Symposium and DMS/MSL-100 Switch Guide
75
April 2004
Configuring the switch
3
Continue responding to the prompts to define the phoneset. Be sure to
define the following options:
!
position ID
!
Observation key (OBS)
!
Answer Emergency key (AEMK)
!
Agent Status key (ASK)
For more information about these and other available options, see the
SERVORD Reference Manual.
Result: The utility prompts you to save the new phoneset.
4
Type Y and press Enter.
5
Repeat steps 1 through 4 for each supervisor phoneset you want to define.
6
To exit from the table, type quit and press Enter.
Configuring supervisor phonesets on the server
After configuring supervisor phonesets on the switch, you must configure them
on Symposium Call Center Server. To do so, refer to the Administrator’s Guide.
If you are using the Symposium Call Center Web Client, refer to the Symposium
Call Center Web Client Guide and online Help for detailed instructions.
Notes:
1.
The supervisor phonesets configured on the switch must have matching
data configured on Symposium Call Center Server. If, at any time, you edit
any of the data on Symposium Call Center Server, you must reconfigure the
resource on the switch.
2.
If you intend to reconfigure a supervisor phoneset, you must first deacquire
the phoneset, edit the configuration parameters, and then reacquire the
phoneset.
Summary of Contents for 297-2183-912
Page 2: ......
Page 4: ......
Page 6: ...vi Symposium Call Center Server Publication history Standard 1 0 ...
Page 52: ...52 Symposium Call Center Server Configuring the switch Standard 1 0 ...
Page 78: ...78 Symposium Call Center Server Configuring the switch Standard 1 0 ...
Page 110: ...110 Symposium Call Center Server Troubleshooting Standard 1 0 ...
Page 136: ...136 Symposium Call Center Server Glossary Standard 1 0 ...
Page 142: ...Reader Response Form Reader Response Form ...
Page 143: ......