Symposium and DMS/MSL-100 Switch Guide
17
April 2004
Getting started
ELAN
The embedded LAN (ELAN) is a dedicated Ethernet TCP/IP LAN connecting
the Symposium Call Center Server and the switch. The ELAN must be a private
isolated network that is dedicated to the switch and to the call center. The ELAN
must not have a physical or logical connection with the customer network. This
eliminates the potential impact of caller network traffic on call processing.
Front-end IVR system (optional)
The switch can direct calls to an optional third-party Interactive Voice Response
(IVR) system. This system plays voice prompts to callers and collects their
responses. After the calls receive IVR treatment, the IVR system delivers the
responses for the calls to Symposium Call Center Server. The server then gains
control of the calls.
Third-party applications (optional)
Optional third-party applications provide the following functionality to
Symposium Call Center Server:
!
the ability to exchange data with the server, using Host Data Exchange
(HDX)
!
the ability to receive real-time updates from the server, using the real-Time
API (RTI)
!
the ability to receive real-time updates from the server, using the Real-Time
Statistical Multicast stream (RSM)
!
the ability to access configuration and statistical data in the Symposium
Call Center Server database, using Open Database Connectivity (ODBC)
database drivers
!
the ability to trigger screen pops for inbound triggers, using Meridian Link
ICM applications using LinkPlexer 1.2 (optional)
LinkPlexer 1.2 is a Windows 2000 application that acts as a proxy to enable
multiple ICM applications to share the same session and DMS/MSL-100
resources. LinkPlexer 1.2 allows applications to share a DN (Directory Number)
association between different eBusiness applications. LinkPlexer 1.2 is
necessary for systems where
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