viii
Symposium Call Center Server
Contents
Standard 1.0
3
Verifying the configuration
87
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Verifying that the server can log on to the switch . . . . . . . . . . . . . . . . . . . . . 89
Verifying ACD groups and subgroups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Verifying that phonesets are correctly configured . . . . . . . . . . . . . . . . . . . . . 92
Verifying that agents are correctly configured . . . . . . . . . . . . . . . . . . . . . . . . 94
Verifying that the CDNs are correctly configured . . . . . . . . . . . . . . . . . . . . . 95
Verifying that music and RAN routes are correctly configured . . . . . . . . . . . 97
Verifying that DNISs are correctly configured. . . . . . . . . . . . . . . . . . . . . . . . 99
4
Troubleshooting
101
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Subsystem link problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Resource configuration problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
A
Preinstallation checklist
111
Preinstallation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Glossary
115
Index
137
Summary of Contents for 297-2183-912
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