Panasonic HYBRID IP-PBX KX-TDA100, Feature Manual, Page: 136 / 364

1.9 I
136 Feature Manual
1.9 I
1.9.1 ICD GROUP FEATURES
Description
An incoming call distribution group is a group of extensions programmed through system programming.
→
2.9.12 [3-5-4] Incoming Call Distribution Group—Member
→
[620] Incoming Call Distribution Group Member
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in
the group using a distribution method. When a preprogrammed number of extensions in the group are busy,
the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
2.9.9 [3-5-1] Incoming Call Distribution Group—Group Settings
→
Main
→
Overflow Queuing Busy
→
Overflow No Answer
→
Miscellaneous
*1 :
→
[622] Incoming Call Distribution Group Floating Extension Number
*2
:
→
[623] Incoming Call Distribution Group Name
*3
:
→
[624] Incoming Call Distribution Group Distribution Method
*4
:
→
[632] Maximum Number of Agents
*5 :
→
[628] Queuing Call Capacity
*6 :
→
[629] Queuing Hurry-up Level
*7 :
→
[626] Overflow Time
*8 :
→
[625] Destination for Overflow Time Expiration/[627] Destination When All Busy
*9 : The tenant number is required to determine the time mode (day/lunch/break/night) (
→
1.17.5 Time
Service) and the music source (for Music on Hold) for each group.
Group
No.
1
2
3
Floating
Extn. No.
*1
601
602
Group
Name
*2
Sales
Engineering
Distribution
Method
*3
Ring
UCD
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Day
100
200
Lunch
103
203
Break
100
200
Night
100
200
Max. No. of
Busy Extensions
(No. of Agents)
*4
3
Max.
Queuing
Call
Capacity
*5
5
11
Overflow Destination
*8
A B C D E F