Page grid
11-18 Standard management reports
P0724352 Standard 1.0 November 1994
Figure 11-6
ACD-DN by Route Performance Report
ACD-DN by Route Performance Report
Interval Report
Page 1
ABC Corporation
Date: 04/20/96 Time: 20:14:32
Interval: 08:00 - 09:30 Day: 04/20/96
AC
D
DN
INTVL ROUTE CALLS
OFFRD
CCS
SRV
LVL%
CALLS_ANSWD CALLS_ABDND
BEF_T AFT_T BEF_T AFT_T OVFL
DI-
VERTED
INTFL
DE
L
1ST
ANN
Source Node: 655
6130
6130
08:00 33
08:30 33
09:00 33
09:30 33
33
1
63
65
43
172
172
0
101
99
111
311
311
0
67
45
33
36
36
0
42
28
13
83
83
0
19
35
23
77
77
0
0
1
1
2
2
1
2
1
6
10
10
0
62
65
43
170
170
0
0
0
0
0
0
0
20
41
30
91
91
0
16
14
26
56
56
2ND
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
================================================================================
================================================================================
Source Node: 992
6400
6400
08:00 35
08:30 35
09:00 35
09:30 35
35
1
3
1
3
8
8
•
•
•
0
2
6
11
19
19
0
33
0
33
16
16
0
1
0
1
2
2
0
1
1
2
4
4
0
0
0
0
0
0
•
•
•
1
1
0
0
2
2
0
2
1
3
6
6
0
0
0
0
0
0
0
2
1
2
5
5
0
0
1
1
2
2
•
•
•
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
================================================================================
================================================================================
********************************************************************************
150
132
62
275
95
81
61
120
0
40
60
********************************************************************************