Symposium and DMS/MSL-100 Switch Guide
123
April 2004
Glossary
event
1. An occurrence or action on the Symposium Call Center Server, such as the
sending or receiving of a message, the opening or closing of an application, or
the reporting of an error. Some events are for information only, while others can
indicate a problem. Events are categorized by severity: information, minor,
major, and critical. 2. An action generated by a script command, such as queuing
a call to a skillset or playing music.
expression
A building block used in scripts to test for conditions, perform calculations, or
compare values within scripts. See also
logical expression
,
mathematical
expression
,
relational expression
.
F
first-level threshold
The value that represents the lowest value of the normal range for a statistic in a
threshold class. The system tracks how often the value for the statistic falls
below this value.
G
global settings
Settings that apply to all skillsets that are configured on your system.
global variable
A variable that contains values that can be used by any script on the system. You
can only change the value of a global variable in the Script Variable Properties
sheet. You cannot change it in a script. See also call variable, variable.
H
Host Data Exchange
A rich scripting language provided with Symposium Call Center Server to
control treatment of calls.
I
ICM
See Intelligent Call Manager.
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