Dot Hill AssuredSAN 4004 Series Fru Installation And Replacement Manual Download

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AssuredSAN 4004 Series
FRU Installation and Replacement Guide

For firmware release GL210 or later

P/N 83-00006700-12-01

Revision A

June 2015

Abstract

This document describes removal and installation of field-replaceable units for Dot Hill AssuredSAN 4004 Series controller

enclosures, and is intended for use by storage system administrators familiar with servers and computer networks, network

administration, storage system installation and configuration, storage area network management, and relevant protocols.

Summary of Contents for AssuredSAN 4004 Series

Page 1: ...document describes removal and installation of field replaceable units for Dot Hill AssuredSAN 4004 Series controller enclosures and is intended for use by storage system administrators familiar with...

Page 2: ...of Dot Hill Systems Corp All other trademarks and registered trademarks are proprietary to their respective owners The material in this document is for information only and is subject to change withou...

Page 3: ...losure bezel 22 Removing the enclosure bezel 22 Replacing a controller module or expansion module 23 Before you begin 23 Configuring partner firmware update 24 Using the SMC or RAIDar 24 Using the CLI...

Page 4: ...in CNC ports 49 Replacing a Fibre Channel transceiver 49 Before you begin 49 Verifying component failure 50 Removing an SFP module 50 Installing an SFP module 50 Verifying component operation 51 Repla...

Page 5: ...bezel alignment 2U24 22 12 Partial assembly showing bezel alignment 2U12 22 13 Disengaging a controller module 28 14 Extracting a controller module 28 15 Removing a controller module 28 16 CompactFla...

Page 6: ...res 11 5 Compatible drive enclosure options for adding storage 15 6 4004 Series product components for 12 drive enclosures 16 7 Power supply faults and recommended actions 38 8 Power supply unit LED d...

Page 7: ...4U56 format A summary overview of drive enclosures supported by controller enclosures is provided in the Connecting the controller enclosure and drive enclosures topic within the AssuredSAN 4004 Seri...

Page 8: ...it Installation Product hardware setup and related troubleshooting AssuredSAN 4004 Series Setup Guide Obtaining and installing a license to use licensed features AssuredSAN 4004 Series Obtaining and I...

Page 9: ...ent Guide 9 CAUTION Indicates that failure to follow directions could result in damage to equipment or data IMPORTANT Provides clarifying information or specific instructions NOTE Provides additional...

Page 10: ...ion within the CNC ports used for host connection or replication When in FC mode the SFPs must be a qualified 8 Gb or 16 Gb fibre optic option A 16 Gbit s SFP can run at 16 Gbit s 8 Gbit s 4 Gbit s or...

Page 11: ...not have a power switch b DC power supply for enclosure 6 I O module for enclosure one shown two allowed per enclosure J6G24 1JM mini SAS SFF 8088 2 port 6 Gbit s 7 Enclosure cover included with chass...

Page 12: ...es controller module also supported by the enclosure Although not shown in Figure 1 newer product models use an enclosure bezel instead of ear caps no longer used The enclosure bezel is shown in Figur...

Page 13: ...r is shown exploded from the IOM in the CNC example Controller modules equipped with CNC ports support qualified FC 8 Gbit s 16 Gbit s 10GbE iSCSI and 1 Gb RJ 45 SFP options Controller modules equippe...

Page 14: ...ter shipping container NOTE The enclosure bezel geometry shown in illustrations within this document may be slightly different than the bezel shipped with your product but the ball stud attachment poi...

Page 15: ...duct line the high capacity 2U48 chassis is supported as an expansion enclosure J6G48 for adding storage to 2U12 or 2U24 controller enclosures IMPORTANT For illustrations and information about the 2U4...

Page 16: ...e cover included with chassis Controller module for enclosure two allowed per controller enclosure see Figure 7 on page 18 a 4834 1RM 4 port CNC FC 8 16 Gbit s SFP option b 4834 1RM 4 port CNC iSCSI 1...

Page 17: ...n in Figure 6 and Figure 9 on page 18 shows an assembly of component FRUs within the enclosure Although not shown in Figure 6 newer product models use an enclosure bezel instead of ear caps no longer...

Page 18: ...exploded from the IOM in the CNC example Controller modules equipped with CNC ports support qualified FC 8 Gbit s 16 Gbit s 10GbE iSCSI and 1 Gb RJ 45 SFP options Controller modules equipped with HD...

Page 19: ...ional information https crc dothill com NOTE The enclosure bezel geometry shown in illustrations within this document may be slightly different than the bezel shipped with your product but the ball st...

Page 20: ...static sensitive parts in their containers until they arrive at static protected workstations Place parts in a static protected area before removing them from their containers Avoid touching pins lead...

Page 21: ...more information For enclosures equipped with a single I O module IOM the lower IOM slot within the chassis is empty and must be covered with an IOM blank to allow optimum air flow through the enclosu...

Page 22: ...push fit the bezel onto the ball studs to attach the bezel to the front of the enclosure Removing the enclosure bezel 1 While facing the front of the enclosure insert the index finger of each hand int...

Page 23: ...s CLI Reference Guide Before you begin Removing a controller or expansion module from an operational enclosure significantly changes air flow within the enclosure Openings must be populated for the en...

Page 24: ...e parameter See the CLI Reference Guide for more information about command parameter syntax Also see Using the CLI on page 24 To change the PFU setting using RAIDar v2 1 Sign in to RAIDar using defaul...

Page 25: ...troubleshooting disk drive and connectivity faults stop I O to the affected disk groups from all hosts and remote systems as a data protection precaution As an additional data protection precaution it...

Page 26: ...ut down A B or both 5 Click OK A confirmation panel appears 6 Click Yes to continue otherwise click No If you clicked Yes a message describes shutdown activity NOTE If an iSCSI port is connected to a...

Page 27: ...sporting CompactFlash on page 29 In a single controller environment you must stop I O and power off the enclosure before replacing the controller module In a dual controller environment you may hot re...

Page 28: ...d to disconnect the controller module from the midplane see Figure 14 Figure 14 Extracting a controller module 6 Pull the controller module straight out of the enclosure such that the controller modul...

Page 29: ...abel the CompactFlash memory card as Data and set it aside for safekeeping 4 Locate the replacement controller module and carefully remove its installed CompactFlash memory card Take care not to confu...

Page 30: ...ontroller has completed initializing and is online operating normally It may take two to five minutes for the replacement controller to become ready If you are replacing either controller module and P...

Page 31: ...o If you click Yes a second confirmation diagram appears 6 Click Yes to continue otherwise click No If you click Yes a message describes restart activity NOTE If an iSCSI port is connected to a Micros...

Page 32: ...Updating firmware topic within the AssuredSAN 4004 Series Storage Management Guide before performing a firmware update Replacing a disk drive module A disk drive module consists of a disk in a sled D...

Page 33: ...will be unavailable for use If you are re installing your FDE capable disk drive modules as part of the process to replace the chassis and midplane FRU you must insert the original disks and re enter...

Page 34: ...ee Figure 18 a SFF disk stands on edge Squeeze the latch release flanges together to disengage the disk drive module and swing the pivoting portion of the latch upwards by 45 see Figure 18 and Figure...

Page 35: ...ve slot as far as it will go see left illustration in Figure 20 b LFF disk With the LEDs oriented to the left slide the disk drive module into the drive slot as far as it will go see right illustratio...

Page 36: ...output and system messages See TIP bullets regarding CLI default management mode and current management mode page 24 9 Log in to the CLI use default user manage and password manage or the appropriate...

Page 37: ...on and look for gaps in the disk location sequence to determine whether any disks are missing Verifying component operation Verify that the Power Activity LED located on the front face of the disk dri...

Page 38: ...supply faults and recommended actions Problem Recommended action Power supply fan warning or failure or power supply warning or failure Event code 551 or 168 v3 Verify that all fans are working using...

Page 39: ...C PSUs with or without a power switch are compatible with one another in that the two different models can coexist in the same enclosure and are interchangeable provided they are of the same form fact...

Page 40: ...ement software to shut down any other system components necessary Given that power switch shut off does not apply to this particular power supply model proceed to disconnecting the AC power cord TIP T...

Page 41: ...er switch on the PSU being replaced is in the Off position 2 Disconnect the power cord s male plug from the power source 3 Disconnect the power cord s female plug from the power cord connector on the...

Page 42: ...d by approximately 45 supplying sufficient leverage to disconnect the module from the internal connector See Figure 23 below Figure 23 Removing a power supply unit 6 Use the latch to pull the module s...

Page 43: ...e PSU latch upward until it is flush against the PSU face ensuring that the connector on the PSU engages the connector inside the chassis 4 Turn the thumbscrew located at the top of the power supply l...

Page 44: ...l the appropriate DC power cable a Connect a DC power cable to each DC power supply using the D shell connector Use the UP arrow on the connector shell to ensure proper positioning see adjacent left s...

Page 45: ...left and right ears of the chassis front panel The following replacement procedure applies to ear kits provided with the 2U24 and 2U12 enclosure models respectively Refer to the following illustratio...

Page 46: ...ows the left ear flange of a 2U12 model with the LED circuit board installed The enclosure bezel is removed to reveal the left ear and LFF disks See Attaching and removing the enclosure bezel on page...

Page 47: ...om hosts to the system 2 Use management software to shut down any other components necessary 3 Power off the enclosure 4 Remove the enclosure bezel See Figure 1 1 on page 22 and supporting narrative f...

Page 48: ...align it for installation onto the ear flange as shown in the pertinent illustration see bullet list above NOTE With the exception of the right ear on the 2U24 chassis the mounting sleeves protrude fo...

Page 49: ...t s provided the CNC ports use the qualified SFP connectors and cables required for supporting the selected host interface protocol CNC ports can be used for host connection or remote replication prov...

Page 50: ...to remove an SFP connector When removing an FC SFP that has previously limited the port speed and replacing it with a higher rated SFP it is possible though rare that auto negotiation will not enable...

Page 51: ...k status and link activity LEDs on the host Replacing a 10GbE SFP transceiver This section provides steps for removing and replacing a small form factor pluggable plus SFP transceiver connector used i...

Page 52: ...his procedure refers to Replacing a Fibre Channel transceiver When reviewing the procedure as it pertains to the 1Gb iSCSI host ports note that this particular SFP does not support an optic option for...

Page 53: ...ets regarding electrostatic discharge and anti static protection on page 20 1 Schedule down time that will allow for shutdown sixty minutes of replacement work and restart 2 Verify the existence of a...

Page 54: ...ntroller module or expansion module on page 27 c Installing a controller module or expansion module on page 29 8 Remove each FC SFP from the damaged chassis and install it in the replacement chassis F...

Page 55: ...move the side bracket from each side of the damaged enclosure chassis and retain these rackmount items with the other components for future use Installing the replacement storage enclosure in the rack...

Page 56: ...der Use the CLI the SMC or RAIDar to perform the rescan To perform a rescan using the CLI enter the following command rescan You can set a CLI preference to use v3 or v2 terminology in command output...

Page 57: ...blem component The SMC and RAIDar use health icons to show OK Degraded Fault or Unknown status for the system and its components If you discover a problem component follow the actions in its Health Re...

Page 58: ...ledge 7 related documentation 8 E ear bezel kits 2U12 46 2U24 45 electrostatic discharge 20 grounding methods 20 precautions 20 Ethernet 8 F firmware dual controller 24 25 update 31 FRUs available for...

Page 59: ...ler or expansion module 23 replacing a disk drive module 32 replacing a Fibre Channel SFP 49 replacing a PSU 37 replacing a storage enclosure chassis 53 components common 53 components model specific...

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