140
Symposium Call Center Server
Index
Standard 1.0
Skillset display,
12
,
109
subsystem link problem troubleshooting,
103
supervisor phoneset keys, configuring,
74
supervisor phonesets
configuring,
74
,
75
verifying configuration,
93
supervisors
emergency notification,
107
unable to log on,
107
supervisors, configuring phoneset on the server,
75
switch
configuring datafill and server,
83
configuring resources,
54
datafill and server configuration relationship
table,
83
supported switches,
10
troubleshooting,
103
Symposium Call Center Server logon
parameters
Business Group,
85
DMS password,
85
MBG,
85
Network Node,
84
Service ID password,
85
service version,
86
Symposium Call Center Server Web Client,
10
T
table data
entering and editing,
42
printing,
42
Third-Party Core (3PC),
15
troubleshooting
agent Variable Wrap state,
108
agents or supervisors unable to log on,
107
calls not presented to agents,
108
client logon,
103
overview,
102
phoneset dial tone,
104
resource configuration,
106
server cannot acquire CDNs,
106
server cannot acquire phonesets,
106
server not monitoring activity on secondary
DN,
106
server not receiving switch information,
103
subsystem link problems,
103
supervisors emergency notification,
107
V
Variable Wrap state,
108
verifying
ACD,
91
ACD groups and subgroups,
91
agent phoneset configuration,
92
agents configuration,
94
CDNs configuration,
95
DNIS configuration,
99
DNISs sample script,
100
ICM link,
89
music and RAN route configuration,
97
music and RAN route sample script,
97
overview,
88
phoneset configuration,
92
server logon to switch,
89
supervisor phoneset configuration,
93
W
Web Client,
10
Summary of Contents for 297-2183-912
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