Nortel 297-2183-912, Installation Manual, Page: 95 / 144

Symposium and DMS/MSL-100 Switch Guide 95
April 2004 Verifying the configuration
Verifying that the CDNs are correctly
configured
Introduction
If a Controlled Directory Number (CDN) is correctly configured, Symposium
Call Center Server can acquire that CDN, and calls to that CDN are correctly
routed.
Before you begin
Before using this procedure, complete these tasks:
1. Define two CDNs. Ensure that they are correctly configured on both the
switch and Symposium Call Center Server.
2. Define two agents. Ensure that the agents are correctly configured on both
the switch and Symposium Call Center Server.
3. Define two skillsets on Symposium Call Center Server. For information on
defining skillsets, refer to the Administrator’s Guide. If you are using the
Symposium Call Center Web Client, refer to the Symposium Call Center
Web Client Guide and online Help for detailed instructions.
4. Assign one agent to each skillset on the server. For information on
assigning skillsets to agents, refer to the Administrator’s Guide. If you are
using the Symposium Call Center Web Client, refer to the Symposium Call
Center Web Client Guide and online Help for detailed instructions.
5. Create a Master script similar to the following sample, validate it, and
activate it. For information on creating a Master script, refer to the
Scripting Guide.
Note: The sample script uses the skillsets skillset_A_sk and skillset_B_sk, and
the CDNs 416-555-7890 and 416-555-4891.