Section 7 - Troubleshooting/Help
The information provided in this section should solve most of the common
problems you may experience when operating your UWBT transmitter. If the
problems and solutions outlined here do not solve your problem, please contact
Omega’s customer service department. Contact information can be found on the
last page of this manual or by visiting omega.com
7.1 App Display Issues
1. Q: I am paired to a transmitter, but the measurement field on my display is
blank.
A: This may mean that the transmitter is not well-synchronized with your
smart device. Switch the UWBT transmitter off and back on; then try to
pair the transmitter again in the app, as outlined in the chapter titled
“Connecting to the UWBT Transmitter”.
2. Q: The display says “Open Sensor”. What does this mean?
A: “Open Sensor” means that either there is no probe connected to your
UWBT transmitter handle, or the probe has not made a full connection in
order to take measurements. Check the transmitter handle to make sure
the connection is tight.
3. Q: Is there anywhere on the app that I can see the maximum range for my
specific sensor?
A: Yes. If you go to the Display
➞
Gauge view, the lowest and highest values
on the gauge represent the full range for your sensor type/sub-type.
4. Q: Where is the crosshair on my graph?
A: Only the playback graphs (graphs of previous logged files) allow for
crosshair use. Once you’ve selected the playback graph you would like to
view, click within the graph and the crosshair will appear.
5. Q: I do not want the alarm sound on while collecting data, but I would like
to see if I am reaching my set alarm conditions. Is there a way to see this
information?
A: Yes. In the Digital display, the text would change color if you reach an
alarm condition (red text = high alarm, blue text = low alarm). In the
Gauge display, the blue bar portion of the gauge outline represents the
low alarm area, and the red bar portion represents the high alarm. In
the Graph display, there are two lines added to the graph – the blue line
represents the low alarm, and the red line represents the high alarm.
6. Q: I have graph playback files saved on my smartphone/tablet, but cannot
see them in the app. Where are the files?
A: Make sure that you are not currently logging data to your transmitter or
smart device. You cannot view playback files while logging. Once you
stop logging, you will be able to see the files.
7-1
Troubleshooting/Help
7
