NEC SL1100, Feature Manual

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Flexible Call Routing
Description
The Automated Attendant provides outside callers with a wide variety of dialing (routing) options, such
as customized announcements. Use Flexible Call Routing to eliminate or minimize the need for an
operator or receptionist to handle outside calls.
There are 3 components to Flexible Call Routing.
• Answer Table on page 2-19
Determines how the Automated Attendant answers outside calls on each trunk according to the time
of day and day of the week.
• Routing Mailbox on page 2-213
The mailbox associated with an Answer Table that specifies which dialing options ( Dial Action
Table ) and announcement are available to Automated Attendant callers.
• Dial Action Table on page 2-60
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table , which in
turn provides those dialing options to Automated Attendant callers.
Related Features
Answer Table on page 2-19
Determines how the Automated Attendant answers outside calls on each trunk.
Automated Attendant on page 2-31
The Automated Attendant can automatically answer the telephone system's incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Routing Mailbox on page 2-213
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcement are available to Automated Attendant callers.
Dial Action Table on page 2-60
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Programming
Refer to Automated Attendant on page 2-31 for more on how to set up your Flexible Answering
Schedules.
Operation
Not applicable.
SL1100 ISSUE 3.5
2-102 Flexible Call Routing
F