185: ...sion will remain in the monitored mode and can be accessed by any other extension allowed to access the room monitoring mode A room cannot be monitored from more than one extension at a time If an attempt is made to monitor an extension while the extension is being monitored the user will hear a fast busy tone ISDN s point extensions cannot access the Room Monitor feature in either the monitor or ...

Page 186: ...e extension COS CAUTION When using the ACD Silent Monitor feature in some states it is illegal or civilly actionable to monitor telephone communications without giving prior warning to all participants These laws do not make the Silent Monitor feature on a telephone system illegal Before activating this feature please check applicable state and federal laws Action Result 1 Press ON OFF 768 Extensi...

Page 187: ...ure Up to 20 PSD numbers can be stored in PSD bins numbered 80 99 You can assign up to 10 PSD numbers to the one touch keys on a non display or small display phone and up to 20 PSD numbers to the soft keys on a large display phone Once the PSD numbers have been assigned you dial them by pressing the appropriate key For additional information see One Touch Keys on page 179 You can also enter a name...

Page 188: ... 80 99 5 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Press the CONF key C displays 3 Press the MEMORY key 4 Enter the PSD bin number 80 99 Programmed data displays 5 If you want to check the next PSD number press the HOLD key 6 Replace the handset or press the ON OFF key Action Result 1 Lift the han...

Page 189: ... Must precede and follow the digits that you do not want displayed Example MEMORY 2 555 4143 MEMORY 2 Note The System has two levels Trunk Level and Intercom Level If set at Trunk Level default you must enter the code for Intercom Level when programming a feature access code or extension number for speed dialling If the System is set at Intercom Level you must enter the MCO Code when programming a...

Page 190: ...key Stored Spd Dial displays 6 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Press the MEMORY key OR Enter the Speed Dial Originate code default 80 A displays 4 Enter the SSD bin number 00 79 or 000 799 5 Complete the call and replace the handset or press the ON OFF k...

Page 191: ...by pressing the keys in the desired sequence This can be useful for prepending account codes or long distance carrier access codes etc Note Before linking multiple SSD numbers to a PSD bin the SSD bins must already have been programmed with the appropriate speed dial information Operation To link multiple SSD numbers to a PSD bin Action Result 1 Lift the handset or press the ON OFF key Intercom di...

Page 192: ...000 799 that contains the first part of the number to be dialled 7 Repeat steps 5 6 up to 5 more times for all additional SSDs to be dialled 8 Press the HOLD key when finished Stored PSDXXX displays Action Result 1 If necessary select the exchange line group 9 or 81 84 Normally the exchange line is selected by the speed dial numbers 2 Press the PSD key Action Result 1 Lift the handset or press the...

Page 193: ... soft key next to the desired row of letters See Example 1 on page 194 If using a small display phone press the appropriate one touch key See Example 2 on page 195 Note Press the FL R key to clear any existing data 7 Use the bottom row of FF keys to select a single letter See Example 1 Large display phone on page 194 See Example 2 Small display phone on page 195 Notes Press the key to erase a sing...

Page 194: ...ess the soft key next to the desired row of letters See Example 1 on page 194 If using a small display phone press the appropriate one touch key See Example 2 on page 195 9 Use the bottom row of FF keys to select a single letter See Example 1 Large display phone on page 194 See Example 2 Small display phone on page 195 Notes Press the key to erase a single entry Press the key to enter a space 10 R...

Page 195: ...S ICX 64 700 S ICX International issued April 2002 195 b Press the fourth FF key from the left on the bottom row To enter o a Press the third soft key from the top right b Press the third FF key from the left on the bottom row Example 2 Small Display Phone ...

Page 196: ...ich one touch key to press See step 7 8 above To enter D a Press the first one touch key from the left on the bottom row b Press the fourth FF key from the left on the bottom row To enter o a Press the third one touch key from the left on the top row G H I J K L M N O P Q R S T U V W X A B C D E F Y Z a b c d e f g h i j k l m n o p q r s t u v w x y z sp ...

Page 197: ... Maintenance features See Chapter 4 User Maintenance of this document Station Lockout Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone When the Station Lockout feature is in use the TRS Call Barring Class of your telephone is changed Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Call...

Page 198: ... Station Lockout security code Cleared St Lock displays 4 Replace the handset or press the ON OFF key The telephone display returns to the nor mal display Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Station Lockout Set for another extension feature code default 747 Enter Lock EXT displays 3 Dial the extension number to activate station lockout St Lock Se...

Page 199: ...set the Station Lockout feature Step Call Reset Call Description If you dial a busy extension the system allows you to quickly dial another extension by simply pressing the last digit of the new extension number Operation To use Step Call Reset Call to dial another extension after a busy extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Walking TRS C...

Page 200: ...ed Reminder Call feature Operation To set the Timed Reminder Call feature To cancel the Timed Reminder Call feature Hardware Requirements N A Considerations An alarm tone default 16 seconds will be issued at the specified time Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Timed Reminder Set code default 31 Enter Alarm hhmm displays 3 Enter the time you wan...

Page 201: ... later Trunk Access Description The System supports the following ways to seize an idle exchange line to make an outside code Trunk Access Direct Exchange Line Access MCO Line Preference MCO Exchange Line Access Exchange Line Key Access You can access an outside line by pressing a trunk key Operation To access an outside line Hardware Requirements N A Considerations N A Action Result 1 Press a vac...

Page 202: ... picking up the handset When you go offhook the MCO 1 exchange line group is automatically accessed Operation To place a call using MCO Line Preference Hardware Requirements N A Considerations You can press the ON OFF key to get intercom dial tone Action Result 1 Lift the handset or press the ON OFF key 2 Enter the Direct Exchange Line Access code default 88 Dialled number displays 3 Enter the des...

Page 203: ... group can support up to 50 outside lines Each MCO Tenant Group can have up to 5 MCO exchange line access codes System defaults for MCO exchange line access codes are displayed in the following table MCO1 can have up to 5 exchange line groups assigned by the Advanced Exchange Line Group feature MCO1 access code is used for Automatic Route Selection ARS access code Table 20 MCO Exchange Line Access...

Page 204: ...700 Operation Trunk Queuing Description When you try to originate a call by MCO enter 9 and all outside lines in a exchange line group are busy the System can call you when a line becomes free Simply pick up the handset and dial the telephone number when the Exchange Line Callback alert tone rings ...

Page 205: ...NA sends incoming calls for selected trunks to ring external paging speakers UNA calls can be picked up from any extension provided the extension s Class of Service COS allows UNA answer Beginning with Version 4 5 and higher this feature can be programmed so that incoming calls ring on both external paging speakers and at extensions with CO MCO appearances on FF keys Key Telephones only Action Res...

Page 206: ...r phone is in the following state While receiving intercom Dial Tone or during dialling up to 10 functions While receiving intercom ringback tone up to 5 functions While receiving intercom busy tone up to 10 functions While talking in intercom mode during trunk seizure or during trunk talk up to 5 functions Each extension may have customized soft key features available The customization must be pr...

Page 207: ...ress the NEXT or PREV keys on the large display tele phone or the up or down arrow keys on the small display telephones until the desired function appears 2 Press the soft key next to the desired function The variable mode function executes Action Result 1 Press the ON OFF key 2 Press the Variable Mode FF key AUTO FNC Mode displays 3 Press the ON OFF key again Action Result 1 Press the ON OFF key ...

Page 208: ...ws you to dial another extension or a speed dial number using verbal commands You can also quickly access various telephone features by voice Hardware Requirements VB D411DSVUK VB 44224 12 Key Telephone required VB 44101 Voice Recognition Adaptor required Action Result 1 Press the ON OFF key 2 Using the FUNCTION EXT menu display the desired extension function location see Flexible Screen Positions...

Page 209: ...e is in use To adjust ringer volume while your phone is idle Hardware Requirements N A Considerations Extension programming determines whether or not you can set separate volume levels for trunk incoming ring tone and intercom ring tone Action Result 1 Press the VOLUME up or down key During ringing to adjust intercom or incoming ring tone During a call to adjust handset or speaker volume Intercom ...

Page 210: ...n one extension Walking TRS Call Barring COS mode is kept until the user goes on hook ARS and TRS Call Barring dialling privileges follow the Walking TRS Call Barring COS Before entering a new Walking TRS Call Barring COS code you must first clear the existing code When Walking TRS Call Barring COS is used Wxxxx where xxxx is the user s extension number appears in Call Logging Action Result 1 Lift...

Page 211: ...rating a Key Telephone in headset mode Operation To enter or cancel Zip Mode Hardware Requirements N A Considerations Call forward takes precedence over zip mode Action Result 1 Press the ON OFF key 2 Press the PROG key and dial 80 OR Press the ZIP key When entering Zip mode ZIP Mode On displays When cancelling Zip mode ZIP Mode Off displays 3 Press the ON OFF key ...

Page 212: ...212 S ICX International issued April 2002 S ICX 64 700 Chapter 5 Key Telephone Features Section 700 Operation ...

Page 213: ...l 220 Background Music 221 Busy Override 222 Callback Request 222 Call Forwarding 223 Call Forwarding All Calls 223 Call Forwarding Busy 224 Call Forwarding No Answer 225 To cancel Call Forwarding and DND 226 Call Hold 227 System Hold 227 Floating Hold 228 Exclusive Hold 229 Broker s Hold 229 Call Park 232 Call Pickup 232 Extension Group Pickup 232 Extension Direct Pickup 233 Trunk Group Pickup 23...

Page 214: ...Signalling 244 Offhook Voice Announce 245 Onhook Dialling 246 Paging 247 Meet Me Answer 247 Room Monitoring 248 Speed Dialling 250 Personal Speed Dial 250 System Speed Dial 252 Speed Dial Linking 253 Step Call Reset Call 250 Station Lockout 255 Timed Reminder Call 257 Trunk Access 258 Direct Trunk Access 258 MCO Trunk Access 259 Trunk Queuing 260 Universal Night Answer to Page 260 Walking TRS Call...

Page 215: ...ck Reference Figure 7 DSLT Absence Message Description Extension users can leave text messages related to their phones when they are away When the unattended extension is dialed the text message displays on the caller s phone Any one of the following messages can be selected Messages 5 to 9 have no default message text All the messages can be changed through system programming DIGITAL BUSINESS SYS...

Page 216: ... In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Return 9 Return 9 00 11 Return 11 00 615 Return 6 15 1035 Return 10 35 Action Result 1 Lift the handset Intercom dial tone 2 Enter the Absence Message code default 729 3 Enter the Absence Message number See Table 21 above 4 If desired ...

Page 217: ...ifferent types of account codes Non Verified and Verified Account Codes Prior to Version 5 0 the maximum amount of account code numbers for both types could range from 1 10 digits Beginning with Version 5 0 a second mode has been added that allows the user to set the maximum amount of account code numbers from 1 4 digits An account code error will occur when more than the maximum number of digits ...

Page 218: ...ation To enter an account code before making a call To enter an account code during an outside call Verified Account Codes Stations restricted from outside call origination by Toll Restriction Service TRS Call Barring can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS Call Barring After a call is made the Call Logging record for the call will show the ve...

Page 219: ...rring as shown in the following table Attendant Group Calls Description You can call the attendant group from any extension by dialling the designated attendant number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Verified Account ID code default 8 3 Enter the Account Code 10 digits 4 Press a vacant Exchange Line key or enter an exchange line access code d...

Page 220: ...to Repeat Dial Description If you press the REDIAL key while receiving busy tone on an outside call the System automatically redials the number The System continues to redial the number at set intervals until the called number answers the caller hangs up or the maximum of 15 redial attempts is made Operation To use Auto Repeat Dial Hardware Requirements N A Considerations N A Action Result 1 Lift ...

Page 221: ...Background Music on To turn Background Music off Hardware Requirements The music source must be purchased separately It is not provided with the System Considerations N A Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Background Music code default 30 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Inter...

Page 222: ...k Request Description If you dial a busy extension Callback Request enables the System to call you back when that extension becomes free When you answer the System automatically rings the called party again Operation To set a Callback Request Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Dial the extension number Busy tone 3 Enter the Busy Override code default 9 Al...

Page 223: ...alternate extension Call Forwarding All Calls Call Forwarding Busy Call Forwarding No Answer Call Forwarding All Calls When Call Forwarding All Calls is set all incoming calls to an extension are immediately forwarded Operation To set Call Forwarding All Calls Action Result 1 Lift the handset System automatically redials extension Action Result 1 Lift the handset Intercom dial tone 2 Dial the Call...

Page 224: ...sed for Call Forwarding must already be programmed into speed dialling For instruc tions see Speed Dialling on page 250 5 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Cancel Call Forwarding code For your extension enter 731 For another extension enter 751 3 If cancelling Call Forwarding for another e...

Page 225: ...ing must already be programmed into speed dialling For instruc tions see Speed Dialling on page 250 5 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the appropriate Cancel Call Forwarding code For your extension enter 732 For another extension enter 752 3 If cancelling Call Forwarding for another extension dial the ex...

Page 226: ...o Answer can both be set at the same time 4 Dial the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be programmed into speed dialling For instruc tions see Speed Dialling on page 250 5 Replace the handset or press the ON OFF k...

Page 227: ...orward No Answer destination You can cancel both Call Forwarding and DND by entering 7 Call Hold Description The system provides the following types of Call Hold System Hold Floating Hold Exclusive Hold Broker s Hold Call Park Station System Hold You can place either an outside or intercom call on System Hold You can retrieve a call placed on System Hold from any extension that has a line appearan...

Page 228: ... The call can be placed in a Floating Hold orbit and that orbit number announced during the page The paged party can then pick up the call by dialling the orbit number Operation To place a call on Floating Hold To retrieve a call from Floating Hold Hardware Requirements N A 2 Enter the Specified Exchange Line Answer code default 0 3 Enter the exchange line number Action Result 1 Press the HOLD key...

Page 229: ...d To retrieve a call from Exclusive Hold Hardware Requirements N A Considerations Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key Broker s Hold Broker s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key Operation To place a call on Broker s Hold System Size Virtual Line Number and Operation 96 01 09 Floating Hol...

Page 230: ...with Version 5 0 an Extension Group Pickup code allows the user to pick up a Transfer Recall only on non appearing calls a Hold Recall and a Station Park Recall Operation To park a call on this extension To retrieve a call parked at the originating extension from another extension To park a call at another extension Action Result 1 While on a call press the HOLD key Current call on hold 2 Enter th...

Page 231: ...hold and the last call is parked the other call is then considered the last held call If a transfer is performed the remaining held call would be the call transferred not the parked call 3 Dial the extension number to receive the parked call 4 If necessary page the party that needs to retrieve the call Action Result 1 At the extension with the transferred park call lift the hand set or press the O...

Page 232: ...n pick up a call ringing anywhere within your own extension group Call Pickup External Calls You can pick up only external calls ringing within your own extension group Specified Group Pickup You can pick up a call ringing to an extension in another extension group Operation To use Extension Group Pickup All Calls To use Extension Group Pickup External Calls Action Result 1 Lift the handset or pre...

Page 233: ...sion Direct Pickup Hardware Requirements N A Considerations N A Trunk Group Pickup Exchange Line Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming exchange line group Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Specified Group Pickup code default 703 3 Enter the number of the call pickup group 01 72 where the c...

Page 234: ...dware Requirements N A Considerations Call on exclusive hold cannot be picked up Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Exchange Line Group Pickup code default 709 3 Complete the call and replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Exchange Line Direct Pickup cod...

Page 235: ...ther extension To supervise the transfer of a call to an outside number Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before the third party answers Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Dial the extension number to which the call is to be trans ferred 3 When the call is answered inform the third party of the transf...

Page 236: ...ansferring extension Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Dial the extension number to which the call is to be trans ferred 3 Complete the transfer by replacing the handset or pressing the ON OFF key Action Result 1 While on a call press the HOLD key Intercom dial tone 2 Enter a exchange line access code 3 Dial the number to which the call is to be transferred 4 ...

Page 237: ...nge line on hook transfer restriction is enabled a blind transfer will result in the loss of the second call but the second call will be kept on hold If not enabled and the second outside party is busy the transferred party will receive busy Camp On Call Waiting Description If you dial a busy extension you can camp onto that extension and send a Call Waiting signal to the called party The called p...

Page 238: ...the conference and the total number of parties does not exceed 8 Only one operation is used to establish and add to a conference You simply have to place the current call on hold dial the next party and press the CONF key No different operation or access code is required to add additional parties to the call When no optional conference card is installed the system supports the following types of f...

Page 239: ... be established When a fifth party is added the conference is moved to a conference circuit on the 8 party conference card If an 8 party conference circuit is not available a fifth party cannot be added to a conference Once an 8 party conference circuit is used it continues to be used as long as the conference continues An 8 party conference card supports up to four 8 party conference circuits How...

Page 240: ... Enter the DND Set Cancel code default 720 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set Cancel code default 720 3 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the DND Set by Other Phone code default 740 3 Dial the extens...

Page 241: ...outgoing timers Operation To switch from DP to DTMF dialling Hardware Requirements N A Considerations N A Flash Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH key Exchange Line programming determines whether your phone reseizes the outside ...

Page 242: ... of the default you can toggle between voice or tone calling by entering the Tone Voice Call feature code For example if the extension default is tone calling you can make a voice call to another extension by entering the Tone Voice Call feature access code Operation To make a call using Intercom Calling Action Result 1 Lift the handset or press the ON OFF key Automatically connected to pre assign...

Page 243: ...tically redial the last number dialled Hardware Requirements N A Considerations Extension Class of Service COS determines whether Last Number Redial can be used for both intercom and trunk calls or trunk calls only Message Waiting Callback Description If you try to call an extension that is busy or does not answer you can leave a message wait indication at that extension requesting a return call A...

Page 244: ...ndset or press the ON OFF key Intercom dial tone 2 Dial the extension number Ring or busy tone 3 While the telephone is still ringing or when you hear the busy tone enter the Message Wait Set code default 4 4 Replace the handset or press the ON OFF key Message lamp flashes at called extension Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Message Wait Callb...

Page 245: ...ide Data Privacy is enabled The receiving telephone is a 3rd party voice mail Offhook Voice Announce Description You can interrupt a busy extension when making an Intercom Call and then use the Off Hook Voice Announce OHVA feature to make an announcement that only the called party can hear You can also transfer a held call to a busy extension after making the announcement using this feature Operat...

Page 246: ...ialling allows users to dial without lifting the handset However the Digital Single Line Telephone DSLT does not have a microphone so you must lift the handset to talk Operation To use onhook dialling Action Result 1 While on a call press the HOLD key Current call on hold 2 Dial the extension number to which the call is being trans ferred Busy signal 3 Enter OHVA feature access code default 8 and ...

Page 247: ... using Meet Me Answer Hardware Requirements External relays amplifier and speakers are required for external paging Considerations If an external paging system has been connected pages can be made to paging groups 0 9 through the external speakers Voice paging can also be heard over the extensions in groups 0 9 An extension can belong to more than one paging group Action Result 1 Lift the handset ...

Page 248: ...n the room The monitored extension can be enabled using a SLT DSLT or Key Telephone No special programming is required to allow an extension to enable the monitored mode Operation To set up the monitored extension Additional operations may be performed from the monitored extension when it is in monitored mode Note When a monitored extension receives a call the caller hears a busy tone Action Resul...

Page 249: ... text message Silent Monitor Hardware Requirements N A Considerations If the monitored extension is placed on hook while Room Monitoring is activated the monitoring extension will hear a fast busy tone Action Result 1 Dial the monitoring extension access code default 776 and the extension number of the monitored extension OR The monitoring extension enters the mon itoring mode If the monitored ext...

Page 250: ...ature in either the monitor or monitored modes A monitoring extension cannot forward a call on hold to a monitored extension A monitored extension cannot receive a transferred call If DND is enabled on either the monitoring or monitored extension DND status is displayed on the calling extension s telephone If the monitoring or monitored extension has an absence message set the absence message will...

Page 251: ...the PSD bin number 80 99 4 Dial the phone number 5 Press the HOLD key 6 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Press the MEMORY key OR Enter the Speed Dial Originate code default 80 4 Enter the PSD bin number 80 99 5 Complete the call and replace the handset or...

Page 252: ...eed dialling If the System is set at Intercom Level you must enter the MCO Code when programming an outside number for speed dialling System Speed Dial You can store frequently called numbers using the SSD feature Either 80 or 800 SSD numbers can be programmed depending on how the System is configured In an 80 SSD number system the SSD numbers are stored in bins 00 79 In 800 SSD number systems the...

Page 253: ...ed sequence This can be useful for prepending account codes or long distance carrier access codes etc Note Before linking multiple SSD numbers to a PSD bin the SSD bins must already have been programmed with the appropriate speed dial information 5 Press the HOLD key 6 Replace the handset or press the ON OFF key Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 If neces...

Page 254: ...bin number 00 79 or 000 799 that contains the first part of the number to be called 7 Repeat steps 5 6 up to 5 more times for all additional SSDs to be dialled 8 Press the HOLD key when finished Action Result 1 If necessary select the exchange line group default 9 or 81 84 Normally the exchange line is selected by the speed dial numbers 2 Press the MEMORY key 3 Enter the PSD bin number 80 99 Actio...

Page 255: ...ckout feature To activate Station Lockout feature for another extension To cancel Station Lockout feature for another extension Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout feature code default 746 3 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout Cancel feature code default 746 3 Enter the Walking TRS Call Barr...

Page 256: ...de station lockout using Walking TRS Call Barring feature Step Call Reset Call Description If you dial a busy extension the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number Operation To use Step Call Reset Call to dial another extension after a busy extension 3 Dial the extension number to activate station lockout 4 Enter the Walking...

Page 257: ...t no 9 Timed Reminder Call Description Your telephone can act as an alarm clock with the Timed Reminder Call feature Operation To set the Timed Reminder Call feature To cancel the Timed Reminder Call feature 2 Dial an extension number Busy tone 3 Dial the last digit of the next extension number Action Result 1 Lift the handset or press the ON OFF key Intercom dial tone 2 Enter the Timed Reminder S...

Page 258: ...ess Description The System supports the following ways to seize an idle exchange line to make an outside call Direct Exchange Line Access MCO Exchange Line Access Direct Trunk Access Extensions can seize a specific exchange line for outgoing calls Extensions can also use Direct Exchange Line Access to test exchange lines or to access data exchange lines Operation To use Direct Exchange Line Access...

Page 259: ...ups Each exchange line group can support up to 50 outside lines Each MCO Tenant Group can have up to 5 MCO exchange line access codes System defaults for MCO exchange line access codes are displayed in the following table MCO1 can have up to 5 exchange line groups assigned by the Advanced Exchange Line Group feature MCO1 access code is used for Automatic Route Selection ARS access code Table 22 MC...

Page 260: ...seconds or Exchange Line Queuing will be cancelled The Exchange Line Queuing feature may also be used if you hear a busy tone when trying to make a call using the MCO Exchange Line Access feature Universal Night Answer to Page Description During night mode Universal Night Answer UNA sends incoming calls for selected trunks to ring external paging speakers Universal Night Answer calls can be picked...

Page 261: ...efore the Walking TRS Call Barring COS feature can be used a Walking TRS Call Barring COS code must be entered at your extension before using dialling privileges at another extension Operation To use a Walking TRS Call Barring COS code Action Result 1 Lift the handset Intercom dial tone 2 Enter the UNA to Page Pickup code default 705 Call is received Action Result 1 Lift the handset or press the O...

Page 262: ...sed on more than one extension Walking TRS Call Barring COS mode is kept until the user goes on hook ARS and TRS Call Barring dialling privileges follow the Walking TRS Call Barring COS Before entering a new Walking TRS Call Barring COS code you must first clear the existing code When Walking TRS Call Barring COS is used Wxxxx where xxxx is the user s extension number appears in Call Logging ...

Page 263: ...267 Attendant Group Calls 269 Busy Override 269 Callback Request 270 Call Forwarding 271 Call Forwarding All Calls 271 Call Forwarding Busy 272 Call Forwarding No Answer 273 Call Forwarding and Do Not Disturb 274 Call Hold 274 System Hold 274 Floating Hold Retrieve Only 275 Exclusive Hold 276 Broker s Hold 277 Call Park 277 Call Pickup 279 Extension Group Pickup 279 Extension Direct Pickup 280 Tru...

Page 264: ...et Me Answer 293 Room Monitoring 293 Speed Dialling 294 Personal Speed Dial 295 System Speed Dial 296 Speed Dial Linking 297 Station Lockout 297 Step Call Reset Call 299 Timed Reminder Call 300 Trunk Access 301 Direct Trunk Access 301 MCO Trunk Access 301 Trunk Queuing 302 Universal Night Answer to Page 303 Walking TRS Call Barring Class of Service 303 Topic Page ...

Page 265: ...n be input Example Return Times for Absence Messages include Operation To set an Absence Message Message No Message Text Displayed on Called Party s Key Telephone Message No Message Text Displayed on Called Party s Key Telephone 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Input Display No input Retur...

Page 266: ...ogging record In addition verified account codes may be used to change the Toll Restriction Service TRS Call Barring level to allow calls to numbers otherwise restricted Account codes may be either forced or unforced voluntary and either verified or unverified This feature works with Call Logging Before making an outgoing call a station user can silently enter an accounting or client billing code ...

Page 267: ...des with their own TRS Call Barring Class assignment so that when entered they will override the extension s TRS Call Barring Class Thus Verified Account Code users can float from phone to phone placing calls that would normally be restricted on that phone Non Verified Account Codes Non Verified Account codes are voluntary codes i e You do not have to enter an account code before making a call You...

Page 268: ... SLT SLT telephones can only use account codes with outgoing calls only Account Codes interact with TRS Call Barring as shown in the following table Action Result 1 Lift the handset Intercom dial tone 2 Enter the Verified Account ID code default 8 3 Enter the Account Code max 10 digits 4 Press the key 5 Enter an exchange line access code default 9 or 81 84 6 Dial the phone number Forced or Not For...

Page 269: ...ons in the attendant group can be made to ring at once when the virtual number is dialled Attendant calls are always tone calls i e not voice calls Busy Override Description Busy Override allows you to break into another user s outside or intercom calls to relay urgent information or to create three party conference calls Operation To set Extension Busy Override Action Result 1 Lift the handset In...

Page 270: ...becomes free When you answer the System automatically rings the called party again Operation To set a Callback Request To respond to the Callback Request To cancel a Callback Request Hardware Requirements N A Action Result 1 Lift the handset Intercom dial tone 2 Dial the extension number Busy tone 3 Enter the Callback Request code default 3 Ringback tone 4 Replace the handset after you hear the ri...

Page 271: ... all incoming calls to an extension are immediately forwarded Operation To set Call Forwarding All Calls Action Result 1 Lift the handset Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 721 For another extension enter 731 3 If setting Call Forwarding for another extension dial the number of the extension whose calls you wish to forward 4 Enter the desti...

Page 272: ...on Result 1 Lift the handset Intercom dial tone 2 Enter the appropriate Set Call Forwarding code For your extension enter 722 For another extension enter 742 3 If setting Call Forwarding for another extension dial the number of the extension whose calls you want to forward 4 Enter the destination number If forwarding to another extension dial the extension number If forwarding to an outside number...

Page 273: ... enter 723 For another extension enter 743 3 If setting Call Forwarding for another extension dial the number of the extension whose calls you wish to forward 4 Dial the destination number If forwarding to another extension dial the extension number If forwarding to an outside number press the key then enter the SSD bin number Note Any outside number used for Call Forwarding must already be progra...

Page 274: ...u can cancel both Call Forwarding and DND by entering 7 An auto camp on to a busy extension will forward to the Call Forward No Answer destination A manual camp on to a busy extension will not forward If Call Forwarding No Answer and DND are both set calls immediately forward to the Call Forward No Answer destination Call Hold Description The system provides the following types of Call Hold System...

Page 275: ...group when they are unable to locate the desired party If the desired party does not answer his her phone the attendant places the caller on Floating Hold and asks over the paging system that the desired party dial 9XXX to retrieve the held call Note Single Line Telephone SLT positions are not able to place a call on Floating Hold However an SLT can retrieve a call on floating Action Result 1 Whil...

Page 276: ...the extension that held the call can retrieve it Exclusive Hold can be used to hold trunk calls and extension calls Operation To place a call on Exclusive Hold To retrieve a call from Exclusive Hold Hardware Requirements N A Action Result 1 Lift the handset 2 Enter the Floating Hold Answer feature access code default 9 3 Enter the Floating Hold Orbit number 01 96 CPC HS HM or 01 09 CPC HS HM See c...

Page 277: ...l on the ICX One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialling the park answer code plus the parking extension number The other way is to park the call at another extension and dial the park transfer answer code at the other extension to retrieve the call Beginning with Version 5 0 an Extension Group Pickup code allows the user ...

Page 278: ...ferred not the parked call Action Result 1 Lift the handset Intercom dial tone Enter the Call Park Answer Other Ext access code default 773 OR Enter the Call Park Floating Hold Answer feature access code default 9 2 Dial the number of the extension that parked the call Connected to parked call Action Result 1 While on a call press the hookswitch Intercom dial tone 2 Enter the Call Park Transfer ac...

Page 279: ...ckup are available Call Pickup All Calls You can pick up a call ringing anywhere within your own extension group Call Pickup External Calls You can pick up only external calls ringing within your own extension group Specified Group Pickup You can pick up a call ringing to an extension in another extension group Operation To use Extension Group Pickup All Calls To use Extension Group Pickup Externa...

Page 280: ... N A Considerations N A Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming exchange line group Action Result 1 Lift the handset Intercom dial tone 2 Enter the Specified Group Pickup code default 703 3 Enter the number of the call pickup group 01 72 where the call is ringing 4 Complete the call and replace the handset Action Result...

Page 281: ...r Operation To use Exchange Line Direct Pickup Hardware Requirements N A Considerations Calls on exclusive hold cannot be picked up Action Result 1 Lift the handset Intercom dial tone 2 Enter the Exchange Line Group Pickup code default 709 3 Complete the call and replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the Exchange Line Direct Pickup code default 0 3 Dial th...

Page 282: ... another extension To supervise the transfer of a call to an outside number Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before the third party answers Action Result 1 While on a call hookflash to place the call on hold Intercom dial tone 2 Dial the extension number to which the call is to be trans ferred 3 When the call is answered inform the thir...

Page 283: ...ferring extension Action Result 1 While on a call hookflash to place the call on hold Intercom dial tone 2 Dial the extension number to which the call is to be trans ferred 3 Complete the transfer by replacing the handset Action Result 1 While on a call hookflash to place the call on hold Intercom dial tone 2 Enter an exchange line access code 3 Dial the number to which the call is to be transferr...

Page 284: ...n and send a Call Waiting signal to the called party The called party then needs only to replace the handset and pick it up again to be automatically connected to the new call The called party can also place the first call on hold by Hookflashing and then answering the waiting call The System provides two types of call waiting Automatic Call Waiting You do not need to enter a code to send the Call...

Page 285: ...e The SLT does not support 8 party conference calling The system supports the following types of three party conference calls 3 extensions 2 extensions and 1 trunk line 1 extension and 2 trunk lines Operation To establish a conference call Action Result 1 Replace the handset 2 Lift the handset again to be connected to the waiting call OR Hookflash Current call placed on hold Connected to waiting c...

Page 286: ... calls to that extension receive busy tone You can set or cancel DND from either your extension or from an alternate extension Operation To set DND for your own extension To cancel DND for your own extension To set DND for another extension Action Result 1 Lift the handset Intercom dial tone 2 Enter the DND Set code default 720 3 Replace the handset Action Result 1 Lift the handset Intercom dial t...

Page 287: ...d Description Flash send allows you to send a flash to a trunk Operation To send a flash on an trunk Considerations N A Action Result 1 Lift the handset Intercom dial tone 2 Enter the DND Cancel by Other Phone code default 750 3 Dial the extension number 4 Replace the handset Action Result 1 Hookflash to place the current trunk call on hold Dial tone is returned 2 Enter the SLT Flash Send access c...

Page 288: ...nnected immediately without a ringing tone Tone Calling A ringing tone is sent to the called extension Extension Class of Service COS programming determines whether the default for the originating extension is voice or tone calling Regardless of the default you can toggle between voice or tone calling by entering the Tone Voice Call feature code For example if the extension default is tone calling...

Page 289: ...Operation To automatically redial the last number dialled Hardware Requirements N A Considerations Extension Class of Service COS determines whether Last Number Redial can be used for both intercom and trunk calls or trunk calls only 3 If your extension is set for tone calling and you want to make a voice call enter 1 Or if your extension is set for voice call and you want to make a tone call ente...

Page 290: ...s The System has priority message waiting for 3rd party voice mail See Voice Mail Integration Third Party on page 69 Action Result 1 Lift the handset Intercom dial tone 2 Dial the extension number Ring or busy tone 3 While the telephone is still ringing or when you hear the busy tone enter the Message Wait Set code default 4 4 Replace the handset Action Result 1 Lift the handset Stutter dial tone ...

Page 291: ... above can be performed only when the necessary settings have been programmed into the system Hardware Requirements N A Considerations The trunk call type may be either multiple ring or DDI DIL whose destination is set to Auto camp on Call Waiting Offhook signalling is not supported for an ISDN terminal The System does not send the offhook signal under the following conditions During a conference ...

Page 292: ...OHVA to an SLT the SLT user and the other party will hear the announcement Paging Description The System allows you to make both internal and external pages and announcements Internal pages are made via the System s key telephone speakers External pages are made through the speakers of an external paging system connected to the System Paging calls can be answered from any extension using the Meet ...

Page 293: ...set to timeout if a page is longer than the specified length of time 0 to 255 seconds If this feature is set and the timeout period has elapsed the page originator s handset will emit a Fast Busy Tone Room Monitoring Version 4 5 and higher Description This feature allows the user to monitor the sounds in a room from another extension or room The transmitter in the telephone handset is used as a re...

Page 294: ...e room monitoring mode A room cannot be monitored from more than one extension at a time If an attempt is made to monitor an extension while the extension is being monitored the user will hear a fast busy tone ISDN s point extensions cannot access the Room Monitor feature in either the monitor or monitored modes A monitoring extension cannot forward a call on hold to a monitored extension A monito...

Page 295: ...are Requirements N A Action Result 1 Lift the handset Intercom dial tone 2 Enter the Speed Dial Set Clear code default 710 3 Enter the PSD bin number 80 99 4 Dial the number 5 Hookflash 6 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 If necessary access an outside line Outside dial tone 3 Enter the Speed Dial Originate code default 80 4 Enter the PSD bin number 80 99 5 ...

Page 296: ... system the SSD numbers are stored in bins 00 79 In 800 SSD number systems the SSD numbers are stored in bins 000 799 Operation To assign SSD numbers To dial an SSD number by entering the speed dial bin number To delete an SSD number Action Result 1 Lift the handset Intercom dial tone 2 Enter the Speed Dial Set Clear code default 710 3 Enter the SSD bin number 00 79 or 000 799 4 Dial the phone num...

Page 297: ...rrier access codes etc Operation To use a PSD that links multiple SSDs Hardware Requirements N A Considerations N A Station Lockout Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone When the Station Lockout feature is in use the Toll Restriction Service TRS Call Barring Class of your telephone is changed Anyone using your telepho...

Page 298: ...e handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout Cancel feature code default 746 3 Enter the Walking TRS Call Barring Station Lockout security code 4 Replace the handset Action Result 1 Lift the handset Intercom dial tone 2 Enter the Station Lockout Set for another extension feature code default 747 3 Dial the extension number to activate station lockout 4 ...

Page 299: ...urity Code you cannot set the Station Lockout feature Step Call Reset Call Description If you dial a busy extension the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number Operation To use Step Call Reset Call to dial another extension after a busy extension Example You dial extension 213 but it is busy To dial extension 214 enter 4 Har...

Page 300: ...derations An alarm tone default 60 seconds will be issued at the specified time An extension can have only one Reminder Call set at a time To change the Reminder Call simply enter a new time If the extension is in use when the reminder call is scheduled the reminder call is issued 3 minutes later Action Result 1 Lift the handset Intercom dial tone 2 Enter the Timed Reminder Set code default 31 3 E...

Page 301: ...o use Direct Exchange Line Access Hardware Requirements N A Considerations N A MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group You can seize an idle exchange line from the MCO exchange line group by entering the MCO access code Operation To seize an idle exchange line Hardware Requirements N A Action Result 1 Lift the handset 2 Enter the Direct Exchange Line Acces...

Page 302: ...Automatic Route Selection ARS access code Table 24 MCO Exchange Line Access Codes Trunk Queuing Description When you try to originate a call by MCO enter 9 and all outside lines in a exchange line group are busy the System can call you when a line becomes free Simply pick up the handset and dial the telephone number when the Exchange Line Callback alert tone rings Operation To set Exchange Line Qu...

Page 303: ...ss of Service COS allows UNA answer Operation To answer a UNA call Hardware Requirements External paging speakers and associated equipment are not provided with the S ICX they must be purchased separately Considerations The UNA Ringing port can be specified by tenant group or by trunk ring assignment Walking TRS Call Barring Class of Service Description Walking Toll Restriction Service TRS Call Ba...

Page 304: ...ng a new Walking TRS Call Barring COS code you must first clear the existing code When Walking TRS Call Barring COS is used Wxxxx where xxxx is the user s extension number appears in Call Logging Action Result 1 Lift the handset or press the ON OFF key of an extension other than your own Intercom dial tone 2 Enter the Walking TRS Call Barring Access code default 87 3 Dial your extension number 4 E...

Page 305: ...an be received only on display telephones Account Codes Non Verified Account Codes Verified Account Codes Attendant Group Calls Auto Repeat Dial Background Music Busy Override Callback Request Call Forwarding Call Forwarding All Calls Call Forwarding Busy Call Forwarding No Answer Call Forwarding All Call and Do Not Disturb Call Hold System Hold Floating Hold Exclusive Hold Brokers Hold Call Park ...

Page 306: ...s key phones do not support this feature Handsfree Operation Headset Operation When the VB 2394 Headset Adapter is connected the TW version A series telephone requires the Headset Adapter VB 5331 to switch to the headset mode Hot Dial Pad This feature is not available with A Series key telephones Hot Line Intercom Calling Last Number Redial Line Appearances DSS BLF Appearances Not available Direct...

Page 307: ...ss Trunk Exchange Line Key Access Depends on the key phone and whether the maximum exchanges available to assign FF keys are different Direct Exchange Line Access MCO Line Preference MCO Trunk Exchange Line Access Trunk Exchange Line Queuing Universal Night Answer to Page Volume Control A series telephones have a slide switch The SBS VB 9 telephone has Volume Up Down key Walking TRS Call Bearing C...

Page 308: ...308 S ICX International issued September 2001 S ICX 64 700 Section 700 Operation ...

Page 309: ...he system must be turned on during the night Paging Enhancement Page time out and FF key indication features are added 1 Paging Time out a Disconnect Timer for unanswered page call from 0 sec to 255 sec can be selected by the system program setting b Page originator hears FTB Error Tone at the disconnection c Paging Time Out is shown on the page originator s phone at the disconnection 2 LED indica...

Page 310: ...de with more than the specified digits is rejected So account code 1234 and 12345 are recognized as different by the system Call Forward All Key on FF key is now available This feature allows users to have a separate lamp for CFWD setting The LED lamp on the CFWD ALl Call key assigned to FF key will light red when this feature is programmed Call Park Setting by BLF key Following the park code inst...

Page 311: ...ross Qsig lines Network Call Transfer Network Call Transfer feature is available for calls across Qsig lines Network Hold Recall The Network Call Hold feature is available for calls across Qsig lines Network Transfer Recall Network Call Transfer feature is available for calls across Qsig lines Network Call Forward Network Call Forward feature is available for calls across Qsig lines Network Call F...

Page 312: ...n In Version 5 0 and previous only the Caller ID and time were displayed From Version 6 0 the Call Logging Data delete feature is added Call Name Service is subject to the local network service Caller ID Enhancement 3 Caller ID Logging Display Beginning with Version 6 0 the Caller ID key flashes when Caller ID information is received during an incoming call Call Duration Display When number keys a...

Page 313: ...tension the extension that failed to answer the call is displayed on Line 2 of the attendant keyphone Prior to Version 6 0 the extension that failed to answer the call would not be displayed on the attendant keyphone Hot Dial Pads Prior to Version 6 0 only the number keys 0 9 could be programmed as hot keys Beginning with Version 6 0 the and keys can now be programmed as hot keys ...

Page 314: ...314 S ICX International issued April 2002 S ICX 64 700 Chapter 1 System Programming FF1 Section 700 Operation ...

Page 315: ...ttendant Group Calls DSLT 219 Key Telephone 124 SLT 269 Attendant Groups 24 Auto Repeat Dial DSLT 220 Key Telephone 125 Automatic Call Distributor ACD 25 Automatic Call Waiting Camp on DSLT 237 Key Telephone 145 SLT 284 Automatic Day Night Mode 38 Automatic Route Selection ARS 26 Automatic Trunk to Trunk Transfer System 27 B Background Music DSLT 221 Key Telephone 126 System 27 Background Music MO...

Page 316: ...utput Format 63 SMDR 62 Priority of Incoming Call Condition Codes 62 Priority of Outgoing Call Condition Codes 62 Station Message Detail Recording SMDR 62 Call Park DSLT 230 Key Telephone 136 SLT 277 Call Pickup DSLT 232 Extension Direct Pickup DSLT 233 Key Telephone 139 SLT 280 Extension Group Pickup DSLT 232 Key Telephone 138 SLT 279 Key Telephone 138 SLT 279 Trunk Direct Pickup DSLT 234 Key Tel...

Page 317: ...Service Ext Ext Restriction 31 Class of Service Extension Station Timers 33 Class of Service Extension Feature 31 Class of Service Trunk to Trunk Restriction 33 Class of Service Trunk Tie 30 Class of Service COS 30 CLI DDI Voice Mail ID Code Third Party 73 CO Trunk Interface ISDN PRI 66 Compatibility Centrex PBX 30 Conference Calls Busy Override DSLT 222 Key Telephone 127 SLT 269 DSLT 238 Key Tele...

Page 318: ...s of Service 261 DIL Delayed Incoming Ring Enhancement 69 DIL Ringing Distinguishing Between Incoming Calls 68 Direct Dial Inward DDI DID Day Night Ringing 59 Direct Dial Inward DDI DID Delayed Ringing 59 Direct Dial Inward DDI Ringing Ringing Types 67 Direct In Line Appearances 171 Direct Inward System Access DISA System 39 Direct Inward System Access DISA Ringing Ringing Types 68 Direct Line DL ...

Page 319: ...Inferface Analog Device Capability 42 DP DTMF Single Line Telephones SLTs 42 Extension Interface 41 Digital Key Telephones System 41 ISDN BRI S Point Interface 42 ISDN PRI S Point Interface 42 Extension Name Assignment Large Display Phone Example 49 Small Display Phone Example 50 Extension Name Assignments 48 Extension Names Setting 89 Extension Restriction COS 31 Extension Timers 33 F Facilities ...

Page 320: ...ne 135 SLT 277 Exclusive Hold DSLT 229 Key Telephone 135 SLT 276 Floating Hold DSLT 228 Key Telephone 134 SLT 275 Internal Hold Tone 46 Music 47 Network 56 System Hold DSLT 227 Key Telephone 133 SLT 274 Hot Dial Pad Key Telephone 166 Hot Line DSLT 241 Key Telephone 167 Hunt Group Circular 45 Next Extension 45 Pilot Distributed 44 Pilot Terminal 44 Switch Back 44 Hunting Groups 44 I ID Codes Settin...

Page 321: ...ute Function 175 Offhook Monitor 175 Offhook Signalling 176 Offhook Voice Announce 177 One Touch Keys 179 Onhook Dialling 181 Paging Meet Me Answer 182 Reset Call Step Call 199 Ringing Line Preference 183 Speed Dialling 187 Station Lockout 197 Step Call Reset Call 199 Timed Reminder Call 200 Trunk Access 201 Trunk Queuing 204 Universal Night Answer UNA to Page 205 Variable Mode 206 Voice Recogniti...

Page 322: ...ng 91 Modes Automatic Day Night 38 Day of Week Addresses 86 Setting 85 Day Day 2 35 Day Night System 35 Exception Day Setting 87 Manual Day Night 36 Night Night 1 Night 2 35 Special Day Setting 100 Start Time Mode Addresses Values 102 MOH 27 Internal Hold Tone 46 MOH Music on Hold 47 Multi CO MCO Appearances 171 Multiple Ringing Ringing Types 69 Music Background DSLT 221 Key Telephone 126 Music on...

Page 323: ... SSD TRS 64 P Pad Digital 38 Pad Class 38 Paging DSLT 247 Key Telephone 182 Meet Me Answer DSLT 247 Key Telephone 182 SLT 292 Network 56 SLT 292 PanaVOICE 71 PBX Compatability 30 PCAS 57 Personal Speed Dial PSD Setting Names 93 Personal Speed Dial PSD Numbers Setting 98 Personal Speed Dialling PSD DSLT 250 Key Telephone 187 SLT 295 Pickup DSLT 232 Extension Direct Pickup DSLT 233 Key Telephone 139...

Page 324: ...g using Key Telephone 183 248 Room monitoring using SLT 293 S SBS Telephones 305 Schedule Setting 91 Security Data 34 Send Text Messages Setting 99 Sensor Doorphone 41 Separation BGM MOH 27 Set Absence Messages 80 Set Call Forward Busy Destination Extension 81 Set Call Forward ID Code for Voice Mail 82 Set Call Forward No Answer Destination Extension 83 Set Caller ID Logging Extensions 84 Set Day ...

Page 325: ... Message Detail Recording Call Logging 62 Call Records 62 Software Version 13 Special Day Mode Setting 100 Start Time Mode Addresses Values 102 Speed Dial Linking DSLT 253 Key Telephone 191 SLT 297 Speed Dial Name Assignments 51 192 Speed Dialing DSLT 250 Speed Dialling DSLT 250 Key Telephone 187 Personal DSLT 250 Key Telephone 187 SLT 295 SLT 294 System DSLT 252 Key Telephone 189 SLT 296 S Point ...

Page 326: ... Trunk To Trunk 27 Camping on Busy Extension DSLT 236 Key Telephone 143 SLT 283 DSLT 235 Key Telephone 141 Network Call 55 Network Flash 56 SLT 282 Supervised DSLT 235 Key Telephone 141 SLT 282 Unsupervised DSLT 235 Key Telephone 142 SLT 282 Transfer Key Voice Mail Third Party 74 Transfer Recall Network 56 TRS Call Barring Codes Walking 115 TRS Toll Restriction Service Call Barring 64 TRS Operatio...

Page 327: ... VB 9 Telephones 305 Verified ID Account Codes 218 Key Telephone 123 SLT 267 Verified ID Codes Setting 113 Virtual Extension Virtual Port 70 Virtual Port 70 Floating Hold 70 Virtual Extension 70 Voice Calling Intercom Calling DSLT 242 Key Telephone 168 SLT 288 Voice Mail Built In 71 Call Forward ID Code Third Party 72 options 71 PanaVOICE 71 Voice Mail Third Party Answer Supervision 72 CLI DDI Voi...

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