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Symposium Call Center Server
Getting started
Standard 1.0
Server
The server component, which uses Microsoft Windows 2000 software, is
responsible for functions such as
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the logic for call processing
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call treatment
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call handling
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call presentation
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administration of agents, skillsets, and supervisors, and agent to skillset and
agent to supervisor assignments
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accumulation of historical and real-time statistics
Classic Client
The Classic Client component, located on the call center manager’s or
supervisor’s desktop, has a graphical user interface based on Microsoft 2000 or
Windows XP. The client provides meaningful real-time call center statistics and
an easy-to-use interface for the management of the call center.
Web Client
Symposium Web Client is a browser-based thin client for administrators and
supervisors. Through the Internet Explorer browser located on a client PC, you
can connect to the Symposium Web Client application server to manage and
configure a call center and its users, define access to data, and view real-time
and historical reports.If you are using the Symposium Web Client, refer to the
Symposium Call Center Web Client Guide and online Help.
CLAN
The agent and supervisor workstations are connected to the customer LAN
(either an Ethernet or a Token Ring LAN). The customer LAN also provides
connections to optional third-party applications, such as an Interactive Voice
Response system.
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