Troubleshooting Solutions
5-6 Technical Information
Missing
Scan Image
Command
The
Scan Image
command does not appear in the Image button’s drop-
down list in the following cases:
• You did not install the Scan Manager or select an appropriate
default scanner in it. See “Setting Up Your Scanner With
OmniPage Pro” on page 2-3 for instructions.
• Your scanner is not connected to your computer or is not
functioning properly. See “Scanning Problems” on page 5-5.
• You use a Visioneer scanner or your scanner is set up to work
with Visioneer’s PaperPort software such as the HP ScanJet 4s.
See “Using Visioneer PaperPort with OmniPage Pro” on page 5-9
for more information.
System Crash During Scan
Try these solutions if a crash occurs during a scan:
• Check your scanner setup. See “Scanner Setup Issues” on page
5-8 for more information.
• Check the
scanmgr.ini
file in the
Win95\Caere32
folder for
the appropriate settings if you are using a TWAIN scanner.
• Check with the scanner manufacturer to make sure you have the
latest driver for your scanner.
• Resolve low memory problems. See “Low Memory Problems” on
page 5-4 for more information.
• Resolve low disk space problems. See “Low Disk Space
Problems” on page 5-5 for more information.
OCR Problems
This section contains information and solutions for possible OCR
problems.
System Crash During OCR
Try these solutions if a crash occurs during OCR:
• Break complex images (lots of text and graphics or elaborate
formatting) into smaller jobs by performing OCR on one zone at a
time.
• Resolve low memory problems. See “Low Memory Problems” on
page 5-4 for more information.
• Resolve low disk space problems. See “Low Disk Space
Problems” on page 5-5 for more information.
Summary of Contents for OMNIPAGE PRO
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