Panasonic HYBRID IP-PBX KX-TDA100, Feature Manual, Page: 290 / 364

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received and the type of telephone used. Only users of a 6-line display PT can view all of the above
information.
Checking Voice Messages Left by Callers
When an extension user accesses his message box, the most recent unplayed voice message is played
first. When one voice message finishes playing, the next most recent voice message will begin playing
automatically. After the last voice message in a message box has finished playing, the voice messages will
begin playing from the most recent voice message again. When all voice messages have been played this
time, the extension user will hear dial tone 4, and the line will be disconnected automatically.
SVM Remote Access from CO Line
An extension user can remotely access his message box through a CO line by calling his own extension
and using the Walking COS feature. This allows the user to, for example, check the voice messages left in
his message box when he is out of the office.
Accessing the Message Box of Another Extension
An extension user can access the message box of another extension by using the Walking COS feature to,
for example, record a greeting message in a message box for an Incoming Call Distribution (ICD) Group as
described below.
In addition, if the user's telephone has a Message button for another extension, the user can easily access
the message box of that extension and listen to the voice messages left by callers.
Message Box for Incoming Call Distribution (ICD) Group
When a call is redirected to an SVM card from an ICD Group using Intercept Routing—Overflow (
→
1.9.5
ICD Group Features—Overflow) or Call Forwarding (FWD), the greeting message for the first extension
assigned to that ICD Group will be played, and the voice message from the caller will be recorded in that
extension's message box.
A virtual PS can be assigned as the first extension of the ICD Group. This provides the ICD Group with a
dedicated message box that is not shared with an actual extension. (
→
1.19.2 Virtual PS)
Conditions
[General]
• Hardware Requirement: An SVM card
• The maximum number of voice messages (not including greeting messages) that can be recorded for
an extension can be set between 1 and 100 through system programming. (Default: 10)
• The Message button or Message/Ringer Lamp will light when an incoming call is answered by the SVM
card. However, if a message is not left by the caller, the light will turn off when the call has ended.
• It is not possible to back up the SVM Log, recorded voice messages or greeting messages. If the PBX
is initialized, all this information is cleared.
• When the card to which an extension belongs is changed through system programming, all the
recorded voice messages and greeting messages for the extension will be cleared.
• The voice messages for an extension will be cleared when the extension is checked out using the
Hospitality feature (
→
1.8.4 HOSPITALITY FEATURES). However, greeting messages will not be
cleared.
• An extension is able to receive calls even while a voice message is being recorded in that extension's
message box.
• If an extension user tries to access a card that two users are already accessing, the user will hear a
busy tone.