Call Routing Mailbox
50
◆
Chapter 2: Features
IntraMail System Guide
The block diagram below shows the default IntraMail Automated Attendant con
fi
guration.
Related Features
■
The Call Routing Mailbox associates a speci
fi
c set of dialing options (Dial Action Table) with an
Answer Table.
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and announcements to
Automated Attendant Callers.
De
fi
nes the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
Master Mailboxes can provide an additional 16 Call Routing Mailboxes.
The System Administrator can record the Instruction Menu for a Call Routing Mailbox. See
Operation
below.
Programming
Step 1
Set up the Call Routing Mailbox.
1.1
8006 - IntraMail Routing Mailboxes:
- Select the Routing Mailbox (000-015) you want to program.
✔
By default, Call Routing Mailboxes are 000-007.
1.2
8006 - IntraMail Routing Mailboxes:
- Enter
1
to make the selected mailbox a Call Routing Mailbox.
DIL to Voice Mail
Master (700)
Trunks Route to
Answer Table 1
Answer Table 1
Schedule 1 or
Default Mailbox
Dial Action
Table 1
●
1003 - Answer Table
●
8007 - Answer Tables
Calls always route to Call Routing Mailbox 000
-
Schedule 1 active M-F 8:30AM-5:00PM.
-
Default Mailbox active all other times.
●
8008 - Dial Action Tables
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Default Automated Attendant Answering
All trunks
Use Answer
Table 1
Which chooses Call
Routing Mailbox 000.
And Dial Action
Table 1
With these
dialing options
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
●
8006 - Routing Mailboxes (000)
●
1003 - Direct Termination (Day)
●
1003 - Direct Termination (Night)
Call Routing
Mailbox 000
●
8007 - Schedule Entry
●
8007 - Default Mailbox
