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Symposium Call Center Server
Getting started
Standard 1.0
!
Interactive Voice Response (IVR) voice ports are controlled by IVR and
monitored by Symposium Call Center Server
!
Symposium Call Center Server performs the call routing, IVR controls the
voice response system, and Symposium TAPI Server/Symposium Agent
controls softphones and screen pops
!
agent positions are controlled by TAPI Server/Symposium Agent (or
desktop CTI) and monitored by Symposium Call Center Server
!
call queues and agent positions are monitored by third-party applications,
such as voice recorders
Note: For more information, see the LinkPlexer 1.2 Installation and
Configuration Guide.
Summary of Contents for 297-2183-912
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