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CUSTOMIZING THE SYSTEM

136

Installation Manual

5.2.12

Operator Service

This service (when enabled) can be accessed via:

•

Voice Mail—Rotary Telephone Service allows rotary callers to reach the General
Delivery Mailbox or Operator Service.

•

Automated Attendant—Dial 0 and your call will go to Operator Service.

•

Custom Service—The Operator Service can be assigned to a keypad digit within a
Custom Service; after pressing this key, the caller enters Operator Service. Operator
Service can also be the destination of "no-DTMF-input".

Operator Service offers callers many chances to reach a human operator. Operator Service can
be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that
fails, the call goes to Operator 3. If that fails, the caller can record a message. At each stage,
there are other options for busy cases and no-answer cases. Operator Service can be
programmed differently for Day, Night, Lunch, or Break Mode. Each operator can be assigned
a mailbox for message-taking.

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Summary of Contents for KX-TVS80

Page 1: ...ting the Voice Processing System KX TVS50 Model KX TVS80 Voice Processing System Installation Manual POWER VOICE PROCESSING SYSTEM Thank you for purchasing a Panasonic Voice Processing System Model KX...

Page 2: ...e they can be greeted by a Custom Service This supports many languages as there are 12 keys on a touchtone phone and you can record up to 100 Custom Service menus One twelfth of these menus can be rec...

Page 3: ...ot be inserted into the outlet have the outlet replaced by a licensed electrician Unplug and transport the unit to a service technician if the power supply cord is frayed or damaged if the cabinet is...

Page 4: ...NING THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED SERVICE PERSONNEL WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS BECOMING ACCESSIBLE DISCONNECT THE POWER SUPPLY CORD IMMEDIATEL...

Page 5: ...ore details Trademarks HyperTerminal is either a registered trademark or a trademark of HILGRAEVE INCORPORATED in the United States and or other countries IBM is either a registered trademark or a tra...

Page 6: ...ny must Promptly notify the customer of the temporarily discontinued service Provide the customer with an opportunity to correct the situation or problem Inform the customer of the right to bring a co...

Page 7: ...nd receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Ringer Equivalenc...

Page 8: ...INTEGRATION 25 1 4 1 General 25 1 4 2 APT Integration 25 1 4 3 Connection Example APT Integration 25 1 4 4 DPT Integration 26 1 4 5 Connection Example DPT Integration 26 2 INSTALLATION 2 1 SAFETY PRE...

Page 9: ...ng and Maintenance Tool 71 4 INTEGRATING THE VPS WITH THE PANASONIC KX TA SERIES PBX AND KX TD SERIES PBX 4 1 GUIDELINES FOR DIGITAL INTEGRATION 76 4 1 1 Why Digital Integration is Important 76 4 2 CO...

Page 10: ...PTIONS 126 5 2 1 Custom Service Setting Example 126 5 2 2 Custom Service Features 128 5 2 3 Custom Service Programming 129 5 2 4 Recording Menus 132 5 2 5 Checking Operation 132 5 2 6 Voice Mail 132 5...

Page 11: ...y VERS 171 7 2 11 Custom Service Report CREP 172 7 2 12 Custom Service Menu Access Count Clear CCLR 173 7 2 13 Message Waiting Lamp Retry Times MWL 173 7 2 14 Setting Minimum Recording Length MRL 174...

Page 12: ...1 RS 232C Parameters 291 B7 2 Port Setting 292 B7 3 PBX Interface Parameters 293 Appendix C SYSTEM MANAGER S GUIDE C1 ACCESSING THE SYSTEM MANAGER S MAILBOX 302 C2 SETTING UP MAILBOXES 303 C3 SETTING...

Page 13: ...Table of Contents Installation Manual 13 Glossary 399 INDEX 411 All manuals and user guides at all guides com...

Page 14: ...Table of Contents 14 Installation Manual All manuals and user guides at all guides com...

Page 15: ...VOICE PROCESSING SYSTEM OVERVIEW Installation Manual 15 Section 1 VOICE PROCESSING SYSTEM OVERVIEW All manuals and user guides at all guides com...

Page 16: ...xtension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with rotary phones are transferred to a preprogrammed destination...

Page 17: ...all then rings at the next available phone The VPS supports UCD functions with very limited capabilities Because the incoming call is forwarded as an intercom path and not a DIL direct in line the fol...

Page 18: ...prompts through the Message Manager s Mailbox These messages include Company Greetings Company Name Department Dialing menu Custom Service menus voice labels for System Group Distribution Lists user p...

Page 19: ...2 ports and 6 h of storage 1 3 2 System Components Main Cabinet Note EIA port is at SELV Inside View of the Main Cabinet POWER VOICE PROCESSING SYSTEM MODE DIP Switch Port 1 Port 2 Ferrite Core Groun...

Page 20: ...ata except User 1 and User 2 prompts and returns all system parameters to the default setting 6 Test Mode Hard Disk Drive Read Write Test 7 Reserved 8 Initializes the VPS Clears all voice data and ret...

Page 21: ...llers Optional Expansion Memory Card for the KX TVS50 The KX TVS52 can expand the flash memory capacity of the KX TVS50 by 2 h 1 3 3 Which Phone Systems are Compatible We recommend integration with th...

Page 22: ...tly to the mailbox Without Follow on ID the caller would have to re enter the mailbox number when connected to Voice Mail Touchtone Integration enables the VPS to recognize the current state of the ca...

Page 23: ...ed 1 3 5 Specifications 1 3 6 Hardware 1 KX TVS50 or 2 KX TVS80 Flash Memory Card s 1 Optional Flash Memory Position for KX TVS52 card KX TVS50 only 2 Telephone Inputs RJ11C 1 RS 232C Connector 1 DIP...

Page 24: ...y are answering incoming calls how busy are the lines The guideline above 6 1 usually works well with moderate traffic However this may have to be modified for heavy traffic Recommendations are outlin...

Page 25: ...es the proper software level in the PBX and 4 wire connections for each port To communicate between the VPS and the PBX through APT Integration the PBX and VPS must be programmed to work together 1 4...

Page 26: ...t To communicate between the VPS and the PBX through DPT Integration the PBX and VPS must be programmed to work together 1 4 5 Connection Example DPT Integration For example you can connect jack 15 of...

Page 27: ...INSTALLATION Installation Manual 27 Section 2 INSTALLATION All manuals and user guides at all guides com...

Page 28: ...ipment or contacts where shocks or vibrations are frequent or strong in dusty places or places where water or oil may come in contact with the unit near high frequency generating devices such as sewin...

Page 29: ...on noise from such equipment may interrupt the VPS operation When making any connections or removing the cover be sure the power switch is turned off When installing telephone wiring basic safety prec...

Page 30: ...ION 30 Installation Manual 2 2 UNPACKING Unpack the box and check the items below Table 5 Main Unit 1 AC Cord 1 Screws Wall Mounting 3 Anchor Plugs Wall Mounting 3 All manuals and user guides at all g...

Page 31: ...the ones supplied are used use the same sized diameter screws as the enclosed ones To Mount on a Wooden Wall 1 Place the template included on the wall to mark the 3 screw positions 2 Install the 3 sc...

Page 32: ...tained should be 108 V AC 132 V AC 3 Move one of the meter probes to the third prong terminal GND Either the same reading or a reading of 0 V should be obtained 4 If a reading of 0 V at 1 terminal and...

Page 33: ...ect device Ensure that the socket outlet is located installed near the equipment and is easily accessible 4 Standard Initialization For Digital Integration Connection a Program the ports of the PBX fo...

Page 34: ...stem Program 130 or 130 and 131 The programming on the KX TD816 KX TD1232 KX TA1232 or KX TD308 is correctly set in System Program 117 The programming on the KX TD500 is correctly set in the 1 4 VPS D...

Page 35: ...h to 4 h if an optional expansion memory card KX TVS52 is installed 2 6 2 Installing the KX TVS52 1 Disconnect the station wire s Wait a few minutes and then disconnect the AC cord from the VPS 2 Take...

Page 36: ...ecure the screw CAUTION Do not attach the optional expansion memory card at the MASTER position Attach it at the SLAVE position 6 Replace the metal bar and secure the screws 7 Replace the cover and se...

Page 37: ...ctor wire for connection to all other PBXs 2 7 2 Opening the Ferrite Core Insert your finger into the opening of the ferrite core and open it as shown below Connect a 4 conductor cable or 2 conductor...

Page 38: ...To KX TA624 PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2 Extension Jacks 07 and 08 or 15 and 16 Y G R B Y G R B To a KX T series PBX that uses DPT Integration...

Page 39: ...ection for Non APT DPT Integration Ports 1 2 of the VPS G R G R To Extension Ports of Non APT DPT Integration PBX PORT 1 PORT 2 PORT 1 Telephone Line Modular Jacks To Extension Port of the PBX PORT 2...

Page 40: ...Communication parameters of the VPS have been set to the following values at the factory 2 8 2 Connecting the RS 232C Cable RECOMMENDED Before connecting the cable switch off the power on both the da...

Page 41: ...l name Pin no Circuit type EIA Signal name Pin no BB BA CD AB CC BB BA CD AB CC 2 3 4 5 6 2 3 4 5 6 RXD TXD DTR SG DSR RXD TXD DTR SG DSR CA CB 7 8 RTS CTS Circuit type EIA Signal name VPS 9 pin 25 pi...

Page 42: ...is held on whenever DSR is on Signal Ground SG Connects to the DC ground of the unit for all interface signals Data Terminal Ready DTR output This signal line is turned on by the unit to indicate tha...

Page 43: ...INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS Installation Manual 43 Section 3 INTEGRATING THE VPS WITH PANASONIC KX T PHONE SYSTEMS All manuals and user guides at all guides com...

Page 44: ...nal Parts Center at 1 800 833 9626 3 1 2 Why Integration is Important The VPS works well with most PBXs because its connections are made through a standard single line tip ring telephone interface How...

Page 45: ...ature descriptions Single Line Tip Ring Port Circuits The VPS can only be connected to a PBX that supports SLT sets Some PBXs need an OPX card to provide this connection However some OPX cards do not...

Page 46: ...be used for necessity usually for mailbox owners who are often out of the office e g sales people or field representatives The only other option without message waiting notification is for mailbox own...

Page 47: ...laying that subscriber s personal greeting This operation is sometimes called Call Forward to Mailbox Without this feature the VPS cannot immediately play the greeting when the line is busy or there i...

Page 48: ...BX other than a KX T series PBX Each port on the VPS should match the type of signaling the PBX expects If you need to change these settings refer to the PBX manual or customer support office to get t...

Page 49: ...FTX hookswitch flash dial tone dial operator extn Extension Transfer Sequence Tells the VPS how to transfer a call to an extension Example FTX hookswitch flash dial tone dial extn Alternate Extension...

Page 50: ...determine the sequence Release Sequence for Call Waiting This sequence is carried out by the VPS to release call waiting PBXs differ in how they handle this function Test from an SLT to determine the...

Page 51: ...ForwardedtoVoice Mail Busy The extension dialed is forwarded to Voice Mail and no other Voice Mail ports are available to accept the call This signals the Voice Mail port usually Auto Attendant to le...

Page 52: ...Inband Inband Inband Inband Operator Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Extension Transfer Sequence FX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A FTX A Alternate E...

Page 53: ...status signaling busy answered disconnect etc if the Voice Mail integration and DTMF integration features are also enabled 3 Enable System Program 81 to turn on DTMF Integration On extensions with th...

Page 54: ...d to the first port of the Voice Mail using the Busy No Answer mode or the All Calls mode The mailbox number should be the same as the extension number Interaction with other features Call Forwarding...

Page 55: ...set this parameter 3 3 3 KX TA Series Programming for Inband Integration via the Manager s Extension Note If your PBX is the KX TA1232 please refer to the procedure described in 3 3 5 KX TD816 KX TD12...

Page 56: ...stomer plans to use the VPS A to answer all incoming calls B as an operator backup or C to only answer calls not answered by user extensions Recommended outside CO line feature settings a If the VPS i...

Page 57: ...ams 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter CAUTION DO NOT create a mailbox in both VPS for the same extension Each extension can have a maximum of 1 mailbox in either VPS...

Page 58: ...party telephone system You have a KX TD500 but all the extension cards are analog types You have a KX TD500 but the DHLC DLC cards are ancient versions therefore cannot support DPT Integration 1 Assig...

Page 59: ...ory numbers Note This program allows you to assign an extension number to each Voice Mail port To reach the Voice Mail system users dial these extension numbers d Assign Extension Group No for the por...

Page 60: ...ected to the VPS a Go to the 4 2 Extension Line screen b Set Data Line Mode to Yes c Click Apply to save the changed data Note This program prevents the VM port from being interrupted by Call Waiting...

Page 61: ...The VPS answers when an extension user does not take the call after a specified number of rings Go to Recommended Settings 3 Recommended Settings 1 If the VPS is answering all incoming outside calls...

Page 62: ...the Operator Operator backup a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a specific extension number 3 Click App...

Page 63: ...ting No Answer destination 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the e...

Page 64: ...outing No Answer timer 1 Go to the 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data Note This parameter tells the KX TD500 how long to let a call ri...

Page 65: ...swering incoming outside calls not answered by user extensions a Assignment of DIL 1 1 line 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk CO line to a spe...

Page 66: ...ting No Answer destination 1 Go to the 3 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk CO line group 3 Click Apply to save the changed data Note Specify the FDN for the e...

Page 67: ...efore forwarding redirecting Screen output 3 3 5 KX TD816 KX TD1232 KX TA1232 and KX TD308 Programming for Inband Integration via the Manager s Extension Select a maximum of 2 station ports to be conn...

Page 68: ...m the System Data Programming Main Menu System Data Programming Main Menu 3 Choose Station Setting from the Station Menu Station Menu 1 System Data Programming BATCH 2 System Data Programming INTERACT...

Page 69: ...N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 1 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 8 N N N N N N N N 1 N N N N N N N N Stop Rec 1...

Page 70: ...st Time PBX Code Caller ID Extension EXP 1 Not Stored EXP 2 Not Stored EXP 3 Not Stored EXP 4 Not Stored CO C T D P D C CPC DIL 1 1 No O R I P T I Detection EXT No L F N G A S M D Out Night Mode Day 0...

Page 71: ...System Data Programming Main Menu System Data Programming Main Menu 3 Choose Settings 1 in the Sub Menu Sub Menu 4 Choose which single line extensions will be attached to Voice Mail If using XDP port...

Page 72: ...Ext Name XDP EXG Day Night LCS Mode DoorPhone 1 Y Y STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N STOP REC 8 N N 1 N N STOP REC 1 N N 1 N N STOP REC 1 N N 1 N N S...

Page 73: ...Fle X ible Numbers M iscellaneous P H antom Extensions Seria L Interface S P ecial Carrier T imers Add F U nctions SYSTEM Add Functions C OS V M Status Command DTMF Set Voice Mail Inte G ration A I R...

Page 74: ...DIL to the first extension of the Voice Mail hunt group Sub Menu CO Line Setting AuxPorts ALT U Manager ALT M System ALT Y CO Line ALT L Station ALT S TRS ALT T ARS ALT A Settings 1 1 Settings 2 2 I...

Page 75: ...VPS WITH THE PANASONIC KX TA SERIES PBX AND KX TD SERIES PBX Installation Manual 75 Section 4 INTEGRATING THE VPS WITH THE PANASONIC KX TA SERIES PBX AND KX TD SERIES PBX All manuals and user guides a...

Page 76: ...DPT Integration only The subscribers and the Message Manager can program their extensions from a remote location to forward various types of calls to a desired extension or an outside telephone Auto...

Page 77: ...ler ID number is programmed for both system and personal caller name announcements the VPS will use the personal caller name Caller ID Call Routing The VPS automatically sends calls from pre assigned...

Page 78: ...ay For Digital Integration the software version of the PBX must be Y581A or higher If the software version of the PBX is lower than this call National Parts Center 1 800 833 9626 to order a software u...

Page 79: ...he lowest jack jack 07 or jack 15 entered here must be connected to the Port 1 of the VPS To change the current assignment from Port 7 to Port 7 8 you must first change it to Disable Likewise if you w...

Page 80: ...Mode Outside CO Line Mode Set the mode for each outside CO line to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter c If the VPS is only answering calls...

Page 81: ...lowing sequence The Power Indicator light goes on The Power Indicator light begins to flash Checking Flash Memory Cards is displayed on the screen Screen output The VPS tests the CPU card the flash me...

Page 82: ...te a mailbox Type D Delete in the Make Make Delete field see Step 4 Creating Mailboxes in 5 1 3 Starting the Quick Setup The extension should assign a Voice Mail extension from the VPS which contains...

Page 83: ...n B7 3 PBX Interface Parameters Set the DIP Switch to position 0 after initialization is complete TEST Press the INTERCOM button and then 107 If the VPS answers you have an APT connection The required...

Page 84: ...VPS card to be connected to the VPS Note If the VPS card to which the VPS will be assigned is already installed in the KX TD500 skip the steps a through d If a new VPS card is installed in the KX TD50...

Page 85: ...nformation and confirm the Software Version of the KX TD500 The software version must be Q171A or higher for DPT Integration to be utilized Notes If the software version of the KX TD500 is lower than...

Page 86: ...ension Port Assignment screen b Select the appropriate VPS card 101 DLC DHLC in the Card No menu c Set the attribute of the valid ports to be connected to the VPS to VPS DPT d Click Apply to save the...

Page 87: ...ponding equipment number in the TVS No menu c Select TVS80 110 200 1 200 2 in the Type menu Note Depending on the version of the KX TD500 the selection might be TVS200 1 In this case select TVS200 1 t...

Page 88: ...t be assigned because its port is used as the channel to control the VPS c Assign DN for the port click DN Refer to check the available directory numbers Note This program allows you to assign an exte...

Page 89: ...are i e HyperTerminal Procomm Plus Smartcom Communication Parameters 9600 8 Bit None 1 8 Disconnect the power from the VPS and set the DIP Switch to position 5 Only perform this step when initially se...

Page 90: ...blished Possible causes of the message DPT Interface Connection is not Established Table 16 Cause Remedy The PBX is not a correct type Since the VPS is configured to communicate with the default PBX t...

Page 91: ...but does not have the proper software level to support APT DPT Integration Contact National Parts Center at 1 800 833 9626 or use Inband Integration under hardware settings The PBX is not programmed p...

Page 92: ...tware level then complete the required programming before starting up the VPS Note Two methods of programming are available on the KX TD1232 The instructions below show how to program without the oper...

Page 93: ...KX TVS80 2 ports assign 1 jack Note If you are configuring a 2 cabinet system all Voice Mail Ports should be assigned to either the Master or Slave System From the SYS PGM NO screen a Enter 117 b Pre...

Page 94: ...setting up the system CAUTION Setting the DIP Switch to position 5 will default the Voice Processing System resulting in a loss of all user programming and voice messages except User 1 and User 2 pro...

Page 95: ...APT Integration KX TVS80 with the KX TD816 TD1232 TA1232 TD308 under DPT Integration this message will always appear when connecting to another type of PBX Connect a correct PBX and set the PBX type b...

Page 96: ...ctions Set the DIP Switch to position 0 after initialization is complete The PBX is not programmed properly to support APT DPT Integration Do required integration programming as described in this chap...

Page 97: ...ut have the correct ROM version in the system you may still program the KX TD1232 but you must program using the Manager s Extension c Verify the ROM version of the KX TD1232 Example P231UYMMDDB This...

Page 98: ...TCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the number 1 Line 2 Station 3 System 4 Toll Restriction 5 ARS 6 Aux Ports 7 A...

Page 99: ...MAIL15 V MAIL16 V MAIL17 V MAIL18 V MAIL19 V MAIL20 V MAIL21 V MAIL22 V MAIL23 V MAIL24 VM Jack EXT EXG 13 1 171 1 1 1 1 1 1 1 1 1 1 1 1 14 2 172 15 1 173 16 2 174 17 1 175 18 2 176 19 1 179 20 2 180...

Page 100: ...month day For DPT Integration the software version of the PBX must be P871F or higher If the software version of the PBX is lower than this you may not be able to utilize some of the features availabl...

Page 101: ...to each port You can assign any extension number that is not already assigned to another port To reach the VPS users dial these extension numbers It is not necessary to change the default programming...

Page 102: ...ug in and power up the VPS and wait approximately 2 5 min while the system initializes Before starting the VPS make sure all installation and line connections have been done as described in Section 2...

Page 103: ...ion Instructions Table 18 Cause Remedy The PBX is not a correct type Since the VPS is configured to communicate with the default PBX type KX TVS50 with the KX TA series under APT Integration KX TVS80...

Page 104: ...ired programming is complete and the VPS and KX TD308 should be able to communicate through DPT Integration We recommend that the KX TD308 system has any optional extension cards installed and telepho...

Page 105: ...rs also determines whether the mailbox continues to record after the user intercepts the call 4 5 2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an exten...

Page 106: ...dial tone Screen output Password Cancel 4 Hang up or Press the SP PHONE button 5 Repeat these steps for each telephone 4 5 4 Live Call Screening Recording Mode Assignment via System Programming This p...

Page 107: ...PROGRAM button b Dial 99 Display changes to PITS PGM Mode 2 Dial the code for the mode you want this telephone to have Hands Free Press 11 for KX TA624 or 71 for KX T series PBX that uses DPT Integrat...

Page 108: ...set LCS Password Enter a 3 digit number using 0 9 in LCS Password Note To cancel the password erase the 3 digit number b To assign LCS Recording Mode Set Recording Mode to Keep Rec or Stop Rec c To as...

Page 109: ...th the phone on hook Press the PROGRAM button b Dial 99 Display changes to PITS PGM Mode 2 Press the desired FLEXIBLE CO or DSS BLF button you want to assign as the LCS button 3 Dial 92 Screen output...

Page 110: ...t either be a DSS BLF or CO key with a lamp Follow the procedure below to assign a TWR button on an extension This is a station level program and should be done at each individual telephone PC program...

Page 111: ...T Integration a With the phone on hook Press the PROGRAM button b Dial 99 Display changes to PITS PGM Mode 2 Press the desired FLEXIBLE CO or DSS BLF button that you want to assign as the TWT button 3...

Page 112: ...e desired Flexible CO or DSS BLF button that you want to assign as the VTR button 3 Dial 8 Screen output VTR 4 Dial the Voice Mail extension number 5 Press STORE 6 For KX TA624 Set the MEMORY switch t...

Page 113: ...Installation Manual 113 3 Click CO Key in the upper right corner Flexible CO Key screen for all CO Keys displays Screen output 4 Click the Key Number to which a button will be assigned Flexible CO Key...

Page 114: ...steps for each extension 4 5 13 Live Call Screening Activation To activate the Live Call Screening status follow the steps below PC programming is also available for KX TD500 users see 4 5 6 Live Call...

Page 115: ...OGRAM button or lift the handset 6 Repeat these steps for each telephone 4 5 15 Two Way Recording into Mailbox This feature allows extension users to record conversations into their mailboxes by press...

Page 116: ...INTEGRATING THE VPS WITH THE PANASONIC KX TA SERIES PBX AND KX TD SERIES PBX 116 Installation Manual All manuals and user guides at all guides com...

Page 117: ...CUSTOMIZING THE SYSTEM Installation Manual 117 Section 5 CUSTOMIZING THE SYSTEM All manuals and user guides at all guides com...

Page 118: ...G MESSAGES It is important to spend time training the receptionist Making sure that the receptionist understands the system and is capable of answering basic questions will save you time in the end Sh...

Page 119: ...up Utility for connection to Panasonic KX T series telephone systems This utility provides a quick way of programming the Voice Processing System to operate in a standard automated attendant or voice...

Page 120: ...y by selecting 5 KX TD816 KX TD1232 KX TA1232 6 KX TD308 or 8 KX TD500 Table 20 1 KX T308 616 Go to Step 2 2 KX T123211D 3 KX T96 4 KX T336 0 Others Go to Step 3 5 KX TD816 KX TD1232 KX TA1232 6 KX TD...

Page 121: ...You can also enter multiple extensions Enter the extensions from No 101 to No 110 by Pressing 101 110 and Pressing ENTER The VPS will create mailboxes with the extension numbers entered See Step 4 No...

Page 122: ...output Assigned 29 61 Vacant 1 Then change the status from Delete to Make b Owner s last name Up to 16 alphabetic characters can be assigned as an Owner s Last Name Note Mailbox numbers displayed on...

Page 123: ...by Quick Setup the COS parameter Authorization for Message Notification see Table 40 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS for COS number 1 will be set to Yes It will sta...

Page 124: ...PASS in 7 2 UTILITY COMMANDS To go to the next screen without assigning the password Press ENTER All ports are currently set up to handle callers with standard automated atten dant operation day and...

Page 125: ...e VPS begins to change system programming data Screen output Then PORT TEST SYSTEM SETUP and 1 2 3 appear on the screen one by one Screen output Screen output when Quick Setup is finished Quick Setup...

Page 126: ...h the desired location quickly and easily Sample Company Greeting 1 Thank you for calling ABC company Company greeting should be short Note Company Greeting is only available with the KX TVS80 Sample...

Page 127: ...could be For English press 1 For French press 2 For Spanish press 3 For German press 4 For Japanese press 5 For Chinese press 6 etc of course selections should be recorded in their respective languag...

Page 128: ...extension as the fax manager to be notified on incoming faxes Disconnect Parameter 1 5 7 9 Determines how many seconds of silence the VPS allows during a caller s message before disconnecting the call...

Page 129: ...Number 4 Service Setting Enter The Number 2 Custom Service 2 Prompt Mode System 1 System 2 User1 3 User2 3 Menu Repeat Cycle 3 1 3 times 4 Call Transfer Anytime Extn Extn Mbx No 5 Wait for Second Digi...

Page 130: ...box transfer are disabled only 1 digit entries work following the Custom Service menu Note This parameter should be set to No when Subscriber Service is specified as a Custom Service option and it is...

Page 131: ...scriber Service Allows the caller to access Subscriber Service Digits received after entering this code are assumed to be the subscriber s mailbox number If this option is enabled it is strongly recom...

Page 132: ...instructions until all Custom Service prompts have been recorded using the tree that you created as a guide 5 2 5 Checking Operation After you have entered and recorded all menus it is important to t...

Page 133: ...mber 250 There are 2 ways to use a System Group Distribution List Option A For inside messages The System Group Distribution List number can be designed so that any subscriber can press 2 and then ent...

Page 134: ...riber can leave a series of prerecorded questions up to 10 for the caller in an Interview Mailbox As the caller answers questions answers are recorded in the mailbox After a caller records the answers...

Page 135: ...his service can be programmed independently of any or all ports of the VPS Callers reaching these ports access Automated Attendant service Service Access Command A caller can switch to Automated Atten...

Page 136: ...caller enters Operator Service Operator Service can also be the destination of no DTMF input Operator Service offers callers many chances to reach a human operator Operator Service can be structured a...

Page 137: ...None System Greeting Specifies the company greeting to be played on the port The System Greeting is Good Morning Afternoon Evening Welcome to the Voice Processing System Note Company Greeting is only...

Page 138: ...in Table 59 in B6 5 Prompt Setting Note If Selective is specified you will need to select a prompt available for rotary callers See Prompt for Rotary Callers below Prompt for Rotary Callers 1 System...

Page 139: ...t department extensions the VPS will provide these numbers to the caller in the initial list of prompts Return to Program Service Setting Auto Attn Setting Menu Enter The Number 1 Program Enter The Nu...

Page 140: ...g group Return to Program Service Setting Auto Attn Setting Menu Enter the data using the table below as a guide The table below is for Operator 1 as an example Please refer to it for Operators 2 and...

Page 141: ...When a call to Operator 1 2 or 3 is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Notes This timer applies to Operator 1 2 and 3 If more...

Page 142: ...Caller Select 2 Leave Message 3 Disconnect Message 4 Next Operator Caller Select Specifies how to handle Operator 1 calls when not answered within the time period set by the Operator No Answer Time mo...

Page 143: ...uses the last name Both will be printed on mailbox report Owner Last Name Class of Service No COS No 1 62 1 Defines a set of services available to each subscriber The Class of Services 63 and 64 are f...

Page 144: ...ox 1 Yes 2 No No If set to Yes calls coming to the extension through Automated Attendant go directly to the mailbox without ringing the extension Message Waiting Lamp will not be turned on Table 25 De...

Page 145: ...Important Note When the VPS calls to a CO line via the KX TD500 PRI Card KX TD50290 PRI23 ISDN Primary Rate Access Interface card be sure to add after the telephone number 1112223333 in the example h...

Page 146: ...ng another notification call to Device 1 2 or 3 Time Frame 1 2 MON TUE WED THU FRI SAT SUN 1 12 h 00 59 min AM PM a m p m All Day Space No Use No Use Specifies the daily schedule for the Message Waiti...

Page 147: ...Menu Table 27 Parameter Value Range Default Description Function Telephone Number 1 2 Up to 16 digits With the KX TD816 TD1232 TA1232 or Up to 24 digits With the KX TD500 None Specifies the telephone...

Page 148: ...sting 1 101 2 103 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 System Manager s Mailbox No 999 Message Manager s Mailbox No 998 Enter The Number 4 Program Mailbox Setti...

Page 149: ...on as the VPS plays a guidance message Press code 6 and then the mailbox number For example a subscriber who has extension 115 and mailbox 115 would press code 6 115 If the subscriber has a password e...

Page 150: ...CUSTOMIZING THE SYSTEM 150 Installation Manual All manuals and user guides at all guides com...

Page 151: ...FINAL SETUP Installation Manual 151 Section 6 FINAL SETUP All manuals and user guides at all guides com...

Page 152: ...Press 6 9 9 8 to access the Message Manager s mailbox You will hear the following prompt if mailbox 998 has a password set 3 Enter the Message Manager s Password if programmed Otherwise you will hear...

Page 153: ...ations should be included in the first question work for the subscriber who maintains the Interview Service mailbox If Custom Service follows explanations should be included in the first menu work for...

Page 154: ...e User Prompts 4 Press 1 to change User Prompt 1 or Press 2 to change User Prompt 2 5 Press 1 to change specified prompts or Press 2 to change all prompts 6 Enter the Prompt Number you want to change...

Page 155: ...h you wish to record Personal Greetings 3 Enter your Password if programmed then Press You are now inside the mailbox 4 Press 5 for Mailbox Management 5 Press 1 to change the Personal Greetings 6 Pres...

Page 156: ...box 4 Press 5 for Mailbox Management 5 Press 3 to change the Owner s Name 6 The system will say Owner s name is not recorded Record owner s name at the tone 7 State the Owner s First and Last Name at...

Page 157: ...the Transfer Menu 5 Specify a folder where data is to be saved if necessary use Browse 6 Select Xmodem as the protocol to save data 7 Click Receive SAVE VPS Flash Memory Data Save VPS PC Xmodem 1 Pro...

Page 158: ...and User Prompt 2 if they have been recorded Notes Recorded caller names for the Caller Name Announcement System Personal cannot be saved by the above procedure only Caller ID numbers can be saved Whe...

Page 159: ...SYSTEM MAINTENANCE AND TROUBLESHOOTING Installation Manual 159 Section 7 SYSTEM MAINTENANCE AND TROUBLESHOOTING All manuals and user guides at all guides com...

Page 160: ...e listed 1 Go to the System Administration Top Menu 2 Type 4 for System Initialization Note Depending on the PBX extension numbering the Mailbox No Length might be 2 to 5 3 Type Y this places the VPS...

Page 161: ...izing is complete the following display will appear Note The execution time for System Reset Clear may differ each time it is performed because of system capacity and system programs Generally initial...

Page 162: ...rogram or data in the flash memory LOAD Restores a backup of the program or data to the VPS GPRN Displays all of the VPS parameters VERS Displays the version of the program CREP Displays the keypad as...

Page 163: ...ge indicates that the VPS is in the Off Line Mode 7 2 2 On line Set ONLN Use the ONLN command to place the VPS in the Call Progression Mode Type ONLN then Press RETURN 7 2 3 Set Password PASS Use the...

Page 164: ...PS does not distinguish the capital letter from the small letter 7 2 4 Set Time TIME Use the TIME command to set the system date and time A number of system functions require that the system time and...

Page 165: ...Report Call Account Report at a specified time each day A printer or data terminal must be connected to the VPS at the RS 232C port for the reports to be printed or displayed 1 Type PSET then Press RE...

Page 166: ...that often causes errors check the flash memory xx IDE error code yyyy read write error sector number DSP SCAN DSP SCAN error DSP is out of order Check the hardware DSP FIFO DSP FIFO error During the...

Page 167: ...g of report data SYSTEM ERROR 3 Clock error SYSTEM ERROR 4 Mailbox data error SYSTEM ERROR 5 Message data error 1 SYSTEM ERROR 6 Message data error 2 SYSTEM ERROR 7 Error loading of control data SYSTE...

Page 168: ...w Saving items 4 7 below will depend upon the length of the recorded messages 4 User Prompts 1 Modified prompts Modifications to default settings 5 User Prompts 2 Modified prompts Modifications to def...

Page 169: ...ce the receiving mode has been selected use the cancel command of the communication software being used If your data terminal supports a high speed it is recommended that you SAVE at the maximum speed...

Page 170: ...is ready for loading 4 Set the data terminal to the sending Call mode Xmodem Then enter the backup filename Press ENTER The backup data will be restored to the flash memory 5 When the load to the VPS...

Page 171: ...se Ctrl C at any time to stop printing Type GPRN then Press RETURN Note This command is only valid when in the ASCII TERMINAL mode 7 2 10 Program Version Display VERS Use the VERS command to display t...

Page 172: ...Indicates that the callers have accessed this Custom Service 9 times This counter can be cleared See 7 2 12 Custom Service Menu Access Count Clear CCLR Custom 100 System Access 9 Menu Msg None multili...

Page 173: ...BX other than the Panasonic KX T series telephone system is used Note This setting is not valid if Message Waiting Lamp for Every Message is set to Yes Menu Msg None Indicates that the menu message fo...

Page 174: ...mand 1 Type MRL then Press RETURN 2 Type the message length 7 2 15 Modified Prompt List MPLT Use the MPLT command to display the user prompt recording status recorded not recorded or turned off 1 Type...

Page 175: ...ed off WILL NOT BE HEARD HELP OFLN System Off line ONLN System On line PASS Password setting TIME Time Date setting PSET Report Print Out Time setting ELOG Device Error Log Listing SAVE VPS Program Da...

Page 176: ...display the touchtones the VPS receives and sends In addition to the touchtones the following will be displayed the Incoming Call Service Voice Mail Automated Attendant Custom and Interview entered by...

Page 177: ...en troubleshooting Do not use this command for any other purpose Do not disconnect the RS 232C connection while the PUTD command is enabled This could cause data overflow PUTD Target Port 00 Don t lea...

Page 178: ...time in seconds the VPS must wait for the Caller ID after the VPS has received the incoming call from the PBX If Caller ID is not needed at all set the waiting time to 0 to accelerate the VPS respons...

Page 179: ...lect the System Reports Menu follow the menu path as shown System Administration Top Menu 2 1 To clear the following 4 reports follow the menu path as shown System Administration Top Menu 2 2 System R...

Page 180: ...DMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS To select the Mailbox Assignments Report follow the menu path as shown System Administration Top Menu 2 1 1 COS Class of Service CExtn Covering Ex...

Page 181: ...mpts RC Remote Call Forward to CO DC Delete Message Confirmation CN Maximum number of names for Personal Caller Name Announcement GC Play Personal Greeting for Caller ID CS Caller ID Screening MN Auth...

Page 182: ...the System Service Report follow the menu path as shown System Administration Top Menu 2 1 3 V M Voice Mail Service C S Custom Service A A Automated Attendant Service I S Interview Service System Serv...

Page 183: ...tomated Attendant Service I S Interview Service Grt Company Greeting To select the Call Account Report follow the menu path as shown System Administration Top Menu 2 1 4 System Service Report JAN 4 20...

Page 184: ...s were used simultaneously 7 3 6 Port Usage Statistics Clear Clears the Port Usage Report for use again Type Y yes or N no If Y is entered the system will clear the data Wait until Port Usage Report D...

Page 185: ...port The number of messages that expired and were removed by the system since the last clearing of this report KX TVS50 KX TVS50 with an optional expansion memory card KX TVS52 KX TVS80 To select the...

Page 186: ...he Mailbox Usage Report provides information about the usage at specific mailbox It includes the number of recorded messages the total amount of outgoing calling time and external message message noti...

Page 187: ...ssage GM Personal System Group Distribution List AF Auto Forwarding LD Long distance call 8 digits or more Lcl Local call less than 8 digits Rcv Received Del Deleted Exp Expired To clear the Mailbox U...

Page 188: ...ll Report Data Cleared appears on the screen before proceeding To select the Fax Call Report follow the menu path as shown System Administration Top Menu 2 1 8 FAX 1 Main facsimile machine FAX 2 Alter...

Page 189: ...ems that use DPT Integration to see if the programming agrees with the actual connection Unable to utilize some of the DPT Integration features even though DPT Integration has been established properl...

Page 190: ...ort Setting Unable to call an outside party Improper setting of the outside call dial procedure Reset the CO line access sequence of the connected PBX see Dial Number in Table 38 in B2 SYSTEM ADMINIST...

Page 191: ...Baud Rate Word Bit Length Parity and Stop Bit Length see B7 1 RS 232C Parameters Unable to make reconnection when the lineis busy Improper setting of the busy signal reconnection procedure Readjust t...

Page 192: ...ging access code Adjust the Intercom Paging access code to that of the connected PBX see Paging Code for Group 1 8 for the KX TVS50 or Paging Code for Group 1 16 for the KX TVS80 and Paging Code for A...

Page 193: ...including System Manager and Message Manager mailboxes Number of Messages Maximum 100 per mailbox programmable Personal Greeting Message Length 8 to 60 s programmable Message Retention Time 1 to 30 da...

Page 194: ...AINTENANCE AND TROUBLESHOOTING 194 Installation Manual Dimensions H W D 173 mm 318 mm 65 mm 6 13 16 12 1 2 2 9 16 Mass Weight Approximately 1 2 kg 2 7 lb Table 33 All manuals and user guides at all gu...

Page 195: ...SYSTEM FEATURES Installation Manual 195 Appendix A SYSTEM FEATURES All manuals and user guides at all guides com...

Page 196: ...a group of extensions which require a different call transfer sequence than normal placed into a separate group See Dialing Parameters in 3 2 4 PBX Interface Parameters See Alternate Extension Assign...

Page 197: ...is feature Messages marked as private cannot be forwarded Also a message is never forwarded to the original sender of the message See Private Message in this Table See Authorization for Auto Forwardin...

Page 198: ...Call Services Message Waiting Notification and External Message Delivery See Port Service Setting in 5 1 3 Starting the Quick Setup See Incoming Call Service in Table 23 in 5 3 1 Port Service Menu See...

Page 199: ...llows the System Administrator to assign up to 120 Caller ID numbers and program the route for the calls from these assigned numbers to the desired extension mailbox System Group Distribution List inc...

Page 200: ...ssary See 4 12 Personal Caller Name Announcement in the Subscriber s Guide Caller Name Announcement System APT DPT Integration Only allows the System Administrator to assign up to 120 Caller ID number...

Page 201: ...2 From the System Administration Top Menu type1 1 1 Mailbox No Y 2 Device No 1 3 Program Mailbox Setting Enter Edit Mailbox No Entry Do you want to edit this mailbox Notification Setting Device No Ent...

Page 202: ...e for both Port and Trunk services Note The System Manager can change the Company Greeting setting remotely by simply calling the VPS Only the System Administrator can assign specific greetings for ho...

Page 203: ...g menu operator fax machine etc Note Callers cannot jump between Custom Service menus more than 8 times See 5 2 PORT SETTING OPTIONS See 6 1 4 Recording the Company Name Enter 6 998 5 2 KX TVS80 only...

Page 204: ...3 or 4 letters of the mailbox owner s last name The VPS identifies all subscribers with that letter combination and states each name for the caller The caller selects the desired subscriber by enteri...

Page 205: ...PBX AND KX TD SERIES PBX See DPT Integration in Glossary Extension Group places several extensions into the same mailbox to share information using an Extension Group List The System Administrator mu...

Page 206: ...le 37 in B2 SYSTEM ADMINISTRATION MAILBOXES See Authorization for External Message Delivery in Table 40 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters Externa...

Page 207: ...on List in Glossary See 4 5 Personal Group Distribution Lists in the Subscriber s Guide See 4 6 Deleting Group Distribution Members in the Subscriber s Guide See 4 7 Deleting Group Distribution List N...

Page 208: ...Automated Attendant Service to enable the VPS to immediately recognize the state of the call busy answered ringing etc and improve its call handling performance See Voice Mail in 1 3 3 Which Phone Sy...

Page 209: ...w 1 Go to the System Administration Top Menu and type 1 2 Program Class of Service and COS No 1 62 Select an Intercom Paging Group 1 9 with the KX TVS 50 1 17 with the KX TVS80 for this COS If set to...

Page 210: ...ribers are able to record questions directly into their own Interview Mailbox See 5 2 9 Interview Service See Interview Mailbox Number in Table 37 in B2 SYSTEM ADMINISTRATION MAILBOXES See Creating an...

Page 211: ...g LCS Programming See 4 5 2 Live Call Screening Password Assignment See 4 5 3 Live Call Screening Password Canceling See 4 5 4 Live Call Screening Recording Mode Assignment via System Programming See...

Page 212: ...options exist Subscriber Mailbox Interview Mailbox System Manager s Mailbox and Message Manager s Mailbox General Delivery Mailbox See 5 5 SETTING MAILBOXES See 6 2 SETTING UP MAILBOXES See 7 3 1 Mai...

Page 213: ...ither a subscriber s regular or interview mailbox This mode is effective for 1 Incomplete Call Handling Service when the subscriber s line is busy or he cannot take the call or when he has enabled Cal...

Page 214: ...the mailbox Notification can be scheduled either on or off for a maximum of 2 times during any 24 h period The subscriber Message Manager can program a maximum of 3 telephones or beepers in sequence...

Page 215: ...ge in Tables 40 and 41 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See Other Parameters Message Waiting Notification in B6 7 Other Parameters See C3 SETTING COS CLASS OF SERVIC...

Page 216: ...to request a live operator by pressing 0 on the telephone keypad Up to 3 operators can be specified to receive calls in the Day Night Lunch and Break Modes See 5 4 3 Operator s Parameters See Operato...

Page 217: ...Assigning Caller ID Numbers for Personal Greeting for Caller ID in the Subscriber s Guide Personal Greetings permit the subscriber to record the following 3 personal message greetings No Answer Plays...

Page 218: ...ger to specify a message as Private when sending it to other subscribers the Message Manager and or the System Manager A message specified as Private cannot be transferred It is also possible to speci...

Page 219: ...s to be utilized With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TD1232 for example must be programmed properly For the C...

Page 220: ...iber s Guide Service Mode allows the System Administrator or the System Manager to change the call handling method that is programmed in the Time Service setting Once the Service Mode has been changed...

Page 221: ...ERVICE PARAMETERS See Remote Call Forward to CO Delete Message Confirmation and Authorization for Message Notification in Table 41 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS S...

Page 222: ...only allows call services to be assigned to each trunk CO line group The incoming call service determines which service is used when answering incoming calls These services include Voice Mail Service...

Page 223: ...ecording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min To allow unlimited recording time the Message Length parameter must be set to 0 Unlimited...

Page 224: ...User 2 Prompts not recorded See 6 1 5 Custom Service Greetings Enter 6 998 5 4 See Prompt Mode in Tables 40 and 41 in B3 SYSTEM ADMINISTRATION SETTING COS CLASS OF SERVICE PARAMETERS See B6 5 Prompt S...

Page 225: ...SYSTEM ADMINISTRATOR S GUIDE Installation Manual 225 Appendix B SYSTEM ADMINISTRATOR S GUIDE All manuals and user guides at all guides com...

Page 226: ...inning of each section This flow is designed to guide the user through the appropriate menus to the parameter to be setup or changed The following example illustrates how the menu flow is used Table 3...

Page 227: ...ual 227 1 Program 1 Mallbox Setting 2 Class of Service 3 Port Trunk Service 4 Service Setting 1 Automated Attendant 2 Custom Service 1 Department Dialing 2 Operator s Parameter 3 Alternate Extension A...

Page 228: ...ter 3 Alternate Extension 2 Custom Service 1 Day Mode 1 Operator 1 2 Operator 2 3 Operator 3 4 Break Mode 1 Operator 1 2 Operator 2 3 Operator 3 2 Night Mode 1 Operator 1 2 Operator 2 3 Operator 3 3 L...

Page 229: ...ing 1 Extension Numbering Plan 1 16 2 Dialing Parameter 3 Message Waiting Notification 4 External Message Delivery 5 Call Hold 6 Rotary Telephone Service 7 Intercom Paging Parameters 8 Fax Management...

Page 230: ...ber 2 5 digits None Specifies the subscriber s mailbox number Mailbox number length is determined during setup or when initializing the system Mailbox numbers cannot begin with 0 If the length of the...

Page 231: ...e set of services available to the subscriber Note 1 We recommend that parameters for each COS number be defined before assigning a Class of Service COS number Note 2 COS No 63 pertains to the Message...

Page 232: ...ilbox owner to own an interview mailbox The interview mailbox number must be an unassigned mailbox number Note The replies to an interview session constitute one message If the subscriber expects many...

Page 233: ...ortant Note When the VPS calls to a CO line via the KX TD500 PRI Card KX TD50290 PRI23 ISDN Primary Rate Access Interface card be sure to add after the telephone number 1112223333 in the example here...

Page 234: ...min 3 Specifies the time in minutes the VPS must wait after a busy condition is received before making another notification call to Device 1 2 or 3 No Answer Delay Time 60 120 min 60 Specifies the tim...

Page 235: ...nction Telephone Number 1 2 Up to 16 digits With the KX TD816 TD1232 TA1232 or Up to 24 digits With the KX TD500 None Specifies the telephone number to which the callers are forwarded when Remote Call...

Page 236: ...n Manual Listing Mailboxes Follow the procedure below to display the mailbox number list To display the list of all mailbox numbers follow the menu path as shown System Administration Top Menu 1 1 4 A...

Page 237: ...rd to CO available for COS numbers 1 63 Delete Message Confirmation available for COS numbers 1 64 Message Waiting Notification available for COS numbers 1 63 External Message Delivery available for C...

Page 238: ...is selected the saved message will remain in the mailbox until erased by the subscriber Message Length 1 6 min 0 Unlimited 3 Defines the maximum message length If set to 0 Unlimited a subscriber can r...

Page 239: ...n Busy you must also enable the use of the Call Waiting feature at your PBX Message Cancel for Live Call Screening 1 Yes 2 No Yes The Live Call Screening feature permits the subscriber to monitor inco...

Page 240: ...p 1 Specifies the Intercom Paging group number available to the subscriber If set to 9 with the KX TVS50 or 17 with the KX TVS80 the Intercom Paging feature is activated for all groups Note The Interc...

Page 241: ...s the VPS requests confirmation from the mailbox owner before erasing a message left in the mailbox If set to No the message is erased immediately Number of CIDs for Caller Name Announcement 0 30 30 S...

Page 242: ...ted or if the caller does not enter a callback number System Callback No see Table 63 will be displayed on the beeper s display If a caller s number is received through a telephone company s Caller ID...

Page 243: ...nclude Mailbox Number Delay Time and Forwarding Mode If set to No sub parameters cannot be assigned Mailbox Number 2 5 digits None Specifies the mailbox to which the messages will be forwarded Note Th...

Page 244: ...is played back If 0 Unlimited is selected saved messages will remain in the mailbox until erased by the mailbox owner Message Length 1 6 min 0 Unlimited 6 Defines the maximum message length If set to...

Page 245: ...e Call FWD to CO feature is available if DPT Voice Mail Integration is activated with a Panasonic KX T series telephone system Important Note With respect to PBX programming it is possible that Call F...

Page 246: ...ote To utilize this feature the callback number entry code must be included in the subscriber s beeper number When Disable is selected or if the caller does not enter a callback number System Callback...

Page 247: ...ervice has the highest priority B4 1 Port Assignment Port 1 2 Day Mode Note In Tables 42 and 43 the sub parameter Prompt for Rotary Callers is underlined This sub parameter can be assigned only when I...

Page 248: ...System 2 User 1 3 User 2 4 Selective User 1 Specifies the language of voice prompts to be played on this port When set to Selective the caller can select the language of his choice provided the Messa...

Page 249: ...ess the proper menu for Night Mode features for the selected port follow the menu path as shown System Administration Top Menu 1 3 1 Port No 1 2 2 To access the proper menu for Lunch Mode features for...

Page 250: ...erview Mailbox numbers should also be specified Note 2 When you specify the Custom service one of 100 1 100 Custom service numbers should also be specified Incoming Call Service Prompt 1 System 2 User...

Page 251: ...ay 1 60 s To access the proper menu for Night Mode features for the selected PBX trunk CO line group follow the menu path as shown System Administration Top Menu 1 3 2 Trunk Group No 1 48 2 To access...

Page 252: ...e digit 1 9 To access the proper menu for Automated Attendant Parameters follow the menu path as shown System Administration Top Menu 1 4 1 To access the proper menu for Department Dialing follow the...

Page 253: ...sion to any other mailbox By default the extension number for the Message Manager s extension assigned for Operator 1 in the Day Mode is 0 However the default setting cannot be used with the Message W...

Page 254: ...r 3 is not answered within the time set the VPS will offer other options as defined by the No Answer Coverage Mode Note 1 This timer applies to Operator 1 2 and 3 Note 2 If more than 1 operator is ass...

Page 255: ...Specifies how to handle Operator 1 calls when not answered within the time period set by the Operator No Answer Time mode 1 Caller Select Allows the caller to leave a message or call another extension...

Page 256: ...ified by the No Answer Coverage Mode to the caller 3 Call Waiting Signals the Operator 2 when another call is waiting using the Call Waiting feature of the PBX 4 Disconnect Message Disconnects the cal...

Page 257: ...can be assigned Operator s Mailbox No 2 5 digits None Specifies the mailbox number for Operator 3 Callers to Operator 3 are prompted to leave a message in this mailbox depending upon how the Busy Cove...

Page 258: ...er Coverage Mode 1 Caller Select 2 Leave Message 3 Disconnect Message Caller Select Specifies how to handle Operator 3 calls when not answered within the time period set by the Operator No Answer Time...

Page 259: ...extension numbers from the alternate extension group To access the proper menu for Alternate Extension Assignment Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 To acce...

Page 260: ...e proper menu for Alternate Extension Listing Parameter follow the menu path as shown System Administration Top Menu 1 4 1 3 3 To access the proper menu for Custom Service Parameter follow the menu pa...

Page 261: ...cially true if you do not want to explain Call Transfer Any Time in your Custom Service menu recording Wait for Second Digit 1 5 s 1 Resolves the problem when the first digit of the extension or mailb...

Page 262: ...he caller to a specific extension Enter b followed by an extension number c Operator Connects the caller to the operator d Exit Plays the Custom Service exit prompt and disconnects the caller The Mess...

Page 263: ...Subscriber Service Allows the caller to access Subscriber Service If this option is enabled it is strongly recommended that each subscriber establish a password this will prevent unauthorized callers...

Page 264: ...cter except can be used Note When nothing is registered in this parameter but the caller s name is transmitted from the Central Office the name will be automatically registered in this parameter When...

Page 265: ...Listing Displays all Caller ID List numbers To access the proper menu for Caller ID Call Routing Delete follow the menu path as shown System Administration Top Menu 1 4 3 2 Caller ID List No 1 120 To...

Page 266: ...ewed as needed Mailbox Group Enter To access the proper menu for System Group Assignment follow the menu path as shown System Administration Top Menu 1 5 1 To access the proper menu for Mailbox Group...

Page 267: ...Message Waiting Notification Lamp feature if authorized when a message is present Group Name Up to 16 characters None Specifies a group name If a group name is not required press RETURN and specify t...

Page 268: ...Extension of the Owner of a mailbox This permits all group members to share the information in the mailbox Group Name Up to 16 characters None Specifies a group name If a group name is not required pr...

Page 269: ...ever the System Administrator or the System Manager can change the current call handling method by selecting a specific Service Mode To access the proper menu for Time Service follow the menu path as...

Page 270: ...meters can be specified differently Table 53 Parameter Value Range Default Description Function Service Mode 1 Automatic Mode 2 Manual Day Mode 3 Manual Night Mode 4 Manual Lunch Mode 5 Manual Break M...

Page 271: ...nu 1 5 2 2 To access the proper menu for Day Service follow the menu path as shown System Administration Top Menu 1 5 2 2 1 Table 54 Parameter Value Range Default Description Function Mon Start End Su...

Page 272: ...eak Service follow the menu path as shown System Administration Top Menu 1 5 2 2 3 Table 56 Parameter Value Range Default Description Function Mon Break 1 Service Break 2 Service Break 3 Service Start...

Page 273: ...Note Holidays cannot overlap For example if you have set Dec 22nd to Jan 6th as holidays you cannot set Jan 1st as a holiday To provide a special message to callers on a holiday for example Today is N...

Page 274: ...ies one of 4 incoming call services for the holiday Note When Interview Service is specified one of Subscriber s Interview Mailbox numbers should also be specified When the Custom Service is specified...

Page 275: ...which the Holiday Service setting is activated The unspecified trunks CO lines provide the usual incoming call service Note Pressing back space will clear the parameter To access the proper menu for...

Page 276: ...lt Description Function Start Date End Date MM Month DD Day None Specifies the starting and ending dates of daylight saving time The VPS advances 1 h on the starting date of daylight saving time and r...

Page 277: ...ding this Multilingual Selection Menu Note The Prompt Selection Number should not match the first digit of any mailbox number because mailbox extension access is possible during and after the Multilin...

Page 278: ...ercom Paging feature is enabled by selecting Intercom Paging in 4 1 Call Transfer Status and or in 4 3 Incomplete Call Handling Status in the Subscriber s Guide The Message Manager is responsible for...

Page 279: ...rvice We recommend that this parameter be set for better integration with the PBX To access the proper menu for System Caller Name Announcement Delete follow the menu path as shown System Administrati...

Page 280: ...fied 400 through 450 and 3300 through 3399 specify the numbers as follows 4XX Indicates any 3 digit extension number starting with 4 33XX Indicates any 4 digit extension starting with 33 Note Auto Con...

Page 281: ...The VPS can discriminate between local and long distance calls and can report outgoing calls and calling times for billing purposes on periodic port usage reports Call Transfer No Answer Time 10 60 s...

Page 282: ...one number 9 is the CO line access number F Hook Flash R Ringback Tone Detection S Silence Detection T Dial Tone Detection W Wait for 1 s 1 9 0 Dial Codes To access the proper menu for Message Waiting...

Page 283: ...ieve the messages stored there Max Digits for Callback No 1 48 digits 20 Specifies the maximum number of digits the caller can enter as a callback number This number will display on beepers if the Bee...

Page 284: ...numbers used for the External Message Delivery feature Message Length 1 6 min 3 Specifies the allowable message length of external delivery messages that the subscriber can record Max Messages for Ma...

Page 285: ...Disable the VPS immediately offers callers the Incomplete Call Handling service Call Queuing Announcement Mode 1 Disable 2 Enable Enable If set to Enable callers on hold are informed of their current...

Page 286: ...e properly programmed This feature is available for APT DPT Integration mode only To access the proper menu for Rotary Telephone Service follow the menu path as shown System Administration Top Menu 1...

Page 287: ...e required by the PBX This can be programmed using up to 12 of the 8 letters and 12 dial codes as specified above No Answer Time for Intercom Paging 1 30 s 5 Specifies the length of time in seconds th...

Page 288: ...3301 3316 All Groups Group 17 33 Specifies the intercom paging access code required by the PBX Note The Intercom Paging Group Number available for each subscriber is determined on a COS by COS basis...

Page 289: ...the Fax Manager Mailbox Number The VPS will notify the fax manager of the status of fax calls depending upon the settings of the Fax No Answer Coverage Mode and Fax Notification Mode parameters Fax N...

Page 290: ...e 1 FAX message The VPS will also leave the total number of received fax calls in the Fax Manager s mailbox 2 If set to No the VPS will not take any action concerning successfully received fax calls T...

Page 291: ...follow the menu path as shown System Administration Top Menu 1 6 1 Table 70 Parameter Value Range Default Description Function Baud Rate 1 300 bps 2 600 bps 3 1200 bps 4 2400 bps 5 4800 bps 6 9600 bp...

Page 292: ...manual to determine the correct value CPC Signal 1 None 2 6 5 ms 3 150 ms 4 300 ms 5 450 ms 6 600 ms None Specifies the minimum time necessary to detect an interruption in the CPC Calling Party Contr...

Page 293: ...e Parameters follow the menu path as shown System Administration Top Menu 1 6 3 To access the proper menu for Dialing Parameters follow the menu path as shown System Administration Top Menu 1 6 3 1 Ta...

Page 294: ...ion Transfer Sequence FX FTX FTX FTX FTX FTX FX FTX FX FTX FX Alternate Extension Transfer Sequence FX FTX FTX FTX FTX FTX FX FTX FX FTX FX Reconnect Sequence on Busy FWW FWW FWW FWW FWW FWW F FWW F F...

Page 295: ...F N A N A F F F F F F 1 When your KX T series telephone system is in DPT Integration mode 2 When your KX TA624 telephone system is in APT Integration mode N A Not available Not needed Table 73 PBX Ty...

Page 296: ...pe is set to a KX T series telephone system the Inband Signaling Parameters will automatically default to the proper codes This is available with any of the following Panasonic KX T series telephone s...

Page 297: ...Transfer Sequence FX The VPS performs this sequence when transferring calls to extensions in the Alternate Extension Group Reconnect Sequence on Busy F If an extension is busy this sequence allows the...

Page 298: ...gnaling Parameters follow the menu path as shown System Administration Top Menu 1 6 3 2 Table 76 Parameter Value Range Default Description Function Ringback 1 Indicates Ringback Tone Sent to the VPS w...

Page 299: ...ly dialed a Message Waiting Lamp On or Message Waiting Lamp Off Code Disconnect 9 Sent to the VPS when the other party goes on hook Table 77 Parameter Other Manufac turers KX T series T308 T616 T1232...

Page 300: ...er Digit Timeout follow the menu path as shown System Administration Top Menu 1 6 3 3 1 Table 78 Parameter Value Range Default Description Function Inter Digit Timeout 1 4 s 1 Defines the incoming sig...

Page 301: ...SYSTEM MANAGER S GUIDE Installation Manual 301 Appendix C SYSTEM MANAGER S GUIDE All manuals and user guides at all guides com...

Page 302: ...Service To Access the System Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access Command 2 Press then Type the...

Page 303: ...nt setting unchanged Press 2 When creating a new mailbox the following parameters can be set Mailbox Number Subscriber s Voiced Name The VPS allows a maximum of 4 s to record the name The name must be...

Page 304: ...ed When this entry is completed the prompt at Step 4 will appear Continue assigning or editing other mailboxes by repeating Steps 5 7 9 To return to the Main Menu Press twice Deleting a Mailbox The Sy...

Page 305: ...e System Manager must delete the password before it can be reassigned by the subscriber 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 1 for the Mailbox Setup 4 Press 3 for Password Reset...

Page 306: ...time ranges from 5 100 min 0 Unlimited Message Retrieval Order Settings are LIFO Last In First Out or FIFO First In First Out Message Scanning with Information Settings are enable or disable 1 Play S...

Page 307: ...Other Features 3 Press 2 to set Class of Service 4 Type the Class of Service Number 1 64 Personal Greeting Length New Message Retention Time 5 a The current setting plays Press 1 to change the curren...

Page 308: ...ssage length 1 6 min or 0 unlimited c Confirm the entry is correct and Press 2 to accept it 9 a The current setting plays Press 1 to change the current number b Type the number of messages 5 100 c Con...

Page 309: ...ng plays Press 1 to change the setting enable or disable b Confirm the entry is correct and Press 2 to accept it 14 a The current setting plays Press 1 to change the setting enable or disable b Confir...

Page 310: ...com Paging feature is activated for all groups 18 a The current setting plays Press 1 2 or 3 to change the desired mode 1 System Prompt 2 User 1 Prompt 3 User 2 Prompt b Confirm the entry is correct a...

Page 311: ...4b below b Press 1 2 3 4 or 5 to choose the desired Beeper Callback Number Entry Mode 1 Caller Select Mode 2 Without message mode 3 Before message recording mode 4 After message recording mode 5 Disab...

Page 312: ...change the setting enable or disable If Auto Forwarding is enabled go to Step 26b below b The current forwarding destination mailbox number plays Press 1 to change the mailbox number c Type the mailb...

Page 313: ...System Administrator programs via a computer the Message Manager sets the system clock records the Voice Labels and System Caller Names and customizes the Message Manager s Mailbox The VPS plays Sorr...

Page 314: ...tallation Manual Note Press 0 for help For example to enter January press 1 and 10 Type the day and Press 11 Type the last 2 digits of the year and Press 12 Press 2 to accept the date All manuals and...

Page 315: ...s only in Lunch Mode Manual Break Mode Operates only in Break Mode PBX Control Mode Operation changes depending on PBX time period available only with APT DPT Integration In the Automatic Mode service...

Page 316: ...1 to change the setting 5 Press 1 2 3 4 5 or 6 to choose the desired Service Mode entry 1 Automatic Mode Operates according to the setting in Time Service default 2 Manual Day Mode Operates only in Da...

Page 317: ...nction is not available 1 Log in the Main Menu 2 Press 6 for Other Features 3 Press 5 to change Company Greeting setting 4 Press 1 to change the port setting or 2 to change the trunk service setting 5...

Page 318: ...ailbox Parameter Report is displayed as Mailbox Assignments The Class of Service Parameter Report is displayed as COS Assignments 4 For Flash Memory Usage Report Port Usage Report Mailbox Usage Report...

Page 319: ...Press 5 for the System Report Menu 3 Press 2 to clear the Flash Memory Usage Reports 3 to clear the Port Usage Reports 4 to clear the Mailbox Usage Reports or 8 to clear the Fax Call Report 4 Press 2...

Page 320: ...ing subscribers about the current VPS status such as remaining flash memory capacity requesting that unnecessary messages be erased etc 1 Log in the Main Menu 2 Press 2 to deliver a message 3 Press 1...

Page 321: ...ecify the delivery time and the private status Note Press 2 to send the message immediately and return to the Main Menu 10 Press 1 to specify the delivery time 11 Type the time and Press 12 Press 1 fo...

Page 322: ...g in the Main Menu 2 Press 4 to check distribution status 3 Press 3 to cancel the message or delete verification Note Press 1 to listen to messages Press 1 twice to check the previous message Press 2...

Page 323: ...ystem Manager cannot access this service The VPS plays Sorry this function is not available 1 Log in the Main Menu 2 Press 3 to customize the mailbox 3 The VPS plays the current password setting Press...

Page 324: ...o listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to listen to the entire menu 1 Repeat this message 1 1 Replay the Prev...

Page 325: ...MESSAGE MANAGER S GUIDE Installation Manual 325 Appendix D MESSAGE MANAGER S GUIDE All manuals and user guides at all guides com...

Page 326: ...ess the Message Manager s Mailbox 1 Dial the Extension Number connected to the Voice Mail Service Or Dial any VPS Extension Number and Press 6 Service Access Command 2 Press then enter the Message Man...

Page 327: ...he Main Menu 2 The VPS plays the number of new messages Press 1 to listen to the messages 3 The VPS plays each message identifying the sender and indicating when the message was recorded Press 0 to li...

Page 328: ...e destination mailbox number 5 Press 2 to accept the number 6 Press 2 to transfer with comment Note Press 1 to transfer messages without comment Press 3 to add a mailbox number Press 4 to review the M...

Page 329: ...sing this feature you must assign the extension number that is included in the Extension Numbering Plan 1 Log in the Main Menu 2 Press 2 to set Message Waiting Notification 3 Press 1 to change the Mes...

Page 330: ...witch and the beeper Callback Number Display Entry Code X to make these assignments When the Beeper Callback No Entry Code is added at the end of a beeper number the VPS will ask the caller to enter t...

Page 331: ...to accept the entry 1 Change the telephone number 2 Accept 3 Review 4 Add more digits 5 Insert a pause 6 Set dial mode 7 Insert a wait for dial tone 8 Insert a beeper display command 8 Press 1 to be...

Page 332: ...rator extension In each Day Night Lunch and Break Modes up to 3 operators Operator 1 2 3 can be specified The extension number assigned for Operator 1 in the Day Mode will be for the Message Manager T...

Page 333: ...Press 1 to change the telephone number If a telephone number has not yet been assigned go to Step 11 Press 2 to accept the current setting Go to Step 13 11 Type the telephone number using 0 9 and Note...

Page 334: ...r cannot set the system clock while the System Administrator programs via a computer the System Manager sets mailboxes and Class of Service COS and customizes the System Manager s Mailbox The VPS play...

Page 335: ...on Manual 335 Note Press 0 for help For example to enter January press 1 and 9 Type the day and Press 10 Type the last 2 digits of the year and Press 11 Press 2 to accept the date entered All manuals...

Page 336: ...maximum length 6 min each Up to 20 System Group Distribution Lists can be created by the System Administrator Each list can have a voice label The User Prompts maximum length 6 min each There are 3 k...

Page 337: ...tep 5 For the Custom Service Menus Enter a Custom Service Number 1 100 Enter 0 to record the Custom Service exit prompt For the Voice Labels Enter a System Group Distribution Lists number to be labele...

Page 338: ...lays the prompt number d Press 1 to change the prompt If a prompt has not yet been recorded the VPS plays the system prompt go to Step 6g If you wish to turn off a certain prompt please first record a...

Page 339: ...to accept the recorded prompt Note Press 1 to review the recorded prompt Press 3 to erase the recorded prompt and try again Return to Step 7e Press to erase the recorded prompt and exit Go to Step 7g...

Page 340: ...s not yet been recorded for this Caller ID number go to Step 6 Note Press 2 to accept the current name Return to Step 4 Press 3 to erase the current name Return to Step 4 6 Record the name at the tone...

Page 341: ...calls to Telephone number 1 or 2 preprogrammed in the Mailbox Setting or to any other telephone number FWD Cancel Cancel the forwarding setting Notes The Remote Call Forwarding Set feature is availab...

Page 342: ...hone number 2 Go to Step 9 or Press 3 to select another telephone number 8 Type the telephone number using 0 9 and Notes Please make sure you begin the telephone number with a Line Access Code to seiz...

Page 343: ...eted properly at the PBX possibly because a nonexistent extension number has been entered as the destination It is also possible that the model of the connected PBX does not support the Remote Call Fo...

Page 344: ...pt no 819 could be Thank you for calling ABCD Travel instead of Welcome to the Voice Processing System The maximum length of a prompt is fixed at 6 min Note To identify the prompt s linked to each pro...

Page 345: ...ess 3 614 To add press 4 677 To erase and exit press 697 To make this message private press 1 392 Otherwise press 2 531 Thank you for calling Table 81 Prompt No Modifiable Prompts 413 Please enter you...

Page 346: ...IDE 346 Installation Manual 276 If you would like to hold press 1 622 To cancel holding press 2 now Otherwise I ll try your party again Table 82 Prompt No Modifiable Prompts All manuals and user guide...

Page 347: ...ASS OF SERVICE PARAMETERS Prompt Mode of Tables 40 and 41 B4 SYSTEM ADMINISTRATION PORT TRUNK SERVICE Incoming Call Service Prompt of Tables 42 and 43 B5 2 Custom Service Prompt Mode in Table 49 B6 5...

Page 348: ...time expired 157 815 24 25 Beeper access disabled 25 26 Beeper access enabled 26 27 Beeper callback number entry mode is after message recording 27 28 Beeper callback number entry mode is before mess...

Page 349: ...ID number is not assigned 42 42 647 392 43 Caller ID numbers assigned 541 43 44 Caller ID screen disabled 44 45 Caller ID screen enabled 45 46 Caller name is name 46 47 Caller name is erased 47 48 Cal...

Page 350: ...assigned 65 66 Day mode second operator s extension is extension number 66 67 Day mode second operator s extension is not assigned 67 68 Day mode third operator s extension is extension number 68 69...

Page 351: ...lbox access disabled 83 84 Direct mailbox access enabled 84 85 EIGHT 85 86 EIGHT HOUR 86 87 EIGHT MINUTE OWE EIGHT 87 88 EIGHTEEN 88 89 EIGHTEEN HOUR 89 90 EIGHTEEN MINUTE 90 91 EIGHTEENTH 91 92 EIGHT...

Page 352: ...rom 8 to 60 seconds 114 115 Enter delivery list number 1 or 2 115 116 Enter device number 1 through 3 116 117 Enter extension number 117 118 Enter question number followed by the hash sign 118 119 Ent...

Page 353: ...99 132 133 Enter the first 4 letters of the owner s last name 133 134 Enter the interview mailbox number 134 135 Enter the last 2 digits of the year followed by the hash sign 135 136 Enter the last 2...

Page 354: ...me followed by the pound sign 149 208 149 665 208 150 Enter the total message time available per mailbox Valid entries are from 5 to 100 minutes 150 151 Enter your party s mailbox number 151 675 151 6...

Page 355: ...NUTE 168 169 FIFTEENTH 169 170 FIFTH 170 171 FIFTY 171 172 FIFTY MINUTE 172 173 FIFTY EIGHT 173 174 FIFTY EIGHT MINUTE 174 175 FIFTY FIVE 175 176 FIFTY FIVE MINUTE 176 177 FIFTY FOUR 177 178 FIFTY FOU...

Page 356: ...automated attendant status press 4 711 663 648 201 210 212 670 711 663 648 201 210 670 202 For department dialing press 412 675 202 412 674 202 203 For example to enter 5 o clock press 5 and the hash...

Page 357: ...ation by beeper press 2 211 212 For other features press 6 711 663 648 201 210 212 670 711 663 652 649 200 212 670 213 For the next name press 2 602 213 718 671 214 FORTY 214 215 FORTY MINUTE 215 216...

Page 358: ...is copy 236 237 Forwarding mode is move 237 238 FOUR 238 239 FOUR HOUR 239 240 FOUR MINUTE OWE FOUR 240 241 FOURTEEN 241 242 FOURTEEN HOUR 242 243 FOURTEEN MINUTE 243 244 FOURTEENTH 244 245 FOURTH 245...

Page 359: ...this is voice processing system with the following information More than 80 of flash memory space is now utilized Please erase unnecessary messages 263 264 hours time 72 264 332 72 264 265 HUNDRED 265...

Page 360: ...view mailbox number is deleted 282 283 Interview mailbox number is not assigned 283 284 JANUARY 284 285 JULY 285 286 JUNE 286 287 Leaving a message is disabled 287 288 Leaving a message is enabled 288...

Page 361: ...09 Message length is time 309 332 310 Message Manager 310 311 Message notification disabled 311 312 Message notification enabled 312 313 Message reception mode is interview mode 313 314 Message recept...

Page 362: ...327 328 Message waiting lamp notification for unreceived message disabled 328 329 Message waiting lamp notification for unreceived message enabled 329 330 Messages 330 824 330 331 number messages to v...

Page 363: ...third operator s extension is not assigned 346 347 NINE 347 348 NINE HOUR 348 349 NINE MINUTE OWE NINE 349 350 NINETEEN 350 351 NINETEEN HOUR 351 352 NINETEEN MINUTE 352 353 NINETEENTH 353 354 NINETY...

Page 364: ...2 377 378 Old message 378 379 on date 158 379 17 380 ONE 380 381 ONE HOUR 381 382 ONE MINUTE OWE ONE 382 383 One attempt was busy 383 384 One attempt was no answer 384 385 One attempt was successful 3...

Page 365: ...9 Owner s name is not recorded 399 400 Password deleted 400 401 Password entry failure Check the password 401 402 Password is number 402 403 Password not assigned 403 404 PAUSE 404 405 Personal greeti...

Page 366: ...416 417 Please wait a moment 417 49 417 418 PM 418 419 POUND 419 420 Prompt mode for external message delivery is caller select 420 421 Prompt mode for external message delivery is system 421 422 Pro...

Page 367: ...tone 441 442 Record the recipient s name at the tone 442 443 Record your name at the tone 443 444 Recording accepted 444 445 Returning to top menu automated attendant service disabled 445 446 Returnin...

Page 368: ...nds press 3 For 32 seconds press 4 460 461 SEVEN 461 462 SEVEN HOUR 462 463 SEVEN MINUTE OWE SEVEN 463 464 SEVENTEEN 464 465 SEVENTEEN HOUR 465 466 SEVENTEEN MINUTE 466 467 SEVENTEENTH 467 468 SEVENTH...

Page 369: ...97 498 Sorry I cannot add any more 498 499 Sorry I cannot call this number 499 388 415 500 Sorry mailbox in use cannot be deleted 500 501 Sorry maximum of 20 destinations exceeded 501 502 Sorry no one...

Page 370: ...t assigned 514 515 Sorry this pager is not available 515 516 Sorry this report is not available 516 517 Sorry you cannot deliver the message The maximum number of delivery has already been reached 517...

Page 371: ...ssage sender is unknown 518 538 539 The prompt is now turned off 539 540 The system reserved mailbox cannot be edited 540 541 There are number 541 43 542 There are no messages 542 543 There was 1 unsu...

Page 372: ...7 THIRTY SEVEN 567 568 THIRTY SEVEN MINUTE 568 569 THIRTY SIX 569 570 THIRTY SIX MINUTE 570 571 THIRTY THREE 571 572 THIRTY THREE MINUTE 572 573 THIRTY TWO 573 574 THIRTY TWO MINUTE 574 575 This call...

Page 373: ...his list member already exists 590 591 This mailbox number is already assigned 591 592 This message is from name 592 377 592 593 This message is from the general delivery mailbox 518 593 594 This mess...

Page 374: ...press 5 759 760 761 696 605 606 To add group members press 2 626 606 626 606 656 731 607 To add more caller ID numbers press 1 To end press 2 607 608 To add more digits press 4 647 603 733 608 692 740...

Page 375: ...618 619 To call this person press 1 619 645 756 620 To cancel press To continue press 1 620 621 To cancel external message delivery press 1 621 642 622 To cancel holding press 2 now Otherwise I ll tr...

Page 376: ...change the third telephone number press 3 630 631 To change the message waiting lamp status press 1 To change the device status press 2 To assign the telephone or beeper numbers press 3 631 632 To cha...

Page 377: ...ress 1 639 603 733 640 To change the specified prompt press 1 To change all prompts press 2 640 641 To change the telephone number press 1 641 636 638 643 642 To change the time and date press 2 635 6...

Page 378: ...ress 4 711 663 652 649 200 212 670 650 To clear all mailbox usage counts press 2 751 650 651 To continue holding press 1 651 392 652 To customize your mailbox press 3 752 745 652 742 699 670 752 745 6...

Page 379: ...664 To deliver now press only the hash sign 148 664 208 665 To deliver now press only the pound sign 149 665 208 666 To enable call blocking press 1 To enable call screening press 2 To enable intercom...

Page 380: ...nter another extension press 2 695 673 674 To enter by name press the hash sign and 1 413 674 413 674 618 412 674 412 674 202 151 674 131 674 675 To enter by name press the pound sign and 1 413 675 41...

Page 381: ...To fast forward press 6 717 725 734 683 670 717 724 706 679 726 734 683 753 698 717 724 706 679 734 683 753 698 684 To generate fax call report press 1 To clear fax call counts press 2 684 685 To gen...

Page 382: ...89 681 748 749 689 748 749 689 690 To hold this call press 2 268 711 690 268 711 690 275 691 To insert a beeper display command press 8 647 603 733 608 692 740 693 691 647 603 733 608 692 693 691 692...

Page 383: ...t recording press 2 669 702 668 702 702 521 669 702 703 To play the entire message press 3 723 706 703 704 To play the message press 1 To check the previous message press 1 twice To check the next mes...

Page 384: ...1 To add new mailbox number press 2 To review the mailing list press 3 713 714 To record a new prompt press 1 714 680 757 714 680 911 715 To record the question press 1 To set the answer length press...

Page 385: ...17 724 706 679 734 683 753 698 724 706 724 725 To reply press 2 717 725 670 717 725 734 683 670 726 To reply press 4 717 706 679 726 753 208 717 724 706 679 726 734 683 753 698 727 To report all mailb...

Page 386: ...3 To select after message recording mode press 4 To disable all entry modes press 5 To accept press 6 735 736 To send to 1 recipient press 1 To send by mailing list press 2 736 737 To set call transfe...

Page 387: ...3 628 869 744 To set up mailbox press 1 To set class of service press 2 To set the clock press 3 744 745 To set up message waiting notification press 2 745 752 745 652 742 699 670 752 745 652 742 699...

Page 388: ...press 619 645 756 505 756 757 To turn off the prompt press 3 647 750 757 714 680 757 758 To use for scheduling press 1 To use continuously press 2 To use not at all press 3 758 759 To use the system...

Page 389: ...WENTY FOUR 781 782 TWENTY FOUR HOUR 782 783 TWENTY FOUR MINUTE 783 784 TWENTY FOURTH 784 785 TWENTY NINE 785 786 TWENTY NINE MINUTE 786 787 TWENTY NINTH 787 788 TWENTY ONE 788 789 TWENTY ONE HOUR 789...

Page 390: ...ing on busy signal enabled 811 812 Use the hash sign key as a wild card character 137 812 813 Use the pound sign key as a wild card character 137 813 814 Verification deleted 814 815 was erased 157 81...

Page 391: ...830 831 Break mode first operator s extension is extension number 831 832 Break mode first operator s extension is not assigned 832 833 Break mode second operator s extension is extension number 833 8...

Page 392: ...e the selection menu press 7 To change the system caller name announcement press 8 843 844 Enter a class of service number from 1 to 62 844 845 THOUSAND 845 846 Enter a message length from 1 to 6 minu...

Page 393: ...Your extension is call forwarded busy or no answer calls to extension extension number 859 860 Call forwarding accepted 860 861 Call forwarding not accepted Please check the destination number 861 86...

Page 394: ...878 Telephone number 2 for Remote Call Forward to CO is not assigned 878 879 Telephone number 2 for Remote Call Forward to CO is telephone number 879 880 Message length is unlimited 880 881 Total mes...

Page 395: ...ime press 4 894 895 Current company greeting setting is number number 895 896 Current company greeting setting is System Greeting 896 897 Current company greeting setting is disabled 897 898 To change...

Page 396: ...4 612 907 661 908 909 To change caller ID number press 1 To change caller name press 2 To accept press 3 909 910 All caller ID numbers deleted 910 911 To turn on the prompt press 3 647 750 911 714 680...

Page 397: ...318 Message recorded on date 824 You have number 17 at time 330 Messages Table 86 305 Message from name 816 was sent on date 17 at time Table 87 594 This message will be delivered on day 17 at time Ta...

Page 398: ...away 24 because message retention time expired 324 Message to name 272 I ll redial number 31 being delivered now 337 more times Table 91 411 Please enter your callback number 411 Please enter your ca...

Page 399: ...s to be copied or moved to another mailbox Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is...

Page 400: ...VPS will use the personal caller name Company Greeting KX TVS80 only Up to 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunc...

Page 401: ...feature that permits an outside caller to dial a single digit 1 9 to reach a specific extension Direct Mailbox Access Available with APT DPT Integration only A subscriber can enter his mailbox directl...

Page 402: ...When the caller does not dial anything either because he does not want to or he is using a rotary telephone the VPS sends him to the General Delivery Mailbox Periodically daily is best the Message Ma...

Page 403: ...th the KX TVS50 or 16 with the KX TVS80 different paging groups An outside party can reach a subscriber who is away from her telephone using either internal or external page groups For a Caller ID cal...

Page 404: ...same number as the telephone extension number Mailbox Management Allows a subscriber to alter the setting for personal mailboxes Menu A list of choices from which the user can select by using the tel...

Page 405: ...ll the VPS Non Subscriber A caller to the VPS who does not own a mailbox Notification Method See Message Waiting Notification Operator Up to three destinations can be assigned as operators This is the...

Page 406: ...age A message recorded as a private message cannot be forwarded You can specify privacy when delivering a message to other subscribers Subscriber s Guide Section 3 1 Prompt Prerecorded VPS sentences t...

Page 407: ...Rotary Telephone A telephone capable of pulse dial only Callers using a rotary telephone will be automatically forwarded to the operator or the General Delivery Mailbox SAVE One of the utility comman...

Page 408: ...boxes Each list is referenced by a System Group Distribution List number and is assigned via system administration A recording into a System Group Distribution List number will go into the mailboxes o...

Page 409: ...gth into his or another person s mailbox Two Way Recording or Two Way Transfer The maximum recording time for other messages will automatically be set to 6 min Voice Mail A general term used for messa...

Page 410: ...Glossary 410 Installation Manual All manuals and user guides at all guides com...

Page 411: ...INDEX 411 INDEX All manuals and user guides at all guides com...

Page 412: ...73 203 E Extension group 203 Extension numbering plan 203 External message delivery list 203 External message delivery service 204 External message delivery status 204 F Fax management 205 Flash Memo...

Page 413: ...iber service prompt selection 238 System administration 16 System administrator s guide 223 System clock 219 311 System components 17 System management 16 System manager s guide 299 System reports 219...

Page 414: ...INDEX 414 All manuals and user guides at all guides com...

Page 415: ...INDEX 415 All manuals and user guides at all guides com...

Page 416: ...the prior written consent of KME and its licensee 2001 Kyushu Matsushita Electric Co Ltd All Rights Reserved Panasonic Consumer Electronics Company Division of Matsushita Electric Corporation of Ameri...

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