NEC SL1100, Feature Manual

Page: 198 / 288

Message Notification
Description
Once activated by the Subscriber Mailbox user, Message Notification alerts a telephone number to let
the user know when there are new messages in their mailbox. With Message Notification, a subscriber
who is out of the office does not have keep calling their mailbox remotely to find out if they have new
messages. InMail lets them know automatically. Notification can call extensions, local numbers, long
distance numbers and digital pagers. When a Subscriber Mailbox user sets up Message Notification,
they choose from the following options:
• If Message Notification is enabled or disabled.
(Message Notification can only occur if it is enabled.)
• The time of day Message Notification should begin and end.
(Callouts only occur between the begin and end times.)
• The type of device Message Notification is calling.
(Message Notification can call a normal telephone number or a digital pager.)
• The telephone or pager service phone number.
To protect your mailbox from unauthorized access, be sure to record a security code for your mailbox
before enabling Message Notification.
How Message Notification Works to Normal Telephone Numbers
1. The subscriber activates Message Notification for their mailbox (see Operation below).
2. When the subscriber receives a new message, InMail immediately dials the destination that
should receive the Message Notification.
• InMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called
number. If nothing is detected, the callout is considered unanswered.
3. If the recipient answers, InMail plays the notification message ("Hello, I have a message for") and
asks the recipient to dial 1 to log on to their mailbox. The recipient hears the notification message
if:
• They say "Hello" after answering the callout.
- OR -
• The system receives answer supervision from the telco after the recipient answers the call.
The recipient can skip the announcement by dialing 1 to log on to their mailbox after answering the
callout - without saying "Hello."
• The notification is to a system extension.
4. After the recipient logs on to the mailbox, the notification is considered acknowledged and does
not reoccur until the subscriber receives new messages.
5. If the recipient doesn't answer, the system retries the callout number. After completing the
programmed number of callout attempts, Message Notification stops.
6. After the notification process begins, a new message does not restart the process if it is already in
progress. After the process ends (e.g., if the message is acknowledged or the maximum number
of callout attempts is reached), the next new message restarts the process.
How Message Notification Works to Digital Pager Numbers
1. The subscriber activates Message Notification for their mailbox (see Operation below).
2. When subscriber receives a new message, InMail immediately dials the pager service.
• InMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called
number. If nothing is detected, the callout is considered unanswered.
SL1100 ISSUE 3.5
2-180 Message Notification
M