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Symposium Call Center Server
Configuring the switch
Standard 1.0
4
Type FEAT and press Enter.
Result: The FEATURE prompt appears.
5
Type ACD and press Enter.
Result: The ACDGRP prompt appears.
6
Continue responding to the prompts to define the ACD-DN or
supplementary DN. (For more information about the prompts, see the
Translations Guide.) To define an ACD-DN, at the DNTYPE prompt, type
PRIM. To define a supplementary DN, at the DNTYPE prompt, type SUPP.
Result: The utility prompts you to save the new ACD-DN or supplementary
DN.
7
Type Y and press Enter.
8
Repeat steps 2 through 7 for each ACD-DN that you want to define.
9
To exit from the table, type quit and press Enter.
Configuring CDNs on the server
CDNs configured on the switch must have matching data configured on
Symposium Call Center Server. If, at any time, you edit any of the data on
Symposium Call Center Server, you must reconfigure the resource on the
switch. For more information, refer to the Administrator’s Guide. If you are
using the Symposium Call Center Web Client, refer to the Symposium Call
Center Web Client Guide and online Help for detailed instructions.
Note: If you intend to reconfigure a CDN, you must first deacquire the CDN,
edit the configuration parameters, and then reacquire the CDN.
Configuring DNISs on the server
If you want Symposium Call Center Server to report on calls to your primary
and supplementary ACD-DNs, you must configure them as Dialed Number
Identification Services (DNISs) on the server. For more information, refer to the
Administrator’s Guide. If you are using the Symposium Call Center Web Client,
refer to the Symposium Call Center Web Client Guide and online Help for
detailed instructions.
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