Nortel 297-2183-912, Installation Manual, Page: 76 / 144

76 Symposium Call Center Server
Configuring the switch Standard 1.0
Configuring logon IDs
Introduction
You must configure the logon ID of each agent who logs on to a phoneset
monitored by Symposium Call Center Server. If you add an agent in Symposium
Call Center Server, you must configure the matching agent logon parameters on
the switch.
Note: An agent can log on to any phoneset providing he or she enters a valid
logon ID. However, to ensure that the agent can use all of the key-enabled
features available, the agent must log on to the phoneset that has been configured
as his or her unique Position ID. For reporting purposes, an agent must log on to
a phoneset configured as part of the ACD group to which the agent belongs.
Before you begin
Before configuring a logon ID, you must log on to the switch from a MAP
terminal with a user ID that has the privilege levels required to change the
ACDLOGIN table.
To configure an agent login
1 Edit the ACDLOGIN table by typing table ACDLOGIN and pressing Enter.
Result: The > prompt appears.
2 Type add and press Enter.
Result: The LOGINID prompt appears.
3 Enter the numeric ID that the agent uses to log on to the phoneset.
Result: The CUSTSEL prompt appears.
4 Type N and press Enter.
Result: The PSWDSEL prompt appears.