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Troubleshooting 7-9
Problems and Solutions
Problem
Symptom
Solution
CD-ROM drive
malfunction (cont’d)
No sound from CDs.
1. Check that system power is on and the
volume control on the side of the system unit
is adjusted.
2. Check audio software settings.
3. Check the CD for dirt, scratches, label
side up.
4. Check that the CD-ROM driver software is
loaded and not corrupted.
5. Replace the CD-ROM drive.
6. Replace the system board.
Cannot access CD-ROM drive.
1. Check that the CD-ROM driver software is
loaded and not corrupted.
2. Check interface cable connections at the
CD-ROM drive and system board.
3. Check the master/slave jumper settings
(see Section 2).
4. Check the interface cable. Replace as
necessary.
5. Check the AC power adapter. Replace as
necessary.
6. Check the system board. Replace as
necessary.
Summary of Contents for PowerMate 2000 Series
Page 13: ...1 System Overview Configuration Features Components ...
Page 93: ...4 System Board Connectors Jumpers Sockets Components ...
Page 110: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning ...
Page 113: ...7 Troubleshooting Checklist Diagnostics ...
Page 140: ...A Release Notes Applications System Configuration Dynamic Video Memory Technology ...
Page 169: ...Regulatory Statements FCC Statement Note for Canada Battery Replacement Battery Disposal ...