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Symposium Call Center Server
Configuring the switch
Standard 1.0
Result: The ACDNAME prompt appears.
3
Enter a name for the ACD group.
Result: The utility prompts you for the CUSTGRP.
4
Enter a name for the customer group of the ACD-DN.
Result: The utility prompts you for the ACDRNGTH.
5
Enter a valid value. (The default value is 0.)
Result: The utility prompts you for the THROUTE.
6
Enter a valid value.
Result: The utility prompts you for the NSROUTE.
7
Enter a valid value.
Result: The utility prompts you for the PRIOPRO.
8
Enter a valid value.
Result: The utility prompts you for the DBG.
9
Enter a valid value.
Result: The utility prompts you for the MAXCQSIZ.
10
Enter a value between 0–511.
Note: Nortel Networks recommends you use a number around 511 for
CDNs. For acdgroups, you can use a number based on the number of
agents and the hold time you want.
Result: The utility prompts you for the MAXWAIT.
11
Enter a valid value.
Result: The utility prompts you for the ACDMIS.
12
Enter a valid value.
Result: The utility prompts you for the MSQS.
13
Enter a valid value.
Result: The utility prompts you for the DISTRING.
14
Enter a valid value.
Result: The utility prompts you for the OBSWTONE.
15
Enter a valid value.
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