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Calling the Automated Attendant

Description

Automated Attendant callers can use various InMail features and then return to the Automated
Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for
co-workers, or use other Automated Attendant features. The features below describe several ways to
return to the Automated Attendant.

Related Features

Automated Attendant Transfer on page 2-35

An extension user can transfer their trunk call to the Automated Attendant so the outside caller can
use the Automated Attendant dialing options.

Next Call Routing Mailbox on page 2-194

The Next Call Routing Mailbox provides callers with additional dialing options after they leave a
message in a mailbox (depending on the setting of the Dialing Option).

Programming

Refer to the features referenced above.

Operation

Refer to the features referenced above.

SL1100

ISSUE 3.5

2-46

Calling the Automated Attendant

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Summary of Contents for SL1100

Page 1: ...InMail Feature Manual A50 031762 003 NA ISSUE 3 5...

Page 2: ...ocument for use by its employees and customers The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC Corporation Pentium...

Page 3: ...2 16 Answer Table 2 19 Auto Attendant Direct to Voice Mail 2 26 Auto Erase or Save 2 28 Auto Time Stamp 2 29 Automated Attendant 2 31 Automated Attendant Transfer 2 35 Automatic Access to VM by Calle...

Page 4: ...ssage Playback Direction 2 186 Message Record 2 187 Message Reply 2 188 Message Storage Limit 2 190 Message Waiting Lamp 2 191 Multiple Company Greetings 2 192 Next Call Routing Mailbox 2 194 Park and...

Page 5: ...Section 1 INMAIL UTILITY 3 1 Section 2 REQUIREMENTS 3 1 Section 3 INSTALLING RELIANT FILE SYSTEM DRIVER 3 1 Section 4 INSTALLING THE INMAIL UTILITY 3 12 Chapter 4 Soft Key Glossary ISSUE 3 5 SL1100 I...

Page 6: ...g Ringing Tone 2 130 Table 2 7 Message Listen Options 2 152 Table 2 8 Mailbox Main Menu 2 167 Table 2 9 Park and Page Call Handling 2 200 Table 2 10 Park and Page Call Handling 2 200 Table 2 11 Record...

Page 7: ...Installation Screen 3 4 Figure 3 6 Reboot PC Screen 3 4 Figure 3 7 Removing the CompactFlash Card from the Blade 3 5 Figure 3 8 InMail Utility Main Screen 3 6 Figure 3 9 Utility Select InMail Card Scr...

Page 8: ...MEMO SL1100 ISSUE 3 5 vi InMail Feature Manual...

Page 9: ...ages are stored on the CompactFlash card that plugs into the InMail Board VMDB CF card CF Slot CN2 CPU card VMDB Figure 1 1 InMail Daughter Board with CompactFlash Card Assembly Installed 1 Power down...

Page 10: ...Set first port of In Mail to 25 10 09 01 Verify at least one resource is set to ICM TRK or Common 11 07 01 Set TEL Group Pilot 2 to 200 Never use Group 1 as this is the default group for all extensio...

Page 11: ...calls set up Direct Inward Lines DILs and terminate them to InMail Automated Attendant enables the following capabilities All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1 This...

Page 12: ...swer Table 1 47 11 Answer Table Options Schedule 1 or Default Mailbox 47 12 Answer Schedules 47 11 05 Default Mailbox Call Routing Mailbox 1 47 08 Call Routing Mailbox Options All calls route to Call...

Page 13: ...ing Mailbox 1 Evenings and weekends callers hear the Instruction Menu message for Call Routing Mailbox 2 Review the feature Automated Attendant on page 2 31 SECTION 7 INMAIL SYSTEM REQUIREMENTS SL1100...

Page 14: ...e Default Mailbox from Call Routing Mailbox 1 to 2 Record a night Instruction Menu for Call Routing Mailbox 2 Change the Default Mailbox to Call Routing Mailbox 2 47 11 03 Default Mailbox Number chang...

Page 15: ...Quick Messages or do Remote Logons at night Example 3 Manual Night Mode Control of the Automated Attendant Default Scheduling Options There is no manual control of the Automated Attendant All calls an...

Page 16: ...t Group Pilot Numbers assign a pilot number e g 200 to an unused Department Group e g group 10 By default all extensions are assigned to group 1 2 In 47 03 02 Group Mailbox Number enter the pilot numb...

Page 17: ...rwarding to the InMail Master Number 200 For example for virtual extension 300 enter 3 for Call Forward Type and 200 for the destination By default Fixed Call Forwarding is not set up Record the Instr...

Page 18: ...MEMO SL1100 ISSUE 3 5 1 10 Quick Setup...

Page 19: ...irect to Voice Mail Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to an extension user s mailbox Their phone does not ring for calls from the Automated Attendant See Gre...

Page 20: ...on If an extension user receives a new message in their mailbox Cascading Message Notification calls them at up to five preset destinations to let them know a new voice mail message has arrived Voice...

Page 21: ...ilbox user can record a personalized greeting for their mailbox With Multiple Greetings the mailbox subscriber can record up to three separate greetings and make one of the three active Callers to the...

Page 22: ...l Mailbox Name A mailbox caller can hear the extension user s recor ded name instead of their mailbox number Voice Mail Mailbox Options Menu Sub menu of a subscriber s Main Menu that provides access t...

Page 23: ...Voice Mail Park and Page Park and Page can automatically Park a call at an ex tension and Page the user with a recorded Paging Message announcing the parked call The called exten sion user can then go...

Page 24: ...extension user s mailbox can have a security code to protect the mailbox from unauthorized access See Mailbox Security Code Delete Voice Mail Select Listen Mode See Message Listen Mode Voice Mail Sin...

Page 25: ...l immediately transfers the call to the destination and hangs up Any recalls or additional routing are handled by the telephone system just as with any oth er unscreened transfer Also see Screened Tra...

Page 26: ...work Call Routing Mailboxes used for Delay Announcements cannot be used for other voice mail features Call Routing boxes used for dialing options cannot be used for other voice mail features When Voi...

Page 27: ...e Dial Up to 8 digits default No setting 41 19 05 2nd Delay Message Sending Count Determine the 2nd Delay Message Sending Count This entry must be set to 1 or higher for the message to play 0 No Messa...

Page 28: ...Mailbox handles Automated Attendant calls The first chart explains what happens when the outside call is directly answered by the Announcement Mailbox This happens when the Answer Table uses an Announ...

Page 29: ...back to the initial Call Routing Mailbox If the caller dials a digit during the announcement InMail says That is an invalid entry and routes the caller goes back to the initial Call Routing Mailbox If...

Page 30: ...ed Attendant on page 2 31 The Automated Attendant routes callers to an Announcement Mailbox Routing Mailbox on page 2 213 A Call Routing Mailbox and the associated Dial Action Table provides dialing o...

Page 31: ...llers 5 Repeat the Announcement Mailbox message while the caller listens Program Number Program Name Description 47 09 02 Repeat Count Enter the Repeat Count 0 10 By default this option is 0 No Repeat...

Page 32: ...ding Resume Pause D 3 Delete recording Del Exit recording mode Done D 3 Delete the Announcement Mailbox message Del Go back to the System Administrator options Exit Go back to the System Administrator...

Page 33: ...nistrator records for a specific Announcement Mailbox See Announcement Mailbox on page 2 10 for more Related Features See Announcement Mailbox on page 2 10 Programming See Announcement Mailbox on page...

Page 34: ...Mailbox is a Call Routing Mailbox the outside caller hears the instruction menu and can dial any option allowed by the associated Dial Action Table If the Override Mailbox is a Subscriber Mailbox the...

Page 35: ...s No Entry for this option 4 Optionally enable Answer Schedule Override from the System Administrator Mailbox Operation Enabling Answer Schedule Override Log On to System Administrator s Mailbox SA 72...

Page 36: ...Enabling Answer Schedule Override 0 Plays Help message SL1100 ISSUE 3 5 2 18 Answer Schedule Override A...

Page 37: ...ks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Friday from 8 30 AM to 5 00 PM Routing Mailbox on page 2 213 A Call Routing Mailbox is associated with an individual...

Page 38: ...tor The Default Mailbox and Routing Hierarchy The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect By default for example Answer Table 1 Schedule 1...

Page 39: ...g and weekend answering 3 schedules This example builds on the example above but adds a third schedule that plays only on weekday evenings 1 Change the Call Routing Mailbox for Answer Table 1 Schedule...

Page 40: ...Night Service mode By default trunks are Service Type 0 Normal 22 07 01 DIL Assignment For each trunk you designated above enter the InMail pilot number Make a separate entry for each Night Service mo...

Page 41: ...n this Schedule Entry is active You can optionally assign a Subscriber Mailbox 1 Group Mailbox 2 or Routing Mailbox 3 for this option By default no Type 1 Day of Week schedules are enabled 47 12 03 Da...

Page 42: ...outing Mailbox 1 All other schedules are undefined 47 12 04 Start Day Entry xx Start Day Specify the day of the week the Schedule Entry should be become active start By default Schedule 1 of Answer Ta...

Page 43: ...7 12 03 Day of the Week Entry xx Day Specify the day of the week on which the Schedule Entry should be come active 47 12 04 Start Day Entry xx Start Day Set the start day the Schedule Entry should sta...

Page 44: ...Inwards Lines and transferred outside calls to an extension work normally Related Features Call Forward to a Mailbox on page 2 41 If a subscriber has calls forwarded immediately to his mailbox Auto A...

Page 45: ...if recorded Lstn R 7 Record a new greeting if not recorded or rerecord the current greeting Rec Record at the tone then press when done Pause or restart recording Resume Pause D 3 Delete the greeting...

Page 46: ...n to a portion of each message and then exits the mailbox If a subscriber chooses the Auto Save option InMail archives partially listened to messages but does not illuminate the message waiting lamp f...

Page 47: ...e same information Related Features Mailbox Options Menu on page 2 165 Auto Time Stamp is available on the Mailbox Options Menu Time and Date on page 2 234 InMail uses the InMail Time and Date Time an...

Page 48: ...ail plays a summary of your Auto Time Stamp setting By default Auto Time Stamp is turned off O 6 Turn Auto Time Stamp on or off On Off Go back to the Mailbox Options Menu Exit 0 Plays Help message SL1...

Page 49: ...e that runs Monday through Friday from 8 30 AM to 5 00 PM Routing Mailbox on page 2 213 A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the Default Mailbox I...

Page 50: ...x Dial Action Table 1 47 13 Dial Action Tables DIL to Voice Mail Master 200 22 01 01 Incoming Call Trunk Setup 22 07 01 DIL Setup Dial Action Table 1 Dialing Options Dial an extension number or O for...

Page 51: ...unk you want to be a DIL Make a separate entry for each Night Service mode By default all trunks are Service Type 0 Normal 22 07 01 DIL Assignment For each trunk you designated as a DIL above enter th...

Page 52: ...ailbox via a LOG ON or GOTO command The default setting is 120 seconds 47 01 04 Non Subscriber Message Length Mbox Msg Length This sets the maximum message length 1 4095 seconds for out side Automated...

Page 53: ...ures Automated Attendant on page 2 31 The Automated Attendant can automatically answer the phone system incoming calls play an Instruction Menu message and provide dialing options to callers Programmi...

Page 54: ...ber must be set in PRG13 04 11 If not set the system requires the normal log in procedure or entering a valid mailbox and security code to login Two different mailboxes can not be tied to the same inb...

Page 55: ...n InMail Guide to Feature Programming Program No Program Name Description Input Data Default 13 04 01 Speed Dialing Number and Name Speed Dialing Data Per speed dial bin 000 999 assign the telephone n...

Page 56: ...Incoming Trunk Ring Group Assignment In coming Group Number V1 5 Changed Assign each trunk per day night mode to one of the available ring groups 1 25 0 No Setting 01 25 Incoming Ring group 102 VM 103...

Page 57: ...00 Program 13 04 01 Speed Dial area No 0 2145551212 Program 13 04 11 Speed Dial area No 0 100 VM BOX 1 Call the main number from 214 555 1212 2 After the VM answers the user can listen to and manage v...

Page 58: ...tary callers cannot use the Automated Attendant Related Features Guest Mailbox on page 2 120 Consider routing rotary dial callers to a Guest Mailbox to collect messages Programming 1 Program the Dial...

Page 59: ...greeting and can immediately start record ing 1 32 valid Call Routing Mailbox No 0 Caller follows 0 action in Next Call Routing Mailbox 1 9 Caller hears That is an invalid entry the greeting re peats...

Page 60: ...Program Name Description 24 02 03 Delayed Call Forwarding Time For type 2 and type 4 forwarding an unanswered call will forward after this interval This time applies to transferred trunk calls Direct...

Page 61: ...to return the call without knowing the caller s phone number To make a call to an outside telephone number requires Caller ID Screened Transfer on page 2 217 Screened Transfers from the Automated Att...

Page 62: ...D Enable 1 a trunk ability to receive Caller ID data By default a trunk s ability to receive Caller ID data is disabled 0 20 09 02 Class of Service Options In coming Call Service Caller ID Display Ent...

Page 63: ...escription Refer to Make Call on page 2 169 Related Features Refer to Make Call on page 2 169 Programming Refer to Make Call on page 2 169 Operation Refer to Make Call on page 2 169 ISSUE 3 5 SL1100 I...

Page 64: ...nt Related Features Automated Attendant Transfer on page 2 35 An extension user can transfer their trunk call to the Automated Attendant so the outside caller can use the Automated Attendant dialing o...

Page 65: ...e and it may be inconvenient to dial digits after answering the notification callout When the extension user enables Cascading Message Notification the system will try each enabled destination that is...

Page 66: ...mately five rings for ringback reorder busy or voice activity from the called number If nothing is detected the callout is considered unanswered RNA 3 If the recipient answers InMail plays the notific...

Page 67: ...tification is considered acknowledged if the subscriber logs onto their mailbox If the notification is not acknowledged within a programmable time frame PRG 47 01 12 the pager notification is repeated...

Page 68: ...g 47 19 05 POP3 Setup Password Set the password for POP3 authentication Up to 48 characters No Setting 47 20 01 Station Mailbox Message Notification Options Notification 0 Off 1 On 0 47 20 02 Station...

Page 69: ...ox Message Notification Options Notification Day of week Sunday V1 5 Added 0 Disabled 1 Enabled 1 47 22 10 Group Mailbox Message Notification Options Notification Day of week Monday V1 5 Added 0 Disab...

Page 70: ...e s t B a c k 2 All message Notifications Setting menu P h o n e N o t i f i c a t i o n O f f O n O f f D e s t B a c k Dial O 6 Press On Dial O 6 Press Off P h o n e N o t i f i c a t i o n O n O n...

Page 71: ...ns Setting menu Key Operation Key 1 Proceed to Phone Notification Destination 1 menu Key 2 Proceed to Phone Notification Destination 2 menu Key 3 Proceed to Phone Notification Destination 3 menu Key 4...

Page 72: ...e x t E x i t 6 Message Notification Programming End Hour N o t i f i c a t i o n E n d 1 2 A M N e x t E x i t 7 Message Notification Programming Sunday V2 0 Added D a y o f W e e k S u n E n a b l e...

Page 73: ...b l N e x t E x i t 12 Message Notification Programming Friday V2 0 Added D a y o f W e e k F r i E n a b l e d E n b l D i s b l N e x t E x i t D a y o f W e e k F r i D i s a b l d E n b l D i s b...

Page 74: ...y Attempt count B u s y A t t e m p t s 0 5 N e x t E x i t Soft key Operation IP Multiline Telephone SL1100 Multiline Telephone Only Next Next Keep current setting and proceed to RNA Attempt menu Exi...

Page 75: ...Dest5 Back More Phone Notification Log onto Subscriber Mailbox Mailbox Options menu Notification Type Selection menu All Message Notifcations Setting menu Notifcation Destination Selection menu A B P...

Page 76: ...l Press Disbl Press Chnge Dial 2 Press Chnge Dial 2 Press Chnge Dial 2 Press Disbl Dial 3 Press Back Dial Dial 2 digit 01 12 Press Next Dial Press Next Dial Press PM Dial 7 Press AM Dial 2 Press Next...

Page 77: ...ress Next Dial Press Disbl Press Enbl Dial 3 Press Back Dial Message Notification Programming Thursday Press Next Dial Press Disbl Dial 3 Press Enbl Press Back Dial Press Next Dial Press Disbl Press E...

Page 78: ...default all trunks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Friday from 8 30 AM to 5 00 PM Routing Mailbox on page 2 213 A Call Routing Mailbox is a mailbox as...

Page 79: ...sion number or O for the operator Dial Action Table Options The following table summarizes the Dial Action Table dial key actions and their associated features Dial Action Table Key Action Summary Act...

Page 80: ...no routing Not applicable Related Features Automated Attendant on page 2 31 The Automated Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and...

Page 81: ...nscreened Transfer to operator UND Undefined REC1 to IXXX Quick Message with Greeting to user dialed extension UND Undefined LOGON to IXXX Logon to user dialed mailbox UND Undefined Timeout UTRF to 10...

Page 82: ...mber Program Number Program Name Description 41 01 05 Message Wait This program must be disabled 0 for one key dialing to a speed di al buffer from Auto Attendant to work By default this feature is en...

Page 83: ...matches and allow the caller to dial a digit 1 3 to reach one of the announced matches Additionally the caller can dial 4 to hear additional matches if any 6 The caller dials the digit for the extensi...

Page 84: ...should route Enter 0 for first 1 for last This option al lows for dial by first name and dial by last name Directory Dialing For example if 47 01 16 Name Format is 0 and the name in 15 01 01 Extension...

Page 85: ...eened Transfer By default InMail routes the call as a Screened Transfer 0 47 15 05 Screened Transfer Timeout Set how long a Screened Transfer from the Directory Dialing Mail box will ring an unanswere...

Page 86: ...Name Description 47 15 08 Next Call Routing Mailbox Assign a Next Call Routing Mailbox 1 32 to the Directory Dialing Mailbox To remove an assignment press Hold key Once assigned dialing returns to the...

Page 87: ...es are set up as Call Routing Mailboxes 1 2 Set up the name programming and enter names Program Number Program Name Description 47 01 16 Name Format Determine how extension names should be entered in...

Page 88: ...how many letters of an employee s name the caller must di al to use Directory Dialing If the caller dials less than the specified minimum number of letters InMail cannot route the call The entries are...

Page 89: ...route incoming faxes Program Number Program Name Description 47 15 07 Fax Detection Enter 1 to enable Fax Detection 0 to disable If enabled when the Directory Dialing Mailbox detects incoming fax CNG...

Page 90: ...e D 3 Delete the Directory Dialing Message Del Go back to the System Administrator options Exit Go back to the System Administrator options Exit 0 Plays Help message Using Directory Dialing To use Dir...

Page 91: ...ned Routes to the Automated Attendant i e back to the Call Routing Mail box that initially answered the call 1 32 valid Call Routing Mailbox Routes to the Next Call Routing Mailbox and plays that mail...

Page 92: ...ble Not applicable Repeats the Directory Dialing Message to make a new name entry each time the caller dials the digit UND Not assigned Routes to the Automated Attendant i e back to the Call Routing M...

Page 93: ...Directory Dialing Message Programming A Directory Dialing Mailbox can be either a Routing Mailbox or a Master Mailbox The type you choose depends only on available resources and your programming prefe...

Page 94: ...xes up to 32 Each list can have up to 20 members You assign the Distribution Mailbox in system programming but you can create the Distribution List and edit the list members from either system program...

Page 95: ...to pause Resume Resume recording if paused Alternately dial to resume Cncl Cancel recording Alternately dial D to delete a recording Done End accept the recording Alternately dial to accept the record...

Page 96: ...Select to go to the next extension in the list without making any changes Alternately dial N 6 Back Back Select to exit the list Alternately dial b RcNam RcNam Select to record a name for the Distrib...

Page 97: ...tions it must have a valid SMTP email account assigned To save time during programming use the following table to help collect the system s email account information The email account provider can sup...

Page 98: ...look 2007 shows the following Inbox From The programmed name for the extension that left the message Subject The text Voice Message from followed by the extension name followed by the message duration...

Page 99: ...e size which includes the size of the wav file attachment Message Body From The number of the extension that left the message followed by the programmed Reply To information Sent The date and time the...

Page 100: ...e size of the wav file attachment Message Body From Shows that the message is from an outside caller followed by the programmed Reply To information Sent The date and time the message was sent from th...

Page 101: ...size which includes the size of the wav file attachment Message Body From Shows that the message is from an outside caller followed by the programmed Reply To information Sent The date and time the me...

Page 102: ...sage for each notification depending on the number of characters the provider allows in each text message typically 120 160 characters SMS will not send the wav file attachment even if enabled in prog...

Page 103: ...he logic of this method is that it allows a user to send e mail from any location as long as they can demonstrably also fetch their mail from the same place Check with your email provider to see if th...

Page 104: ...sal SMS Portal Teleflip yourcellphonenumber teleflip com A More Complete SMS Portal Listing For a more complete SMS portal list see http www livejournal com tools textmessage bml mode details Conditio...

Page 105: ...to use a domain name to identify your SMTP server in the following option you must make an entry for this option The entry is the IP ad dress of your name server By default there is no entry for this...

Page 106: ...POP3 Authentication enter 2 Refer to Setting Up POP3 Login on page 2 89 By default this option is disabled 0 47 18 06 SMTP User Name Enter the user name of the account on the SMTP server that will pr...

Page 107: ...11 12 DNS Server options this entry must be the IP address of the POP3 server since there is no way to resolve a name By default there is no entry for this option 47 19 02 POP3 Port Number Specify th...

Page 108: ...e subscriber can also do this from their Mailbox Options Menu By default this option is disabled 0 47 02 21 Email Address Specify the email address to which the notification for this Sub scriber Mailb...

Page 109: ...this option If no Program Number Program Name Description 47 06 18 Enable Email Enter 0 No The subscriber can also do this from their Mailbox Options Menu By default this option is disabled 0 Operatio...

Page 110: ...Features Message Delete on page 2 174 A Subscriber Mailbox user can delete any message left in their mailbox System Administrator on page 2 229 Only the System Administrator can delete messages in a...

Page 111: ...rocessing Related Features Not applicable Programming No additional programming required Operation Exiting a Mailbox To exit your mailbox Log On to Subscriber Mailbox XX 99 Exit your mailbox Exit Exit...

Page 112: ...Action Table assignment to provide dialing options to callers The default Call Routing Mailboxes 1 8 use Dial Action Table 1 2 For an available key set up a UTRF Dial Action Table option for External...

Page 113: ...ription 20 11 14 Class of Service Options Hold Transfer Service Trunk to Trunk Transfer Re striction For each InMail extension to be used for External Transfer enter 0 to turn off Trunk to Trunk Trans...

Page 114: ...coming fax calls Related Features None Programming 1 Enable Fax Detection for the active Call Routing Mailbox Program Number Program Name Description 47 08 04 Fax Detection Enter 1 Yes to enable Fax D...

Page 115: ...en tried the caller can then choose to try Find Me Follow Me again or select another option You can set up Find Me Follow Me for an extension in system programming In addition an extension user can se...

Page 116: ...1 07 InMail Station Mailbox Options Find Me Follow Me Day of week Tuesday 0 Disable 1 Enable Default 1 V2 0 Added 47 21 08 InMail Station Mailbox Options Find Me Follow Me Day of week Wednesday 0 Disa...

Page 117: ...ollow Me Day of week Saturday Number 0 Disable 1 Enable Default 1 V2 0 Added Operation To set up Find Me Follow Me The Display Information and Soft keys are available for IP Multiline Telephone SL1100...

Page 118: ...el without changing your entry Exit Enter the Find Me Follow Me Day of Week Sunday Saturday Enable or Disable V2 0 Added E 3 Enable selected day Enbl D 3 Disable selected day Disbl Back up to the prev...

Page 119: ...runk Automated Attendant on page 2 31 The Automated Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and provide dialing options to callers Rou...

Page 120: ...ll Routing Mailbox chosen by the active Answer Table which in turn provides those dialing options to Automated Attendant callers Related Features Answer Table on page 2 19 Determines how the Automated...

Page 121: ...digits required to reach each range of extensions By default 3 digit extension numbers are 101 212 V3 5 Changed 2 Change the extension number associated with a port Program Number Program Name Descrip...

Page 122: ...ort 6 and enables the Subscriber Mailbox for extension 26 It also changes the and digits in the active Dial Action Table to allow Quick Message and Remote Logon to the new 2 digit extension 1 Enable 2...

Page 123: ...By default Key 1 is UND to 0 Key 11 is REC1 to IXXX Key 12 is LOGON to IXXX Operation Not applicable ISSUE 3 5 SL1100 InMail Feature Manual 2 105 F...

Page 124: ...bled in the Subscriber Mailbox InMail automatically converts any Screened Transfers TRFs to the subscriber s extension to Unscreened Transfers UTRFs Screened Transfer on page 2 217 After the Automated...

Page 125: ...Help provides the user with a built in interactive user s guide To get recorded help the user dials 0 Related Features None Programming No additional programming required Operation Getting Recorded He...

Page 126: ...cians The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company The Instruction Menu for Call Routing Mailbox 2 instructs the caller which digits to dial for each...

Page 127: ...ers to enter a Call Routing or Announcement Mailbox to go to enter XXX in the corre sponding Number option The key you choose must represent the first digit in the mailbox numbers For example to allow...

Page 128: ...to their mailbox instead of leaving a message After they log on to their mailbox the user can dial G to record a greeting This option must be set up in the Next Call Routing Mailbox To allow this abil...

Page 129: ...4 option simultaneously erases all recorded greetings in a Subscriber Mailbox Additionally the active greeting is reset to 1 Programming 1 Set the maximum length of Subscribe Mailbox greetings Program...

Page 130: ...r option The key you choose must represent the first digit in the Subscriber Mailbox numbers For example to allow callers to log on to mailboxes 101 184 for key 3 enter LOGON for the Action and XXX fo...

Page 131: ...recording Done Delete the currently recorded greeting if any Del Go back to the Mailbox Greeting options Exit Change Auto Attendant Direct to Voice Mail O 6 Turn Auto Attendant Direct to Voice Mail o...

Page 132: ...roup programming You can separately set up Department Ring Group members to have the same Department Ring Group Mailbox Since the system provides 32 Department Ring Groups there are a total of 32 Ring...

Page 133: ...ter entering the number they hear That mailbox does not exist An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an extension assigned to the Group mailbox hears...

Page 134: ...defined V3 5 Changed 1 Personal 2 Group By default station mailboxes are set to Personal V3 5 Changed 3 For the Department Ring Group Mailbox that corresponds to the extension s Department Ring Group...

Page 135: ...er pilot number Use this option to select the Department Group master pilot number associated with the Group Mailbox you are programming By default Department Group Mailbox Numbers are not assigned 47...

Page 136: ...le No Forced Unscreened Transfer for the Group Mailbox By default this option is disabled 47 06 02 Message Playback Order Set the Group Mailbox message playback order 1 LIFO 0 FIFO By default this opt...

Page 137: ...features for operation of the specific Group Mailbox type Announcement Mailbox on page 2 10 Routing Mailbox on page 2 213 Directory Dialing on page 2 65 Subscriber Mailbox on page 2 226 ISSUE 3 5 SL11...

Page 138: ...GOTO and LOGON actions assigned to the active Dial Action Table can route callers to a Guest Mailbox Auto Erase or Save on page 2 28 After a guest listens to a message in their Guest Mailbox InMail ca...

Page 139: ...Mailbox caller must enter a security code before logging on to the mailbox Transfer to a Mailbox on page 2 236 To transfer an outside call to a Guest Mailbox the extension user presses Hold key Messa...

Page 140: ...en InMail answers dial the Guest Mailbox number Logging On to a Guest Mailbox from the Automated Attendant To log on to a Guest Mailbox from the Automated Attendant 1 After the Automated Attendant ans...

Page 141: ...ed Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and provide dialing options to callers Dial Action Table on page 2 60 The Hang Up action is...

Page 142: ...greater This feature requires the SL1100 be licensed for Hotel Motel 0007 and the InMail Advanced Features 1015 Wake up call greetings require VRS programming and licensing Wake up call greetings are...

Page 143: ...work 0 Disabled 1 Enabled Default 0 Operation Check In To set a room as checked in from the front desk phone 1 Lift the handset 2 Dial 638 3 Dial the extension number of the room you want to check in...

Page 144: ...InMail CF and power the SL1100 back on When the SL1100 restarts the following program changes will have automatically been made 11 07 01 for Department Group 32 3999 15 03 01 for extensions 213 228 Di...

Page 145: ...29 33 37 41 45 49 53 57 61 65 69 73 77 81 85 89 93 97 101 105 109 113 Only able to set 61 113 with V3 5 or higher 0 113 V3 5 Changed Can only use the port numbers provided in the description sec tion...

Page 146: ...epartment Group Assignment InMail ports 113 128 V3 5 Changed are automatically assigned to Department Group 32 1 32 If department group 32 al ready used InMail auto set ting does not function V3 0 Add...

Page 147: ...t is Bit Rate 64 kbps Sampling Size 8 bits Channel 1 Mono Sampling Rate 8 kHz Audio Format CCITT law User Pro Access Options There are two different User Pro login types available to make changes To l...

Page 148: ...ge was left The table below shows how to interpret the message name to determine this information Table 2 6 Default Incoming Ringing Tone File Name Format BTNNN_YYYYMMDD_HHMMSS wav maximum 32 characte...

Page 149: ...ed when the file is written in the CF The actual file name of the messages is not displayed in User Pro The message number modified date and file size are displayed instead If there is no message file...

Page 150: ...g used by another session Please try again later When the file to be replaced is being used when trying to upload the re placement Guide to Feature Programming Program No Program Name Description Inpu...

Page 151: ...2 At the login screen enter username USER1 and password 1111 3 At the main menu click on the InMail Audio Up Down Load icon ISSUE 3 5 SL1100 InMail Feature Manual 2 133 I...

Page 152: ...of the message you want to hear click on the download icon Depending on the settings of your browser you may get a security prompt Click on the menu and choose to allow the file to download Depending...

Page 153: ...wser and enter the IP of the SL1100 LAN port in the address line At default the IP Address is 192 168 0 10 2 At the login screen enter username The Extension Number and password 1111 3 In the Main Men...

Page 154: ...age number when accessed via the telephone Message 1 is the first message Message 2 is the second message etc 5 To delete a message Click on the red X icon to the right of the appropriate message SL11...

Page 155: ...and you can browse to the location you want the message saved on the local PC Changing Mailbox Greetings using User Admin Mode UA Audio files up to 1 MB may be uploaded to the InMail for any mailbox g...

Page 156: ...2 At the login screen enter username user1 and password 1111 3 At the main menu click on the InMail Audio Up Down Load icon SL1100 ISSUE 3 5 2 138 InMail Upload Download Audio I...

Page 157: ...nd to the same greeting number when accessed via the telephone Greeting 1 is GR1 Greeting 2 is GR2 and Greeting 3 is GR3 Greeting 7 is the paging greeting used with the Park and Page feature 5 To dele...

Page 158: ...ion on the PC where the greeting file is stored Click on the upload icon to the right of the selected file name Depending on the file size and LAN connection it may take several minutes to upload the...

Page 159: ...be in the proper format Audio files not recorded in the proper format may not playback on the InMail The proper format is Bit Rate 64 kbps Sampling Size 8 bits Channel 1 Mono Sampling Rate 8 kHz Audi...

Page 160: ...2 At the login screen enter username The Extension Number and password 1111 SL1100 ISSUE 3 5 2 142 InMail Upload Download Audio I...

Page 161: ...ng numbers correspond to the same greeting number when accessed via the telephone Greeting 1 is GR1 Greeting 2 is GR2 and Greeting 3 is GR3 Greeting 7 is the paging greeting used with the Park and Pag...

Page 162: ...ion on the PC where the greeting file is stored Click on the upload icon to the right of the selected file name Depending on the file size and LAN connection it may take several minutes to upload the...

Page 163: ...ines how the Automated Attendant answers outside calls on each trunk Automated Attendant on page 2 31 The Answer Table determines how the Automated Attendant answers calls and assigns the Call Routing...

Page 164: ...o the current Instruction Menu if any Lstn Exit listen mode R 7 Record a new Instruction Menu Rec Record message Pause or restart recording Resume Pause D 3 Delete recording Del Exit recording mode Do...

Page 165: ...is allowed on a class of server basis in PRG 20 13 53 All the supported Languages are initially available in the InMail CF Supported Languages InMail Languages Telephone Display Languages 01 US Engli...

Page 166: ...w Press down arrow Lang Press Language Softkey Disp To change telephone display language press Display Softkey Own To change your own extension display language press Own Softkey Choose Lang Select de...

Page 167: ...From an Idle Display Phone When PRG15 02 60 0 Press Speaker Exit ISSUE 3 5 SL1100 InMail Feature Manual 2 149 L...

Page 168: ...rding 1 32 valid Call Routing Mailbox No 0 Caller follows 0 action in Next Call Routing Mailbox Caller hears That is an invalid en try and the greeting repeats 1 9 Caller hears That is an invalid entr...

Page 169: ...ling may provide you with additional dialing options This depends on how the called mailbox s Next Call Routing Mail box is set up To leave a message in an extension mailbox you can be Transferred to...

Page 170: ...for more L 5 Next Listen to the next message B 2 Back up a few seconds BB 22 Rpt Back up to the beginning of the message G 4 Go ahead a few seconds Pause resume recording 1N 16 Not applicable Select...

Page 171: ...uto Erase or Save on page 2 28 When a mailbox user completely listens to a new message and then exits their mailbox InMail either automatically archives or deletes the message Message Record on page 2...

Page 172: ...Messages L 5 Access the Message Listen mode Lstn See Table 2 7 Message Listen Options on page 2 152 for an explanation of the available options 0 Plays Help message SL1100 ISSUE 3 5 2 154 Listening t...

Page 173: ...on page 2 226 Subscriber Mailbox users can take advantage of Live Monitoring Programming 1 Assign a Live Monitoring Key to the extension Program Number Program Name Description 15 07 01 Programmable...

Page 174: ...the caller as they leave a message While monitoring a caller you can press ANSW and lift the hand set to take the call or EXIT to stop monitoring Press EXIT not to monitor the caller as they leave a m...

Page 175: ...ld be sought prior to implementing any practice that monitors or records any telephone conversation Some federal and state laws require some form of notification to all parties to a telephone conversa...

Page 176: ...or this option is 1 4095 seconds Since the Live Record time cannot exceed 4095 seconds any set ting in this option larger than 4095 has no effect on the length of re corded conversations By default th...

Page 177: ...er This method allows outside callers to log into their mailboxes from outside the company After they log on to their mailbox they can use the allowed features in the mailbox main menu To avoid unauth...

Page 178: ...first digit in the Sub scriber Mailbox number For example to allow callers to log on to mailboxes 101 184 for key 3 enter LOGON for the Action and XXX for the corresponding Number To enter an X press...

Page 179: ...ive but not deleted The message can be reactivated later on if required The System Administrator can also make the message inactive before it expires If a subscriber has a Security Code enabled for th...

Page 180: ...es Alternately dial Reset Select to make the Mailbox Announcement Message active indefinitely Alternately dial OK Select to confirm your entry Alternately dial C 2 Clear Select to back up to the previ...

Page 181: ...their mailbox or have the System Administrator record one for them System Administrator on page 2 229 The System Administrator can record names for Subscriber Mailboxes Programming Not applicable Ope...

Page 182: ...criber Mailbox you want to maintain D 3 Delete the mailbox name Name N 6 Record a new mailbox name Not applicable L 5 Listen to currently recorded name if any Lstn Exit listen mode R 7 Record a new na...

Page 183: ...166 N 6 Notif Set up Message Notification See Message Notification on page 2 180 AT 28 Time Enable or disable Auto Time Stamp See Auto Time Stamp on page 2 29 To hear the list of Mailbox Options dial...

Page 184: ...Mailbox Options Menu Security Code on page 2 220 Subscriber Mailboxes can have Security Codes System Administrator on page 2 229 The System Administrator can delete a mailbox security code Programmin...

Page 185: ...on page 2 163 1N 16 Not applicable Select the New Message List See Message Listen Mode on page 2 179 1S 17 Not applicable Select the Saved Message List See Message Listen Mode on page 2 179 1A 12 Not...

Page 186: ...Log On to Subscriber Mailbox You automatically go to the mailbox Main Menu 0 Plays Help message which summarizes the Main Menu options See Table 2 8 Mailbox Main Menu on page 2 167 for the Main Menu o...

Page 187: ...set up Automatic Route Selection ARS to properly process the digits dialed during a Make Call callout For example it may be necessary to add a leading 1 for all long distance calls or strip the leadin...

Page 188: ...2 Screened Transfer Timeout Scrn Trf Timeout Set how long a Screened Transfer TRF from the Automated At tendant rings 0 255 seconds an unanswered extension before recalling Be sure that the 24 02 04 T...

Page 189: ...o extensions 1 15 Operation Using Make Call from your Mailbox Log On to Subscriber Mailbox L 5 Listen to the message for which you want to make a return call Lstn MC 62 Dial this code while listening...

Page 190: ...x If the user has 1 new Voice Mail message in their mailbox for example they see the following display 1 New M essage 101 M enu Dir VM 01 CL 00 If a user has new voice mail messages waiting pressing M...

Page 191: ...Name Description 15 07 01 Programming Function Keys For one button access to the Subscriber Mailbox set up a Voice Mail key code 77 Mailbox Number By default no Voice Mail keys are assigned Operation...

Page 192: ...nctions Related Features Erasing All Messages on page 2 92 The System Administrator can delete all messages in a Subscriber Mailbox Subscriber Mailbox on page 2 226 A subscriber can log on to their ma...

Page 193: ...the forwarded message as a new message Related Features Call Forward to a Mailbox on page 2 41 An extension user can easily forward calls to their mailbox Programming No additional programming requir...

Page 194: ...Forwarding a Message Go back to the Message Listen mode Exit Exit the Message Listen mode and go to the Mailbox Main Menu Exit 0 Plays Help message SL1100 ISSUE 3 5 2 176 Message Forward M...

Page 195: ...n 47 01 03 Incoming Message Length Subs Msg Length This option sets the maximum length 1 4095 seconds of recor ded messages for Subscriber Mailbox users dialing RS to record and send a mes sage Extens...

Page 196: ...Operation Not applicable SL1100 ISSUE 3 5 2 178 Message Length M...

Page 197: ...t the new message list When they press L they then cycle through just their new message Initially a Subscriber Mailbox uses the All Message List If they select a different message list InMail reinstat...

Page 198: ...or voice activity from the called number If nothing is detected the callout is considered unanswered 3 If the recipient answers InMail plays the notification message Hello I have a message for and as...

Page 199: ...groups 1 8 By default all trunks are in group 1 14 06 01 Trunk Group Routing Set up Trunk Group Routing There are 8 routing tables with 4 routes in each table By default the first route in routing ta...

Page 200: ...utes There are three types of unanswered non pager callouts If the callout rings the destination longer than the 47 01 13 Wait for Answer Non Pager Callout Attempts option If the destination answers s...

Page 201: ...47 01 07 Digital Pager Callback Number The system assumes that the notification number completes dialing approximately 4 seconds after trunk seizure This means that by default the Digital Pager Callba...

Page 202: ...Enter 2 digits for the hour A 2 Select AM AM P 7 Select PM PM Skip this option without changing your entry Next Back up to the previous level without changing your entry Exit When you see Notificatio...

Page 203: ...0 Plays Help message Answering a Message Notification Callout to a Telephone To answer a Message Notification to a telephone 1 Answer the callout at the programmed destination If InMail does not hear...

Page 204: ...d the oldest messages are at the bottom of the list If the subscriber wants to be reminded of their oldest messages first enable FIFO first in first out listening order The oldest first in messages ar...

Page 205: ...nd a Message on page 2 210 Related Features See Record and Send a Message on page 2 210 Programming See Record and Send a Message on page 2 210 Operation See Record and Send a Message on page 2 210 IS...

Page 206: ...ion to InMail a subscriber can use Make Call MC to call the person back Programming No additional programming required Operation Message Reply Log On to Subscriber Mailbox L 5 Listen to your messages...

Page 207: ...Message Reply 0 Plays Help message ISSUE 3 5 SL1100 InMail Feature Manual 2 189 M...

Page 208: ...ssages in all other Subscriber Mailboxes Related Features Erasing All Messages on page 2 92 The System Administrator can delete all messages in a Subscriber Mailbox Message Delete on page 2 174 A Subs...

Page 209: ...to find out when they have new messages Related Features None Programming 1 Turn Message Waiting lamp for Subscriber Mailboxes on or off Program Number Program Name Description 47 02 08 Message Waiti...

Page 210: ...he workers of each company or department is not restricted Related Features Answer Table on page 2 19 Determines how the Automated Attendant answers outside calls on each trunk Automated Attendant on...

Page 211: ...wing features for more Answer Table on page 2 19 Automated Attendant on page 2 31 Routing Mailbox on page 2 213 Dial Action Table on page 2 60 Operation Not applicable ISSUE 3 5 SL1100 InMail Feature...

Page 212: ...er hears That is an invalid entry and the greeting re peats 1 9 InMail hangs up Caller skips greeting and can immediately start recording 1 32 valid Call Routing Mailbox No 0 Caller follows 0 action i...

Page 213: ...lid entry and hangs up 1 32 valid Call Routing Mailbox 0 No repeats 0 None 1 Goodbye 2 Silent If the caller doesn t dial after the announcement they route to the Next Call Routing Mailbox If the calle...

Page 214: ...and then go back to the initial Call Routing Mailbox If the caller dials a digit during the announcement InMail says That is an invalid entry and aborts the announcement The announcement repeats if al...

Page 215: ...1 Assign the Next Call Routing Mailbox for the Announcement Mailbox if required Program Number Program Name Description 47 09 01 Next Call Routing Mailbox Next CR Mbox Specify the Routing Mailbox 1 3...

Page 216: ...Operation Not applicable SL1100 ISSUE 3 5 2 198 Next Call Routing Mailbox N...

Page 217: ...Dial 2 to Park and Page The caller returns to these options if the Park is not picked up 3 Dial 3 for other options Normally this routes to the extension s Next Call Routing Mailbox InMail Park and P...

Page 218: ...Mailbox Defined 1 Yes 0 No If unanswered caller hears greeting can leave a mes sage and dial options from the Next Call Routing Mail box Defined 1 Yes 1 Yes If unanswered caller can dial 1 to leave a...

Page 219: ...d 3 for other options System Availability Terminals All Terminals Required Component s CPU with PZ VM21 Daughter Board InMail CompactFlash and SL VM ADVANCE license Related Features Park Paging Intern...

Page 220: ...RNA 1 Immediately 0 Setting Up Park and Page for a Group Mailbox Program No Program Name Description Input Data Default 47 06 07 Group Mailbox Subscriber Options Auto At tendant Direct to Voice Mail...

Page 221: ...x Main Menu Alternately dial To set your call handling options refer to Table 2 12 Setting the Call Handling Options on page 2 203 Table 2 12 Setting the Call Handling Options Setting the Call Handlin...

Page 222: ...ed Call Picking Up a Parked Call In these Instructions Telephone Softkey To retrieve a call parked in a Personal Orbit 1 Dial 2 Dial the number of the extension at which the call is parked SL1100 ISSU...

Page 223: ...do limited programming from the System Administrator s mailbox Related Features System Administrator on page 2 229 The System Administrator can do limited InMail programming such as recording Automate...

Page 224: ...Programming See Description at the beginning of this feature Operation See Description at the beginning of this feature SL1100 ISSUE 3 5 2 206 Programming Voice Mail P...

Page 225: ...or hang up Quick Message without Greeting REC2 The caller bypasses the mailbox greeting hearing Recording and a beep instead and can leave a message This is typically used with a Next Call Routing Ma...

Page 226: ...2 Action Quick Message Without Greeting 4 REC2 To have the caller leave a Quick Message at a specific extension the corresponding Number option should be the extension number To have the caller leave...

Page 227: ...nt answers 1 Dial 2 Dial the Subscriber Mailbox number 3 Leave message and hang up OR Leave message and dial Dialing may provide you with additional dialing options This depends on how the called mail...

Page 228: ...ns Message Recording Options Option Description Options available while recording Pause resume recording D 3 Delete the recording End recording Dial 0 while recording to hear the list of options Relat...

Page 229: ...ncl End the recording Done Back up and re enter the mailbox number MBOX Exit Exit without recording and go back to the Mailbox Main Menu Exit without recording and go back to the Mailbox Main Menu Exi...

Page 230: ...PCPro and WebPro programming applications You can also do limited remote programming from the System Administrator s mailbox Refer to InMail system documentation for more information Related Features...

Page 231: ...ault Mailbox to determine routing By default all trunks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Friday from 8 30 AM to 5 00 PM Routing Mailbox on page 2 213 A...

Page 232: ...e 1 47 13 Dial Action Tables DIL to Voice Mail Master 200 22 02 01 Incoming Call Trunk Setup 22 07 01 DIL Setup Dial Action Table 1 Dialing Options Dial an extension number or O for the operator Relat...

Page 233: ...al Action Table to provide dialing options for this Call routing Mailbox Program Number Program Name Description 47 08 01 Dial Action Table Enter the Dial Action Table e g 1 that provides the dialing...

Page 234: ...x SA 72 Access System Administrator options Not applicable I 4 Select Instruction Menus Instr Enter the Call Routing Mailbox number 001 008 L 5 Listen to the current Instruction Menu if any Lstn Exit...

Page 235: ...e Intercom calls and do not display Caller ID until the call is answered Both Screened and Unscreened Transfers route unanswered calls to the subscriber s greeting recorded or default so the caller ca...

Page 236: ...ut interval 2 Dialing 2 routes the call to the Next Call Routing Mailbox for additional dialing options See Next Call Routing Mailbox on page 2 194 Related Features Answer Table on page 2 19 Determine...

Page 237: ...llers dial 8 to reach extension 303 for key 8 enter TRF for the Action and 303 for the corresponding Number By default key 1 Action is UTRF and Number is XXX This means that Automated Attendant caller...

Page 238: ...ide the system The Security Code logon option is a convenience for those who normally leave their office locked or otherwise secure Those who work in open areas should normally set their mailbox to al...

Page 239: ...nd re mote log on Exit Exit to the Mailbox Options menu without changing your Security Code Optionally delete your Security Code and go back to the Mailbox Options Menu Del Exit to the Mailbox Options...

Page 240: ...e call the destination and then hangs up Unscreened Trans fer on page 2 238 REC1 Quick Message with Greeting 3 Allows an Automated Attendant caller to leave a Quick Message at an extension The caller...

Page 241: ...Operation Refer to Table 2 14 Dial Action Table Key Action Summary on page 2 222 ISSUE 3 5 SL1100 InMail Feature Manual 2 223 S...

Page 242: ...InMail can be used for the Centralized Voice Mail portion of that feature Refer to the SL1100 Networking Manual for more information Conditions Main Software Version V1 5 or higher is required for the...

Page 243: ...boxes are Subscriber Mailboxes For more on the options available to Station Mailboxes see Subscriber Mailbox on page 2 226 Related Features Group Shared Mailbox on page 2 114 Group Mailbox is a catego...

Page 244: ...ls directly to a subscriber s mailbox Their phone does not ring for calls from the Automated Attendant Auto Erase or Save on page 2 28 After a subscriber listens to a message in their Subscriber Mailb...

Page 245: ...re logging on to their Subscriber Mailbox System Administrator on page 2 229 A Subscriber Mailbox designated as a System Administrator provides the subscriber with unique system administration abiliti...

Page 246: ...criber Mailbox Outside Automated Attendant callers accessing a mailbox via a GOTO command and then dialing RS to record and send a mes sage Subscriber Mailbox Greetings Announcement Messages Call Rout...

Page 247: ...Annc Record listen to or delete an Announcement Menu Announcement Mes sage on page 2 15 S 7 Subs Access the Subscriber Maintenance Menu DA 32 Msgs Delete all messages in a mailbox Erasing All Messag e...

Page 248: ...xtension 101 and 0 No at all other extensions Operation Refer to the individual features referenced in the Table 2 15 System Administrator Options on page 2 229 Table 2 16 Accessing the System Adminis...

Page 249: ...e System Administrator has unique system administration functions such as recording Welcome Messages and Instruction Menus and deleting messages in a coworker s mailbox Programming 1 Designate a Subsc...

Page 250: ...es as well as InMail recorded messages Programming To initialize Cold Start the telephone system 1 Make sure the system not InMail CompactFlash card is not installed The system does not boot correctly...

Page 251: ...Operation Not applicable ISSUE 3 5 SL1100 InMail Feature Manual 2 233 S...

Page 252: ...er a user listens to a message InMail can optionally announce the time and date the message was left Time and Date Stamp on page 2 235 An extension can listen to a message and dial TI to hear the time...

Page 253: ...page 2 43 With Caller ID installed and programmed the Time and Date Stamp also includes the caller s number Listening to Messages on page 2 152 Turn to this feature for additional listening options T...

Page 254: ...Transfer on page 2 238 Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an extension Programming Not applicable Operation Transferring your call to a Coworker...

Page 255: ...Routing Related Features Dial Action Table on page 2 60 Undefined Routing is a Dial Action Table Action Instruction Menu on page 2 145 The active Call Routing Mailbox s Instruction Menu repeats after...

Page 256: ...t have an active mailbox If the Unscreened Transfer is unanswered at the destination the call returns to the Automated Attendant Unscreened Transfer UTRF Operation Call Call answered by the Automated...

Page 257: ...are available to Automated Attendant callers Caller ID on page 2 43 InMail provides Caller ID data for an Unscreened Transfer as the call is ringing Dial Action Table on page 2 60 Defines the dialing...

Page 258: ...specific extension the corre sponding Number option should be that extension s number The caller then dials that single digit to reach the extension For example to have callers dial 8 to reach extensi...

Page 259: ...their call is unanswered The Announcement Mailbox can then hang up or provide additional dialing options Subscriber Mailbox The Department Group caller can leave a message in the group master mailbox...

Page 260: ...DIL above enter the extension number of the DIL destination e g 306 Make a separate entry for each Night Service mode By default no DIL destinations are programmed 2 Assign InMail as the overflow no...

Page 261: ...InMail the overflow no answer destination By default the overflow no answer destination is Incoming Ring Group 1 3 Set the interval after which unanswered calls should route to the overflow destinati...

Page 262: ...verflow to the programmed overflow no answer destination 22 01 07 DID no answer timer for Incoming ring groups which by default is set to 20 22 01 08 DID no answer timer for Department groups which by...

Page 263: ...roup before overflow occurs Program Number Program Name Description 47 08 02 Screened Transfer Timeout Scrn Trf Timeout For the active Call Routing Mailbox set how long 0 255 seconds the Screened Tran...

Page 264: ...flow for Unscreened Transfers UTRFs 1 Set up the Department Group Program Number Program Name Description 16 02 01 Department Group Assign ment for Extensions Assign telephone extensions to a Departme...

Page 265: ...r 0 None By default the Group Mailbox type is 1 Subscriber 5 Set up the options for the Group Mailbox used for Department Group overflow If you entered 2 Call Routing for 47 03 03 Group Mailbox Type 4...

Page 266: ...mal 22 07 01 DIL Assignment For each DIL you want to ring the Department Group directly enter the Department Group master number By default no DIL destinations are programmed 22 08 01 DIL IRG No Answe...

Page 267: ...ailbox Type 47 06 01 Number of Messages 47 06 02 Message Playback 47 06 03 Auto Erase Save of Messages 47 06 05 Recording Conversation Beep Rec Conv Beep 47 06 06 Message Waiting Lamp Update MW Lamp 4...

Page 268: ...sage greeting or prerecorded voice prompt Volume Controls let the user interactively adjust the loudness of the InMail messages and prompts to a comfortable level Related Features Not applicable Progr...

Page 269: ...2 Optionally add or remove any of the supported language prompt sets Refer to Managing Language Prompt Sets on SL1100 InMail on page 3 11 WARNING The SL1100 system must be powered off and the InMail d...

Page 270: ...saved 3 Double click on the install MSI file 4 When prompted choose Next to continue Figure 3 1 Install Wizard for Datalight Reliance Windows Driver 5 Accept the license agreement and choose Next to...

Page 271: ...6 Click Next to use the default installation directory Recommended Figure 3 3 Destination Folder Screen 7 Click Install Figure 3 4 Begin Installation Screen ISSUE 3 5 SL1100 InMail Feature Manual 3 3...

Page 272: ...is can be done now or later but it must be done before using the InMail Utility Figure 3 6 Reboot PC Screen Starting the InMail Utility 1 Turn off the telephone system and access the InMail blade Refe...

Page 273: ...rd from the In Mail blade Refer to Figure 3 7 Removing the CompactFlash Card from the Blade on page 3 5 Figure 3 7 Removing the CompactFlash Card from the Blade 3 Insert the InMail CompactFlash Card i...

Page 274: ...mber click Help then select About SL1100 InMail Utility Update the voice prompts stored on the InMail CompactFlash Card required for feature upgrades Backup to the PC and Restore the voice prompts and...

Page 275: ...age Prompt portion of the Main Screen updates with the prompt version information Refer to Figure 3 8 InMail Utility Main Screen on page 3 6 Refresh Drivelist This resets drive list if InMail CF was c...

Page 276: ...p Screen on page 3 8 Figure 3 11 InMail Utility Save As Backup Screen The default backup directory is C NEC In Mail Backup A directory for the backup hard drive of the PC If maintaining several custom...

Page 277: ...tings backed up on hard drive of the PC can be restored to the InMail CompactFlash Card 1 To restore backed up data to the InMail CompactFlash Card click Restore on the InMail Utility Main Screen Figu...

Page 278: ...igure 3 14 InMail Utility Database Restore Restoring a database to an In Mail CompactFlash card erases all the data currently stored on the card The restore takes several minutes 3 Choose the message...

Page 279: ...om the Main Screen refer to Figure 3 8 InMail Utility Main Screen on page 3 6 Removing a Language Prompt 1 From the Main Screen click on Manage Languages Prompt Version the version of the system promp...

Page 280: ...ail Utility Initialize Confirmation Screen 2 On the InMail Utility Initialize Screen choose the market the InMail CF should be initialized for Then click Initialize and the progress screen will appear...

Page 281: ...e 3 19 InMail Utility Install Wizard Welcome Screen on page 3 13 is displayed Figure 3 19 InMail Utility Install Wizard Welcome Screen 3 Click Next on the Install Wizard Welcome Screen 4 On the Instal...

Page 282: ...MEMO SL1100 ISSUE 3 5 3 14 InMail Utility...

Page 283: ...l and Paging Cancel Announcement Mailbox Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting Instruction Menu Mailbox Name Message Forward Message Reply Record and Se...

Page 284: ...es While listening to a message press to listen to the next mes sage Notfy Message Notification Press to access the Message Notification Options Menu Num Message Notification Press to program a teleph...

Page 285: ...cement Mailbox Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message Press to resu...

Page 286: ...MEMO SL1100 ISSUE 3 5 4 4 Soft Key Glossary...

Page 287: ...MEMO ISSUE 3 5 SL1100 InMail Feature Manual 4 5...

Page 288: ...InMail Feature Manual NEC Corporation ISSUE 3 5...

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