Symposium and DMS/MSL-100 Switch Guide
55
April 2004
Configuring the switch
!
Configure each CDN to be acquired by the server and each primary or
supplementary ACD-DN to be monitored by the server.
!
Configure the phonesets to be acquired and monitored by the server.
!
Configure the logon IDs that agents and supervisors use to log on to their
phonesets (this is only required if it is required by the office parameters).
Configuring the server
To configure Symposium Call Center Server to acquire and monitor switch
resources, you must perform these tasks from the System window on the client:
!
Configure and acquire CDNs.
!
Configure and acquire phonesets.
!
Configure RAN and music routes.
!
Configure Dialed Number Identification Services (DNISs) that you want
the server to monitor.
!
Configure agents and supervisors.
For detailed instructions, refer to the Administrator’s Guide. If you are using the
Symposium Web Client, refer to the Symposium Call Center Web Client Guide
and online Help for detailed instructions.
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