8-10 If You Have a Problem
Getting Help From the NECCSD Technical Support Center
Help is available to you through the NECCSD Technical
Support Center. (International customers should check with
their sales provider.)
Direct assistance is available 24 hours a day, 7 days a
week. Call the NECCSD Technical Support Center, toll
free, at 1-800-632-4565 (for the U.S. only) for following
support.
System hardware — toll-free phone support is limited to
the length of the standard warranty.
Preinstalled software — toll-free phone support for
90 days from the time of your first call to the NECCSD
Technical Support Center.
For software support after the initial 90 days or hardware
support after the warranty period, the charges are $30.00
per incident. You can charge these fees to either a
MasterCard or VISA credit card.
Before calling, please have ready your system name, model
number, serial number, and purchase date. Also have ready
as much information as possible about the problem you are
having, including any error messages that occurred.
Summary of Contents for POWERMATE PROFESSIONAL PII
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