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Technical support

215

Technical support

If, after reviewing the sources listed at the beginning of this appendix, you cannot
solve your problem, contact your regional technical support office by e-mail,
phone, or fax.

Before requesting support, please experiment a bit to reproduce and isolate the
problem. When you do contact support, please be ready to provide the following
information:

■

The name and version of the operating system you are using

■

The actual error message or state you are experiencing

■

The steps you take to reproduce the problem

■

The version of handheld software you are using and available memory

To find version and memory information:

1.

Tap the Applications icon

.

2.

Tap the Menu icon

.

3.

Tap App, and then tap Info.

NOTE

Thousands of third-party add-on applications have been written for the

Palm OS handhelds. Unfortunately, we are not able to support such a large
number of third-party applications. If you are having a problem with a third-
party application, please contact the developer or publisher of that software.

4.

Tap Version to see version numbers, and tap Size to see the amount of free
memory in kilobytes.

I forgot the password and my
handheld is locked.

■

First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See

“Performing a hard reset”

for more information.

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Summary of Contents for i700 Series

Page 1: ...1 2004 Any information in this manual pertaining to Palm Net PQAs web clipping applications MyPalm and the WAP Browser is not applicable after that date For wireless email and web browsing we recommend you migrate to a palmOne smartphone We can help you do this Click here to learn how to upgrade to a new solution ...

Page 2: ...nsibility for any loss or claims by third parties which may arise through the use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss IMPORTANT Please read the End User Software License Agreement with th...

Page 3: ...tep 6 Establish wireless service 6 Step 7 Activate your handheld 7 Step 8 Complete installation 7 Updating the mobile portal 8 Palm MultiMail Desktop Link 8 Congratulations 8 Chapter 2 Exploring Your Handheld 9 Handheld components 10 Locating front panel controls 10 Using the backlight 11 Locating back panel components 12 Adding an expansion card 12 Tapping and typing 13 Elements of the handheld i...

Page 4: ...ng a portable keyboard 31 Chapter 4 Using Wireless Features 33 Using the Wireless button 33 Turning on the radio 34 Monitoring the transmission signal 35 Using the indicator light 36 What is Web Clipping 36 Web Clipping not web browsing 37 Using the MyPalm mobile portal 38 Using mobile portal web clipping applications 38 Browsing or searching the Internet 39 Adding web clipping applications 39 Wor...

Page 5: ...count Setup 58 Editing e mail accounts 63 Deleting an account 65 Setting IMAP Options 66 Setting notification options 66 Using notification filters 67 Creating filters 68 Setting MultiMail Deluxe Preferences 70 Chapter 6 Working with Applications 73 Opening applications 73 Opening expansion card applications 74 Switching between applications 74 Categorizing applications 75 Changing the Application...

Page 6: ...of phone numbers 101 Changing Address Entry details 102 Address Book menus 102 Chapter 8 Using Calculator 105 Performing calculations 105 Recent Calculations 106 Calculator menus 106 Chapter 9 Using Card Info 109 Reviewing Card Information 109 Renaming a card 109 Formatting a card 110 Card Info menus 110 Card menus 110 Chapter 10 Using Clock 111 Viewing the time 111 Setting an alarm 112 Clock menu...

Page 7: ... notes 134 Setting an alarm for a note 134 Note Pad menus 135 Record menus 136 Options menus 136 Chapter 14 Using Security 137 Assigning a password 137 Locking your handheld 139 Recovering from a forgotten password 141 Making records private 141 Chapter 15 Using To Do List 145 Creating list items 145 Setting priority 146 Checking off a To Do List item 146 Changing To Do List item details 147 Setti...

Page 8: ...ing a user profile 170 Chapter 17 Setting Preferences for Your Handheld 173 Viewing Preferences 173 Buttons preferences 174 Pen preferences 174 HotSync buttons preferences 175 Digitizer preferences 176 Formats preferences 176 General preferences 177 Date and Time preferences 178 Connection preferences 180 Network preferences and TCP IP software 181 Owner preferences 193 ShortCuts preferences 194 A...

Page 9: ...Contents vii Application problems 208 HotSync problems 209 Beaming problems 213 Recharging problems 214 Password problems 214 Technical support 215 Product Regulatory Information 217 Index 219 ...

Page 10: ...Contents viii ...

Page 11: ...ng and receiving personal and business e mail wirelessly Locating all the parts of your handheld Viewing and entering data Working with expansion cards Using your handheld with your computer Personalizing your handheld with your own preference settings After you become familiar with the basic functionality of your handheld you can use the rest of this handbook as a reference for less common tasks ...

Page 12: ...About This Book 2 ...

Page 13: ...Internet Stay organized and on time by keeping your appointments contact information and to do items in one place Quickly jot notes or memos on the fly Before you can use these features you must set up your handheld install software on your desktop computer activate your wireless account and activate your handheld System requirements To install and operate Palm Desktop software your computer syste...

Page 14: ... Access For easiest activation of your wireless account and to install Palm MultiMail Deluxe Desktop Link and receive updates to the MyPalm mobile portal your desktop computer must have the following A modem or LAN connection An account with an Internet service provider or Internet service provided by your company A web browser If you are upgrading from another Palm OS handheld If you already own ...

Page 15: ...cator light displays solid green when it is recharging Step 3 Set up your handheld Shut down and turn off your computer Plug the USB connector into a USB port on your computer Connect the power cord that attaches to the back of the cradle s USB port connector to the AC adapter cord Plug the AC adapter into any AC current outlet The Setup screen appears when you press the power button Just follow t...

Page 16: ...user MyPalm portal members Log in using your MyPalm portal username and password NOTE If you do not have Internet access call Customer Care to set up your wireless account You will need to provide your handheld s hardware serial number which is printed on the back panel of the handheld Insert the Palm Installation CD into your computer s CD ROM drive and follow the onscreen instructions You will b...

Page 17: ...ll Palm MultiMail Deluxe Desktop Link which wirelessly links your desktop business e mail account to the business e mail account on your handheld Onscreen directions guide you through the processes Tap Activate and follow the instructions At the Activation Successful screen write down your user name and login information Perform a HotSync operation when prompted to complete activation Enter the Ac...

Page 18: ...OTE You must install Palm MultiMail Deluxe Desktop Link to the same computer that you use to access your business e mail Congratulations You ve set up your handheld installed Palm Desktop software activated your wireless account activated your handheld and installed additional wireless components For comprehensive information about using your handheld continue reading this electronic Handbook For ...

Page 19: ...formation quickly Enter your schedule in Date Book Keep all your contact names addresses and phone numbers in Address Book Prioritize and assign your tasks a due date in To Do List Jot quick notes directly on the screen in Note Pad Set alarms from Clock Date Book and Note Pad to keep yourself on schedule and remind yourself of appointments and notes Set preferences for how you receive alarms heari...

Page 20: ...tion Red and green indicator light Indicates when you are within or out of range for wireless transmission It also notifies you of incoming e mail or Date Book Clock Note Pad alarms Stylus Slides in and out of the slot in the side channel of the handheld To use the stylus remove it from the slot and hold it as you would a pen or pencil Unscrew the top of the stylus to access the reset tool Screen ...

Page 21: ...ers Power button Backlight control Turns your handheld on or off and controls the backlight feature If your handheld is turned off pressing the power button turns the handheld on and returns you to the last screen you viewed If your handheld is turned on pressing the power button turns the unit off Pressing the power button for about two seconds turns the backlight on or off Application buttons Ac...

Page 22: ...over which slides in and out Universal connector Connects your handheld to the cradle which in turn connects to the back of your computer and through the AC adapter to the wall current This allows you to recharge your handheld as well as update the information between your handheld and computer using HotSync technology The universal connector also connects peripheral hardware devices to your handh...

Page 23: ...handheld screen is the basic action that gets things done on your handheld The first time you start your handheld setup instructions appear on the screen These instructions include a calibration screen Calibration aligns the internal circuitry of your handheld with its touch sensitive screen so that when you tap an element on the screen the handheld can detect exactly which task you want to perfor...

Page 24: ...ents of the handheld interface Menu bar A set of commands that are specific to the application Not all applications have a menu bar Icons Tap the icons to open applications menus a favorite application and to find text anywhere in your data Contrast control Tap the Contrast icon to open the Adjust Contrast dialog box Tap to the left or right of the slider to adjust the contrast in small increments...

Page 25: ...d next record tap the up and down arrows to display the previous and next page of information Pick list Tap the arrow to display a list of choices and then tap an item in the list to select it Scroll bar Drag the slider or tap the top or bottom arrow to scroll the display one line at a time To scroll to the previous page tap the scroll bar just above the slider To scroll to the next page tap the s...

Page 26: ...pear on your handheld contain an online Tips icon in the upper right corner Online tips anticipate questions you have in a dialog box provide shortcuts for using the dialog box or give you other useful information To display an online tip 1 Tap the Tips icon 2 After you review the tip tap Done ...

Page 27: ...e keyboard accessory sold separately and attached to the universal connector Using the onscreen keyboard You can open the onscreen keyboard anytime you need to enter text or numbers on your handheld You can also use Graffiti writing when the keyboard is open which makes it easy to switch between these two methods of entering data To use the onscreen keyboard 1 Open any application such as Memo Pad...

Page 28: ... Graffiti strokes closely resemble the uppercase letters of the regular alphabet which makes Graffiti writing easy to learn There are four basic concepts for success with Graffiti writing If you draw the character shape exactly as shown in the tables later in this chapter like the shapes shown in the following diagram you achieve 100 accuracy The heavy dot on each shape shows where to begin the st...

Page 29: ...nd the stroke shape for the letter you want to create For example the stroke shown below creates the letter n There are two different stroke shapes available for some letters For these letters choose the one that s easiest for you As you ll see later you use the same shape to create both the uppercase and lowercase version of a letter 3 Position the stylus in the left hand side of the Graffiti wri...

Page 30: ...e characters You should draw strokes that nearly fill the Graffiti writing area To delete characters simply set the insertion point to the right of the character you want to delete and make the backspace stroke a line from right to left in the Graffiti writing area Write at natural speed Writing too slowly can generate recognition errors Do not write on a slant Vertical strokes should be parallel ...

Page 31: ...on a keyboard and then write the character strokes Graffiti writing includes a feature that automatically capitalizes the first letter when you create a new sentence or a new record by tapping New or a blank line To draw the first letter of a word as a capital letter Use the Caps Shift stroke TIP When Caps Shift is active an up arrow symbol appears in the lower right corner of the handheld screen ...

Page 32: ...affiti writing is similar to writing letters of the alphabet except that you make the character strokes on the right hand side numbers side of the Graffiti writing area Graffiti numbers Writing punctuation marks Graffiti writing can create any punctuation symbol that you can enter from a standard keyboard All punctuation marks begin with a single tap on the Graffiti writing area When you make this...

Page 33: ...nctuation Writing symbols and extended characters All symbols and extended characters begin with the stroke in the Graffiti writing area of your handheld When the Symbol Shift is active a slanted shift symbol appears in the lower right corner of the screen The next stroke that you make creates the symbol or extended character Symbol Stroke Symbol Stroke Period Dash Comma Left Paren Apostrophe Righ...

Page 34: ...e the following diagram shows the strokes required to draw an accented e Accent strokes Using these accent strokes you can write the following accented letters à á â ã ä å è é ê ë ì í î ï ò ó ô õ ö ù ú û ü ÿ ý ñ Additional non English characters You can write the following characters without any special punctuation or shifting You must write these non English characters in the left side of the Gra...

Page 35: ... represent up to 45 characters For example you might create a ShortCut for your name or for the header of a memo See ShortCuts preferences in Chapter 17 to learn about creating your own ShortCuts To use a ShortCut draw the ShortCut stroke followed by the ShortCut characters When you draw the ShortCut stroke the ShortCut symbol appears at the insertion point to show that you are in ShortCut mode Yo...

Page 36: ...ining information you want to exchange with business contacts An application installed in RAM memory An application installed on an expansion card that is seated in the card slot TIP You can also perform HotSync operations using the IR port See IR HotSync operations in Chapter 16 for more details To select a business card 1 Create an Address Book record that contains the information you want on yo...

Page 37: ... Tap the Menu icon 3 Tap App and then tap Beam 4 Select either Handheld or Card from the Beam From pick list 5 Tap the application you want to transfer Some applications are copy protected and cannot be beamed These are listed with a lock icon next to them 6 Tap Beam 7 When the Beam Status dialog box appears point the IR port directly at the IR port of the receiving handheld 8 Wait for the Beam St...

Page 38: ...ation on entering data on your computer refer to the online Help in Palm Desktop software the Quick Tour in Palm Desktop software for Windows users and the Palm Desktop Software for the Macintosh User s Guide on the Palm Desktop software CD ROM Importing data If you have data stored in computer applications such as spreadsheets and databases or if you want to import data from another handheld you ...

Page 39: ...hich fields correspond to the imported data 7 To import data into the correct Palm Desktop fields drag fields in the left hand column so that they are opposite the corresponding imported field on the right 8 If you do not want to import a field deselect the check box for that field 9 Click OK The imported data is highlighted in the application 10 To add the imported data to your handheld perform a...

Page 40: ...ng OS 1 0 with Newton Connection Kit Names Date Book Calendar and Notepad text file Now Contact text file Now Up to Date text file QuickDex text file TouchBase Pro text file To import data from a Mac computer 1 Open Palm Desktop software 2 From the File menu choose Import 3 Select the file you want to import 4 Click Open 5 If you want to change the order of the fields you re importing point to a f...

Page 41: ...y on the handheld screen in your own handwriting See Chapter 13 for more information and instructions Using a portable keyboard You can connect a portable keyboard accessory to the universal connector on your handheld so you can type data directly into your handheld Portable keyboards are very helpful when you need to enter large amounts of data quickly and accurately while you are away from your ...

Page 42: ...Chapter 3 Entering Data in Your Handheld 32 ...

Page 43: ...al and additional web clipping applications IMPORTANT Whenever you use the wireless features of your handheld please observe the guidelines or prohibitions on the use of wireless devices in your current location For example when you are on an airplane do not turn on your radio at times when government or airline regulations prohibit the use of cellular phones You can of course use all other applic...

Page 44: ...tion helps conserve battery power To schedule radio coverage 1 Tap the Wireless Radio pick list and select Scheduled 2 Tap the Start Time box 3 Tap the up or down arrows to adjust the hour 4 Tap the minutes box and then tap the arrows to adjust the minutes 5 Tap AM or PM 6 Tap OK 7 Tap the End Time box and then repeat steps 3 through 6 The radio turns off in multiple ways Turn off the radio from t...

Page 45: ...ear on the Wireless Preferences screen Both the bar graph and the number represent the signal strength The graph represents signal strength as a series of bars The more bars displayed the stronger the signal The number represents signal strength as a percentage The higher the number the stronger the signal If you experience poor reception often you can improve it simply by moving five or ten feet ...

Page 46: ...lipping applications give you access to a wide variety of practical Internet information Each web clipping application is designed to let you query the Internet for a specific kind of information For example there are web clipping applications that give you access to traffic and weather conditions airline hotel and restaurant information locations of No light Radio is off Green light flashes every...

Page 47: ... small screen As a way to access Internet information web clipping offers you the following advantages Convenience You can be sitting on a park bench or in the back of a taxi while accessing information from the Internet Focus Web clipping applications focus on retrieving specific up to date information for the quickest most efficient experience So when you re near a desktop computer and have some...

Page 48: ...use of this the application you see on your handheld may differ slightly from the images of it shown in this chapter NOTE In the event of a hard reset the original MyPalm mobile portal will be restored The next HotSync operation will replace it with a current version To access the MyPalm mobile portal application Do one of the following Press the Wireless button on your handheld Tap the Applicatio...

Page 49: ...web clipping applications that are modified for use with your handheld See What is Web Clipping earlier in this chapter for more information To browse or search the Internet 1 Tap the search icon on the command bar 2 Enter an URL to browse or a search term and then tap Go Adding web clipping applications In addition to the web clipping applications available through the mobile portal you can also ...

Page 50: ...tion to see more information about it 5 Tap Download 6 Tap Start Download 7 Tap OK Working with web clipping applications Web clipping applications are designed so that you can use them as you use most handheld applications Skills you learn in other applications can also be used to work in web clipping applications For example Tap to select an item or perform an action Use Graffiti writing or the ...

Page 51: ...ing applications installed on your handheld appear in a list accessible from the MyPalm mobile portal They also appear by default in the Palm Net category of the Applications Launcher To open a web clipping application from the Applications Launcher 1 Tap the Applications icon 2 Tap the pick list in the upper right corner of the screen 3 Tap Palm Net 4 Tap the icon of the web clipping application ...

Page 52: ... 1 Tap the MapQuest icon 2 Under From tap the Address field and enter the street address of the place you are leaving from You can use Graffiti writing or the onscreen keyboard to enter data 3 Complete the From address by entering the city and state 4 Under To tap the Address field and enter the street address of the place you want to go to 5 Complete the To address by entering the city and state ...

Page 53: ...web clipping application To go back to a previously viewed page Tap the Back arrow in the web clipping application Reviewing stored clippings History list You can see a list of stored clippings in the History list and then select the one you want to review You can see clippings that pertain only to the web clipping application that is open When you open another web clipping application the History...

Page 54: ... page you want to copy is onscreen You can use the Back arrow or the History list to display the clipping or page you want 2 Tap the Menu icon 3 Tap Edit and then tap Copy Page 4 Open one of the handheld applications such as Memo Pad 5 Create a new record 6 Tap the Menu icon 7 Tap Edit and then tap Paste For example here are the directions found in the sample procedure above pasted into Memo Pad K...

Page 55: ... the address to reply to 2 Enter the text of your message 3 Do one of the following Tap Put in Outbox to file the message in the Outbox Your message is sent the next time you open the e mail application and tap Get Send Tap Cancel and then tap Yes to save the message in the MultiMail Draft folder Tap No to delete the message Web Clipping Preferences The Web Clipping Preferences screen allows you t...

Page 56: ...dheld When a wireless transaction is secured the command button that initiates the transaction is marked not only by the over the air icon but also by the security icon Connection Displays the name of the current connection either the Palm Wireless Service or a network dialup connection Changes you make in the Network preferences panel update this field User ID Displays your User ID Server Display...

Page 57: ...plications It s not unusual to experience a delay of several seconds when a wireless transaction is being encrypted In addition to the protection provided by the encryption technology individual web clipping applications may add another layer of protection to their transactions For example a web clipping application may require you to create and use a password to access sensitive information for e...

Page 58: ...Chapter 4 Using Wireless Features 48 ...

Page 59: ...zing your e mail based on rules you create Support for SMTP POP3 and IMAP4 protocols Support for up to six e mail accounts in addition to your Palm wireless account and desktop account When you registered for your wireless account and activated your handheld a mailbox was configured to work with your Palm wireless account If you installed Palm MultiMail Deluxe Desktop Link a second mailbox is conf...

Page 60: ...s for downloading subjects only or messages 3 Tap Details and select choices for retrieving unread mail attachments using filters explained later in this chapter and maximum download size 4 Tap OK The Getting Messages dialog box appears and keeps you updated on connection status as your e mail is downloaded When the Getting Messages dialog box disappears another dialog box appears that tells you t...

Page 61: ...on the screen Viewing other folders When you receive e mail it appears in the Inbox folder You can easily switch to any other folder to view its contents Shows unread total messages Icons indicate whether a message or subject has been downloaded or has attachments View complete header Tap to view shortened header Tap to move message into a different folder ...

Page 62: ...ars 4 Tap the folder that you want to move the e mail to To move multiple e mail messages 1 Tap the folder that contains the e mail messages you want to move 2 Select the messages to move by tapping to the left of each message icon A check mark appears next to selected messages 3 Do one of the following Tap the account name and then tap Move To on the Message menu Tap the Menu icon and then tap Mo...

Page 63: ...ght If you add addresses to the same field separate them with a comma and a space 2 To send copies tap cc or bcc and enter the address Copies cc allow recipients see the addresses of the other recipients but addresses in the blind copies bcc field are hidden from all other recipients TIP Smart Addressing will complete an address for you Just type in the first few characters of a name in Address Bo...

Page 64: ...u tap the Menu icon 2 Tap one of the following to send the e mail Adding attachments You can attach and send files from your Palm wireless e mail account Attached files can be no larger than 3KB The following files are supported as attachments v Card vcf vCal vcs text txt PQA pqa PRC prc PDB pdb Outbox Stores e mail in the Outbox This allows you to compose e mail offline and then send all e mail d...

Page 65: ...ancel the draft e mail is automatically moved to the Drafts folder To finish editing the e mail tap the folders pick list and select Drafts Select the e mail you wish to complete or edit and tap Edit You can also delete the e mail Replying to or forwarding e mail 1 Tap the folders pick list and select the folder that contains the e mail 2 Tap the item in the list of e mail 3 In the View window tap...

Page 66: ...u want to delete 3 Tap Delete 4 Optional Select the check box to delete the message on the server 5 Tap OK IMPORTANT If you delete a message on the server you cannot retrieve it and view it again later To delete selected e mail 1 Tap the folders pick list and select the folder that contains the e mail 2 Select the e mail that you want to delete 3 Do one of the following Tap the account name and th...

Page 67: ...wing 1 Tap the Menu icon 2 Tap Message and then tap Empty Trash Using the Message menu You can use the Message menu to further manipulate your e mail and you can select from the following options Select All Selects all e mail in the current mail folder Deselect All Deselects all e mail in the current mail folder Get Message Connects to the mail server if needed and downloads all bodies for selecte...

Page 68: ...be helpful to have the following information which is available from your mail server administrator The protocol used for incoming mail The name of the incoming mail server The name of the outgoing mail SMTP server Your e mail address The login script if any you need for connecting to your ISP or mail server Using Account Setup Account Setup guides you through the process of adding a mailbox Mark ...

Page 69: ... name for the mailbox you are creating 3 Tap Next 4 Tap the Mail Service pick list and select the service to which you are connecting Select Other if your ISP is not listed TIP When you select an ISP from the Mail Service pick list MultiMail Deluxe automatically completes many of the required settings 5 Tap the Protocol pick list and select the protocol used by this mail service either POP or IMAP...

Page 70: ...er 17 for details about configuring network settings 3 Tap Modem Phone Prefs to adjust these settings See Connection preferences in Chapter 17 for details about configuring modem or phone settings When you finish adjusting these settings tap Done to return to the Account setup process where you will enter mail server settings Synchronize Only E mail is exchanged between your handheld and desktop c...

Page 71: ... different e mail address and sending blind bcc copies to other recipients 5 Tap OK 6 Tap Next 7 Tap OK 8 Enter the name of your incoming mail server and your username not your entire e mail address 9 Tap the Mail Server Password box and enter a password 10 Tap OK The next screen in the account set up process differs based on the protocol used by the mail service NOTE If you are creating a POP acc...

Page 72: ... an incoming e mail message tap the maximum size field and enter the size in kilobytes 6 Tap the check box to delete messages on the server when they are deleted in MultiMail Deluxe 7 Tap OK 8 Tap Finish 9 Tap Done To set mail retrieval server options for an IMAP account 1 Tap Next 2 If you want only unread mail to be downloaded to your handheld make sure Get unread mail ONLY is selected 3 Tap Mor...

Page 73: ...ap Servers 4 Tap the Account pick list and then tap Edit Accounts All configured e mail accounts appear in a list 5 Tap the name of the account you want to change and then tap OK To change the connection type 1 Tap the Connection pick list and select Synchronize Only Modem Dialup or Palm Wireless To change your username or password 1 Tap the username field and enter a new username Your username is...

Page 74: ...ocol for this server POP or IMAP 5 Tap OK To set additional incoming mail options 1 Tap More 2 Set options for getting leaving mail on the server retrieving unread mail only and maximum message size 3 Tap OK To set outgoing mail server settings 1 Tap Outgoing Mail in the Server Settings dialog box 2 In the Server field enter the name of your outgoing STMP mail server 3 Enter your e mail address 4 ...

Page 75: ... 6 Tap Yes in the Delete Confirmation dialog box to delete the account and all associated e mail messages 7 Tap OK After you perform the next HotSync operation the memory associated with an account and its messages will be released Reply To Address If you want replies sent to a different e mail address tap the check box and enter an alternative address BCC Tap the check box and enter an e mail add...

Page 76: ...ail messages that are delivered to and trigger an alert from your handheld To set notification options 1 Tap the menu icon 2 Tap Options 3 Tap Notification Folder Sync The IMAP protocol allows you to perform certain operations while disconnected from your server then update the server with changes at a later time Choose Folder Sync to update the server with changes on your handheld and to have you...

Page 77: ... 2 Tap Edit 3 Use the If the pick lists to create criteria for the notification filter The two pick lists and the edit line combine to create a statement that identifies the type of e mail that triggers notification For example a filter might read If the From Contains mweston example com Then Notify Me You can also use the And button to create a more complex statement such as If the From Contains ...

Page 78: ...o sort incoming e mail into a folder or mailbox you identify to make reading faster and easier For example you may want to file e mail about sales meetings into a specific folder You can create a filter that automates this action so that whenever you receive an e mail about sales meetings it is immediately sent to the sales folder To create a filter 1 Tap the Menu icon 2 Tap Options and then tap F...

Page 79: ...he ones you don t want are turned off To turn a filter on or off 1 Tap the Menu icon 2 Tap Options and then tap Filters The Filters dialog box appears listing the filters you created 3 Tap the pick list in the upper left and select Connected or Synchronize The Connected setting applies a filter to a wireless or modem transaction The Synchronize setting applies a filter to a HotSync operation To pi...

Page 80: ...g box appears listing the filters you created 3 Tap the name of the filter The Filter Editor dialog box appears 4 Do one of the following To edit the filter revise your selections in the pick lists and revise the text in the edit line Tap OK To delete the filter tap Delete and then tap Yes to confirm deletion 5 Tap OK Setting MultiMail Deluxe Preferences Preferences allow you to set preferences fo...

Page 81: ...s you to attach a default signature to all your outgoing messages Tap Signature and then enter information in the signature dialog box Enable Smart Addressing Allows MultiMail Deluxe to type ahead and complete an e mail address when recognized Timeout Sets the number of seconds that MultiMail Deluxe tries to connect before timing out If you are using a wireless modem or an adapter with a cellular ...

Page 82: ... a number of seconds for the wait The typical setting for a wireless modem is 3 and the typical setting for most normal modems is 0 Backup ALL Databases Enables backing up the e mail database Deselecting this option allows you to increase the speed of HotSync operations by not backing up the mail database Because in most cases your mail is on your server you do not need to back up your e mail data...

Page 83: ...You can also open Date Book Address Book the MyPalm mobile portal and MultiMail Deluxe with the application buttons on the front panel of your handheld In addition to providing a way for you to open applications the Applications Launcher displays the current time battery level and application category To open an application on your handheld 1 Tap the Applications icon 2 Tap the icon of the applica...

Page 84: ...ion card Tap the icon of the application that you want to open Switching between applications When working with any application tap the Applications icon or press an application button on the front panel of your handheld to switch to another application Your handheld automatically saves your work in the current application and displays it when you return to that application When you use an expansi...

Page 85: ...on 2 Tap the Menu icon 3 Tap Category on the App menu 4 Tap the pick list next to each application to select a category TIP To create a new category tap Edit Categories from the pick list Tap New enter the category name and then tap OK to add the category Tap OK 5 Tap Done To display applications by category 1 Tap the Applications icon 2 Do one of the following Tap the Applications icon repeatedly...

Page 86: ...plications icon 2 Tap the Menu icon 3 Tap Options and then tap Preferences 4 Tap the View By pick list and select List 5 Tap OK To open the Applications Launcher to the last opened category 1 Tap the Applications icon 2 Tap the Menu icon 3 Tap Options and then tap Preferences 4 Tap the Remember Last Category check box to select it 5 Tap OK Copying applications to an expansion card You can copy app...

Page 87: ...ultiple expansion cards and then attach a card with a copied application to a Card Reader Writer you may notice that the copied application s filename has been changed to the name of a database file it contains You will only see this if you use your cards with a Card Reader Writer Using menus Menus on your handheld are easy to use Once you have mastered them in one application you can use them the...

Page 88: ...s and menu commands vary depending on which part of the application you re currently using For example in Memo Pad the menus are different for the Memo list screen and the Memo screen Graffiti menu commands Most menu commands have an equivalent Graffiti Command stroke which is similar to the keyboard shortcuts used to execute commands on computers The command letters appear to the right of the com...

Page 89: ...t time so you must tap an icon or write the command letter immediately to choose the menu command Choosing application preferences You can set options that affect an entire application in the application s Preferences dialog box To change preferences for an application 1 Open an application 2 Tap the Menu icon 3 Tap Options and then tap Preferences NOTE Not all applications have a Preferences comm...

Page 90: ...handheld saves it automatically Editing records After you create a record you can change delete or enter new text at any time Two screen features tell you when your handheld is in editing mode A blinking cursor One or more dotted edit lines NOTE In Note Pad you can write anywhere on the screen So you will not see an edit line or blinking cursor Entering text For information on how to enter text us...

Page 91: ... remove text Undo restores the text you removed Undo also reverses deletions done by using backspace Cut Removes the selected text and stores it temporarily in the memory of your handheld You can paste the text you cut into another area of the current application or into a different application Copy Copies the selected text and stores it temporarily in the memory of your handheld You can paste the...

Page 92: ... note you want to delete and then tap Delete Delete the text of the record NOTE In Date Book you can choose to delete the text of the current repeating event current and future events or all instances of that event Purging records Over time as you use Date Book and To Do List you ll accumulate records in these applications that have outlived their usefulness For example events that occurred months...

Page 93: ...y as Unfiled or assign it to a category at any time System defined and user defined categories By default your handheld includes system defined categories such as All and Unfiled and user defined categories such as Business and Personal You cannot modify the system defined categories but you can rename and delete the user defined categories In addition you can create your own user defined categori...

Page 94: ...To display a category of records 1 Tap the category pick list in the upper right corner of the list screen NOTE In the Date Book Agenda view the pick list is in the upper right of the To Do list 2 Select the category you want to view The list screen now displays only the records assigned to that category TIP Pressing an application button on the front panel of the handheld toggles through all the ...

Page 95: ...ategories 3 Tap New 4 Enter the name of the new category and then tap OK 5 Tap OK You can assign any of your records to the new category To rename a category 1 Tap the category pick list in the upper right corner of the screen or list 2 Tap Edit Categories 3 Select the category that you want to rename and then tap Rename Tap here ...

Page 96: ...ons on expansion cards Date Book To Do List Memo Pad Phone Lookup displays the Address list screen and lets you add the information that appears in this list to a record Address Book The Look Up line lets you enter the first letters of a name to scroll immediately to that name Looking up Address Book records When working with Address Book the scroll button on the front panel of the handheld makes ...

Page 97: ... the record to view its contents Using Find You can use Find to locate any text that you specify in any application that resides on your handheld Find does not search applications that reside on an expansion card To use Find 1 Tap the Find icon TIP If you select text in an application before you tap Find the selected text automatically appears in the Find dialog box 2 Enter the text that you want ...

Page 98: ... appears in this list to a record To use Phone Lookup 1 Display the record in which you want to insert a phone number The record can be in Date Book To Do List Memo Pad or Mail 2 Tap the Menu icon 3 Tap Options and then tap Phone Lookup 4 Begin to spell the last name of the name you want to find The list scrolls to the first record in the list that starts with the first letter you enter Continue t...

Page 99: ...ghlights the first record that begins with Wi For selected text Drag to highlight the text and then write the Phone Lookup Command stroke L Your handheld replaces the selected text and adds the name and its associated information Sorting lists of records You can sort lists of records in various ways depending on the application Sorting is available in applications that have list screens Address Bo...

Page 100: ...lly tap and drag a memo or note to a new location in the list To make the list of your memos appear in Palm Desktop software as you manually sorted it on your handheld open Memo Pad in Palm Desktop software and click List by Then select Order on handheld Attaching notes In applications except Memo Pad and Note Pad you can attach a note to a record A note can be up to several thousand characters lo...

Page 101: ...one A small note icon appears at the right side of any item that has a note To review or edit a note Tap the Note icon To delete a note 1 Tap the Note icon 2 Tap Delete 3 Tap Yes Choosing fonts In many applications you can change the font style to make text easier to read You can choose small large or bold fonts in each application that allows you to change font style Note icon ...

Page 102: ...use 5 Tap OK Reviewing alerts When you use certain application settings your handheld can alert you to any of the following An appointment set in Date Book A note created in Note Pad An alarm set in Clock E mail received by your Palm wireless or business e mail accounts Small font Large font Bold font Tap here for small font Tap here for large font Tap here for bold font ...

Page 103: ...ou tap Done or Snooze and view the reminder list later the current time displays in the Reminder bar and the original alert time displays with each list item Tap Clear All to dismiss all alerts in the list Hiding or masking private records You can use the Security application to set a password and select whether to mask your private records or hide them completely See Chapter 14 for details Instal...

Page 104: ... computer copy or download the application you want to install into the add on folder in your Palm Desktop directory on your computer 2 Double click the Palm Desktop icon on your desktop 3 Click Install TIP You can also access the Install Tool dialog by selecting Install Tool from the Palm Desktop program group or by double clicking any file with a PRC PDB PQA PNC or SCP file extension 4 In the Us...

Page 105: ...erations in Chapter 16 for details NOTE Files that remain in the list after you perform a HotSync operation did not install This can happen if the file type was not recognized during the HotSync operation Expansion cards may hold applications that use files other than the Palm application files In order for your handheld to recognize such a file you must launch the application that uses these file...

Page 106: ...ct the application s you want to install 8 Click Add File to add the selected application to the Install Handheld Files list 9 If you need to change the destination of the application you are installing click Change Destination on the Install Handheld Files window and then use the arrows to move applications between your handheld and an expansion card 10 Click OK to close the Change Destination wi...

Page 107: ...nt that you run out of memory or decide that you no longer need an application you installed you can remove applications from your handheld or from an expansion card From your handheld you can remove only add on applications patches and extensions that you install you cannot remove the applications that reside in the ROM portion of your handheld To remove an add on application 1 Tap the Applicatio...

Page 108: ...NOTE You need to install the HotSync Manager from the installation CD if you want to synchronize data with another PIM To remove Palm Desktop software from a Mac computer 1 Locate the Palm Desktop Installer icon and double click this icon 2 From the Easy Install screen choose Uninstall from the pop up menu 3 Select the software you want to remove 4 Click Uninstall 5 Select the folder that contains...

Page 109: ...Address Book entry in which you can enter additional information about the entry Assign Address Book entries to categories so that you can organize and view them in logical groups Create your own digital business card that you can beam to other Palm OS handhelds To open Address Book Press the Address Book application button on the front panel of your handheld Address Book opens to display the list...

Page 110: ...n on the front of your handheld to display the Address list 2 Tap New 3 Enter the last name of the person you want to add to your Address Book The handheld automatically capitalizes the first letter of each field except numeric and e mail fields You do not have to use the Graffiti capital stroke to capitalize the first letter of the name 4 Use the Next Field Graffiti stroke to move to the First Na...

Page 111: ...mation tap Done TIP To create an entry that always appears at the top of the Address list begin the Last name or Company field with a symbol as in If Found Call This entry can contain contact information in case you lose your handheld Selecting types of phone numbers You can select the types of phone numbers or e mail addresses that you associate with an Address Book entry Any changes you make app...

Page 112: ...d here See Using menus in Chapter 6 for information about choosing menu commands The Record and Options menus differ depending on whether you re displaying the Address list screen or the Address view screen Record menus Show in List Select which type of phone or other information appears in the Address list screen Your options are Work Home Fax Other E mail Main Pager and Mobile The identifying le...

Page 113: ...Address Opens MultiMail Deluxe and allows you to create a message to which an address is attached Preferences Remember last category Determines how Address Book appears when you return to it from another application If you select this check box Address Book shows the last category you selected If you clear it Address Book displays the All category Rename Custom Fields These custom fields appear at...

Page 114: ...Chapter 7 Using Address Book 104 About Address Book Shows version information for Address Book ...

Page 115: ... icon 2 Tap the Calculator icon Performing calculations The Calculator includes several buttons to help you perform calculations Clears the entire calculation and enables you to begin a fresh calculation Clears the last number you entered Use this button if you make a mistake while entering a number in the middle of a calculation This button enables you to re enter the number without starting the ...

Page 116: ...re described here See Using menus in Chapter 6 for information about choosing menu commands Places the current number in memory Each new number you enter with the M button is added to the total already stored in memory The number that you add can be either a calculated value or any number you enter by pressing the number buttons Pressing this button has no effect on the current calculation or seri...

Page 117: ...Calculator menus 107 Options menus About Calculator Shows version information for Calculator ...

Page 118: ...Chapter 8 Using Calculator 108 ...

Page 119: ...card Reviewing Card Information 1 Tap the Applications icon 2 Tap the Card Info icon 3 Review Card name Type and Size 4 Review card contents summarized by directory Renaming a card 1 Tap the Applications icon 2 Tap the Card Info icon 3 Tap the Menu icon 4 Tap Card and then tap Rename Card 5 Enter the new name for the card Review card information Review summarized card contents ...

Page 120: ...d Info icon 3 Tap the Menu icon 4 Tap Card and then tap Format Card 5 Tap OK Card Info menus Card Info menus are shown here for your reference and Card Info features that are not explained elsewhere in this book are described here See Using menus in Chapter 6 for information about choosing menu commands Card menus Help Provides help text About Card Info Shows version information for Card Info ...

Page 121: ...orner of the Graffiti writing area to open clock Viewing the time Clock makes it easy for you to check the time and date and provides a convenient travel alarm feature See Date and Time preferences in Chapter 17 for details on setting the current date and time for all the applications on your handheld In addition to setting the date and time you can set an alarm to sound during the next 24 hour pe...

Page 122: ...iss the reminder and return to the current screen The reminder message appears again in five minutes and an attention indicator blinks in the upper left corner of the screen to remind you of the pending alarm When the reminder message reappears the current time displays in the Reminder bar and the alarm time displays on the screen 6 Tap Go To to open Clock Clock menus Clock menus are shown here fo...

Page 123: ...t is on the day appears above the time Date Activates the date display When it is on the date appears below the time Alarm Preferences Sound Sets the sound of the alarm The choices are Alarm Bumble Bee Reveille Sonata Wake Up and Warbler Volume Defines how loud the alarm sounds The choices are Low Medium and High About Clock Shows version information for Clock ...

Page 124: ...Chapter 10 Using Clock 114 ...

Page 125: ... morning lunch or afternoon appointments Display an agenda showing appointments untimed events and your To Do items for the day Set an alarm to notify you of the scheduled activity Create reminders for events that are based on a particular date rather than time of day Birthdays and anniversaries are easy to track with your handheld Attach notes to individual events for a description or clarificati...

Page 126: ...y to find such conflicts See Spotting event conflicts later in this chapter You can also schedule events in your Date Book that occur on a particular date but have no specific start or end times such as birthdays holidays and anniversaries These are referred to as untimed events Untimed events appear at the top of the list of times marked with a diamond You can have more than one untimed event on ...

Page 127: ... the start and end time of the event as defined in your Date Book preferences 5 Tap OK 6 Tap a blank area of the screen to deselect the event A vertical line appears next to the time indicating the duration of the event If an event has the same start and end time the time is only displayed once To schedule an event for another day 1 Select the date you want for the event by doing one of the follow...

Page 128: ...handheld to move forward or backward one month at a time 2 After you locate the date follow the steps for scheduling an event for the current day To schedule an untimed event 1 Select the date that you want for the event 2 Tap New 3 Tap No Time so that no start or end times are defined for the new event TIP You can also create a new untimed event by making sure no event is selected and then writin...

Page 129: ... a new time 4 To change the date tap the Date box and select a new date 5 Tap OK Setting an alarm for an event The Alarm setting enables you to set an alarm for events in your Date Book You can set an alarm to notify you minutes hours or days before an event The default Alarm setting is 5 minutes before the time of the event but you can change this to any number of minutes hours or days When you s...

Page 130: ...h the alarm Alarm for untimed events You can set a silent alarm for an untimed event In this case the alarm triggers at the specified period of minutes hours or days before midnight beginning of the day of the untimed event When the alarm triggers the reminder list displays the alarm message until you clear it See Reviewing alerts in Chapter 6 for details For example you set an alarm for an untime...

Page 131: ...line For example if you select Month and enter the number 2 the event repeats every other month 6 To specify an end date for the repeating or continuous event tap the End on pick list and tap Choose Date Use the date picker to select an end date 7 Tap OK After you schedule a repeating or continuous event this icon appears to the far right of the event Changing repeating or continuous events When y...

Page 132: ...u change the date of an occurrence of a repeating event e g from January 14th to January 15th and apply the change to all occurrences the new date becomes the start date of the repeating event Your handheld adjusts the end date to maintain the duration of the event If you apply the change to current and future occurrences past occurrences are not changed If you change other repeat settings e g tim...

Page 133: ...ntire week This view lets you quickly review your appointments and available time slots In addition the graphical display helps you spot overlaps and conflicts in your schedule To display the Week View 1 Tap the Week View button 2 Tap the navigation controls to move forward or backward a week at a time or tap on a column to display details of an event The Week View also shows untimed events and ev...

Page 134: ...e or after this time span a bar appears at the top or bottom of that day s column Use the onscreen scroll arrows to scroll to the event Spotting event conflicts With the ability to define specific start and end times for any event it s possible to schedule events that overlap an event that starts before a previous event finishes An event conflict time overlap appears in the Week View as overlappin...

Page 135: ...ur untimed events appointments and To Do items in one screen When you tap on an untimed event or appointment in the Agenda view the Day view appears so you can see more detailed information about the event You can tap the check box next to a To Do item to mark it as completed When you tap on a To Do item your To Do list appears NOTE The To Do items that appear and how you can change them depends o...

Page 136: ...o Do items Date Book menus preferences and display options Date Book menus are shown here for your reference and Date Book features that are not explained elsewhere in this book are described here see Using menus in Chapter 6 for information about choosing menu commands Record menu Options menu Send Event Opens MultiMail Deluxe and allows you to create a message to which an event is attached ...

Page 137: ... time slots toward the bottom of the screen disappear to minimize scrolling Month View settings These check boxes apply to the Month View of the Date Book You can activate any or all of these settings to show that you have Timed Untimed or Daily Repeating events in the Month View only Start End Time Defines the start and end times for Date Book screens If the time slots you select do not fit on on...

Page 138: ...ormation for Date Book Remind Me Defines how many times the alarm will occur after the initial occurrence The choices are Once Twice 3 Times 5 Times and 10 Times Play Every Defines how often the alarm sounds The choices are Minute 5 minutes 10 minutes and 30 minutes ...

Page 139: ... message on your handheld Drag and drop memos into popular computer applications like Microsoft Word when you synchronize using Palm Desktop software and HotSync technology Assign memos to categories so that you can organize and view them in logical groups Write down phone numbers and other types of information Later you can copy and paste this information to other applications To open Memo Pad 1 ...

Page 140: ...new lines in the memo 5 Tap Done Reviewing memos The first line of a memo appears in the Memo list This makes it easy to locate and review your memos To review a memo 1 In the Memo list tap the text of the memo 2 Review or edit the text in the memo 3 Tap Done Memo Pad menus Memo Pad menus are shown here for your reference and Memo Pad features that are not explained elsewhere in this book are desc...

Page 141: ...iMail Deluxe and allows you to create a message to which all memos in a category are attached Send Memo Opens MultiMail Deluxe and allows you to create a message to which a memo is attached Memo list Memo screen Preferences Displays the Memo Preferences dialog box where you define the sort order for memos About Memo Pad Shows version information for Memo Pad Memo list Memo screen ...

Page 142: ...Chapter 12 Using Memo Pad 132 ...

Page 143: ...egories so that you can organize and view them in logical groups Copy and paste notes into popular computer applications like Microsoft Word using Palm Desktop software and HotSync technology Creating a note To create a new note 1 Tap the Applications icon 2 Tap the Note Pad icon If Note Pad is already running tap New 3 Write the information directly on the handheld screen Tap the pen selector to ...

Page 144: ...e title 2 Review or edit the contents of the note 3 Tap Done Setting an alarm for a note You can set an alarm for a specific time and date to remind you to follow up on a note To set an alarm for a note 1 Tap the note to which you want to assign an alarm 2 Tap the Menu icon 3 Tap Options and then tap Alarm 4 Tap the Time box 5 Tap the hour and minute columns to select the time you want the alarm t...

Page 145: ...left corner of the screen to remind you of the pending alarm When the reminder message reappears the current time displays in the Reminder bar and the note title displays on the screen If you did not title the note the time the note was created displays on the screen Tap Go To to open Note Pad Note Pad will open and display the note associated with the alarm Note Pad menus Note Pad menus are shown...

Page 146: ...x where you define the sort order for notes and the alarm sound Security Displays the Change Security dialog box where you set a privacy option for all notes Details Displays the Note Details dialog box where you assign a category and privacy option for a note About Note Pad Shows version information for Note Pad Note Pad list Note screen ...

Page 147: ... mark as private so they do not appear on any screen You can mask and hide private records with or without a password Without a password private records are hidden or masked until you set the Security application to show them With a password you must enter the password to view the private entries Assigning a password You can assign a password to protect your private records and to lock your handhe...

Page 148: ...eld you can change or delete it at any time You must enter the current password before you can change or delete it To change or delete your password 1 Tap the Password box 2 Enter the current password 3 Tap OK 4 Do one of the following To change the password and hint enter the new password and hint and tap OK To remove the password tap Unassign Tap here Tap here ...

Page 149: ...dheld to lock automatically when any one of the following occur When you turn off the power At a time you specify After a period of inactivity you specify To set your handheld to lock when you turn it off 1 Tap the Applications icon 2 Tap the Security icon 3 Tap the Auto Lock Handheld box and then enter your password 4 Tap On power off 5 Tap OK To set your handheld to lock at a preset time 1 Tap t...

Page 150: ...assword your handheld will present the hint you have entered to help you remember the password If you still cannot remember the password you must perform a hard reset to resume using your handheld Performing a hard reset deletes all the records in your handheld however you can restore all synchronized data at the next HotSync operation See Performing a hard reset in Appendix A for more information...

Page 151: ...e IMPORTANT If you synchronize with your computer before deleting a forgotten password your handheld restores your private entries the next time you perform a HotSync operation but it does not restore the password To delete a forgotten password 1 Tap Lost Password 2 Tap Yes Making records private In many applications you can make individual records private Private records remain visible and access...

Page 152: ...ords 1 Tap the Applications icon 2 Tap the Security icon 3 Tap the Current Privacy pick list and select Hide Record 4 Tap OK to confirm that you want to hide private records To mask all private records 1 Tap the Applications icon 2 Tap the Security icon 3 Tap the Current Privacy pick list and select Mask Records 4 Tap OK to confirm that you want to mask private records Tap Hide Records Tap Mask Re...

Page 153: ...Private Records dialog box appears Go to step 2 2 Enter your password and then tap OK To unmask individual records 1 Tap a masked record 2 Do one of the following If you do not have a password a masked record becomes visible If you have a password the Show Private Records dialog box appears Go to step 3 3 Enter your password and then tap OK To make a record private 1 Display the entry that you wan...

Page 154: ...Chapter 14 Using Security 144 ...

Page 155: ...you can organize and view them in logical groups Sort your To Do List items either by due date priority level or category Attach notes to individual To Do List items for a description or clarification of the task To open To Do List 1 Tap the Applications icon 2 Tap the To Do List icon Creating list items A To Do List item is a reminder of some task that you have to complete A record in To Do List ...

Page 156: ...o List item its priority is automatically set to level 1 the highest most important level If you select another item first however the item you create appears beneath the selected item and is given the same priority as the selected item To set the priority of a To Do List item 1 Tap the Priority number on the left side of the To Do List item 2 Tap the Priority number that you want to set 1 is most...

Page 157: ...ails you want to change 2 Tap Details Setting a due date You can associate a due date with any To Do List item You can also sort the items that appear in the list based on their due date To set a due date for a To Do List item 1 In the Details dialog box tap No Date to open the Due Date pick list 2 Tap the date that you want to assign the item Completed To Do item Today Assigns the current date To...

Page 158: ...can choose any date that you want for the item Show Completed Items Displays your completed items in the To Do List If you turn off this setting your To Do items disappear from the list when you complete check them Items that no longer appear on the list because you turn off this setting have not been deleted They are still in the memory of your handheld Purge completed items to remove them from m...

Page 159: ...the due dates associated with items in the To Do List and displays an exclamation mark next to items that remain incomplete after the due date passes Show Priorities Shows the priority setting for each item Show Categories Shows the category for each item Send Item Opens MultiMail Deluxe and allows you to create a message to which an item is attached Send Category Opens MultiMail Deluxe and allows...

Page 160: ...Chapter 15 Using To Do List 150 ...

Page 161: ...nications An indirect method is using a modem Selecting HotSync setup options You can choose when you want HotSync Manager to run If necessary you can adjust the local and modem HotSync settings as well To set the HotSync options on a Windows computer 1 Click the HotSync Manager icon in the Windows system tray 2 Choose Setup 3 Click the General tab and select one of the following options Always av...

Page 162: ... only when Palm Desktopsoftware is running Starts HotSync Manager and monitors requests automatically when you open Palm Desktop software Manual Monitors requests only when you select HotSync Manager from the Start menu Serial Port Identifies the port that HotSync Manager uses to communicate with the cradle The Palm Desktop installation software automatically detects the port to which you connecte...

Page 163: ...serial port monitor is enabled whenever you start your computer Keep this default if your HotSync cradle is always connected to a specific port USB serial or modem If however you use the same port for other devices besides the HotSync cradle disable the serial port monitor and then enable it manually only when you connect the cradle to perform a HotSync operation Enable HotSync software at system ...

Page 164: ...s you from using either port for other operations such as printing faxing or AppleTalk networking Local Setup Enables you to perform HotSync operations using the HotSync cradle that is connected to your computer If you are using the USB cradle for a direct HotSync operation you do not need to set these options set them if you are using the optional serial cradle Speed Determines the speed at which...

Page 165: ...ll as conduits for MutliMail Deluxe and for updating the MyPalm mobile portal The System conduit backs up the system information stored on your handheld including Graffiti ShortCuts The Install conduit installs add on applications on your handheld The conduit for MutliMail Deluxe enables you to select e mail accounts to synchronize and the MyPalm Update conduit allows you to receive newer versions...

Page 166: ...update options Enter your Username and Password and select the check box to set these options as a default MultiMail Set synchronization options Click Configure Accounts to change e mail account settings Other applications Click the direction in which you want to write data or click Do Nothing to skip data transfer for an application Changing the HotSync setting from the default affects only the n...

Page 167: ...e MyPalm Update conduit Set update options Enter your Username and Password and select the check box to set these options as a default Other applications Click the direction in which you want to write data or click Do Nothing to skip data transfer for an application Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Actions revert to their ...

Page 168: ...create a user profile See Creating a user profile later in this chapter before performing the following steps IMPORTANT You must perform your first HotSync operation with a local direct connection or with infrared communication rather than using a modem The following steps assume that you have already installed Palm Desktop software If you have not installed this software see Step 4 Install softwa...

Page 169: ...ialog box appears and synchronization begins 4 Wait for a message on your handheld indicating that the process is complete After the HotSync process is complete you can remove your handheld from the cradle Gently rock your handheld forward in the cradle and then lift it to remove Performing a direct HotSync operation Mac computers When you installed Palm Desktop software you entered a user name Th...

Page 170: ... user name from your handheld and synchronizes the data in the folder of the same name Be sure you select the correct user name from the User pop up before entering data on Palm Desktop or performing a HotSync operation If you are a System Administrator preparing several handhelds for a group of users you may want to create a user profile See Creating a user profile later in this chapter before pe...

Page 171: ... icon in the Palm folder Click the HotSync Controls tab and make sure the Enabled option is selected 3 Press the HotSync button on the cradle The HotSync Progress dialog box appears followed by the Select User dialog box 4 In the Select User dialog box select the user name you entered when you installed the Palm Desktop software and click OK The HotSync Progress dialog box reappears and synchroniz...

Page 172: ...laptop You simply enable infrared communication on your laptop and handheld and follow the steps in Performing an IR HotSync operation later in this section Preparing your computer for infrared communication Before you can perform a HotSync operation using the IR port the computer with which you want to synchronize must fulfill these requirements Your computer must support the IrCOMM implementatio...

Page 173: ...ng system for instructions on finding the simulated port This information is usually located in the Control Panel 6 Click OK NOTE If your cradle is connected to a USB port you can continue using it while HotSync Manager is configured for infrared communication If your cradle is connected to a serial port you cannot use your HotSync cradle again until you reconfigure the HotSync Manager to communic...

Page 174: ...e HotSync icon and select IR to a PC Handheld 4 Position the IR port of your handheld within a couple of inches of the infrared port of your computer 5 Tap the HotSync icon to start the IR HotSync operation Returning to cradle HotSync operations It s easy to return to using the cradle for HotSync operations If your cradle is connected to a USB port you can continue using it while HotSync Manager i...

Page 175: ...serial port on your computer 2 Double click the HotSync Manager icon in the Palm folder 3 In the HotSync Controls tab select Enabled 4 Click the Serial Port Settings tab 5 Under Check for handheld connection using select Local Setup 6 Under Local Setup select the port where your cradle is connected from the Port pop up menu 7 Close the HotSync Software Setup window Now the next time you want to pe...

Page 176: ...ephony software are running on a COM port Make sure the computer is disconnected from all online services such as America Online AOL This helps to avoid conflicts with the COM port 2 Start HotSync Manager if it is not already running and from the HotSync Manager menu choose Modem 3 Adjust the following options as needed Serial Port Identifies the port for the modem If you are unsure of the port as...

Page 177: ...eeded 6 Close the HotSync Software Setup window Setup String Identifies the setup string for your particular modem Not all modems require a setup string Refer to your modem manual and enter the setup string if recommended by the manufacturer Modem Identifies the type of modem connected to your computer If your modem does not appear on the list use the Hayes Basic setting or choose Custom to enter ...

Page 178: ...Options and Connection Setup See Connection preferences in Chapter 17 for more information 5 Tap the Enter phone field If you plan to connect to your company s dial in server network modem instead of connecting to a computer modem see Creating a user profile later in this chapter 6 Enter the telephone number to access the modem connected to your computer 7 If needed enter a dial prefix such as 9 t...

Page 179: ... synchronize data with a modem To change the Conduit Setup for a modem HotSync operation 1 Tap the Applications icon 2 Tap the HotSync icon 3 Tap the Menu icon 4 Tap Options and then tap Conduit Setup 5 Tap the check boxes to deselect the files and applications that you do not want to synchronize during a modem HotSync operation The default setting is to synchronize all files Applications that do ...

Page 180: ...ctual users you can create a user profile to load the data into a handheld without associating that data with a user name The User Profile feature is designed only for the first time HotSync operation before you assign a User ID to a particular handheld To create a user profile on a Windows computer 1 Open Palm Desktop software 2 From the Tools menu choose Users 3 Click Profiles 4 Click New 5 Ente...

Page 181: ...the profile such as a company phone list 8 From the HotSync menu choose Conduit Settings 9 Select the conduit settings for the profile See Customizing HotSync application settings earlier in this chapter for details To use a profile for the first time HotSync operation on a Windows computer 1 Place the new handheld in the cradle 2 Press the HotSync button on the cradle 3 Click Profiles 4 Select th...

Page 182: ...e for the first time HotSync operation on a Mac computer 1 Connect the new handheld to the HotSync cradle 2 Press the HotSync button on the cradle 3 Select the profile you want to load on the handheld and click OK to transfer all the profile data to the handheld The next time you perform a HotSync operation Palm Desktop software prompts you to assign a user name to the handheld ...

Page 183: ...et the date time time zone and Daylight Saving switch Digitizer Calibrate the screen on your handheld Formats Set the country default and the formats for dates times calendar and numbers General Set these features auto shutoff interval Stay on in cradle sounds vibrator indicator light and Beam Receive Network Configure your handheld for use with a network Owner Assign your name phone number and ot...

Page 184: ...u make in the Buttons Preferences screen become effective immediately you do not have to change to a different screen or application If you assign a different application to a button you can still access the original application using the Applications Launcher To change the Buttons preferences 1 Tap the pick list next to the button you want to re assign 2 Tap the application that you want to assig...

Page 185: ...ave to change to a different screen or application To change the HotSync buttons preferences 1 Tap HotSync 2 Tap the pick list next to the button you want to assign 3 Tap the application that you want to assign to each button Backlight Turns on the backlight of your handheld Keyboard Opens the onscreen keyboard for entering text characters Graffiti Help Opens a series of screens that show the comp...

Page 186: ...rs on your handheld Country default The country default sets date time week start day and number conventions based on geographic regions where you might use your handheld For example in the United Kingdom time often is expressed using a 24 hour clock In the United States on the other hand time is expressed using a 12 hour clock with an AM or PM suffix All your handheld applications use the Country...

Page 187: ...ions sounds for your handheld and the Beam Receive feature Auto off delay Your handheld has an automatic shutoff feature that turns off the power and backlight after a period of inactivity This feature helps conserve battery power in case you forget to turn off your handheld If you find that your handheld shuts itself off before you finish reviewing the information on the screen you should increas...

Page 188: ...not respond to this setting Alarm vibrate and indicator light settings You can set alarms in Date Book Clock and Note Pad to remind yourself of important meetings or notes When you enable the Alarm Vibrate and indicator light settings your handheld vibrates and the indicator light blinks to notify you of alarms This is useful for situations where you want to turn the Alarm Sound off but still be n...

Page 189: ...ange the hour 3 Tap each number of the minute and then tap the arrows to change them 4 Tap OK To set the time zone 1 Tap the Set Time Zone box 2 Tap a time zone When you travel changing the time zone setting to a new time zone automatically resets the date and time on your handheld but it does not change the time of appointments set in Date Book Tap to set date Tap arrows to select Tap to select T...

Page 190: ...connection You can use the IR to Phone connection to perform a remote IR HotSync operation To accomplish the HotSync operation your handheld sends data through its IR port to a modem attached to or within a mobile phone which then dials a modem attached to or within your desktop computer to synchronize with your Desktop application PC via Cradle Cable A local HotSync connection the direct connecti...

Page 191: ...ftware Although your handheld is wirelessly enabled you can also use TCP IP software that is included in the handheld operating system to connect with Internet Service Providers ISPs or dial in remote access servers You will need an optional modem accessory that also supports TCP IP settings To use TCP IP you must create a configuration in Connection Preferences and then create Network Preferences...

Page 192: ...m for information on third party applications that take advantage of TCP IP Selecting a service Use the Service setting to select the service template for your Internet Service Provider or a dial in server Service templates are a set of ISP and dial in server configuration settings that you can create save and reuse To select a service 1 Tap the Service pick list 2 Tap the predefined service templ...

Page 193: ...do not enter a password your handheld displays the word Prompt in this field and asks you to enter a password during the login procedure If you enter a password your handheld displays the word Assigned in this field and does not prompt you to enter a password during the login procedure If you are concerned about security select the Prompt option and do not enter a password To enter a password 1 Ta...

Page 194: ... box in which you define the telephone number you use to connect with your ISP or dial in server In addition you can also define a prefix disable Call Waiting and give special instructions for using a calling card To enter your server phone number 1 Tap the Phone field 2 Enter the phone number for your ISP or dial in server 3 If you need to enter a prefix or disable Call Waiting skip to those proc...

Page 195: ...line Each telephone company assigns a code to disable Call Waiting Contact your local telephone company for the code that is appropriate for you 3 Tap OK Using a calling card The Use calling card field enables you to use your calling card when dialing your ISP or Intranet server Keep in mind that there is usually a delay before you enter your calling card number When you define your calling card n...

Page 196: ...ur company s network dial in server is easy NOTE If you are connecting to an ISP you need a third party application such as a web browser or news reader to take advantage of this connection For information about third party applications that support TCP IP check the web site www palm com To establish a connection Tap Connect to dial the current service and display the Service Connection Progress m...

Page 197: ...g detailed information to a service template If you are using one of the predefined service templates you probably only need to enter your user name and telephone number If you are creating a new service template you may need to provide additional information to your ISP or dial in server You use the Details dialog box to add additional information to a selected service template To add connection ...

Page 198: ...are not sure leave the DNS field blank To enter a primary and secondary DNS 1 Tap the Query DNS check box to deselect it 2 Tap the space to the left of the first period in the Primary DNS field and then enter the first section of the IP address Each section must be a number from 0 to 255 3 Repeat step 2 for the second third and last sections of the Primary DNS field 4 Repeat steps 2 and 3 for the ...

Page 199: ...ce Provider ISP A login script is associated with a specific service template created in Network Preferences A login script is something that you are likely to receive from your IS System Administrator if your company has a system in which you log in to the corporate servers from your handheld using a modem or network connection The script is generally prepared by the System Administrator and dist...

Page 200: ...mmand requires additional information a field appears to the right of it for you to enter the information The following commands are available Wait For Tells your handheld to wait for specific characters from the TCP IP server before executing the next command Wait For Prompt Detects a challenge response prompt coming from the server and then displays the dynamically generated challenge value You ...

Page 201: ...plications send e mail to Palm Developer Support at devsupp palm com Deleting a service template There is only one way to delete a service template use the Delete command from the Service menu Send CR Transmits a carriage return or LF character to the TCP IP server to which you are connecting Send User ID Transmits the User ID information entered in the User ID field of the Network Preferences scr...

Page 202: ...panded Service Connection Progress messages It s helpful to identify at what point in the login procedure the connection fails An easy way to do this is to display the expanded Service Connection Progress messages Expanded Service Connection Progress messages describe the current stage of the login procedure Press the lower half of the scroll button at any point during login to display these messa...

Page 203: ...pany name phone number or any other information that you want to associate with your handheld If you use the Security application to turn off and lock your handheld with a password information that you put in the Owner Preferences displays the next time you turn on your handheld See Chapter 14 for information about security To enter the Owner preferences Enter the text that you want to associate w...

Page 204: ...n you perform a HotSync operation To create a ShortCut 1 Tap New 2 On the ShortCut name line enter the letters you want to use to activate the ShortCut 3 Tap the ShortCut Text area and enter the text that you want to appear when you write the ShortCut characters TIP You may want to add a space space character after the last word in your ShortCut text This way a space automatically follows the Shor...

Page 205: ...ShortCut you want to edit 2 Tap Edit 3 Make the changes you want and tap OK Deleting a ShortCut If you no longer need a ShortCut you can delete it from the list of ShortCuts To delete a ShortCut 1 Tap the ShortCut you want to delete 2 Tap Delete 3 Tap Yes ...

Page 206: ...Chapter 17 Setting Preferences for Your Handheld 196 ...

Page 207: ...re Under extreme conditions water may enter the circuitry through the front panel buttons In general treat your handheld as you would a pocket calculator or other small electronic instrument Take care not to drop your handheld or subject it to any strong impact Do not carry your handheld in your back pocket if you sit on it you may damage it Protect your handheld from temperature extremes For exam...

Page 208: ... handheld does not turn on when you press the power button you should recharge the unit immediately The battery may not have enough residual energy to power the indicator light which normally displays green when charging If your battery drains and you have the unit in an uncharged state for an extended period of time you can lose all of the stored data There are no serviceable parts inside your ha...

Page 209: ...any data previously synchronized with your computer during the next HotSync operation To perform a hard reset 1 Hold down the power button on the front panel of the handheld 2 While holding down the power button use the reset tip tool or the tip of an unfolded paper clip or similar object without a sharp tip to gently press and release the reset button 3 Wait for the Palm Powered logo to appear th...

Page 210: ...t these options as a default MultiMail Select Synchronize Active Accounts Click Configure Accounts to change e mail account settings Select the Set as Default check box to use this setting as a default Other applications Select Desktop overwrites handheld Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Actions revert to their default set...

Page 211: ...efault Other applications Click Macintosh overwrites handheld Changing the HotSync setting from the default affects only the next HotSync operation Thereafter the HotSync Actions revert to their default settings To use a new setting on an ongoing basis click Make Default Thereafter whatever you selected as the default setting is used for HotSync operations 6 Click OK 7 Repeat steps 4 through 6 to ...

Page 212: ...Appendix A Maintaining Your Handheld 202 ...

Page 213: ... located in the Documentation folder on your installation CD The Palm Support Assistant knowledgebase accessible at www palm com under the Support section The most recent Palm i700 Series handheld HelpNotes on your regional web site If you are still having problems contact Technical Support See the Customer Support card that comes with your handheld or go to www palm com NOTE Thousands of third pa...

Page 214: ... your computer 2 Press CTRL ALT DELETE and end all tasks except Systray and Explorer If a dialog with buttons appears instead of a list of tasks click the Task List button and then end all tasks except Systray and Explorer 3 Make sure your computer has at least 30 MB of disk space available 4 Delete all temporary files 5 Run ScanDisk on your computer 6 Reinstall Palm Desktop software I cannot inst...

Page 215: ...ing the next HotSync operation I get a warning message telling me my handheld memory is full Purge records from Date Book and To Do List This deletes To Do List items and past Date Book events from the memory of your handheld See Purging records in Chapter 6 You may need to perform a HotSync operation to recover the memory Delete unused memos and records If necessary you can save these records See...

Page 216: ...nus Try changing to a different application I can t get my handheld to recognize my handwriting For your handheld to recognize handwriting input with the stylus you need to use Graffiti writing See Using Graffiti writing to enter data in Chapter 3 Make the Graffiti character strokes in the Graffiti writing area not on the display part of the screen Write Graffiti strokes for letters in the left ha...

Page 217: ...on above ground If you re in a crowd move to a less crowded area If you re in a vehicle keep your handheld level with the windshield The metal frame of the vehicle shields radio signals Mountains and buildings may also block signals If you re outdoors move away from overhead electrical wires Move from under trees I can t access the network Make sure your handheld is activated Check the battery ico...

Page 218: ... more information I know I entered some records but they do not appear in the application Check the Categories pick list upper right corner Choose All to display all of the records for the application Check Security and confirm that Private Records is set to Show private records In To Do List tap Show and see if Show Only Due Items is selected I am having problems listing memos the way I want to s...

Page 219: ...ck the Serial Port Settings tab Make sure Local is selected and that the port selection matches the port where your HotSync cradle is attached I did a HotSync operation but one of my applications did not synchronize On a Windows computer click the HotSync Manager and choose Custom Check that the correct conduit is active On a Mac computer double click the HotSync Manager icon From the HotSync menu...

Page 220: ...ab in the Setup dialog It should be set to the port where you connected the HotSync cradle If you are using the serial cradle try a lower baud rate setting on the Local tab in the Setup dialog If you are using the serial cradle make sure you aren t running a program such as America Online that uses the serial port you selected in the Setup dialog box On a Mac computer try each step in turn Make su...

Page 221: ...on sounds to a speaker You can use these sounds to check the modem connection Confirm that the Speed setting in the Setup dialog box works for your modem If you have problems using the As Fast As Possible option or a specific speed try using a slower speed Make sure you are not running another program such as WinFax CompuServe or America Online that uses the serial port you selected in the Setup d...

Page 222: ...can t perform an IR HotSync operation On a Windows computer be sure the HotSync Manager is running and the Serial Port for local operations is set to the simulated port for infrared communication See IR HotSync operations in Chapter 16 for details On a Mac computer make sure the infrared communications extensions have been installed in the Extensions folder inside the System Folder Next open the H...

Page 223: ...ting for sender when it s near my computer s infrared port Your computer s infrared port may be set to search automatically for the presence of other infrared devices Consult the documentation for your operating system for information about turning off this option In some cases simply moving your handheld away from the computer s infrared port solves the problem I want to synchronize my computer w...

Page 224: ...d for a long period such as an extended vacation the battery may not contain enough charge to power the indicator light After your handheld has recharged the indicator light will function normally I forgot the password and my handheld is not locked First use the password hint to try and remember the password If this does not help or if you do not have a password hint you can use Security to delete...

Page 225: ... To find version and memory information 1 Tap the Applications icon 2 Tap the Menu icon 3 Tap App and then tap Info NOTE Thousands of third party add on applications have been written for the Palm OS handhelds Unfortunately we are not able to support such a large number of third party applications If you are having a problem with a third party application please contact the developer or publisher ...

Page 226: ...Appendix B Frequently Asked Questions 216 ...

Page 227: ...nna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The use of shielded I O cables is required when connecting this equipment to any and all optional peripheral or host devices Failure to do so may violate FCC rules CA...

Page 228: ... Warning Do not mutilate puncture or dispose of batteries in fire The batteries can burst or explode releasing hazardous chemicals Discard used batteries according to the manufacturer s instructions and in accordance with your local regulations ...

Page 229: ...t 127 setting in Clock 112 setting in Date Book 119 setting in Note Pad 134 sound 113 127 178 205 vibrate setting 178 Alphabet Graffiti writing 20 onscreen keyboard 14 Application buttons 11 73 99 115 174 Applications Address Book 99 beaming 26 27 Calculator 105 Card Info 109 categories 75 Clock 111 Date Book 115 font style 92 installing 93 97 Launcher 73 76 Memo Pad 129 mobile portal 38 Note Pad ...

Page 230: ... 112 alarm preferences 113 display options 113 menus 112 opening 111 112 Combining categories 86 Comma delimited files importing data from 28 Command buttons 15 equivalents Graffiti writing 78 stroke 28 toolbar 78 Command stroke 28 78 89 Compressing Day view 127 Conduits for modem HotSync operations 169 for synchronizing applications 209 for updating the mobile portal 155 for synchronizing applica...

Page 231: ...ew 123 177 208 Dates To Do List record due 147 148 Day displaying in Clock 113 Day Date Book view 116 127 DBA Date Book archive file 28 Decimal point 177 Default categories 83 Deleted data saving in archive files 82 Deleting applications 97 Desktop software 97 filter 70 Graffiti characters 20 passwords 138 records 81 service templates 191 text 81 See also Purging records Desktop software linking t...

Page 232: ...s 214 software installation problems 204 tapping and writing problems 206 wireless problems 207 Frozen handheld 206 G Games 178 General preferences 173 alarm LED setting 178 alarm sounds 178 alarm vibrate setting 178 auto off delay 177 system sounds 178 Glossary See Graffiti ShortCuts Graffiti accented characters 24 alphabet 18 20 basic concepts 18 capital letters 21 Command stroke 78 how to write...

Page 233: ...ions 212 requirements for computer 162 Initialization string 181 Installing applications 93 97 conduit to install applications 155 International characters Graffiti writing 24 Internet browsing using URL 39 reviewing queries 43 submitting queries 41 web clipping information from 36 IP address 187 188 IR port See also Beaming and Infrared IR See Infrared IrCOMM 162 180 IrDA Infrared Data Associatio...

Page 234: ...le 28 MultiMail Deluxe 49 72 accessing 49 account setup 58 configuring 58 setting preferences for 70 MultiMail Deluxe Desktop Link 8 49 MultiMediaCard 9 See also Expansion Card MyPalm mobile portal described 38 updating 8 N Network connecting 186 idle timeout 187 login scripts 189 191 password 183 phone settings 184 preferences 181 193 primary DNS 188 secondary DNS 188 selecting connection 184 sel...

Page 235: ...93 Owner 193 ShortCuts 194 Web Clipping 45 Primary DNS 188 Prioritizing To Do List records 146 149 Private records displaying and creating 141 143 208 lost with forgotten password 141 Profiles 170 Protection See Security application Proxy server changes 46 Punctuation marks Graffiti writing 22 onscreen keyboard 17 Purging records 82 83 See also Deleting R Radio status 36 turning on 34 Range of tim...

Page 236: ...eless transactions 46 Security icon 46 Selecting date for event 117 phone numbers in Address Book 101 text 81 Sending data See Beaming information Serial port 152 154 155 166 167 Service selecting for network 182 templates 186 191 Settings See Preferences ShortCuts backing up 155 managing 194 195 menu commands 78 predefined 25 using 25 Signal strength 35 Soft reset 198 Sorting applications 75 reco...

Page 237: ... information Troubleshooting 212 Turning off handheld automatically 177 pen stroke for 175 problems with 205 Turning on handheld displaying owner s name 193 power button 11 problems with 205 Turning radio on off 34 U Undoing actions 81 Uninstalling Desktop software 97 Universal connector 12 180 Unresponsive handheld 206 Untimed events 116 118 119 120 User name for ISP 182 identifying handheld 193 ...

Page 238: ...Index 228 ...

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