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8-2   NEC CSD Information Services

This section contains the following NEC CSD service and support information:

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service and support telephone numbers

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technical support

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product information.

Service Telephone Numbers

The following table lists the telephone numbers for the NEC CSD service and
support functions.

NEC CSD Service and Support Telephone Numbers

Service

Telephone Numbers

To contact NEC CSD Technical Support Center (TSC):

In the U.S., call 1 (888) 235-0649

To order spare parts (Dealers):

Call 1 (800) 632-4525

To order spare parts (Customers):

In the U.S., call 1 (800) 233-6321
In Canada, call 1 (800) 727-2787

To contact Customer Service about service and
contract warranty issues:

Call 1 (888) 235-0649

To log onto the NEC CSD Electronic Bulletin Board
System (BBS) to download software drivers and the
latest BIOS for ROM flashing:

Call 1 (916) 379-4499

To send technical questions by email:

[email protected]

To fax technical questions to customer support:

In the U.S., fax 1 (801) 981-3133

To access the PowerMate 2000 website:

www.powermate2000.com/

To access the NEC CSD website:

www.nec-computers.com/

To access the NEC CSD FTP site:

ftp.neccsdeast.com

Technical Support

The following sections provide information for obtaining technical support from
NEC CSD. With access to a telephone, modem, and/or fax machine, you can use
these services to obtain information on a 24-hour basis.

NEC CSD Website

If you have a network board and an Internet Service Provider account, you can
access the NEC CSD website. The NEC CSD website contains service and
support information, information about NEC CSD and its products, an online
store, press releases, and reviews.

Summary of Contents for PowerMate 2000 Series

Page 1: ...ERM M M MATE ATE ATE ATE 2000 S 2000 S 2000 S 2000 SERIES ERIES ERIES ERIES S S S S E R V I C E A N D E R V I C E A N D E R V I C E A N D E R V I C E A N D R R R R E F E R E N C E E F E R E N C E E F E R E N C E E F E R E N C E M M M M A N U A L A N U A L A N U A L A N U A L ...

Page 2: ...oduct However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC CSD To allow for design and specification improvements the informa...

Page 3: ...nd AC Power Cord 1 12 Keyboard 1 12 Mouse 1 12 AGP 1 13 Speaker Set 1 13 Network Board 1 13 PC Card Bay 1 13 2 System Configuration Interrupt Requests 2 2 System Interrupts 2 2 Parallel Port Interrupts 2 3 Serial Port Interrupts 2 4 Jumper Settings 2 4 System Board Jumper Settings 2 4 IBM Mobile Hard Drive Jumper Settings 2 5 Hitachi Mobile Hard Drive Jumper Setting 2 6 TEAC Mobile 24X CD ROM Driv...

Page 4: ...ckup 2 34 NEC ToolTelligent Suite 2 35 Installing ToolTelligent Utilities 2 35 NEC WebTelligent 2 36 NEC WebTelligent Features 2 37 NEC WebTelligent Requirements 2 38 NEC WebTelligent Installation 2 39 NEC SNMP Agent 2 42 Installing the NEC SNMP Agent 2 42 Configuring the NEC SNMP Agent for Windows 98 or Windows 2000 2 43 Configuring the NEC SNMP Agent for Windows NT 2 44 NEC Configuration Change ...

Page 5: ...rated Audio 4 13 5 Illustrated Parts Breakdown Ordering Parts 5 2 Field Replaceable Unit List 5 2 Illustrated Parts Breakdown 5 4 6 Preventive Maintenance System Cleaning 6 2 Keyboard Cleaning 6 2 Mouse Cleaning 6 3 7 Troubleshooting Checklist 7 2 System Problems 7 2 Diskette Drive Problems 7 3 LCD Panel Problems 7 4 Keyboard Mouse Problems 7 4 CD ROM Drive Problems 7 5 Speaker Problems 7 5 Diagno...

Page 6: ...5 AC Power Adapter 9 5 System Board 9 6 Network Board 9 6 Diskette Drive 9 7 6 4 GB IBM Mobile Hard Drive 9 8 6 4 GB Hitachi Hard Drive 9 9 TEAC 24X CD ROM Drive 9 10 PC Card Slots 9 11 Speakers 9 11 Environmental and Safety 9 12 Compliance 9 12 Glossary Index Regulatory Statements ...

Page 7: ...y 3 14 Removing the Battery 3 15 Removing the CPU Fan 3 16 Removing the Processor and Heat Sink 3 18 Removing the LCD Panel 3 20 Installing the LCD Panel 3 21 System Board External Cable Connector Locations 4 2 System Board External Audio Connectors 4 3 System Board Internal Connector Socket and Jumper Locations Side 1 4 3 System Board Internal Connector and Socket Locations Side 2 4 4 Removing a ...

Page 8: ...ns 9 4 Keyboard Specifications 9 4 Mouse Specifications 9 5 AC Power Adapter Specifications 9 5 System Board Specifications 9 6 Network Board Specifications 9 6 Diskette Drive Specifications 9 7 6 4 GB IBM Mobile Hard Drive Specifications 9 8 6 4 GB Hitachi Mobile Hard Drive Specifications 9 9 TEAC 24X CD ROM Drive Specifications 9 10 PC Card Slot Specifications 9 11 Speaker Specification 9 11 Env...

Page 9: ...mbly procedures Each procedure is supported by disassembly illustrations Section 4 System Board includes information on cable and board connector locations jumper settings and upgrade sockets Also provided is information on board components Section 5 Illustrated Parts Breakdown includes an exploded view diagram illustrated parts breakdown and a parts list for field replaceable parts Section 6 Prev...

Page 10: ...CPU central processing unit DAC digital to analog converter DACK DMA acknowledge dB decibels DC direct current DCC direct cable connection DCE data communications equipment DDC Display Data Channel DIMM Dual In Line Memory Module DIP dual in line package DMA direct memory access DMAC DMA controller DMI Desktop Management Interface DOS disk operating system DRAM dynamic RAM DVD digital versatile di...

Page 11: ...large scale integration M mega million mA milliamps max maximum MB megabyte MFM modified frequency modulation MHz megahertz MIDI musical instrument digital interface mm millimeter MMX multimedia extensions modem modulator demodulator MOS metal oxide semiconductor MPEG Motion Picture Experts Group ms millisecond MSB most significant bit NC not connected NIC networked information center NMI Non mask...

Page 12: ...scale integration SVGA Super Video Graphics Array SW switch T D test and diagnostics TFT thin film transistor TN twisted nematic TSC Technical Support Center TTL transistor transistor logic tpi tracks per inch UART universal asynchronous receiver transmitter UHF ultra high frequency UL Underwriter s Laboratories UMA unified memory architecture UPS uninterruptible power supply URL uniform resource ...

Page 13: ...1 System Overview Configuration Features Components ...

Page 14: ... AC Power Adapter E Mouse C LCD Panel F Keyboard Configuration NEC PowerMate 2000 Series systems feature a liquid crystal display LCD panel an Intel Celeron 433 MHz processor two Small Outline Dual Inline Memory Module SO DIMM sockets synchronous dynamic random access memory SDRAM Dynamic Video Memory Technology DVMT and a plug and play input output I O controller The system also features two univ...

Page 15: ...r AGP AGP integrated on system board Chip Set Intel 810 with 82810 Graphics Memory Controller Hub 82801AB I O Controller Hub and 82802 Firmware Hub Audio Analog Devices AD1881 AC 97 SoundMAX Codec chip integrated with Intel 82801AB chip on system board Total System Memory includes system and video memory 64 MB minimum to 256 MB maximum of SDRAM in 2 SO DIMM sockets LCD Panel 15 inch high resolutio...

Page 16: ...f the system unit and the LCD panel Brief descriptions of the lamps controls and devices follow the figures PowerMate 2000 System Unit Front Features A CD ROM Drive G Diskette Eject Button B CD ROM Eject Button H Power Sleep Button C CD ROM Drive Lamp I Hard Drive Lamp D CD ROM Emergency Eject J Power Lamp E Diskette Drive Lamp K Sleep Lamp F Diskette Drive PowerMate 2000 LCD Panel Front Features ...

Page 17: ...is on Sleep lamp indicates if system is in sleep mode A steady amber lamp indicates that the system is in sleep mode with full power reduction Hard drive lamp when lit indicates that the hard drive is active and is reading or writing data CD ROM drive load and start programs from a compact disc CD and to play audio CDs Diskette drive copy data files to and from a diskette or use as a bootable driv...

Page 18: ...stem unit has the following devices and controls see the above figure for device and control locations PC Card Slots 1 and 2 supports use of 16 bit cards and 32 bit Type II PC cards using CardBus technology CPU fan cools the Celeron processor Microphone in jack used to connect a microphone for recording audio information in data files Line in jack used to connect a stereo audio device Headphone ja...

Page 19: ...el A brief description of the hard drive follows the figure Right Side Features A Hard Drive Panel hard drive behind panel The system s 6 4 GB IDE hard drive is behind the hard drive panel on the right side of the system unit The hard drive can be removed by removing the panel unplugging the interface cable and using a pull tab to pull the drive out of the hard drive bay ...

Page 20: ...ni DIN connector to this port Security lock slot Attach a Kensington Security Standard connector or other locking device to this slot PS 2 keyboard port Attach a keyboard PS 2 compatible 101 key or 102 key with a 6 pin mini DIN connector to this port Printer port Attach a parallel printer with a 25 pin connector to this port Serial port Allows the connection of a serial device with a 9 pin connect...

Page 21: ...ff Not visible are the Celeron processor network board CMOS battery and hard drive all of which are under the system board A list of features follow the figure Inside the System Unit A Diskette Drive D SO DIMM Socket 0 B SO DIMM Socket 1 E System Board C Clear Password Jumper 7F4 F CD ROM Drive The inside of the system has the following features system board with connectors for the SO DIMM memory ...

Page 22: ...assword allows full access to the system and the BIOS Windows Network Security Features The Windows Network Security feature is available through the Windows operating system Check the Windows documentation for details Security Lock Slot The security lock slot accepts a Kensington Security Standard connector or other locking device to physically protect the system unit from intrusion Components Th...

Page 23: ... Super Video Graphics Array SVGA color screen The screen has a brightness of 200 candlepower a maximum resolution of 1024 x 768 pixels and supports up to 16 8 million colors True Color The LCD panel screen automatically turns on when you press the system power button An eight level increase brightness button and decrease brightness button on the panel allows the user to increase or decrease the br...

Page 24: ...tem DC power comes from the AC power adapter A converter built into the AC power adapter converts 110 to 230 Vac power to the DC power necessary for operating the system The AC power adapter provides 90 watts of power for system use The AC power cord plugs into the AC power adapter and a 115 Vac or 220 Vac power source The DC power connector locations on the system board are given in Section 4 Sys...

Page 25: ...wo 1 watt stereo speakers integrated in the base of the LCD panel Volume is adjusted by a volume control on the left side of the system unit Volume can also be controlled by the Windows sound software Speaker specifications are given in Section 9 Specifications Network Board All systems come with a 10 100 network board installed on the system board Included on the system board is a LAN connector f...

Page 26: ... Configuration Interrupt Requests Jumper Settings BIOS Setup Utility Flash Utility NEC Application and Driver CD NEC INFO Center NEC OS Restore CD LANDesk Client Manager Cheyenne Backup NEC ToolTelligent Suite ...

Page 27: ...up NEC ToolTelligent Suite Interrupt Requests The following paragraphs list the system interrupts IRQs parallel addresses and interrupts and serial addresses and interrupts System Interrupts The system has 16 IRQs IRQ 0 through 15 assigned to different devices for example printer keyboard mouse Initial IRQ settings are assigned at the factory with settings dependent on the installed device s Sever...

Page 28: ... IRQ06 Diskette Drive Controller IRQ07 Parallel Port 1 IRQ08 Real Time clock IRQ09 User Available IRQ10 IRQ Holder for PCI Steering Network board CardBus Controller Graphics Driver IRQ11 User Available IRQ12 Wheel Mouse IRQ13 Numeric Data Processor IRQ14 Primary IDE Controller Bus Master IDE Controller IRQ15 Secondary IDE Controller Bus Master IDE Controller Parallel Port Interrupts The parallel p...

Page 29: ...board hard drive CD ROM drive The following paragraphs list the jumpers and their factory settings System Board Jumper Settings The system board has three jumper blocks clear password jumper block 7F4 factory jumper block 2F19 factory jumper block HE5 Jumper block 7F4 is on the SO DIMM side of the system board Jumper blocks 2F19 and HE5 are on the processor side of the board Each jumper block is b...

Page 30: ...e The factory setting for HE5 is pins 1 and 2 jumpered This setting should not be changed IBM Mobile Hard Drive Jumper Settings For systems with the IBM 6 4 MB IDE mobile hard drive the factory settings for the jumper on the interface connector of the drive are shown in the following table The factory setting is for a single drive installed on the IDE primary channel The 4 pin jumper block is loca...

Page 31: ... jumpered Not used TEAC Mobile 24X CD ROM Drive Jumper Settings Jumper settings for the TEAC 24X CD ROM drive are shown in the following table The factory setting is for a single drive installed on the IDE secondary channel Specifications for the CD ROM drive are included in Section 9 TEAC 24X CD ROM Drive Jumper Settings Jumper Jumper Pin Settings Master Select MA Enabled Factory setting jumper o...

Page 32: ...t the bottom of the screen You have about five seconds to press F2 before the system boot continues Setup s Main Menu appears similar to the following screen Note The following screen is a typical system screen The actual settings on the Main Menu depend upon the hardware installed in the system Setup Main Menu How to Use Setup The Setup utility has a Main Menu window and six top level menus with ...

Page 33: ...rovides help for the parameter field being displayed Esc Exits the menu Up or down arrow keys Moves cursor up and down for item selection Left or right arrow keys Selects next menu keys Changes values Enter Executes a command or selects submenu F9 Loads the default configuration values for the current menu F10 Saves the current values and exits Setup To select one of the six menus from the menu ba...

Page 34: ...le Setting items on this menu to incorrect values can cause the system to malfunction Main Menu Items Menu Item Settings default is bold System Time Set system time in this field Press Tab or Enter to move between hour minute and second fields Example 09 30 00 System Date Set system date in this field Press Tab or Enter to move between month date and year fields Example 07 09 1999 Language English...

Page 35: ...E Removable ATAPI Removable Other ATAPI or User When set to Auto the values for Cylinders Heads Sectors and Maximum Capacity are displayed but are read only When set to Auto the BIOS detects what the drive is capable of not the translation mechanism that was used to format the drive If a drive is run in a mode other than the mode in which it was partitioned and formatted unpredictable results may ...

Page 36: ...Transfer Mode Standard Fast PIO1 Fast PIO2 Fast PIO3 Fast PIO4 Fast PIO3 DMA1 Fast PIO4 DMA2 Selects the method for moving data to and from the drive When Type is set to Auto the value in the field is auto detected and the field is read only Ultra DMA Mode Disabled Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 Selects the Ultra DMA Mode for moving data to and from the drive Autotype the drive to select the o...

Page 37: ...g boot This field is read only and cannot be changed from BIOS Setup Example 63488 KB BIOS Revision Displays the BIOS revision number This field is read only and cannot be changed from the BIOS Setup Example 130A0900 Advanced Menu Choose the Advanced menu by selecting Advanced in the legend bar on the Main menu screen Other Advanced menu options are available by selecting submenus Use the arrow ke...

Page 38: ... Disabled Enabled Sets the state of the memory cache Cache System BIOS Area Uncached Write Protect Controls caching of system BIOS area Cache Video BIOS Area Uncached Write Protect Controls caching of system video BIOS area Cache Base 0 512K Uncached Write Through Write Protect Write Back Controls caching of 512K base memory Cache Base 512 640K Uncached Write Through Write Protect Write Back Contr...

Page 39: ...the BIOS or operating system to configure the port Mode Output Only Bi directional EPP ECP Selects parallel port mode Base I O Address 378 278 3BC Selects the base I O address for the LPT port Interrupt IRQ5 IRQ7 Selects the IRQ for the LPT port Floppy Disk Controller Disabled Enabled Auto Setting at Enabled allows the user to configure the controller Setting at Auto enables the BIOS or operating ...

Page 40: ...ogs No Yes Selecting No prevents clearing out the DIMM event logs Event Logging Enabled Disabled Selecting Enabled permits logging of DMI events Mark DMI Events As Read Press Enter Select Yes or No to Mark all Events as read LANDesk Service Disabled Enabled Select Enabled to enable the onboard LANDesk Preboot Management Disabled Enabled Select Enabled to enable the Preboot Management function Secu...

Page 41: ...n the selected field Use the SmartCard field to assign access to the SmartCard Reader by the supervisor and or user Press Enter to bring up the SmartCard Reader dialog box for setting up SmartCard security The Assign Supervisor SmartCard field controls Supervisor access to the BIOS Setup utility and the system A PIN number controls access The Assign User SmartCard field controls user access to the...

Page 42: ...anations of each Power menu item are in the following table Note Power management is only supported in systems running Windows 98 and Windows 2000 Power Menu Settings Menu Item Settings default is bold Power Savings Disabled Customized Maximum Power Savings Maximum Performance Disabled setting turns off Power Management Maximum Power Savings setting conserves the greatest amount of power Maximum P...

Page 43: ... menu screen Other Boot menu options are available by selecting submenus Use the arrow keys to select one of the Boot menu options and press Enter to select a submenu Items with grayed out text are not available Explanations of each Boot menu item are in the following table Boot Menu Settings Menu Item Settings default is bold Restore On AC Power Loss Power Off Last State Power On Power Off settin...

Page 44: ...e or key to move the device up or down the list Summary Screen Disabled Enabled When Enabled shows the system configuration on boot up Exit Menu Choose the Exit menu by selecting Exit in the legend bar on the Main menu screen Other Exit menu options are available by selecting submenus Use the arrow keys to select one of the Exit menu options and press Enter to select a submenu Explanations of each...

Page 45: ...Flash Memory Area from a file 5 When asked for a path file name use the arrow keys to select the bio file and press Enter 6 The utility asks for confirmation to load the new flash into memory Select Continue with programming 7 After the upgrade completes remove the diskette 8 Reboot the system and start the Setup program Press F5 to reset the BIOS defaults Use the recorded Setup selections you mad...

Page 46: ...ogon to Windows NT For systems running the Windows 98 or Windows 2000 operating system insert the NEC Application and Driver CD after the system reboots The CD autorun feature loads the NEC Application and Driver Installation program The Application and Driver Installation Utility dialog box appears See Installing Software for further instructions Installing Software The Application and Driver Ins...

Page 47: ...river Installation Utility dialog box 5 Remove the CD from the CD ROM drive when the installation is complete NEC INFO Center NEC CSD provides an online NEC INFO Center on the NEC Application and Driver CD It s easy to install and it provides quick access to information about the system The NEC INFO Center includes the following modules Tour Use Tour to find out about NEC CSD s easy to use printed...

Page 48: ...led an NEC INFO Center icon appears on the Windows desktop Click on the icon to start the NEC INFO Center The INFO Center opening screen displays NEC INFO Center Opening Screen Click on an NEC INFO Center module of your choice depending on the information you would like to see We suggest you start with the Tour module Uninstalling the NEC INFO Center Uninstall the NEC INFO Center as follows 1 Acce...

Page 49: ... in this section Choosing a Restore Program The OS Restore program allows you to reinstall the Windows 98 Windows 2000 or Windows NT operating system Restore can be done in the following ways Auto which reformats and repartitions the hard drive before restoring the Windows OS and factory shipped drivers see Auto Rebuild and Restore Custom which reformats the hard drive with the option to repartiti...

Page 50: ...into the CD ROM drive The Operating System Restore Welcome screen appears Welcome Screen 2 Click Continue to continue or Exit to exit the program A License Agreement screen appears with three options Back Reject and Accept 3 Read the license agreement and click Accept to continue The Restore Mode screen appears with four options Back Auto Custom and Fix OS See one of the following sections to cont...

Page 51: ...able FAT type you want to use for the operating system restore Click Back to return to the Operating Mode screen Click FAT 16 to select the FAT 16 allocation table current FAT type Click FAT 32 to select the FAT 32 allocation table available for Windows 98 or Windows 2000 systems only Note Some older software may not work in a Windows 98 or Windows 2000 system configured for FAT 32 In addition sel...

Page 52: ...owing you to retain the present partition structure or partition the hard disk using FAT16 or FAT32 If the existing partition table is not functional the system performs an Auto restore as described in Auto Rebuild and Restore 3 If partitioning and reformatting the hard drive go to step 6 Otherwise click Skip to retain the present partition structure on the hard drive The Format Mode screen appear...

Page 53: ...dows NT 4 0 systems the Partition Information screen does not appear Instead the FAT16 Partition warning appears This screen is described in the following paragraph 7 After selecting the FAT type a FAT 16 or FAT 32 Partition warning screen appears indicating that the system is about to partition and format the hard drive using the FDISK program This warning screen contains three options Back Exit ...

Page 54: ...basic operating system restore The Fix OS screen appears and displays two options Back and Continue 3 Click Continue The Installing Applications screen appears showing the status of the restore It also displays the version of Windows OS being installed The installation can take from 5 to 10 minutes Note The drivers and other software components required for the operating system are also loaded fro...

Page 55: ...Application and Driver CD in Chapter 3 Note LANDesk Client Manager should be installed before any of the applications or utilities that function in conjunction with it Install the Cheyenne Backup utility the NEC Configuration Change Notification NEC Auto Backup utility and the NEC WebTelligent software after installing LANDesk Client Manager Do not install both the LANDesk Client Manager and the N...

Page 56: ...Indicator PC health indicator consists of three parts managing workstations selecting the PC Health meter monitoring PC Health Managing Workstations Client Manager sets up a connection to all the workstations running on the network to allow the administrator to monitor the functions of each workstation The monitoring is in real time so that if an unhealthy workstation is fixed you can refresh the ...

Page 57: ... detection Once a threshold level has been passed on a workstation you can request notification of the problem and have it written into a log file Inventory Client Manager Inventory views the hardware and software components of your workstation The inventory consists of the following categories workstation summary basic hardware drives memory audio keyboard mouse video system resources I O ports o...

Page 58: ...d on upper and lower voltage limits chassis intrusion detection with interrupt generation capabilities To take advantage of these features DMI has expanded its interface in the following areas Interrupts may be enabled or disabled High and low limits can be set and are displayed for temperature and power supply voltages Current readings are displayed for temperature power supply voltages and chass...

Page 59: ...tion is installed on the C drive of your system when LANDesk Client Manager is installed from the NEC Application and Driver CD For information on installing LANDesk Client Manager see Launching the Application and Driver CD earlier in this section Once LANDesk Client Manager is installed start LDCM Admin as follows 1 Power up the system 2 Click Start point to Programs and click Explorer 3 In Expl...

Page 60: ...n the processor main memory or hard drive upon restart NEC Auto Backup Utility to detect predicted hard drive failures and to automatically back up the data from the failing drive Use the ToolTelligent interface to activate one or more of the utilities in the ToolTelligent suite Installing ToolTelligent Utilities NEC ToolTelligent Utilities are installed using the NEC Application and Driver CD Not...

Page 61: ...ntel LANDesk Client Manager LDCM version 3 32 or later Desktop Management Interface DMI version 2 0 and the world wide web to perform administrative tasks across multiple platforms either locally or remotely over a network Through NEC WebTelligent the managed client desktop PC administrator can manage from a desktop computer using the Netscape or Microsoft Internet Explorer web browser The adminis...

Page 62: ...asswords Disable user accounts Asset Management Discovery of networked DMI desktops Display system and hardware component attributes System Health Monitoring Set threshold limits for voltage and system temperature Generate alert for high voltage temperature or fan speed Generate alert for chassis intrusion Session Management Online help View system and log events Security Intranet user authenticat...

Page 63: ...s 98 or Windows 2000 with Microsoft Personal Web Server version 1 0 or later Microsoft Windows NT with Peer Web Server version 2 0 or later Microsoft Windows NT with Microsoft Internet Information Server version 3 0 or later Microsoft Windows NT with Netscape FastTrack Server version 2 0 or later or Netscape Enterprise version 3 01 or later One or more Internet Browsers Microsoft Internet Explorer...

Page 64: ...ion click Administration to start the web browser Note If the web browser does not start click the Startup tab click Start click the Administration tab and click Administration to start the browser 3 Install the WebTelligent software on the web server Note WebTelligent software is available on the NEC Application and Driver CD The software can also be downloaded from the NEC CSD website www nec co...

Page 65: ...o Discovery Agent software on a client check to see if it is already installed Look for the directory C Program files PBNEC WebTelligent Discovery Agent If it s not there install the software from the NEC Application and Driver CD or download from the NEC CSD website www nec computers com 6 Open WebTelligent as follows Note LDCM 3 32 or later must be installed on every client At a managed desktop ...

Page 66: ...ollowing screen Click Discover on the WebTelligent screen to collect a list of machines to manage Click on the desktop to be managed A Workstation screen opens to display a summary of the workstation attributes When finished click File and click Close to go back to the Windows screen NEC WebTelligent Control Screen ...

Page 67: ...n base MIB variable The following sections describe how to install and configure the NEC SNMP Agent on systems running the Microsoft Windows 98 Windows 2000 or Windows NT operating system Installing the NEC SNMP Agent Install the NEC SNMP Agent on the Windows 98 Windows 2000 or Windows NT operating system as follows Do not install both the NEC SNMP Agent and LANDesk Client Manager on the same comp...

Page 68: ...etwork and expand SNMP to display the list of policies The policies are Communities Specifies one or more groups of hosts that this computer belongs to and that can be managed with SNMP Permitted Managers Limits the set of SNMP management applications that can access this computer to those with the IP or IPX addresses that the user provides Traps for Public Community Limits the set of computers th...

Page 69: ...crosoft SNMP Properties screen set the following three properties Security Limits the set of computers than can perform SNMP management on this computer to those in the community and or specific computer names the user provides Traps Limits the set of computers that receive traps from this computer to those in the community and or specific computer names the user provides Note For an SNMP manageme...

Page 70: ...NDesk Client Manager and Cheyenne Backup to detect predicted hard drive failures and to automatically back up the data from the failing drive The utility only works with SMART hard drives and it requires both LANDesk Client Manager and Cheyenne Backup to function The Auto Backup utility runs from the Startup group on the Windows Start menu The utility has some configuration options that are access...

Page 71: ...d Drive SO DIMM Module Bottom Cover CD ROM Drive Diskette Drive System Board and Support Plate Support Plate Network Board LAN Connector Board PC Card Bay CPU Fan CMOS Battery Processor and Heat Sink Hard Drive Bay and Drive LCD Panel ...

Page 72: ...Memory Module s 3 5 3 Bottom Cover 3 7 4 CD ROM Drive 3 8 5 Diskette Drive 3 9 6 System Board and Support Plate Assembly 3 10 7 Support Plate 3 12 8 Network Board Assembly 3 13 9 LAN Connector Board 3 14 10 PC Card Bay 3 14 11 CMOS Battery 3 15 12 CPU Fan 3 16 13 Processor and Heat Sink 3 17 14 Hard Drive Bay and Drive 3 20 12 LCD Panel 3 20 When disassembling the system follow these general rules...

Page 73: ...o release static Hard Drive Removal Remove the 2 1 2 inch hard drive as follows 1 Close all applications shut down the operating system turn off system unit power and unplug the AC power adapter and power cable from the power source and the back of the system unit 2 Turn off and disconnect all peripherals 3 Position the system unit so that the right side is facing you Swivel the LCD panel away fro...

Page 74: ...ector These pins are for setting the drive configuration factory set as master no jumper installed Do not connect the interface cable connector over the four pins during reassembly 6 Grasp the pull tab on the hard drive and carefully pull on it to remove the drive from the drive bay Removing the Hard Drive A Interface Cable C Hard Drive B Pull Tab 7 Remove the hard drive from the system unit Note ...

Page 75: ...peripherals To prevent damage to the LCD panel screen when performing step 3 ensure that your work surface is clean flat smooth and free of any objects before positioning the system face down 3 Carefully position the system with the LCD panel face down on a clean dry smooth surface and with the bottom of the system unit facing you 4 Remove the single screw holding the SO DIMM panel in place on the...

Page 76: ...MM Module A Locking Clips 6 Carefully pull the module out of its socket and store in a static free bag 7 To install a module align the notch in the module with the key in the slot and carefully slide the module into the socket at an angle Press down on the module until the clips lock it in place Installing a SO DIMM Module A SO DIMM Module C Socket B Notch D Clip 1 of 2 ...

Page 77: ...erals To prevent damage to the LCD panel screen when performing step 3 ensure that your work surface is clean flat smooth and free of any objects 3 Carefully position the system with the LCD panel face down on a clean dry smooth surface and with the bottom of the system unit facing you 4 Remove ten Phillips head screws holding the bottom cover to the system unit It is not necessary to remove the S...

Page 78: ...ently pushing the ends of the retainer away from the connector Carefully pull the cable out of the drive connector Removing the CD ROM Drive A CD ROM Drive D Drive Connector B Cable Retainer E Support Plate C Interface Cable F Screws 4 3 Remove the four screws securing the drive to the support plate 4 Remove the CD ROM drive from the system unit 5 As required remove the drive interface connector b...

Page 79: ...ve to the support plate see the following figure Hold the drive in place and perform step 3 3 While holding the diskette drive move it out enough to carefully unplug the diskette drive interface cable from its connector on the system board Removing the Diskette Drive A Diskette Drive D Support Plate B Interface Cable Connector E Screws 4 C Interface Cable 4 Remove the diskette drive from the syste...

Page 80: ...skette Drive Removal earlier in this section 3 Remove any PC cards or PC card slot covers that may be installed Press the PC card eject button s to eject the cards or slot covers Remove the cards or slot covers from the system unit Press in the eject buttons so that they are not in the extended position 4 Unplug the interface cable from the hard drive see Hard Drive Removal earlier in this section...

Page 81: ...ontrol from its slot in the side of the chassis 7 Carefully unplug the LCD panel interface cable from connector P11 on the system board Use a steady pull on each end of the connector Do not pull on the cable 8 Carefully unplug the LCD speaker cable from connector P12 on the system board Use a steady pull on each end of the connector Do not pull on the cable 9 Remove the system board and support pl...

Page 82: ... is facing up see the following figure 3 Remove the screw B securing the support plate A and network board C to the system board 4 Slide the black plastic shield F out of the PC card bay G to access the special screw E 5 Remove the special screw E securing the system board to the support plate Be sure to use this screw when reassembling the support plate to the circuit board 6 Lift the system boar...

Page 83: ...n the LAN connector board see the following figure 4 Remove the network board retaining screw A from the system board as follows Turn the system board over Remove the network board screw A Turn the system board back over with the network board side facing up Removing the Network Board A Screw D Network Board Cable Connector B Network Board E LAN Connector Board C System Board 5 Unplug the network ...

Page 84: ...ove the screw holding the LAN connector board to the connector frame and remove the board PC Card Bay Removal Remove the PC card bay as follows 1 Remove the support plate from the system board see Support Plate Removal earlier in this section 2 Position the system board with the network board side facing down 3 Remove the four screws securing the PC card bay to the system board Removing the PC Car...

Page 85: ...t Removing the Battery A Battery B Pry Point The battery can explode if it is incorrectly replaced or improperly discarded Use only the same battery or an equivalent type recommended by the manufacturer when replacing the battery Lithium acts as a catalyst when exposed to water and causes spontaneous combustion on contact Discard used batteries according to the manufacturer s instructions 4 Remove...

Page 86: ...m board with the network board side facing down 3 Unplug the CPU fan cable from connector P22 on the system board see the preceding figure Removing the PC Card Bay for the location of P22 4 Turn the system board over with the network board side facing up 5 Remove the two screws securing the CPU fan to the heat sink Removing the CPU Fan A CPU Fan B Screws 2 6 Remove the CPU fan from the heat sink ...

Page 87: ...emoval earlier in this section It is not necessary to remove the support plate 2 Position the system board with the processor side facing up and the support plate facing down 3 Remove the two screws holding the CPU fan to the processor heat sink see the following figure Move the fan aside It is not necessary to unplug the fan from its connector unless replacing the fan if replacing see CPU Fan Rem...

Page 88: ... lever up to release the processor Carefully lift up on the processor and remove it from the socket Store the processor in a static free bag 7 Install a replacement processor as follows Align the notched corner of the processor with the corresponding notch on the socket A white triangle on the board points to the notch on the socket Carefully align the processor pins with the socket pin holes and ...

Page 89: ...on information can be obtained from NEC CSD see Section 8 NEC CSD Information Services for information on contacting NEC CSD Center a new thermal pad on top of the processor Align the heat sink with the processor and set it down on the pad and processor see the above figure for alignment 9 Attach the heat sink retention clip by hooking the right end of the clip over the socket tab Press the other ...

Page 90: ...panel from the system unit as follows Note The LCD panel is a whole unit replaceable item There are no field replaceable parts within the LCD panel The LCD panel must be returned to the factory for repair 1 Remove the system board and support plate assembly see System Board and Support Plate Assembly Removal earlier in this section 2 Carefully cut the cable tie around the LCD panel interface cable...

Page 91: ...side of the system unit chassis insert the LCD panel cables through the chassis collar Align the three guide pins on the LCD panel collar with the guide pin holes in the LCD mount on the outside of the chassis see the following figure Insert the LCD panel stem into the LCD mount on the outside of the chassis Ensure that the guide pins are in the pin holes Check that the LCD panel stem is fully sea...

Page 92: ... check the alignment of the collar tab 8 Secure the cables with a cable tie inserted through the hole in the hard drive bay and around the cables Do not snug up the cable tie Leave enough slack in the tie to allow cable movement as the LCD panel is positioned side to side 9 Install the system board and plate assembly ...

Page 93: ...4 System Board Connectors Jumpers Sockets Components ...

Page 94: ... the system board external cable connector locations internal board connector locations jumper locations and upgrade sockets Included are procedures for setting jumpers on the system board and a table showing the upgrade path for the SO DIMM sockets External Cable Connectors Locations of the external cable connectors on the system board at the back of the system unit are shown in the following fig...

Page 95: ...and jumper on the system board are shown in the following figure System Board Internal Connector Socket and Jumper Locations Side 1 A Battery Socket P24 G CD ROM Connector P20 B Hard Drive Connector P21 H Fan Connector P22 C Diskette Drive Connector P19 I Mike In Connector P8 D SO DIMM Socket P18 J Line In Connector P9 E Password Clear Jumper 7F4 K Headphone Connector P10 F SO DIMM Socket P17 ...

Page 96: ...and HE5 for factory use Jumper blocks 2F19 and HE5 should not be changed The preceding figure System Board Internal Connector Socket and Jumper Locations Side 1 shows the location of jumper block 7F4 on the system board To set the jumper block see the following paragraph Clearing the Password If the password needs to be cleared and reset set jumper block 7F4 as follows Jumpers are set correctly at...

Page 97: ...ocations are shown on the figure System Board Internal Connector Socket and Jumper Locations at the beginning of this section The sockets support up to 256 MB of high speed SDRAM memory The sockets support SO DIMM modules in 64 MB and 128 MB unbuffered non ECC memory configurations The SO DIMM modules can be installed in one or two sockets size can vary between sockets speed must match the process...

Page 98: ... Windows 2000 you can also select the Performance tab to show the RAM memory Note If a discrepancy is found in the amount of memory displayed at the Power On Self Test or in Windows with the amount of memory installed check that the memory modules were installed correctly Components The system board has the following features Intel 810 chip set is used for AGP PCI ISA memory and peripheral control...

Page 99: ...standard super high resolution VGA to AGP port on system board Supports resolutions up to 1024 x 768 pixels with up to 16 8 million colors personal system 2 PS 2 style mouse PS 2 style keyboard bi directional Enhanced Parallel Port EPP and Enhanced Capabilities Port ECP support for a parallel printer serial device through one buffered 16C550 UART serial port supporting up to 115 2 KB per second tw...

Page 100: ...for non volatile storage and address address multiplexed interface mode Packaged in a 32 pin PLCC 82810 Graphics Memory Controller Hub Uses Intel graphics technology software drivers and Direct AGP integrated AGP to create vivid 2D and 3D effects and images Features integrated Hardware Motion Compensation to improve video quality and a digital video out port that enables connection to space saving...

Page 101: ... s power the system features an optimized 64 bit memory interface and 128 KB of secondary write back cache on the processor The processor is compatible with 8 16 and 32 bit software written for the Intel386 Intel486 Pentium and Pentium Pro processors The processor is mounted in a Socket370 connector A heat sink is attached to the top of the processor for cooling System BIOS The PCI compatible BIOS...

Page 102: ...system comes with between 64 MB and 256 MB of SDRAM installed in SO DIMM sockets on the system board The memory configuration consists of two sockets The SO DIMM sockets accept 168 pin 64 bit non ECC 64 and 128 MB SO DIMMs See SO DIMM Sockets for a list of supported SO DIMMs PCI Local Bus The 32 bit PCI local bus is the primary I O bus for the system The PCI bus is a highly integrated I O interfac...

Page 103: ...directional transfer over a parallel port and increase parallel port functionality by supporting more devices The BIOS has automatic ISA printer port sensing that works with most devices If the BIOS detects an ISA printer port mapped to the same address the built in printer port is disabled Verify in the BIOS Setup that printer ports mapped to the same address are enabled or disabled appropriately...

Page 104: ... through the system board s 9 pin D subconnector The connector is located at the back of the system unit USB Interface The Universal Serial Bus USB ports allow new Plug and Play serial devices to be added without having to open the system One USB device may be plugged into each USB port for direct system connection With a hub and the proper cabling up to 127 USB devices can be addressed by the sys...

Page 105: ...e for demanding True Color displays and other sophisticated graphics functions The Graphics and Memory Controller Hub supports motion video and motion video playback hardware Support includes MPEG 2 decode Motion Video Acceleration MPEG is a compression decompression standard developed by a professional video group called the Motion Picture Experts Group MPEG produces full screen 30 frames per sec...

Page 106: ...5 Illustrated Parts Breakdown Ordering Parts Field Replaceable Unit List Illustrated Parts Breakdown ...

Page 107: ...g Parts Items Telephone Number To order spare parts Dealers 1 800 632 4525 To order spare parts Customers In the U S 1 800 233 6321 In Canada 1 800 727 2787 Field Replaceable Unit List The following table lists the field replaceable units FRUs for the PowerMate 2000 Series system The following illustrated parts breakdown shows the FRU items PowerMate 2000 Series System FRU List Item No on IPB FRU ...

Page 108: ...rface Connector Board 17 24X CD ROM Drive 18 CD ROM Interface Cable 19 LAN Connector Board 20 Network Board 21 System Board 22 CMOS Battery local purchase NOTE The following FRU items are not shown on the IPB AC Power Adapter AC Power Cord Mouse 3 button NEC or Logitech Keyboard Chicony Ergo Diskette Drive without frame and bezel Diskette Drive Bezel Slide Spacer Chassis Stand Cover Chassis Hard D...

Page 109: ...Breakdown Illustrated Parts Breakdown The following figure shows the illustrated parts breakdown IPB for the PowerMate 2000 Series system Each FRU on the IPB is identified with a number that cross references to the FRU list ...

Page 110: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning ...

Page 111: ...t use solvents or strong abrasive cleaners on any part of the system 3 Clean the LCD panel screen with a commercial monitor screen cleaning kit As an alternative use a glass cleaner then wipe with a clean lint free cloth 4 Local distributors and dealers sell diskette drive head cleaning kits These kits contain special diskettes and cleaning solution Do not use the abrasive head cleaning kits kits ...

Page 112: ... follows 1 Power off the system and unplug the AC adapter power cable from its power source 2 Unplug the mouse from the system 3 Turn the mouse upside down and locate the ball cover 4 Turn the ball cover counterclockwise and remove the cover Removing a Typical Mouse Ball Cover A Mouse Ball Cover 5 Turn the mouse over and remove the ball 6 Clean the mouse as follows Clean the mouse ball with tap wa...

Page 113: ...7 Troubleshooting Checklist Diagnostics ...

Page 114: ...lowing list for a match to the system problem and the possible cause and solution System Problems No power and power lamp not lit Check that the power switch is on Check that the AC power cord is plugged into the AC power adapter Check that the AC power adapter cable is plugged into the system unit DC power socket Check that the AC power cord is plugged into a live properly grounded AC power outle...

Page 115: ...ations If required install additional SO DIMM memory see Section 4 System Board If optional SO DIMM memory was added check that it is correctly installed System password forgotten Clear the password and reset it See Clearing the Password in Section 4 See Security Menu in Section 2 to reset the password System shuts off instead of going into sleep mode The power sleep button might have been held in...

Page 116: ...ly adjusted Check that the AC adapter and power cable are connected together the adapter is plugged into the back of the system unit and the power cable is plugged into a live power source The screen display is fuzzy or flickering graphics characters or garbage appears on the screen Check that all connections have been made Check that the video refresh rate and video driver are correct Check displ...

Page 117: ... tray with the printed label side up Check that the disc is a data disc not a music disc Try a different disc to see if the problem is limited to one disc The disc does not eject due to a power failure or software error Turn off the system and use the emergency eject feature Insert the end of a paper clip into the emergency eject hole Press inward on the clip to open the door The drive plays music...

Page 118: ...et on the system unit Check that the other end of the AC power adapter is plugged into a live properly grounded AC power outlet 2 Systematically eliminate possible shorted PCBs by removing cables and daughter boards 3 Check 5 and 12 power supply voltages Measure voltages with system board installed 4 Replace the AC power adapter 5 Replace the system board Operating system does not boot Intermitten...

Page 119: ...terface cable Replace as necessary 3 Check AC power adapter replace if necessary 4 Replace diskette drive 5 Replace system board Hard drive malfunction Hard drive lamp does not light but hard drive can be accessed 1 Check interface cable connections at drive and system board Hard drive controller failure message displayed 1 Check that the IDE channel and hard drive is enabled in Setup see Section ...

Page 120: ... any key or move the mouse to ensure power management has not blanked the display 2 Check that system unit power is on 3 Adjust brightness controls on LCD panel 4 Check that LCD panel interface cable and switch cable are connected to system board see Section 3 5 Replace LCD panel PC card does not work No output 1 Check PC card for correct insertion in slot label side up 2 Remove PC card and insert...

Page 121: ... up 4 Check that the CD ROM driver software is loaded and not corrupted 5 Replace the CD ROM drive 6 Replace the system board Cannot access CD ROM drive 1 Check that the CD ROM driver software is loaded and not corrupted 2 Check interface cable connections at the CD ROM drive and system board 3 Check the master slave jumper settings see Section 2 4 Check the interface cable Replace as necessary 5 ...

Page 122: ...8 NEC CSD Information Services Service Telephone Numbers Technical Support Product Information ...

Page 123: ...Electronic Bulletin Board System BBS to download software drivers and the latest BIOS for ROM flashing Call 1 916 379 4499 To send technical questions by email tech support neccsd com To fax technical questions to customer support In the U S fax 1 801 981 3133 To access the PowerMate 2000 website www powermate2000 com To access the NEC CSD website www nec computers com To access the NEC CSD FTP si...

Page 124: ...etwork if you have a modem The email address is tech support neccsd com You can also fax technical questions to the NEC CSD Technical Support Center if you have access to a fax machine or fax modem The fax number is 1 801 981 3133 When using the email or fax support service please include one of the following words in the subject field for prompt response from the appropriate technical person Desk...

Page 125: ...o the NEC CSD website you can find product information at the NEC CSD FTP site and through the NEC CSD Bulletin Board Service With access to a telephone modem and or fax machine you can use these services to obtain information on a 24 hour basis NEC CSD FTP Site You can use the Internet to access the NEC CSD FTP file transfer protocol site to download various files video drivers printer drivers BI...

Page 126: ... baud rate that matches your modem Parity none Data bits 8 Stop bits 1 Flow control Xon Xoff select Hardware if using 14 4 Kbps or higher 5 Following the HyperTerminal instructions enter the BBS phone number 916 379 4499 Your business phone system and or location might require a 9 1 or 1 prefix Note The first time that you use the BBS you are requested to provide information for a new user questio...

Page 127: ...from the BBS Formatting destroys any data on the diskette Before you download files from the BBS check that you do not have information on the diskette that you need After you complete downloading your file log off the BBS as follows 1 Press Enter to continue 2 Press G command for Goodbye Hangup 3 Press Enter ...

Page 128: ...9 Specifications System Unit LCD Panel Keyboard Mouse AC Power Adapter System Board Network Board Diskette Drive Hard Drive CD ROM Drive PC Card Slots Speakers Environmental and Safety Compliance ...

Page 129: ...tions and the pages where the specifications can be found System Specifications Specification Go to Page System unit 9 3 LCD panel 9 4 Keyboard 9 4 Mouse 9 5 AC power adapter 9 5 System board 9 6 Network board 9 6 Diskette drive 9 7 IBM Hard drive 9 8 Hitachi Hard drive 9 9 CD ROM drive 9 10 PC card slots 9 11 Speakers 9 11 Environmental and safety 9 12 Compliance 9 12 ...

Page 130: ... Two front accessible slots CD ROM drive and diskette drive One side accessible slot hard drive Expansion Two USB ports for up to 127 USB devices Two PC card slots for up to two Type II PCMCIA cards System Unit Front Panel Power sleep button Power indicator lamp Sleep indicator lamp Hard drive busy indicator lamp System Unit Rear Panel PS 2 style keyboard connector PS 2 style mouse connector One R...

Page 131: ...z vertical frequency 1024 x 768 256 High color True color 60 Hz vertical frequency Tilt and Rotational Adjustments 40 degrees tilt 160 degrees side to side rotation Brightness Adjustments Increase brightness button 8 levels of adjustment Decrease brightness button 8 levels of adjustment Contrast Ratio 200 1 at a 0 degree from normal angle at center Luminance Control 20 100 Luminance Brightness 200...

Page 132: ...30 V as appropriate Ta 25 Thermal stabilization 1 hour minimum Physical Features Length 4 53 inches Width 2 6 inches Height 1 52 inches Weight 170 grams 1 20 grams Temperature Range Operating 5 to 35 C Storage 20 to 60 C AC Power Adapter The specifications for the AC power adapter are included in the following table AC Power Adapter Specifications Feature Specification Adapter NEC ADP90ABC Input P...

Page 133: ...801 I O Controller Hub Integrated Audio Codec 97 Controller 82802 Firmware Hub Total System Memory system and video 64 MB to 256 MB in two SO DIMM sockets on system board Optional SO DIMMs 64 MB and 128 MB 168 pin 64 bit non ECC SO DIMMs CMOS Battery Replaceable coin type battery Network Board The network board specifications are included in the following table Network Board Specifications Feature...

Page 134: ... Unformatted 2 00 1 00 MB Formatted 1440 KB 512B 18 Sec 720 KB 256B 18 Sec Normal density mode Unformatted 1 00 0 50 MB Formatted 640 KB 256B 16 Sec 320 KB 128B 16 Sec Data Transfer Rate High density mode 500 250 Kbit sec Normal density mode 250 125 Kbit sec Disk Speed 300 rpm Number of Tracks 160 80 tracks x 2 sides Temperature Operating 4 to 46 Relative Humidity 20 to 80 Dimensions W x H x D 25 ...

Page 135: ... W Heads 6400 MB 4200 rpm 2 4 Sector Size 512 bytes Recording Zones 12 User Cylinders 11 648 Media Transfer Rate 69 0 to 118 0 Interface Transfer Rate 33 3 MB sec Ultra DMA Mode 2 16 6 MB sec PIO Mode 4 Buffer Size 512 KB EDO DRAM Power 5V 5 Temperature non condensing Operating 5 to 55 C 41 to 131 F Non operating 40 to 60 C 40 to 140 F Humidity non condensing Operating 8 to 80 rh Non operating 5 t...

Page 136: ...nders Number of Disks Number of R W Heads 6490 MB 4200 rpm 11 120 2 4 Buffer Size 512 KB Internal Transfer Rate 10 0 to 16 3 MB sec Interface Transfer Rate 16 6 MB sec max PIO Mode 4 DMA Mode 2 33 3 MB sec Ultra DMA 2 Power 5V 5 Temperature non condensing Operating 5 to 55 C 41 to 131 F Non operating 40 to 70 C 40 to 1158 F Humidity non condensing Operating 5 to 90 rh Non operating 5 to 90 rh Dime...

Page 137: ...ata Combined CD DA CD ROM Mode 1 Mode 2 CD ROM XA Mode 2 Form 1 Form 2 Photo CD Multisession CD I Video CD Enhanced CD and CD Plus Compatible Data Transfer Rate Sustained Data Transfer Rate Burst 1548 3600 Kbytes sec 16 7 MB sec PIO Mode 4 Multi Word DMA Mode 2 Disc Rotation Speed 5136 rpm typical Voltage tolerance 5V DC 5 12V DC 10 Temperature Operating 5 to 51 7 C Non operating 20 to 60 C Humidi...

Page 138: ... Software SwapFit Flash Filing system driver enabling full floppy disk or hard drive emulation on flash cards compatible with all compression and PC utilities software Single drive letter designator for all memory cards Graphical installation and formatting utilities Functionality PC card hot swap Supports mixed voltage 3 3V and 5V cards Vcc and Vpp Matrix Micrel MTC2563 Speakers The specification...

Page 139: ... emissions FCC part 68 IEC 950 safety VDE 0871 6 78 Class B emissions Compliance The system meets the compliance standards listed in the following table System Compliance Usage Standard Domestic FCC CFR 47 Part 15 Subpart B UL 1950 3 rd edition Canadian C UL C22 2 No 950 95 ICES 003 Issue 2 Revision 1 Year 2000 YMARK 2000 NEC Y2KTEST EXE WHQL DMI DMI 2 0 Self Certification Test Suite Energy Star A...

Page 140: ...A Release Notes Applications System Configuration Dynamic Video Memory Technology ...

Page 141: ...ernet Explorer 5 0 first and alone before installing any other application from the NEC Application and Driver CD Internet Explorer already comes preinstalled on systems with the Windows 98 or Windows 2000 operating system Install LANDesk Client Manager alone and before installing the Cheyenne Backup utility NEC Configuration Change Notification NEC Auto Backup utility or NEC WebTelligent software...

Page 142: ... installed on the same computer See the following sections for information about uninstalling these applications When Both NEC SNMP Agent and LANDesk Client Manager Are Installed If both applications have been installed LANDesk Client Manager does not function correctly and cannot display ASIC related tabs for temperature fan voltage and chassis intrusion status In addition each time the computer ...

Page 143: ...stem When you uninstall LANDesk Client Manager do not interrupt the uninstall process or power off the system The uninstall utility displays a message box indicating that the uninstall process takes 10 minutes or longer to completely remove LANDesk Client Manager Note NEC Management Tools such as the NEC Configuration Change Notification and NEC Auto Backup require the installation of LANDesk Clie...

Page 144: ...NEC Application and Driver CD Note If you are installing BootMagic in a system with the Windows NT operating system see the next section Installing BootMagic in a System with Windows NT Installing BootMagic in a System with Windows NT BootMagic is a utility included in the PowerQuest PartitionMagic software See the previous section Installing PartitionMagic for general installation information If ...

Page 145: ... Configuration If you installed BootMagic in a system with the Windows NT operating system and the installation resulted in an error message use the following procedure to correct the configuration information 1 In the Windows Start menu select Programs PowerQuest BootMagic and BootMagic Configuration The BootMagic Configuration box appears Nothing should be listed under the MENU NAME heading in t...

Page 146: ...r installation information Configuring the System for NEC WebTelligent TCP IP must be enabled before you can use NEC WebTelligent See Changing Network Settings in this document to enable TCP IP See NEC WebTelligent in Chapter 4 of the PowerMate 2000 Series User s Guide for detailed installation information Configuring the System for Microsoft Internet Explorer TCP IP must be enabled before you can...

Page 147: ...ation tab display click Add Highlight Protocol and click Add 8 Highlight Microsoft and then TCP IP and click OK The TCP IP Setup window appears If there is a DHCP server on the network click Yes otherwise click No 9 Change the path in the window to C I386 Click Continue The Network window appears If Yes was clicked in step 8 skip to step 16 If No was clicked in step 8 the Windows Setup window appe...

Page 148: ...o change the NIC configuration use the Intel Proset control panel application If it is essential to access NIC properties from areas within Windows NT other than the control panel remove the Network Interface Card from the list of installed adapters Then use your PowerMate 2000 Series Application and Driver CD to reinstall the Network Interface Card Dynamic Video Memory Technology The PowerMate 20...

Page 149: ...on as you touch the keyboard adapter An expansion board or component on the system board that communicates with peripherals such as the display monitor or network devices address A hexadecimal number that represents a location in storage or memory Also used to identify communication ports To communicate with a storage device AGP Accelerated Graphics Port A high speed high performance video standar...

Page 150: ...y hardware but also operating systems and networks The circuitry within a chip is called its architecture for example Intel architecture can refer to a computer based on the Intel Celeron Pentium II or Pentium III chips archive Copying one or more files to a different location for long term data storage especially for backup and security purposes Files can then be added to or deleted from the arch...

Page 151: ...megabits per second Mbps base RAM Area of system memory between 0 and 640 kilobytes available to the user for operating system and application programs batch file A file that contains a series of DOS commands Batch files have the extension bat If you execute a batch file DOS attempts to carry out all the commands in the file in order baud A unit of measure for modem speed Literally the number of v...

Page 152: ...tiguous section of bits considered as a whole especially in memory On a disk the data in one sector in modem data transfer the bits between checksums board Printed circuit board Board onto which computer components are soldered and thin wires are printed to connect the components boot To start up a computer The computer is generally booted in one of three ways by turning on the power switch cold b...

Page 153: ...ansmitting data or electrical power from one device to another Typically the lines in a bus are dedicated to specific functions such as control lines address lines and data lines Different bus architectures have different numbers and arrangements of these lines and different names for example ISA PCI The most useful way of distinguishing bus architectures is by the number of simultaneous data bits...

Page 154: ...red in MHz The faster the clock the faster the computer can compute CMOS Complementary Metal Oxide Semiconductor A chip on the system board that contains nonvolatile memory CMOS is backed up by an internal lithium battery that preserves clock calendar data and system configuration parameters stored in CMOS codec Coder decoder Used primarily with Internet phone and video conferencing products this ...

Page 155: ...disks with capacities of from 4 7 GB to 17 GB and access rates of 600 Kbps to 1 3 Mbps One of the features of DVD drives is that they are backward compatible with CD ROM disks This means that DVD players can play old CD ROMs CD I disks and video CDs as well as new DVD ROMs Newer DVD players can also read CD R disks DVD uses MPEG 2 to compress video data See MPEG E ECC memory Error Checking and Cor...

Page 156: ...e Allocation Table A table near the beginning of a drive that identifies the location of everything on the drive flash ROM Method in which a computer s BIOS ROM can be upgraded without replacing the ROM BIOS chip FTP File Transfer Protocol A method of transferring files between two computers on a TCP IP network such as the Internet Anonymous FTP the most common usage on the Internet allows a user ...

Page 157: ...change The Universal Serial Bus see USB external bus standard supports hot plugging This is also a feature of PCMCIA Hot plugging is also called hot swapping I IDE Intelligent Drive Electronics A hard drive type that has controller electronics built into the drive and delivers high throughput interface A connection that enables two devices to communicate interrupt A signal from part of a system su...

Page 158: ... performance In 1993 Intel and Microsoft introduced a new version of the ISA specification called Plug and Play ISA Plug and Play ISA enables the operating system to configure expansion boards automatically so that users do not need to fiddle with DIP switches and jumpers See plug and play isochronous A form of data transmission in which individual characters are only separated by a whole number o...

Page 159: ...D graphics modem MOdulator DEModulator A device that links computers over a telephone line MPC Multimedia Personal Computer a software and hardware standard developed by a consortium of computer firms led by Microsoft There are three MPC standards called MPC MPC2 and MPC3 respectively Each specifies a minimum hardware configuration for running multimedia software MPEG Motion Pictures Expert Group ...

Page 160: ...ect A self configuring personal computer local bus designed by Intel Most modern PCs include a PCI bus in addition to a more general ISA expansion bus PCI is a 32 bit bus but supports a 64 bit extension for new processors such as the Pentium II It can run at clock speeds of 33 or 66 MHz At 32 bits and 33 MHz it yields a throughput rate of 133 megabits per second 64 bit implementations running at 6...

Page 161: ...cessor or other hardware devices In RAM data can be directly and randomly read or written with any choice for the address It s the storage location for data that needs to be immediately available for every application in use on your computer read To extract data from a storage device such as a diskette ROM Read Only Memory Memory in which stored data cannot be modified by the user except under spe...

Page 162: ... A newer technology called dual in line memory module DIMM provides a 64 bit bus To take advantage of the 64 bit bus on Pentium processors use either DIMMs or pairs of SIMMs See DIMMs Slot 1 The form factor for Intel Pentium processors The Slot 1 package replaces the Socket 7 and Socket 8 form factors used by previous Pentium processors Slot 1 is a 242 pin daughter card slot that accepts a process...

Page 163: ...on bits per second A single USB port can be used to connect up to 127 peripheral devices such as mice modems and keyboards USB also supports Plug and Play installation and hot plugging It is expected to eventually replace serial and parallel ports V VESA Video Electronics Standards Association The source of a SuperVGA standard used on many video boards virus Software that copies itself onto hard d...

Page 164: ...he same time that new bytes are being pumped into memory This results in much faster display than is possible with conventional single port RAM WRAM is similar to VRAM but achieves even faster performance at less cost because it supports addressing of large blocks windows of video memory See VRAM and SGRAM write To record or store information to a storage device write back Also called copy back A ...

Page 165: ...9 10 CD ROM drive jumpers TEAC CD ROM 2 6 Chassis intrusion notification 2 33 Cheyenne Backup 2 34 CMOS battery removal 3 15 Compliance specifications 9 12 Components AC power adapter 1 12 AGP 1 13 CD ROM drive 1 12 diskette drive 1 11 hard drive 1 11 keyboard 1 12 LCD panel 1 11 mouse 1 12 network board 1 13 PC card slots 1 13 speaker set 1 13 system 1 10 system board 1 11 4 6 Configuration BIOS ...

Page 166: ...parallel port 2 3 serial port 2 4 system IRQs 2 2 Inventory 2 32 IP addresses 2 43 IPB 5 4 IPX addresses 2 43 IRQs 2 2 J Jumpers clear password 2 5 configuration select 2 4 Hitachi IDE hard drive 2 6 IBM IDE hard drive 2 5 settings 2 4 TEAC CD ROM 2 6 K Kensington Security Standard lock slot 1 10 Keyboard 1 12 cleaning 6 2 specifications 9 4 L LANDesk Client Manager 2 30 chassis intrusion notifica...

Page 167: ...dering 5 2 Password clear and reset 4 4 security 1 10 password clear setting jumper 4 4 PC card slots 1 13 specifications 9 11 PC Health 2 32 Indicator 2 31 Meter 2 31 PCI local bus features 4 10 PCI IDE ports features 4 11 Preventive maintenance keyboard cleaning 6 2 mouse cleaning 6 3 system cleaning 6 2 Problems diagnosing and solving 7 6 Processor cache 4 9 removal replacing 3 17 Product infor...

Page 168: ...ite 2 35 NEC WebTelligent software 2 36 System interrupts 2 2 System management LANDesk Client Manager 2 30 NEC Auto Backup utility 2 45 NEC Configuration Change Notification 2 45 NEC SNMP Agent 2 42 NEC ToolTelligent suite 2 35 NEC WebTelligent software 2 36 System specifications 9 2 System unit front features 1 5 inside features 1 9 left side features 1 6 rear features 1 8 right side features 1 ...

Page 169: ...Regulatory Statements FCC Statement Note for Canada Battery Replacement Battery Disposal ...

Page 170: ...ory Statements 2 The following regulatory statements provide information about use of the PowerMate 2000 Series system FCC Statement For United States Only Note for Canada Battery Replacement Battery Disposal ...

Page 171: ...d and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by on...

Page 172: ...anada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B repecte toutes les exigences du Règlement sur le matériel brouilleur du Canada ...

Page 173: ...ll your NEC NEC CSD Technical Support Center WARNING There is a danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions ATTENTION Il y a danger d explosion s il y a replacement incorrect de la batterie Remplacer uniquement avec une batterie du même ty...

Page 174: ... incineration landfilling or mixing of batteries with the municipal solid waste stream is prohibited by law in most areas Return batteries to a federal or state approved battery recycler This may be where your purchased the battery or a local seller of automotive batteries Contact your local waste management officials for other information regarding the environmentally sound collection recycling a...

Page 175: ...NEC Computer Systems Division 6000 Florin Perkins Road Sacramento CA 95828 1037 www nec computers com 456 00081 000SRV 9 99 ...

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