Panasonic HYBRID IP-PBX KX-TDA100, Feature Manual, Page: 138 / 364

1.9 I
138 Feature Manual
3.
VIP Call [
→
1.9.8 ICD Group Features—VIP Call]
It is possible to assign a priority to incoming call distribution groups so that incoming calls can be
received in priority order.
4.
Overflow Feature [
→
1.9.5 ICD Group Features—Overflow]
A call is redirected to a preprogrammed destination when it cannot be answered or queued ( Intercept
Routing—Overflow in an Incoming Call Distribution Group ). It is also possible to send a busy tone
( Busy on Busy ) or disconnect the line.
5.
Incoming Call Distribution Group Controlling Feature
Conditions
• One extension can belong to multiple incoming call distribution groups.
• ICD Group button
An Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for each
incoming call distribution group. It receives the incoming calls to the group.
One extension can have more than one ICD Group button of the same or different incoming call
distribution groups
(Multiple ICD Group) . If all ICD Group buttons in the same incoming call distribution
group are occupied, the next incoming call will be held in a queue or will overflow. If the ICD Group
button is not assigned, incoming calls will arrive at the INTERCOM, CO or PDN button.
The mode of ICD Group buttons can be selected through system programming, as follows:
– Standard Mode (Group DN Button Mode)
An extension can have an ICD Group button for an incoming call distribution group that the
extension does not belong to through system programming. However, the ICD Group button will
not receive calls to that group.
– Enhanced Phantom Button Mode
An extension can join an ICD Group just by creating a button for that group, even if the extension
was not previously registered as a member. When the button is created, the extension will be
Feature Description & Reference
Log-in/Log-out Member extensions can join the group to handle
calls (Log-in) or leave the group for a break (Log-
out).
They can leave the group temporarily when they are
away from their desks, to prevent calls being sent to
their extensions.
→
1.9.3 ICD Group Features—Log-in/Log-out
Supervisory
Feature Incoming Call Queue
Monitor The supervisor extension can monitor various
information about the incoming calls for each
incoming call distribution group on his display.
→
1.9.7 ICD Group Features—Supervisory
Log-in/Log-out
Monitor and Remote
Control Monitor: The supervisor extension can monitor the
log-in/log-out status of the group members.
Remote Control: The supervisor extension can
change the status of the members.
→
1.9.7 ICD Group Features—Supervisory