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Using Passport 4400 Install Tool Version 4.2

Appendix A
Troubleshooting

This appendix provides assistance in troubleshooting problems that you may
encounter while using the Install Tool software. The following error conditions are
addressed:

•

All Backpanel Ports Are Gray

•

Cannot Access a Passport 4400

•

Cannot Change DLCI Value

•

Desktop Folder Icons are Incorrect

•

Direct-Connect Modem Not In Dial-Up Network List

•

Dial-Up Networking Connection Fails

•

Error 621

•

Help Page Error

•

Help Page Does Not Open

•

Incorrect Backpanel Display

•

Install Tool Window Is Empty

•

Installation Error (Missing File)

•

Installation Fails (No Error Message)

•

“Invalid Data” Message Appears

•

No Response from the Next Button

•

Passport 4400 Fails Following a Reset

•

Unable To Add Multiple IP Addresses

•

Uninstall Fails

Summary of Contents for Passport 4400

Page 1: ...Part No 206906 D Rev 00 October 2001 4401 Great American Parkway Santa Clara CA 95054 USA Using the Passport 4400 Install Tool Version 4 2 ...

Page 2: ...nse agreement that may pertain to or accompany the delivery of this computer software the rights of the United States Government regarding its use reproduction and disclosure are as set forth in the Commercial Computer Software Restricted Rights clause at FAR 52 227 19 Statement of Conditions In the interest of improving internal design operational function and or reliability Nortel Networks Inc r...

Page 3: ...ure the software program and documentation may be returned and the license fee paid will be refunded or ii replace any diskette not meeting Nortel s Limited Warranty or if Nortel is unable to deliver a replacement diskette which is free from defects in materials or workmanship the software program and documentation may be returned and the license fee paid will be refunded IN NO EVENT WILL NORTEL O...

Page 4: ... object code form only Nortel Networks or any of its suppliers holding any intellectual property rights in any Software and or any third party owning any intellectual property rights in software from which the Software was derived are intended third party beneficiaries of this License All grants of rights to use intellectual property intended to be accomplished by this License are explicitly state...

Page 5: ...e and all associated documentation to the assignee and destroyed all archival copies Except as provided neither this License nor any rights acquired by Customer through this License are assignable Any attempted assignment of rights and or transfer of Software not specifically allowed shall be void and conclusively presumed a material breach of this License If Nortel Networks i claims a material br...

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Page 7: ...anagement Tools 18 Which Tool To Use 19 Initial Device Setup and Configuration 19 Detailed Configuration 19 Update a Device Configuration 20 Diagnose Faults 20 Monitor Device Status 20 Generate Configuration Reports 21 Replicate a Configuration 21 Chapter 2 Product Overview 23 About Install Tool 23 Install Tool Software Versions 23 What Is Install Tool 23 Passport 4400 Software Support Levels 24 A...

Page 8: ... Connections 31 Configuring the Modems 31 Configuring the Modem Attached to the PC 32 Configuring the Modem Attached to the Passport 4400 32 Testing the Modem Configuration 33 Chapter 4 Installing Install Tool 35 Obtaining the Install Tool Software 35 Obtaining the Latest Release 35 What the Installation Procedure Does 36 Installed Software Components 36 Null Modem Driver Troubleshooting Tip 36 Pr...

Page 9: ...ction 46 Fine Tune the New Connection 48 Chapter 6 Install Tool Basics 51 Collecting Configuration Data 51 Obtaining the Data Collection Forms 52 Sample Data Collection Form 52 For More Information 53 Starting Install Tool 53 Before Running the Software 53 Procedure 53 What You Will See 55 Multiple Sessions On a Single Unit Not Recommended 56 What the Backpanel Colors Mean 56 Operating Modes 57 Wi...

Page 10: ...Passport 4400 72 Verifying the Configuration Values 73 Saving and Activating Your New Configuration 73 Chapter 8 Using Standard Mode 77 Configuring Selected Ports 77 Purpose 77 Procedure 77 Entering Multiple Values 79 Displaying the Status of the Unit 83 Purpose 83 Procedure 83 Displaying the Status of a Port 83 Purpose 83 Procedure 84 Testing a Port 84 Purpose 84 Procedure 84 Performing a Reset O...

Page 11: ...isites 96 Procedure 97 Restriction on Reset Operations 98 Closing the Telnet Connection 98 Appendix A Troubleshooting 101 All Backpanel Ports Are Gray 102 Cannot Access a Passport 4400 102 Cannot Change DLCI Value 102 Desktop Folder Icons are Incorrect 103 Direct Connect Modem Not In Dial Up Network List 103 Dial Up Networking Connection Fails 103 Error 621 104 Help Page Error 104 Help Page Does N...

Page 12: ...ardware Interfaces 110 WAN Services 111 Voice Services 112 Appendix C Passport 4400 IP Addressing 113 Overview 113 Default IP Addresses 113 Bridging and Routing Modes 114 Basic Configuration Tasks 114 IP Address Requirements 115 Examples 117 Appendix D Uninstalling Install Tool 119 Uninstalling the Install Tool Software 119 Before Starting the Uninstall Operation 119 Procedure 119 Removing the Ins...

Page 13: ...his chapter Purpose of This Manual Who Should Use This Manual How This Manual Is Organized Related Publications Purpose of This Manual This manual identifies the requirements for using the Passport 4400 Install Tool Release 4 2 software provides detailed instructions for installing it and configuring a workstation to support it and provides an introduction to the basic Install Tool operations ...

Page 14: ...forming a basic Passport 4400 configuration using Install Tool Network Engineer or Operator Chapters 1 6 through 10 and Appendix A Chapter Description 1 Presents an overview of the device management tools that are available for the Passport 4400 2 Identifies the system requirements for using Install Tool and describes its overall capabilities 3 Provides procedures for connecting the workstation to...

Page 15: ...Tool Nortel Networks part number 209665 Reference for Passport 4400 and 6400 Interworking Nortel Networks part number 209372 Getting Started with Passport 4400 and 6400 Interworking Nortel Networks part number 209371 Passport 4400 Release Notes for Passport 4430 50 55 Release 4 0 Nortel Networks part number 800 1953 40 9 Provides instructions for establishing an Ethernet connection with a remote P...

Page 16: ...16 206906 D Rev 00 4 2 Passport 4400 Release Notes for Passport 4400 Release 4 1 Nortel Networks part number 205679 ...

Page 17: ... this chapter Overview Passport 4400 Device Management Tools Which Tool To Use Overview Passport 4400s are managed through Simple Network Management Protocol SNMP an application level protocol that operates over TCP IP Therefore all of the Passport 4400 device management tools refer to Passport 4400 Device Management Tools on page 18 accept your commands and instructions then translate them into S...

Page 18: ... Passport 4400 units running software release 4 0 and higher Note 2 To access the Passport 4400 Configurator from within Install Tool select Web Configurator from the System menu Note 3 Like Install Tool the Passport 4400 Configurator can access the Passport 4400 through PPP IP connectivity Refer to the Configuring and Operating Passport 4400 Software Nortel Networks part number 206916 online docu...

Page 19: ...y and basic service functionality Recommended tool Install Tool Alternative Configurator or CLI Description No specialized skills or knowledge are required to use Install Tool Note You can also use the Mass Deployment and Reporting Tool to replicate the configuration of one unit to a group of factory new or factory defaulted units The task Configure all ports and services on the unit Recommended t...

Page 20: ...I or Install Tool Alternative Configurator Description Both Install Tool and Configurator provide some level of diagnostic support for the Passport 4400 The CLI provides the most comprehensive level of support The task Monitor the status of a Passport 4400 in real time Recommended tool Install Tool Alternative Configurator Description Install Tool polls the unit with which it has a connection ever...

Page 21: ...to which you are connected The task Replicate the configuration of one Passport 4400 to any number of other Passport 4400s Recommended tool Mass Deployment and Reporting Tool Alternative None Description Mass Deployment and Reporting Tool allows you to extract the configuration of one Passport 4400 and replicate it to any number of other Passport 4400s that require a similar configuration The repl...

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Page 23: ...Passport 4400 Install Tool Release 4 x software For information about Install Tool Version 1 0 refer to Install Tool Version 1 0 Setup Guide document number 800 1983 30 For information about Install Tool Version 2 0x refer to Install Tool Version 2 0x Startup Guide document number 800 1983 31 What Is Install Tool Install Tool is a standalone program for configuring the basic services of a Passport...

Page 24: ...nload the Install Tool software at no cost from the Partner Business Center web site http www57 nortelnetworks com global products passport software html Workstation Requirements The workstation on which you install the Install Tool program must meet the following hardware and software requirements A Pentium 90 MHz PC 166 MHz or higher is recommended 100 MB free disk space minimum Windows 95 98 or...

Page 25: ... when you establish a connection with the node but it does not include a provision to change the community string Dial Up Connections The Passport 4400 provides a PPP stack thereby enabling access to Passport 4400 nodes through dial up connections This PPP implementation does not provide authentication controls Therefore if you connect a modem to a Passport 4400 to support a dial up connection tha...

Page 26: ...community strings as passwords and manage them as you would any other password system For more information about dial up connections refer to Connecting a Workstation on page 27 and Configuring a Dial Up Networking Connection on page 46 ...

Page 27: ...ection Management Port Direct Connection Management Port Modem Connection Configuring the Modems Readying a New Passport 4400 A factory new Passport 4400 requires some preparation before you can configure it using Install Tool The following manuals provide specific instructions for Passport 4400 physical installation preparation and cable connections If you have a Refer to Passport 4430 4450 or 44...

Page 28: ...n shows an Ethernet connection on a Passport 4460 Other Connection Options If your workstation s Ethernet port is not configured for the same IP segment as that of the Passport 4400 you must connect your workstation to the unit over the management port as described in Management Port Direct Connection on page 29 and Management Port Modem Connection on page 30 EXPANSION 2 P O R T 2 P O R T 3 PORT 1...

Page 29: ...gement cables used on Passport 4400 units Use management cable number NTAU17AA for Passport 4430 Passport 4450 and Passport 4455 units In this case you connect the DB 25 end of the cable to the PC and the RJ 45 end of the cable to the Passport 4400 management port You may need a 9 pin to 25 pin RS 232 serial port adapter or a female to female 25 pin adapter to connect the cable to the PC Use manag...

Page 30: ... cable to connect the modem to the management port Example This illustration shows a modem connection on a Passport 4450 Cabling the Modem to the Passport 4430 50 55 You need to make the following cable connection between a Passport 4430 50 55 and the modem to which it is connected Note For more detailed information on connecting a modem to the Passport 4400 see the hardware reference manuals Pass...

Page 31: ... adapter or a female to female 25 pin adapter to make this connection Connect the null modem cable to the modem Passport 4460 Modem Connections With Passport 4460s the modem connects directly to the management port Example This illustration shows a modem connection on a Passport 4460 Configuring the Modems If you are using a modem connection between your workstation and a Passport 4400 the modems ...

Page 32: ...rate to match that of the Passport 4400 management port the default is 9600 baud Use your modem documentation and the procedure that follows as a guide to configuring the modem Procedure To configure a Hayes compatible modem for Quiet operations follow these steps 1 Connect the PC or terminal to the modem Refer to your modem documentation to determine the cabling requirement 2 Start the terminal e...

Page 33: ...ing other than 9600 baud and you subsequently reset the Passport 4400 to its factory defaults your modem connection will fail In this case you need to reset the modem to 9600 baud by unlocking the speed AT B0 AT Command Description AT F Set the modem to start with factory defaults Refer to your modem documentation to determine the required format for this command ATS0 1 Set the modem to answer on ...

Page 34: ... PC or terminal connection to 9600 baud then locking the modem to this new speed For this reason although it slows communications with the Passport 4400 it is recommended that you not change the management port speed from the default value 9600 baud ...

Page 35: ...ftware Install Tool is included on the Passport 4400 software distribution CD as a self extracting executable Obtaining the Latest Release The latest Passport 4400 software is available for download from the Customer Services web site http www nortelnetworks com From this site select Customer Services Software Distribution Passport 4400 You can determine whether the Install Tool software on the we...

Page 36: ... are not already installed In addition you must install the Passport 4400 null modem driver Refer to your Windows documentation for detailed instructions Null Modem Driver Troubleshooting Tip When you install Install Tool for the first time on a Windows 95 Windows 98 or Windows Me workstation the installation process installs the Passport 4400 null modem driver as well as TCP IP and Dial Up Networ...

Page 37: ... state Once you remove the Passport inf file the Install Tool installation process will automatically reinstall the null modem driver Preparing for the Installation Before starting the installation procedures complete the following tasks If you are running an older version of Install Tool it is recommended that you uninstall the older version before installing the latest version If you decide to r...

Page 38: ...hat follow to install the Passport 4400 Install Tool software Installation Procedures To install the Install Tool program and any additional required software components complete the following procedures Starting the Installation To start the installation program follow these steps 1 Start Windows Explorer and open the directory containing the executable file If you are installing from the distrib...

Page 39: ... a brief pause the Installer window opens 5 Click on Next to continue The software license agreement window opens 6 Click on I Agree to continue The Installer program displays the default installation directory name C NortelNetworks InstallTool4 7 Optionally use the Browse button to change the installation directory ...

Page 40: ...m displays this prompt 9 Click on Yes to reuse the installation directory If Dialup Networking is not installed on your workstation the following Dialup Networking Parameter window opens a Ensure that the Install Dialup Networking box is checked b Select the COM port you are using for your physical connection ...

Page 41: ...nished to complete the installation If the Installer program installed any Windows networking components it will prompt you to restart your workstation In this case click on Yes to restart your workstation now or No if you choose to restart it later The network components that were installed will not be operational until you restart your workstation Install Tool is now available from the Windows S...

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Page 43: ...uired Software Components Configuring a Dial Up Networking Connection Purpose To use Install Tool you need an appropriately configured Microsoft Windows workstation to establish a connection with a Passport 4400 This workstation need not be dedicated to Install Tool operations but it must be configured to support these operations For Information About Cable Connections Refer to Chapter 3 Connectin...

Page 44: ... install the null modem driver if your workstation is using a modem versus a serial cable to connect to the Passport 4400 In this case use the driver provided with your modem Required Software Components Your workstation needs the following software components to support an IP connection between one of its serial ports and the Passport 4400 management port Note If you uninstall the null modem driv...

Page 45: ... the following components are installed in the order listed 1 Networking 2 TCP IP 3 Microsoft Dial Up Networking 4 A modem driver or the Passport 4400 null modem driver 5 One or more Dial Up connection entries If You Have a Windows 95 Windows 98 or Windows Me Workstation The Install Tool installation process performs most of the setup of a Windows 95 Windows 98 or Windows Me workstation Specifical...

Page 46: ...of TCP IP Dial Up Networking and the null modem driver you must define and configure a new Dial Up Networking connection Define a New Connection Microsoft Dial Up Networking requires definition of a connection for each host system with which the workstation will communicate A connection is referred to as a Phonebook Entry in Windows NT Windows 95 Example To define a new connection in Windows 95 fo...

Page 47: ...00Direct or PP4400Com1 5 Choose the modem driver that this connection will use to establish communications with the Passport 4400 For a direct cable connection choose the PP4400Direct driver For a dial up modem connection choose the driver for your modem 6 Click on Next The next dialog box opens For example ...

Page 48: ...f you are defining a new connection under Windows 98 Windows Me Windows NT or Windows 2000 consult your operating system documentation for the specific procedures required to define a new Dial Up Networking connection Fine Tune the New Connection Once you complete the definition of a Dial Up Networking connection it is recommended that you modify the configuration to optimize performance for Passp...

Page 49: ...gateway on remote network When the Use default gateway on remote network box is checked Windows routes all IP packets through the default gateway which in this case is the Passport 4400 PPP connection This can significantly degrade the performance of other network applications If you are using your workstation only for Passport 4400 device management activities it is recommended that you select th...

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Page 51: ...graphical user interface for entering and activating Passport 4400 configuration values Often the person who collects the configuration data is not the same as the person who inputs that data A common division of labor is The Network Designer or Network Engineer provides detailed Passport 4400 configuration data to the Install Tool operator The Install Tool Operator enters that configuration data ...

Page 52: ...Passport 4400 to be installed Then while using the InstallTool use the values specified when prompted for values by the tool System Configuration Values Node Name Device Network Address Type of Node Server Type Passport 4400 IP Address Passport 6400 DNA Address This field specifies the unique name for the the node maximum 50 characters This field specifies the unique Device Network Address for thi...

Page 53: ...onnecting a Workstation for instructions Procedure To start Install Tool follow these steps 1 Click the Start button select Programs select Nortel Networks Passport Installation then select one of the Install Tool options Select Install Tool for standard mode Install Tool Wizard for wizard mode or Install Tool Demo for demo mode Refer to Operating Modes on page 57 for a description of each Alterna...

Page 54: ...e of private 3 Choose one of the following To connect to the Passport 4400 through the Management port either directly or using a modem select the Dial up Networking connection that you configured for this purpose described in Chapter 5 Configuring the Workstation then click on Serial Connect To connect to the Passport 4400 through the Ethernet port enter its IP address then click on IP Connect ...

Page 55: ...e unit then displays an image of the backpanel of the Passport 4400 including all modules and ports present on the unit Passport 4430 Example This is an example of the backpanel display that appears when you start Install Tool and connect to a Passport 4430 Passport 4460 Example This is an example of the backpanel display that appears when you start Install Tool and connect to a Passport 4460 ...

Page 56: ... PANL serial ports The port is not operational Voice ports The port is not operational Green PANL links The port is operational Non PANL serial ports The service is functional Voice ports The service is functional However this does not necessarily mean that the port is properly configured Yellow All ports with multiple DLCIs At least one DLCI is up while at least one is down In addition yellow can...

Page 57: ...sequence of dialog panels through which you provide the required configuration data As you configure each port on the unit the wizard highlights that port on the backpanel image When to Use It It is recommended that you use wizard mode to configure a factory new or factory defaulted Passport 4400 For More Information See Chapter 7 Using Install Tool Wizards for a detailed description of wizard mod...

Page 58: ...o an actual Install Tool session but it makes no changes to the Passport 4400 in the event that you have established a connection between your workstation and a Passport 4400 Demo mode does not require a connection from your workstation to a Passport 4400 When to Use It Demo mode is designed as to help you evaluate and learn the product Since it performs no operations on the Passport 4400 it is id...

Page 59: ...t close all Install Tool windows and exit the program Option Use this menu option to Web Configurator launch the Passport 4400 Configurator interface Note that the Web Configurator requires either Netscape Communicator 4 7 or higher or Internet Explorer 4 1 or higher In addition your browser must be set to accept all cookies Configure configure system level parameters and system level IP parameter...

Page 60: ...connected Reporters use the Mass Deployment and Reporting Tool to generate HTML text and CLI reports This menu options appears only if you install the Mass Deployment and Reporting Tool after you install Install Tool Option Use this menu option to About display information about the version of Install Tool that you are presently running Overview display the Install Tool Overview page from the onli...

Page 61: ...c Tasks About the Wizards Purpose The Install Tool wizards lead you through the configuration of the physical ports and the basic services on a Passport 4400 The wizards present an appropriate sequence of dialog panels based upon the choices you make as you proceed through the operation In addition the wizards prompt you to reset the unit at appropriate points in the process Following a reset the ...

Page 62: ...imary port and there is a WAN module in port 2 Note This wizard is available only on Passport 4430 Passport 4450 and Passport 4455 units Incoming PANL Wizard configure WAN ports that meet the following criteria The unit is configured as a Central or a Regional node but not a Branch node The Port is either unconfigured or is configured for switching The port is not configured as the Primary or the ...

Page 63: ...izard Note also that the Transparent CCS Wizard is available only if the Passport 4400 is equipped with either a T1 or an E1 voice module Voice Over IP Wizard configure the unit for Voice over IP VoIP operations Specifically you will configure System Identification parameters IP parameters and voice services for all available voice ports Demo Wizard walk through a complete Setup Wizard session wit...

Page 64: ...u You can directly launch either the Setup wizard or the Demo wizard without first starting Install Tool To do so 1 Click the Windows Start button 2 Choose Programs Nortel Networks Passport Installation then select either Install Tool Wizard or Install Tool Demo What You See When You Start a Wizard Install Tool displays a progress bar while it gathers configuration values from the unit This may ta...

Page 65: ...nstall Tool has collected the configuration values from the Passport 4400 it displays a graphical image of the device backpanel and opens the first in a sequence of dialog panels For example the following dialog panel opens when you start the Setup Wizard ...

Page 66: ...e Navigating Within a Wizard on page 67 4 The wizard gives you the opportunity to reset the unit and save your configuration data before advancing from one group of dialog panels to the next group in the sequence For additional information see Resetting the Passport 4400 on page 72 5 Following a reset the wizard runs a diagnostic test on the selected port This gives you the opportunity to verify t...

Page 67: ...in a Wizard Each dialog panel provides the following navigation buttons Specifying Configuration Values You specify configuration values using standard user interface controls including Text fields Radio buttons Checkboxes Drop down selection boxes Button Name Descriptions Back Return to the previous dialog panel Next Advance to the next panel in this sequence Prev Return to the previously selecte...

Page 68: ...steps 1 Click the New button Install Tool displays empty fields in which you will enter your new entries For example 2 Specify the new values In many dialog panels Install Tool enters default or calculated values for you when you click in an empty field 3 Repeat steps 1 and 2 for each new entry 4 Click the Next button to save the new entries Modifying Entries To select and modify one value from a ...

Page 69: ...the field needing modification 3 Use the keyboard to modify the value in that field For example 4 Click the mouse pointer in one of the other fields on the dialog panel once you have completed modification of the value 5 Repeat steps 1 through 4 for each entry requiring modification ...

Page 70: ... DLCI number that you wish to delete Caution If you are communicating with the Passport 4400 through the LAN and you change that IP address and then perform a Save Reset Install Tool will be unable to locate your Passport 4400 It will be looking for the old IP Address In this case you will receive the following message The system is not up See If You Need to Reestablish the Install Tool Connection...

Page 71: ...assport 4400 you will need to reestablish the connection as follows 1 Click on Exit to close the Install Tool panel 2 Choose Connect from the File menu The Install Tool Startup Definition panel opens 3 Enter the new IP Address in the Connect using an IP Address field then click on IP Connect Install Tool reconnects to your Passport 4400 using the new IP Address Once you have completed these steps ...

Page 72: ...or a particular port service or feature the Install Tool wizard presents the Save Reset panel To reset the unit 1 Click on Save Reset to save the configuration values you entered A Confirmation message appears 2 Click on Yes A progress bar is displayed while Install Tool resets the Passport 4400 ...

Page 73: ...fy your configuration values before continuing This is an example of a diagnostic display If you wish to run the diagnostic test again click on Check Saving and Activating Your New Configuration Purpose You must use the Save Activate function to ensure that your configuration values are written to Flash memory If you do not perform this function your changes could be lost if any type of power inte...

Page 74: ...the Passport 4400 unit the Install Tool wizard presents the Save Activate panel The Save Activate panel is the final dialog panel that appears during a wizard session Procedure To perform the Save Activate operation follow these steps 1 Click on Save Activate A Confirmation message appears 2 Click on Yes ...

Page 75: ...n to Flash memory and performs a CPU reset After the Save Activate function is complete the Wizard exits Note The Close button gives you the option of exiting the wizard without saving your configuration data to Flash If you click the Close button the wizard displays a warning dialog that requires you to confirm this action ...

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Page 77: ...ing the unit Topics in this chapter Configuring Selected Ports Entering Multiple Values Displaying the Status of the Unit Displaying the Status of a Port Testing a Port Performing a Reset Operation Resetting to Factory Defaults Configuring Selected Ports Purpose Use this operation to change the configuration of a specific port after the basic setup is complete Procedure To configure a port follow ...

Page 78: ...e dialog panel from the available tabs 4 Enter or modify values as required For additional information see Entering Multiple Values on page 79 5 Click on Apply to save your updates Install Tool transmits the configuration values from this panel to the Passport 4400 6 Repeat steps 3 through 5 until you have made all the required changes 7 Click on Close to close the configuration window ...

Page 79: ...o an interface Adding New Entries To enter multiple values in a field that permits such follow these steps 1 Click the New button Install Tool displays empty fields in which you will enter your new entries For example 2 Enter the new values In many dialog panels Install Tool enters default or calculated values for you when you click in an empty field 3 Click the Apply button to save the new entry ...

Page 80: ...alue from a multiple set follow these steps 1 Select the desired entry from the drop down menu For example 2 Place the cursor in the field needing modification 3 Use the keyboard to modify the value in that field For example 4 Click the Apply button to save the changes ...

Page 81: ...ch as the IP address or DLCI number that you wish to delete Caution If you are communicating with the Passport 4400 through the LAN and you change that IP address and then perform a Save Reset Install Tool will be unable to locate your Passport 4400 It will be looking for the old IP Address In this case you will receive the following message The system is not up See If You Need to Reestablish the ...

Page 82: ...establish the connection as follows 1 Click the Close button to close the Install Tool panel 2 Choose Connect from the File menu The Install Tool Startup Definition panel opens 3 Enter the new IP Address in the Connect using an IP Address field then click on IP Connect Install Tool reconnects to your Passport 4400 using the new IP Address Once you have completed these steps you can continue with t...

Page 83: ...0 Procedure To display the status of the unit follow these steps 1 Choose System Status from the System menu Install Tool opens a status window 2 Click on OK when you are ready to close the status display Displaying the Status of a Port Purpose Use this feature to get a real time status display for a selected port Install Tool polls the port and updates the display every ten seconds ...

Page 84: ...Status A status window specific to the port that you selected opens 3 Click on OK to when you are ready to close the status display Testing a Port Purpose The Test feature allows you to verify that a port configuration is valid and operational Procedure To test the validity of a port configuration follow these steps 1 Place the cursor on the desired port on the backpanel image then right click the...

Page 85: ... the diagnostic test again click on Check Performing a Reset Operation As you work with Install Tool your pending configuration changes are held in volatile memory DRAM When you perform a Save Reset operation the Passport 4400 saves those changes to the active configuration data bank in nonvolatile Flash memory then resets the unit To perform a Save Reset operation follow these steps ...

Page 86: ...n changes to Flash and resets the unit A message appears once the operation is complete 4 Click on OK Resetting to Factory Defaults Install Tool allows you to reset a unit to factory default values Resetting a Passport 4400 to factory defaults deletes all user defined configuration values and restarts the unit using factory default values To reset a Passport 4400 to its factory default settings ...

Page 87: ...rsion 4 2 1 Select Default Reset from the System menu The Factory Default Reset dialog panel opens 2 If you decide to continue click on Default Reset The first of two confirmation dialog panels opens 3 If you decide to continue click on Yes ...

Page 88: ...hile resetting the Passport 4400 unit Once the reset is complete Install Tool displays a message indicating the device is operational 5 Click on OK to continue Note If your PC is connected to the Passport 4400 through the LAN port rather than through the management port your LAN connection will be dropped resetting to factory defaults erases all user defined settings including IP address ...

Page 89: ...onnection between your workstation and a Passport 4400 to access remote Passport 4400s in your network This enables you to configure and monitor remote units IP Address Requirements To use Install Tool to access remote Passport 4400s Your local Passport 4400 the unit with which you are presently connected must be configured with appropriate IP addresses The IP address requirements depend upon the ...

Page 90: ...for your Windows Dial Up Networking connection also impacts your ability to access remote nodes Setting the Default Gateway Option If you are using your workstation to manage remote Passport 4400s it is recommended that you select the Use default gateway on remote network option in the TCP IP settings for your Windows Dial Up Networking connection If the routing mode is Then you can access Bridgin...

Page 91: ...4400 and you did not select the Use default gateway on remote network option in the your Windows Dial Up Networking connection you may need to define a route for accessing remote Passport 4400s Procedure 1 Ping any remote node in your Passport network to determine whether or not you need to add a specific route to access the Passport network 2 If the Ping operation is successful you do not need to...

Page 92: ...te packets from the PPP stack to other nodes in the network 4 If you are running Windows NT you may enter an optional parameter that allows the new route to be persistent through dial up connections and PC reboots To do this include the p switch as shown in this example ROUTE p ADD 192 168 1 0 MASK 255 255 255 0 192 168 200 200 5 To verify that the command has taken effect try pinging the new rout...

Page 93: ...necessary enter the password for the unit You only need to enter the password if it has been changed from the default value of private 3 Enter the IP address of the unit then click on IP Connect After a brief pause Install Tool changes the backpanel display to that of the specified remote Passport 4400 ...

Page 94: ...94 206906 D Rev 00 4 2 For example You can now configure and monitor this device just as if it were locally connected to your workstation ...

Page 95: ...t Connection Establishing a Remote Telnet Connection Restriction on Reset Operations Closing the Telnet Connection Purpose Install Tool provides access to a Telnet facility to allow you to use the Passport 4400 CLI to perform configuration tasks that are not available through the Install Tool interface Establishing a Local Telnet Connection To establish a Telnet connection to the Passport 4400 dev...

Page 96: ... 4400 if your Dial Up Networking function is up and the IP address is properly configured Prerequisites Before establishing the remote Telnet connection ensure that you have satisfied the following prerequisites Microsoft Dial Up Networking must be installed on your workstation before you can establish a remote Telnet session Note New Passport 4400 units are shipped with a null password If the Pas...

Page 97: ...k Refer to Defining a Route on page 91 for instructions Procedure To establish a Telnet connection to a remote Passport 4400 device follow these steps 1 Open the Dial Up Networking window and double click on the icon for the connection that you previously defined 2 Select Telnet from the Install Tool System menu The Telnet window opens 3 Select Connect then select Remote System The Connect dialog ...

Page 98: ...eed to reset the Passport 4400 first close your Telnet session then use Install Tool to perform the reset operation Closing the Telnet Connection To close your session and end your Telnet connection follow these steps 1 Select Disconnect from the Connect menu The Telnet window clears Note New Passport 4400 units are shipped with a null password If the Passport 4400 that you are configuring has bee...

Page 99: ...99 Using Passport 4400 Install Tool Version 4 2 2 Select Exit to close the Telnet session The Telnet window closes ...

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Page 101: ... a Passport 4400 Cannot Change DLCI Value Desktop Folder Icons are Incorrect Direct Connect Modem Not In Dial Up Network List Dial Up Networking Connection Fails Error 621 Help Page Error Help Page Does Not Open Incorrect Backpanel Display Install Tool Window Is Empty Installation Error Missing File Installation Fails No Error Message Invalid Data Message Appears No Response from the Next Button P...

Page 102: ...r PC Possible resolution 1 Ping the device to see if you can reach it Possible resolution 2 Check the LAN cables and PC network interface card configuration Possible resolution 3 Verify that the IP address you are using is assigned to a Passport 4400 Possible resolution 4 The Passport 4400 is configured for bridging mode but the PC Dial In IP Address value is set to the PC s LAN IP address Refer t...

Page 103: ... site http support microsoft com support kb articles Q133 7 33 asp Error Condition You installed the Passport 4400 direct connect modem but it does not show up in the Dial Up Network list of modems Possible cause Another modem is attached to the serial port Windows Dial Up Networking allows only one modem per serial port Possible resolution Remove the other modem in the Modems Properties window Er...

Page 104: ...AN port is already configured for IP networking you can ignore Error 621 Possible cause 2 A PDA device or another software product such as ProComm or Hyperterminal was accessing the Passport 4400 management port at the time that dial up networking was invoked Possible resolution Stop the other program then try making the connection again Error Message Problem with shortcut Possible cause The cause...

Page 105: ...a 3 slot rather than a 5 slot configuration Possible cause The ribbon cable from the Ethernet Base Module to the power supply is disconnected or not correctly strapped Possible resolution 1 Check Status Cable installation as directed in Passport 4400 Hardware Installation Manual 800 1951 40 Possible resolution 2 Check Jumper J12 installation as directed in Passport 4400 Hardware Installation Manua...

Page 106: ...tallation files but fails without displaying an error message Possible cause Your workstation does not have adequate disk space to install the JRE a total of 40 MB of disk space is required for the Install Tool installation If your workstation has less than 8MB of disk space and the Install Tool installation process needs to install the JRE the process will fail without displaying an error message...

Page 107: ...he next Error Message The system is NOT up Possible cause If you are connected to the unit through the Ethernet port and you changed the IP address of that port Install Tool will not be able to reestablish the connection following the reset Possible resolution Exit from Install Tool then reestablish the connection using the new IP address Error Message Problem Adding IP Address es Possible cause T...

Page 108: ... you subsequently uninstall one of those versions the uninstall operation removes required registry entries and the installation manifest This causes the uninstall operation to fail Possible resolution 1 If you are familiar with the Windows registry you can use regedit to delete the Install Tool entries Only attempt this if you have a thorough understanding of the registry Possible resolution 2 Fi...

Page 109: ...ting WAN Hardware Interfaces WAN Services Voice Services System Parameters You can use Install Tool to configure the following Passport 4400 system parameters Node Name Device Network Address DNA Node Type branch regional central Enable rate enforcement Voice Phone Directory Server System Date and Time Enable traps and specify trap receivers Primary WAN Port Selection Default Voice Transport Metho...

Page 110: ... address Bridging PC IP address Passport 4400 IP addresses IP address mask IP broadcast address IPX Routing multiple Incoming Circuit names Incoming Data link type Incoming Network number SNA Support Remote DNA Prefix Remote Virtual Port Number Feature Configurable Parameters WAN IP Passport 4400 IP addresses IP address mask IP address broadcast Routing Mode OSPF Neighbor Address WAN IPX Outgoing ...

Page 111: ...DLC Type Master or Slave Remote End DNA Remote End Port Local End DLCI Remote End DLCI Cut Through Enable CBR Type Master or Slave Local End DLCI Remote End DNA Remote End Port Remote End DLCI Rx Queue Size Tx Queue Size Frame Relay DCE Type Master or Slave LMI Type Local DLCI Remote DNA Remote Port Remote DLCI X 25 Remote DNA Prefix Remote Virtual Port X 25 Address Pattern X 25 Mode LAPB Mode Ann...

Page 112: ...nt CSS DS0 Channel WAN Port Data Port E1 Voice CRC 4 Status Line code System Clock Profile Number T1 Digital Voice Channels Phone Number Compander Format Enable Hoot N Holler Signal format Dial Blocking Enable Premium Voice E1 Digital Voice Channels Phone Number DVM Signal format Compander Format Enable Hoot N Holler Dial Blocking Enable Premium Voice ISDN Voice Phone Number Call Progression Tone ...

Page 113: ...al and remote Passport 4400s in your network To a large extent the Passport 4400 routing mode bridging and routing determines which nodes in the network will be accessible through your local connection Default IP Addresses Every factory defaulted Passport 4400 assigns the following IP addresses Assigns 192 168 200 200 to the bridge interface Assigns 192 168 200 201 to the workstation connected to ...

Page 114: ...g you must perform the following configuration tasks in this order Connect a workstation to the Passport 4400 management port either directly or through a modem Refer to Connecting a Workstation on page 27 for more information Start Install Tool Configure the required system information You can use the Basic Wizard to do this Enter the required bridging or routing parameters as described in IP Add...

Page 115: ...N segment PC Dial in IP Address This is the IP address that the Passport 4400 assigns to the PC when you establish a dial up connection through the management port This IP address must be in the same segment as the Bridge IP address Note that If the unit is multihomed your workstation will be able to communication only with the IP addresses in that particular segment Caution Do not use the PC s LA...

Page 116: ... plan to use this segment to access remote Passport 4400s you must change this IP address to avoid IP address conflicts with other Passport 4400s Install Tool automatically calculates an IP address mask and a broadcast address for the PPP segment Note The Passport 4400 assigns an IP address to the PC at the time a connection is established This address is equal to the PPP IP address plus one For e...

Page 117: ...e Passport 4400 IP addresses for either bridging or routing mode Bridging Example When configuring a Passport 4400 for bridging both IP addresses the Passport 4400 IP address and the PC IP address are on the same segment as illustrated in this example Note that if this node is multihomed each Passport 4400 IP address must be on a separate segment ...

Page 118: ...Passport 4400 for routing each of the three required IP addresses PPP IP address LAN IP address and WAN IP address is on a different segment as illustrated in this example In addition if this node is multihomed each LAN IP address must be on a separate segment ...

Page 119: ...ur system Before Starting the Uninstall Operation Exit from the Install Tool program before starting the uninstall operation Procedure To uninstall Install Tool follow these steps Note If you are installing a new version of Install Tool it is recommended that you first uninstall your current version If you choose to retain your current version be sure to install the new version in a separate direc...

Page 120: ...tall Removing the Installation Directory The Uninstall process does not remove the Install Tool installation directory C NortelNetworks InstallTool4 In addition it retains the uninstall program within this directory If you do not plan to install Install Tool again you can manually delete the installation directory and its contents However if you plan to install Install Tool again you can leave thi...

Page 121: ...rators and host computers and that monitor the operation of the managed entity by maintaining a collection of objects in the management information base MIB Agents communicate with corresponding managers A Law A Pulse Code Modulation PCM non linear digital voice coding and companding method associated with E1 type high speed linear transmission Commonly used in Europe AMI Alternate Mark Inversion ...

Page 122: ...fic BECN Backwards Explicit Congestion Notification The BECN bit in the Frame Relay header of a frame that warns the receiving device that the frames it is receiving traveling in the opposite direction have encountered congestion or congested resources Contrast with FECN Bit Stuffing A zeros suppression technique where bit 7 of every byte is forced to a 1 With this method only 56 kb s of every 64 ...

Page 123: ...he signaling information In T1 time slot 24 is usually dedicated to signaling but any one of the time slots may be configured for that purpose Signaling information for individual channels is passed by HDLC protocol Examples are Q SIG Q921 31 DPNSS and SS7 See also Transparent CCS CIR Committed Information Rate For frame relay a bandwidth or information rate that represents the average level for a...

Page 124: ...nto DRAM CRC Cyclic Redundancy Check A computational means to ensure the accuracy of frames transmitted between devices in a frame relay network CRC 4 A cyclic redundancy check pattern used on an E1 line When enabled the E1 Voice Module generates and monitors for the CRC algorithm carried on bit 1 of Time Slot 0 of an E1 frame CSU Channel Service Unit In industry usage a device located between the...

Page 125: ...estinations in other networks if no other route is known or provided A gateway maps at all seven layers of the OSI model default reset In a default reset the Passport 4400 re initializes the configuration memory banks with factory default settings Therefore all user defined configuration values are lost DEM Data Expansion Module Data modules for the Passport 4400 The High speed Data Module HDM pro...

Page 126: ...oice conversation DS 1 Digital Service level 1 The 1 544 Mbit s interface defined in ITU T G 703 Consists of a framed pattern of twenty four 64 kbit s timeslots as specified in ITU T G 703 Also known as DS1 As used with Passport 4400 voice service refers to the network end of the T1 line interfacing with the T1 voice module See also DSX 1 DSU Data Service Unit Data communications equipment that co...

Page 127: ...use Basic routing mode EBM Ethernet Base Module The Passport 4400 base unit comes with an Ethernet Base Module installed in the first slot The EBM contains a WAN interface selectable Ethernet interface management port and houses optional WAN interface modules EEPROM Electrically Erasable Programmable Read Only Memory An EEPROM is a special type of PROM that can be erased by exposing it to an elect...

Page 128: ...ocks instead of one byte at a time FRAD Frame Relay Access Device A device providing connectivity to a frame relay network for non frame relay devices FRUNI Frame Relay User to Network Interface A standard interface between the user device and the frame relay network gateway A system that converts the protocols and conventions of one network to those of another Also a system that forwards traffic ...

Page 129: ...ncoming voice calls a group of voice channels arranged sequentially and with a common telephone number Every incoming call is assigned to the first channel in the sequence If that channel is busy the call is assigned to the next channel etc until a free channel is found to answer the call IEEE 802 2 The IEEE standard that specifies the link layer control LLC portion of the data link layer DLL for ...

Page 130: ...ited geographic area such as a building or a single floor of a building LAN segment A portion of a local area network separated from other portions of the LAN by one or more bridges routers repeaters or switches leased line A private transmission line reserved for the leasing customer s sole use LMI Local Management Interface Set of enhancements to the basic frame relay specification that provide ...

Page 131: ...nt on a Passport 4400 that resolves addresses of locally dialed phone numbers It communicates with the NAS on a remote Passport 4400 to resolve local address requests The NAS can reside on the same Passport 4400 as the NAC requesting information NAS Network Address Server An application that resolves network addresses of locally dialed phone numbers that are not resolved in either the local table ...

Page 132: ...the receiving end cannot track on 0s proper ones density ensures reliable clock recovery on hook A line condition that exists when an operational active telephone handset is resting in its cradle OSPF Open Shortest Path First An IP routing protocol classified as an Interior Gateway Protocol IGP This means that it distributes routing information between routers belonging to a single Autonomous Syst...

Page 133: ...for transmission of IP packets over serial lines PROM Programmable Read Only Memory A programmable non volatile memory device provisioning The setting of data values required to operate the system Provisioning involves adding deleting or changing components and setting the values of their attributes PSTN Public Switched Telephone Network Refers to the local telephone company PVC Permanent Virtual ...

Page 134: ...ighboring routers routing The process of moving a packet of data from source to destination usually performed by a dedicated device called a router Routing enables messages to pass from one computer to another and eventually reach a target machine Each intermediary computer performs routing by passing along the message to the next computer Part of this process involves analyzing a routing table to...

Page 135: ...ts in the network typically over an IP based network The protocol data units are encoded in ASN 1 SNMP concentrates primarily on the observation and control of the network It is defined by RFC 1157 and RFC 1213 SPVC Switched Permanent Virtual Circuit Refers to a connection between a Passport 4400 unit and a Passport 6400 unit or between Passport 6400 units SPVCs eliminate the need to configure eac...

Page 136: ...als and is typically found in IP or UNIX based environments Transparent CCS Common channel signaling passed transparently through the digital voice module See also CCS Transparent Data Service A service offered on the Passport that allows the user to send HDLC or SDLC data across the network without interpretation See also HDLC Transparent Data Service HTDS and Synchronous Data Link Control SDLC t...

Page 137: ...efers the request to its Voice Networking Call Server VNCS VoIP Voice over Internet Protocol An industry standard acronym for the software protocols that allow voice and fax traffic to pass over the same virtual circuits as the internet VoFR Voice over Frame Relay Software protocols that allow voice and fax traffic to pass over Frame Relay circuits VPN Virtual Private Network A wide area communica...

Page 138: ...tries Association EIA for connecting high speed above 19 2 kb s data communications equipment X 25 The ITU T and ISO recommended multipoint connection oriented service that uses either permanent virtual circuits PVC or switched virtual circuits SVC over a physical link It uses HDLC framing to separate frames zero suppression One of three schemes used to insure ones density See also B8ZS HDB3 and B...

Page 139: ...orms 51 Configurator 18 59 configuring a workstation 43 configuring selected ports 77 connecting a workstation 27 connection defining 36 46 D default gateway 48 defining a new connection 36 46 demo mode 58 device management tools 18 Dial Up Networking 46 connection fails 103 troubleshooting tip 36 displaying status of a port 83 displaying status of the unit 83 DLCI 102 E entering multiple values 6...

Page 140: ...s Deployment and Reporting Tool 18 59 MDT 18 59 menu overview 59 modem configuration 32 modem connection 25 30 32 modem driver 36 44 46 multiple Install Tool sessions 55 N null modem 30 36 44 O obtaining the software 35 operating modes 57 P Passport 4400 accessing remote units 89 95 CLI 18 95 device management tools 18 installing the hardware 27 management cable 30 services and features supported ...

Page 141: ... unit 83 system parameters 109 T Telnet 59 95 end connection 98 establishing connections 95 testing a port 84 Troubleshooting 36 101 U uninstalling InstallTool 119 V voice services 112 W WAN hardware interfaces 110 WAN IP address 113 WAN IP IPX routing 110 WAN services 111 Web Configurator 18 59 Windows Dial Up Networking 46 wizard mode 57 61 available wizards 62 basic tasks 67 how it works 66 nav...

Page 142: ...142 Index 206906 D Rev 00 ...

Page 143: ......

Page 144: ...ddress comments to Manager Technical Publications Nortel Networks 4401 Great American Parkway Santa Clara CA 95054 USAU S A 2001 Nortel Networks All rights reserved Information subject to change without notice Publication 206906 D Rev 00 Date October 2001 206906 C REV 00 ...

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