Panasonic HYBRID IP-PBX KX-TDA100, Feature Manual, Page: 142 / 364

1.9 I
142 Feature Manual
or Priority Hunting.) Calls will arrive at idle buttons until all ICD Group buttons are occupied—
additional calls will wait in a queue.
Note
In method b), if an extension has one or more ICD Group buttons for an incoming call
distribution group and all the ICD Group buttons on the extension are occupied, the Group
Call Waiting feature for the group will not work at the extension.
3.
No Reply Redirection (UCD or Priority Hunting Method)
If a call received at a member extension is not answered within a preprogrammed time period (No
Answer time), the call will be redirected to the next member extension. If there is no idle group member,
the call queues at the target extension until a group member becomes available.
Conditions
• Automatic Call Distribution (ACD)
– When a KX-TDA6920, KX-TDA0920 or KX-TDA5920 SD Memory Card for Software Upgrade to
Enhanced Version is installed in the PBX, and the distribution type is set to Uniform Call
Distribution, it is possible to select whether incoming calls are distributed to idle extensions evenly
in order (UCD), or to the extension that has been idle the longest (ACD).
– ACD does not work for ISDN extensions or PS Ring Groups.
• FWD/DND Extension
System programming for each incoming call distribution group is required to skip or ring extensions
which have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (
→
1.4.9
DND (Do Not Disturb),
→
1.6.6 FWD (Call Forwarding))
• The Group Call Waiting feature cannot be used with the VIP Call feature (
→
1.9.8 ICD Group
Features—VIP Call) and/or Wrap-up feature (
→
1.9.3 ICD Group Features—Log-in/Log-out). To use
the VIP Call feature and/or Wrap-up feature, Call Waiting mode on each extension should be off.
Programming References
PC Programming Manual
2.9.1 [3-1-1] Trunk Group—TRG Settings—Main—Line Hunting Order
2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings
→
Main—Distribution Method
→
Main—Call Waiting Distribution
→
Miscellaneous—Extension No Answer Redirection Time
ICD Group 1; 601 (Call Waiting)
ICD Group 2; 602 (Answering the Call)
2
1
3
ICD Group 1
(Floating
extension
no.: 601)
ICD Group 2
(Floating
extension
no.: 602)
ICD Group 1; 601 (Call Waiting)