Automated Attendant
IntraMail System Guide
Chapter 2: Features
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43
2
The block diagram below shows the default IntraMail Automated Attendant con
fi
guration.
Related Features
Determines how the Automated Attendant answers outside calls on each trunk.
The mailbox associated with an Answer Table that speci
fi
es the dialing options (Dial Action Table) and
Instruction Menu that announcements are available to Automated Attendant callers.
De
fi
nes the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
The Automated Attendant can route outside calls to the company fax machine.
One IntraMail system can provide individual greetings and dialing options for several companies.
Programming
Step 1
Assign Answer Tables to trunks.
1.1
1003 - Trunk Options:
- Assign an Answer Table (1-8) to each trunk that the Automated Attendant should answer.
✔
By default, all trunks are assigned to Answer Table 1.
Step 2
Set up the Automated Attendant to answer trunk calls.
2.1
1003 - Trunk Options:
- Enter 700 to have the Automated Attendant answer calls on the trunk during the day.
✔
By default, all trunks are set to Key Ring during the day.
DIL to Voice Mail
Master (700)
Trunks Route to
Answer Table 1
Answer Table 1
Schedule 1 or
Default Mailbox
Dial Action
Table 1
●
1003 - Answer Table
●
8007 - Answer Tables
Calls always route to Call Routing Mailbox 000
-
Schedule 1 active M-F 8:30AM-5:00PM.
-
Default Mailbox active all other times.
●
8008 - Dial Action Tables
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Default Automated Attendant Answering
All trunks
Use Answer
Table 1
Which chooses Call
Routing Mailbox 000.
And Dial Action
Table 1
With these
dialing options
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
●
8006 - Routing Mailboxes (000)
●
1003 - Direct Termination (Day)
●
1003 - Direct Termination (Night)
Call Routing
Mailbox 000
●
8007 - Schedule Entry
●
8007 - Default Mailbox
