7-2 Troubleshooting
This section provides information to help isolate and repair system malfunctions
at the field level. The system has a built-in program that automatically checks its
components when the system is powered on. If there is a problem, the system
displays an error message. If this happens, follow any instructions on the screen.
If screen messages do not help or an error message does not appear, refer to the
information in this section to help determine and correct the problem. For the
more common problems, refer to “Checklist” for assistance. If the information
in the checklist does not help, refer to “Diagnostics ” for more detailed problem
solving.
If disassembly is required, see Section 3, “Disassembly and Reassembly.”
Jumper settings are given in Section 2, “System Configuration” and in
Section 4, “System Board.”
Checklist
Check the following list for a match to the system problem and the possible
cause and solution.
System Problems
!
No power and power lamp not lit.
Check that the power switch is on.
Check that the AC power cord is plugged into the AC power adapter.
Check that the AC power adapter cable is plugged into the system unit
DC power socket.
Check that the AC power cord is plugged into a live, properly grounded
AC power outlet or surge protector.
Check the outlet or surge protector by plugging in a lamp.
!
Non-System Disk error message displays when the system is
started.
A diskette is in the diskette drive, and the diskette drive is set before the
hard drive in boot order. Remove the diskette from drive A and restart the
system.
!
Operating system not found error message displays when the
system is started.
If a CD is in the CD-ROM drive, the system may not be able to boot. Try
removing the CD and rebooting.
!
System does not boot and error message displayed on screen.
Run the Setup utility (see Section 2, “System Configuration”). Check that
the parameters are set correctly.
Summary of Contents for PowerMate 2000 Series
Page 13: ...1 System Overview Configuration Features Components ...
Page 93: ...4 System Board Connectors Jumpers Sockets Components ...
Page 110: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning ...
Page 113: ...7 Troubleshooting Checklist Diagnostics ...
Page 140: ...A Release Notes Applications System Configuration Dynamic Video Memory Technology ...
Page 169: ...Regulatory Statements FCC Statement Note for Canada Battery Replacement Battery Disposal ...