14
Symposium Call Center Server
Getting started
Standard 1.0
Switch
The switch is the hardware and software component that provides telephony
services. The switch sends and receives calls to and from Symposium Call
Center Server. When a call arrives at the switch, the switch notifies the server,
which performs call processing and routing.
To work with the Symposium Call Center Server, the switch must be running
software load CCM010/SCAI12 or later.
G101333
Symposium
Call Center
Server
Switch
Client PC
(administrator)
Client PC
(supervisor)
Third-party
application
Front- end IVR
(optional)
Agent
phonesets
CLAN
ELAN
ICM
Router
Router
Network
EIU
ACD
Voice port lines
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